I have a DroidX and my screen was recently cracked when it fell on a tile floor. I called Motorola, and they do screen repair but the technician I spoke with informed me that they would have to reset the phone to do this, which would affect my text messages I have saved. It normally wouldn't be a big deal, but I have several text messages from my father, spanning over 6 months, which are very valuable to me because he passed away quite suddenly two weeks ago.My question is: Would there be any way to repair the screen without having to reset the phone? I am willing to purchase a screen repair kit and give it a go myself to try to save these messages. They are one of the only things I have left of my dad.
We send a droid razr for repair on 8/22 and it was received on 8/24. Received an email at 11:03 on 8/27 that the problem with the phone is not covered under the warrantee and to contact Motorola as soon as possible to authorize and pay for the repair. I agreed to pay $125 plus tax to repair the screen as long as the overheating and battery not holding a charge was looked into. Today I called to see what was going on and was advised that she (rep) has no idea and would send an email and get back to me within 24-24 hours. I advised that was not acceptable and I was sent to the Repair Escalation Department, Curtis advised me the exact same thing and when i explained that my phone has been with Motorola since 8/24 and they have had my payment since 8/27 and that originally I was advised that the repair would be done and the phone back to me within 5 business days and we were now at 8 and I needed to speak to a supervision he stated that he was the supervisor and there was no one above him to talk to. Someone please explain how I am getting the same exact information (none with a 24 to 48 hour wait time) from customer service and the Repair Escalation Department?
I did a factory data reset on my phone through the settings menu. The phone rebooted, but will only cycle through the Droid boot up animation. I let it go for about twenty minutes. The phone will not let me use the power button to shut it down. The only way to turn it off is to pull the battery. The phone had no problems before this.
Bought an awesome Droid4 in early August. Broke the screen glass 3 weeks later. Touch still works, no LCD damage, just busted up glass.Send in for repair in early September, recieve SIM and backplate back from repair, stated they were accessories. RMA number supplied never works in their system. Call support, they are unable to find it, they leave a message with the shop and CSR states in 2 days they will call and update me. Never recieve a call. Call back week after original call, they have found phone and it is being repaired, also supplied with working RMA. SweGet email same day as second call, phone unrepairable due to water damage, supplied with picture showing alleged "damage".Recieve phone back in a few days after email, put SIM and backplate back on, charge phone to full, activate and use.Now my battery is messed up, will fuction for 2 hours at 5% life, then when it finally dies, when I plug into charger it starts charging at 70% and only a couple hours will be done charging. After this the meter acts erratically, jumping from 80% to 50% to 5%. Battery worked fine previous to sending in for "service".Call motorola. They say my "water damage" has ruined the battery, and my option is to make insurance claim (I declined insurance at purchase) or buy a new phone from them for 275.I can buy a replacement screen and install myself for 40 bucks, but it seems new batteries are impossible to find online.
I have enjoyed my motoactv to a certain degree, despite portal failures, bugs, and the like, but my latest experience is very disappointing.Add me to the list of persons that has had the device fall and develop a hairline crack in the screen. Ok I've seen the other horror stories on the forum about support. My device works fine, but I don't want it to get wet now with the screen crack.
I opened a call, and since I am from Canada, I was given a repair location that is right in my home city. Perfect! However they refused to even look at the device, claiming they repair Motorola phones but not the motoactv. I provided the Motorola ticket number and explained that Motorola referred me to them. They couldn't care less and refused to accept the device. I regulary use a US address, and so opened up a new case; and shipped my device to the US. The *very* day within hours of receiving notification that I would have to pay to have the motoactv fixed, (This is not a problem for me.) I phoned in and requested that the repair be made, and provided payment by credit card.I have a Gran Fondo event in Mid July, and will *definitely* be using my Garmin. Looks like I have perhaps totally wasted my money on this device, although for now I can use it as an mp3 player when I go to the gym......
I've read where people say to do a factory reset before or after installing updates. What about doing both? Anyone ever done this? Also, how long does it normally take to get the update notification AGAIN if doing a factory reset before down loading it?
I have a milestone which is almost the same as droid. After I installed 2.3.3, the hard reset doesn't work. X button, through to menu etc it shows instead Err:A5, 69, 4E, 00, 2F. Batterey Ok, ok to programm etc. Bootloader is 9.78
Have had my Razr for about 5 days and it has been flawless in every way.As a former Motorola SD employee I am very pleased with what you have done and the quality of this phone. Yesterday I was using it as a WiFi hotspot and I noticed during the use the data stopped, the 4G data icon went away and only the signal strength was there.A few seconds later the 4G popped up again and all was fine.Nothing more; just maybe looked like a modem reset and recovery.
I have been debating for the past couple of weeks on doing a factory reset on my phone to see if it clears some minor annoyances. Now that GB is starting to roll out, should I do one now before I get the update
After much consideration, and annoying "xxx has stopped working," I finally factory reset my phone. Wiped everything completely.. Other than Google Search which has refused to understand that I don't care what my previous searches are.. But, I need your input on :
-must have applications. -apps to disable. -anything else that is convient.
For some reason, my phone just did a factory reset. I wasn't using it, just had it in my pocket with headset plugged in. Pulled out the headset from the jack and was going to make a call. When the screen turned on there was the Android icon with what looked like a green "electron cloud" type symbol animated in its open "belly". After a few minutes with that on the display, tried to shut the phone off, it wouldn't power down so I did the volume down and power button. When it came back, the phone was cleared asking me to select a language.
The camera resolution setting resets to Widescreen every once in a while. This didn't happen with 2.4.330.I had it set to 5MP yesterday, and today it's set to Widescreen again.
Assume my Droid is working, and it goes to sleep after a period of disuse, or a click on the power button to put it to sleep. Then, when I click the power to turn it back on, the screen appears but none of the controls work. When I swipe the unlock icons, nothing happens. Nothing happens when any button is pressed or any screen item is pressed.If I merely pull the battery nothing works.If I pull the battery and then do a hard reset, using the X plus power kay, then a reset, the phone will work fine...until it goes to sleep, when it freezes again and the only way to revive it is to do another hard reset.I did a hard reset, and cleared all of my user data...but still the phone froze after it went to sleep.This happens whether or not the 16 GB data chip is pulled.It happens with a fully charged battery as well as using the power cord.Finally, I did a factory reset and wiped out everything, so that I was starting with a new default system and a new activation.The phone started up fine...and I could access the factory-installed apps...but when it went to sleep it froze again. When I tried to wake it I could not get by the home screen.I had this problem starting a few days ago. Then it seemed to go away. Then a day later it started again.Why does going to sleep kill a phone that otherwise works perfectly?It can't be any add on apps, because there are none.
I bought a used DROID X from a friend to use only with Wi-Fi, not with Verizon service. It worked fine with only Wi-Fi even though it had no service. I did a Factory Reset to wipe it clean. Now when it comes up it goes to the activation screen and will not go past it, forcing activation to continue. I do not wish to activate the phone with Verizon, only use it with Wi-Fi. Does anyone know how I can get the phone back to working with Wi-Fi only? Is there an Android ROM version I can download from somewhere and load on this phone so that it does not force activation?
did a factory reset due to the market kept insisting I had updates, and when I go to maket none were available. And I got tired of doing this So I did the factory reset. This is the second time I have done this task. Last time it was a breeze, and once done all the apps I had prior automatically re-downloaded of their own. Didn't happen this time, and that is no biggy,But what is bothering me is I still have the old version of the market. At least it works, but it has been a little over 24 hours since I did the reset...shouldnt the latest version of market been made available to me by now?
I have tried updating my phone, did the factory reset and everything, but with everything I have done it just fails. Should i try and replace it or what?
Tried to sign in on regular account received note saying email sent, did not get. clicked forgot password, received message sent email to reset password, did not get
Does anyone know how to decrypt a file that was encrypted by Gingerbread's new security feature?? I performed a factory reset this morning after I was experiencing the dreaded battery drain last night. I have my work corporate e-mail account on my phone and since the Gingerbread update the administrator options required my memory card to be encrypted . Well, I just Googled how to perform a hard reset and did the manual factory data reset without getting the prompts about not being able to access encrypted files any longer once the reset is complete.
I now have about 100 camera pictures that were saved on my SD card that I can no longer view since the factory reset. I had some pics from several trips that I forgot to transfer to my computer. Is there anyway I can decrypt these files on my SD card now that I've done the reset. I don't mind going through a lot of hoops to do this or purchasing a program...I really need those pics!
When I owned my Droid X, I remember seeing a lot of people saying that after GB was installed, they recommended doing a factory reset.I never did this, and felt like the phone did fine, but of course got a little slower with age. love my Maxx and was wondering if anyone still recommends doing a FDR after installing ICS?It's nearly brand new, so doing a reset wouldn't be much of a hassle for me since I don't have much on the phone right now.
Just had something start happening, and I have 2 new accessories I have been using, and I have not had a chance to properly debug the issue. I have had the setting to keep screen on when charging set since it was "discovered". This morning I noticed my screen was shutting off when playing pandora and while charging, and that the setting had gotten turned off. My 2 new accessories are a Motorola SD10 bluetooth headphones (I really like these), and a navigation dock. I am thinking the navigation dock is the most likely culprit.
When Motorola updated the software on my cell phone late last night, it reset my Droid X2. I woke up this morning to a cell phone that no longer had any of my contacts, calendar, email accounts, sound settings, previous text messages, call history, downloaded applications, and icons on my 5 screens that took me a month to set up to my preferences. Verizon Wireless CONFIRMED that Motorola performed a software update after midnight on 7/20/12. When I re-setup my google email account, my contacts and calendar were back, but EVERYTHING else is gone or needs to be re-installed and re-setup. I called Motorola support, but they provided no help or explanation. The support supervisor kept asking me if someone at my residence reset my phone (that would be quite a coincidence to occur on the very night that Motorola performed a software upgrade).
I was having a flickering backlight issue with my droid X so as part of the process of troubleshooting it, I did a factory reset. Good news is that the flickering backlight issue seems to be gone but now I have other more important issues.
During the activation process I successfully signed into my google account and it synched my contacts, my gmail, my calendar etc. Then I received a warning notification that signing to Gtalk authentication had failed. Also, when I try to download an app from the market, it will not download. Nor will downloads start initiated by installing them from the web front market.
I've noticed that neither my cell reception indicator nor my 3G/wifi icons on the notification bar are blue. They are just white. They usually were blue before the factory reset. I've read that this could indicate that Android is still synching my phone after the reset but its been a few hours now and it wont go blue
does anyone know how to take a rogue apart for repair. I need to replac a touch screen, I think. It is perfect except that is wil not respond to touch.
We've had the LG Chocolate touch for about 3 months now, and the phone is great. A simple combination of music/photo/phone for people who don't need a full featured smartphone.Unfortunately, my wife dropped her LG Chocolate Touch and the screen appears damaged. I've seen repalcement screens for sale on eBay, but no instructions are included. Does anyone have a link to instructions on how to replace the screen for a LG Chocolate Touch?
