Lumia 1020 :: Phone Is Not Unlocking Properly
Oct 30, 2013
I bought 2 Nokia Lumia 1020's (full price) at the Microsoft Store about a week ago and I have been struggling with At&t to get it unlocked (I want to use it in Tmobile's network and for study abroad). I'm a former At&t wireless customer and current Internet customer but that doesn't make it any easier to unlock the device. I've spoken with many representatives and they all have directed me to the att.com/deviceunlock website. However, the IMEI section always rejects our phone and says it can't be unlocked. I had a representative supposedly fill it out but never received an email response, and now I have been talking to the in store rep's to attempt to get it unlocked.
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Sep 6, 2013
My sister is interested in the 1020, and she has a 4S. She wants it unlocked because she is going to France for 6 months, and doesn't want to pay the international plan. I know they have the 6 month waiting before unlocking, which is fine, but does that policy still work for people who bought the phone on contract. And if she buys it from the Microsoft Store, does that policy still work?
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Nov 7, 2013
"To quickly switch on the camera when your phone is locked, press and hold the camera key for a couple of seconds." < Nokia site
With my other phones(810, 925), if the phone was locked (with a pin) you could press the camera key and take photos without unlocking the phone.
Has this now been removed from the 1020? Now if i press the camera key I have to tap the pin to use the camera. BAD update or bug?
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Aug 10, 2013
I want to buy 1020 (used my quantum until I lost it last year and then replaced with a focus). I am planning on buying it outright since want to unlock as will use it for travel a lot and saw that ATT is unlocking which is great. But with my focus, though it is unlocked and even with other sim cards in it, I cannot tether since it still tells me to contact ATT. Every once in a while, sims on some carriers in some countries (I have like 40-50 of them) will allow internet sharing...but pretty rare. 3G/4G is way better than the wifi you can find.
So my question is will I be able to unlock 1020 tethering if I buy the phone from ATT. I am travelling to the UK next month and wanted to buy the 64gb version of telefonica carrier since I imagine this would be sim unlocked and tether unlocked--is that right? I also get that I will be paying a serious premium for this, but hope that I might be able to get VAT back when leaving which will take away...
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Dec 20, 2013
where the capacitive button LEDs seem to randomly turn on/off, or don't turn on in the dark, or seem to flicker for no apparent reason? We had the same issue with our 1020. It appears to be directly related to battery saver mode in settings. When we turn battery saver off, the LEDs seem to work perfectly. When battery saver is on, we experience all the above strange issues. We also have a 920, and battery saver mode does not affect the LEDs on the 920 at all, hence why we're hesitant to say with100% authority that this is the issue with the 1020.
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Jul 26, 2015
My phone is a Nokia 1020. I installed the Windows 10 preview. I found that the camera didn't work properly so I used the recovery tool to revert back to Windows 8.1. Now my phone thinks it is a Nokia 909 instead of a 1020.
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Dec 23, 2011
Sometimes my touchscreen freezes up when im unlocking the phone, it may happen when sliding up the lock screen or when entering the password i set for it to unlock.I have to turn my screen off and back on again to get it to work properly again.It's not a huge problem, but it gets irritating when receiving a call and not being able to answer it without turning your screen off and on.
This started happening recently, already tried a factory reset which didnt work obviously.Deleted all applications i had installed, and made sure all applications were closed properly by using the back button.
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Mar 19, 2015
Im using lumia 1520 on denim update, but Im facing some problems on it, it has hangging problem and touch not working properly,
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Nov 28, 2015
I keep having issues with my camera button. I'm not sure if it's a hardware or software issue, but whenever I press the button to take a picture, I end up with a short 2-3 second video instead. The setting for "hold camera button" is disabled, not det to photo bursts or video. The camera icon on screen works fine, but having a dedicated camera button was a huge game changer for me.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Aug 11, 2014
Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.
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Sep 1, 2014
For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.
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May 13, 2014
When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.
I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.
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Jul 24, 2014
About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?
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Dec 29, 2015
I have a lumia 1020 that i received 2 years ago. i kept it nice and took good care of it. but 3 months ago i tried to update it to windows 10, but i didn't like it so much and got troubled with lots of bugs. so I "factory reset" my phone, so i could return to windows 8.1 again, i came across some kind of spinning gears when resetting. i thought everything would go on, but it seem like to stuck in 30 minutes. Later it shutdown, and begin the update process again.
I can't shut down the phone it the condition, only soft, hard. etc resets works, and when i use one of them. there appears a "low battery sign" that means i have to plug the the charger, afterward it goes back to the the spinning gears, and that is the bootloop. i tried many alternative solutions as the "key combination" or "programs on pc that reset the phone" my phone won't sync with the pc as it should do. it only charge. Now i simply don't know what to do.
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Apr 28, 2014
My new 1020 doesn't seem to connect to my PC. My 920 connects just fine, I plug it in, I hear the USB connection sound and the app pops up. But my 1020 on the same cable, nothing. The Device Manager doesn't even pick up that anything is there, though the phone does show that it's being charged. I know it's not the cable, and b/c my 920 works it's probably not the PC. I'm worried b/c I installed 8.1 on both my phones and technically that voids the warranty. So if this is a bad device, I may be screwed.
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Feb 8, 2015
I try everything to switch on my nokia lumia 1020 but not respond....
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Jun 8, 2014
I just got a lumia 1020 locked to Rogers network, I now tried 2 different unlocking sites and both have failed to give me an unlock code. I am pretty sure that I have given the correct imei code as I had another person verify the number I gave.
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Aug 1, 2013
Does the 1020 have FM Radio? If so, how would one access it?
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Jul 31, 2013
total smartphone newbie here, seriously considering the 1020 but had a quick question. If I want to use my wifi instead of cell data, is this the correct setting?
Defining Internet Connections:
On the Start screen, swipe left Tap "Settings" Go to "Wi-Fi" Make sure that "Wi-Fi networking" is enabled Select the connection that you wish to use
To use a mobile data connection:
On the Start screen, swipe left and go to "Settings" Tap "cellular" Switch "Data connection" to "On"
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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Mar 6, 2014
Battery life is worse than pathetic. Just a few calls a day, and what I consider average app use (music usually plugged in charging), and with the camera grip (with aux battery) and tonight it started flashing "Battery critically low". Fully charges it overnight, every night. With the camera grip you'd think it'd last longer but it's getting worse. No background apps and I've tweaked the settings to minimal power usage (per a site I found on which things to turn off, etc.). By late morning it's usually close to 60% battery and keeps going down.
To make matters worse, now, we can't shut down the phone. When we try, it says Goodbye, blanks out, and turns right back on and boots up again. Over and over. We can't turn it off.
I'm thinking a phone reset might be in order. If so, I'm hoping things would get restored from the backups? We have apps+settings, text messages, and photos set to "Backup On". Unsure what the difference is between a hard reset via button presses, and doing a RESET PHONE from the settings menu?
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Dec 20, 2014
So the other day my lock button stopped locking my phone. However if I hold it down it will still let me turn it off (by dragging down), but then it turns on again. I can't unlock it by double tapping the screen either. When I plug it in to my computer it isn't recognized by the "windows phone app" for desktop, but it turns the screen on so I can use it for a bit. I can't turn it off and then plug it in because it always turns back on, and sometimes I can't regular turn it off, I have to hold the down volume button and the lock button to hard restart it.
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Aug 1, 2014
My 1020 has started losing its GSM signal for no reason. Its done it twice now in 4 days. I havent had 8.1 DP on it, so its been on 8.0 Black the whole time.
When I go to make a phone call, I just get the familiar "beep Beep Beep" when it hasnt connected.. when I try to call my phone from a land line, it goes straight to voicemail, yet it still says "O2-UK" on the phone tile, still says 4G with all bars in the top left.
Yet as soon as I re-boot the phone.. its working as normal. I use my phone for my business so I cant have it doing this.
Ive removed and re-seated the Sim Card, could this be a faulty Sim or even worse a faulty phone
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Apr 29, 2014
I'm worried about my phone because everytime I used it for browsing it's like a hot coffee on my hand. Same when I plugged it for charging.
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Nov 19, 2014
I can not read my phone on PC any way ?
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