Motorola Motoactv :: Can't Update To Latest Software On Device
Nov 17, 2012
I just bought an 8GB MOTOACTV yesterday in Hong Kong and the existing version of software is 1.7.3 A8. I tried to install MOTOCAST on 2 PCs (system: WinXP & Windows Vista) and both are upgraded to 2.0.31, but when I check the software update for MOTOACTV itself, the MOTOCAST told me no update for me for the timebeing.
The fact is there is 1.7.11 A8 out there and maybe 1.7.12 A8 as the guy introduced me to buy have the exact same device (only this version in same store) with Golf function on. Meanwhile, when the device connect to WiFi yesterday evening, I saw once the words of "Software Update Availabe, please connect the computer to update" shown on the device.
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Jun 24, 2012
Ever since upgrading the firmware on my Motoactv to MA 1.7.2 E8, I've had a problem with the Pedometer.I can't really say what it is doing on a general day to day basis, but when on the cross trainer at the gym it appears to be losing steps - however, it does appear to be counting them.For example, yesterday morning I went to the gym and as usual I set my Motoactv to Elliptical workout and put it in my pocket. When I started, my steps for the day were around 1700.Part way through my workout, I checked my Motoactv and it was showing over 4500 steps so it all seemed to be fine, and it was clearly registering my "steps" on the elliptical.When I stopped, after 1 hour 45 minutes, I checked my Motoactv and it was showing 1600 steps - less than I started with! According to prevoius workouts on the earlier firmware, I'd expect my steps to be approximately 14000-15000 higher than when I'd started after such a workout.All the stats in "Recent" were consistent with earlier workouts of a similar magnitude and time (i.e. distance, calories, avg/max stride rate). Also, if I look on the Motoactv website, I can see my strides being in excess of 14000.This is the second time I've noticed my steps being way off, though I don't always check my steps. However, I'm fairly certain it was working perfectly prior to the latest firmware upgrade. I definitely clocked more than 20000 steps during the day in the past, so if it is "rolling over" back to zero, it wasn't doing this in the past.
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Jul 17, 2012
When I click device update in MotoCast ->I get new software is avaialble for your MOTOACTV.
Current Version: MA 1.6.7 N8
New Version: MA 1.6.13 N8
I press 'Update Now'. A dialog appears Download 0% - then another dialog pops up "The update could not be downloaded. Prease try again. If the problem persisits, please visit our support site. Your device has not been updated."
I have been trying for 2 days with the same result as above. I tried unplugging device, using a different USB port, etc. nothing seems to work.
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Jul 12, 2012
I plugged in the Moto and discovered that there was a device update. In light of problems I was having (described in a separate thread) I did not have time to let it run. Decided to do so in the evening, but was unprepared for the rigamarole I encountered. The device would not update until I updated Motocast, which took FOREVER. And after all of that, the Motoactv won't even update. The device manager box tells me that my Motoactv is running the most current software version and that that version is N/A. 0 for 2; my device is not running the current version and the version it is running is 1.7.2 N8, not N/A. That is not the version number I saw this morning when Motocast informed me that there was an update available.
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Jul 17, 2012
what the improved pause functionality is? I'm pretty sure my watch updated correctly (but I don't have it with me to verify as I write this), and the new pause sure seems identical to the old pause. There was a thread a while back where people discussed ways to reduce the likelihood of prematurely ending the workout by hitting the "end workout" touchscreen button, and cool things that could be made available at the pause screen. I saw "Improve "Pause" functionality during workouts" as one of the improvements with the latest software, and got excited that some or all of those suggestions had been implemented. I have pressed all buttons and swiped every which way and have not found any changes.
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Mar 30, 2012
I have repeatedly asked MotoCast to check for updates and it says no new updates exist. I have the 8 GB model. The FAQ page says the most recent update is 1.6.5 N8.
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May 8, 2012
My device does not see the latest update, help.
System Version 4.55.97
Model Number Motorola-F100
Build Number 4.5.1-26_G2_327_US-MRS-97
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Jun 8, 2012
My recent runs are no longer appearing in the Recent page of my motoactv watch. It displays the latest 25 workouts but the latest stays at 06/01.
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Feb 8, 2012
On The Latest Firmware even though i have auto pause off, when i do a run even at a pace of 6.5MPH the motoactv auto pauses and never resumes every so often?
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Nov 15, 2012
I have an 8GB model and current firmware version is MA 1.7.10 N8. When I check the websites it says the latest firmware is 1.7.11 N8. When I connect to the system and check for latest software, motocast always report back saying there is not new files to update. May I know how to upgrade to the latest firmware?
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Feb 26, 2012
I was checking the portal today and noticed that the schedule section at the top of the page displays incorrect workout info - see screenshot attached.
I am sure that I have not exercised today (it is Sunday, duh) ... yet the schedule shows that I had an exercise today (see red dot on the schedule). So I checked the device and verified that there was no exercise today on the device. And when I clicked to check details on the portal, I saw last week's exercise data.
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Dec 28, 2011
When using the metric menu to change visible metrics on the "latest workout" tab, I am constantly fighting the list disappearing on me.I'll elaborate. I am on the "latest workout" tab. I want to view my heart rate, so I click on the second metric. I move the mouse pointer to the right to select Heart Rate. Before I can click on it, it's gone.I've figured out that if I move my mouse pointer directly to the right, instead of down or diagonal and to the right, the list will stay up. However, I find it's more natural for me to not move directly to the righ
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Apr 6, 2012
I cant seem to get my verbal progress report when i tap my screen.take me though the settings to make sure i havent missed anything before i take it back to the shop?
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Nov 6, 2012
I really like adding the pc layout to my Motorola Xoom Wifi!
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Oct 3, 2012
so my Motoactv broke - I got a new one... went through set up - it included the option to "add device" which I selected my new workouts wont sync to the on line site - wifi works - and I plug it in to sync - both sya successful sync but they dont show up on my account on line?
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Jul 10, 2012
Just got in from a run. Device won't sync, just sits there with 'syncing' on the screen for minutes on end. Also, the MA website won't let me into the workout data. It just says 'unable to process request'. Device synced fine Sunday, but not today. First elevation issue, not I can't even sync my workouts or view them.
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Aug 21, 2011
My wife and I noticed that neither one of our Droid Xs can get the GPS to lock on.Before the latest update we both were using the gps while in Chicago and on the way back to New York the week of August 1rst.This week we can't get the gps to work on either phone; it will continually keep searching and searching.I've been trying for three days now.We have tried 3rd party gps apps and that will not work.We have tried rebooting both phones and pulling batteries, and it still will not fix the problem. Everything else works on the phone- wifi, blue tooth, calls, etc.
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Jan 2, 2012
I accidentally deleted a workout from the MOTOACTV site but still have it on my watch, how do I get it off after it no longer has that up/down sync icon?
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Feb 22, 2012
All I get is the windows dialog that asks if I want to view the device as a file system, listen to music, etc. I have uninstalled the motoactv software, plugged my device in and re-installed the motoactv software, but I still only get one icon (the one with the two right angles) that says it is version 1.1.70 MotoCast for Windows. The device is updating the web with my workout fine..
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Aug 11, 2012
I want to buy a motoactv . Can I and my wife ( we each have a Motorola Droid4 ) both use the same Motoactv for workouts ?
Can we create two profiles on it or will our data be merged and practically useless for one ?
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Nov 25, 2011
My motoactv will not connect with Motorola Media Link via Motocast. It gives me an error message that says that the program has stopped working and shuts down the Motorola Media Link from syncing. Any word on what the problem could be? I have ripped and re-installed the program several times only to see Motorola Media Link work once.
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Feb 28, 2012
Im on the verge of getting the MOTOACTV but wanted to double check something.Will the device only pair with Motorla phones? I have a blackberry and want to make sure I can send and receive calls using the device paired via bluetooth.
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Jun 30, 2012
Anytime I finish a workout I usually power down my device because it usually drains pretty quickly on "standby" (doesn't last more than a day or two if I'm not using but don't power off). However, two times in the past couple of weeks I've taken my device out and it was always on. I suppose it's possible I forgot to power down, but I doubt I would have done this twice in the past few weeks.
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Feb 14, 2012
Last night was my 2nd night to use my new MotoActv (still on the fence w/ it) and upon scrolling through my music there were new songs on it that I have never seen before, were not there on the first night, I haver never bought, etc. Where did they come from? Very frustrating when I am trying to work out.
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Mar 5, 2012
how to change the Motoactv device to show miles instead of km? I cannot figure it out and I've searched online and through the manual. I have figured out how to do it on the Motoactv website where you can schedule workouts and view your information.... but I just cannot get the units changed on the device. I've gone through the device and tried the settings menu, but it didn't seem to be in there either.
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Jan 11, 2012
I don't know if this is an issue with the current software on the MOTOACTV or not, but I am not that happy with this. The ability to answer calls during runs was one of the primary reasons I went with this watch. I had since changed my phone as well to take advantage of it. Now that I have the SF600, I am still unable to answer calls on the motoactv and, when answered on the phone, the headset does not route the call.What am I missing?Equipment:Phone - Droid RAZRMotoactv - 8GB w/system version 4.55.78
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Feb 9, 2012
This used to work, so not sure if something changed, but a few days ago I added a bunch of running workouts to the calendar on the Planning tab at Motoactv.com and after syncing the device several times, still no workouts show when I go to Running->Outdoor->Planned. This screen shows "No Planned Workouts Available. Plan your workouts on MOTOACTV.com" These are non-interval workouts that were added.
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Jun 1, 2012
All the right boxes are checked- I want it to load four episodes that I haven't listened to yet. Two of them are gray on my device "file type not supported" (they are both mp3s, same as the episodes I've listened to) The last time I attempted to sync, inexplicably it REMOVED all of the podcast episodes from my device, when I was trying to ADD several new ones. Spent an hour on customer service tonight speaking with a fellow who did not seem to understand what a podcast is.
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Apr 15, 2012
MA 1.6.6. N16 Playing music works ok but the first time this happened it was after 1 hour. Then I get a popup dialog saying "You must set a fit song". The music then skips through the song and then skips songs continually.
This happens everytime I workout. Today it happened after 20 minutes Since I have never set a fit song I tried to set one. I had to turn off the music.
This only started happening after the last update to the one shown above.
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Jan 12, 2012
Is the website working for others? My recent workout page just shows me a generic description of how motoactv works and says that I've haven't uploaded any data yet...
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Jun 2, 2012
After I owned my Motoactv for about a month, the device refused to sync workouts. I tried everything with the help of tech support, and finally sent the device into Motorola for repair. It came back with a note saying everything was great. Unfortunately, that did not solve the problem (music would sync, but workout sync was always "failure").I decided to try creating an entirely new account for the motoactv, and that actually worked. I have no idea why, but it worked and I have not had any problems for the past month with syncing.The only thought I have as to why is that just before the device "broke" I had tried to schedule a workout from the website for a pre-determined route for bicycling, but oddly the workout never showed up on the device.The Motorola tech support, though thoughtful, was completely unable to resolve this, even when I sent the device in for repair.I do wish I could try the schedule workout again to pre-plan a route for running or biking, but I don't want to have to come up with yet another new account on a new email address (I have run out of email addresses).
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