IPhone :: 4s Camera Blacks Out And Power Off It To Reset?

Apr 9, 2012

I have a problem with my 4s camera. I blacks out and I have to power off the phone to resetHere is my Verizon experince today:I have never been so rudely treated as today when I went into your Ft Oglethorpe GA office.JOSH did not know as much as I did about a 4s! As soon as he saw my screen had a small crack all bets were off! I tried to explain to him that I did not want a new phone, I believe my camera issue is caused by a software problem. Explained that the camera would stop working and phone had to bepowered offf to reset the camera. Told me nothing he could do Apple would not honor my warranty because my screen is cracked.This is AFTER he told me he had seen phones with this issue take longer than just powering off to recover!In front of all the customers he got nasty and said "ma'm do you know ANYONE WHO WOULD HONOR THE WARRANTY ON A CRACKED ITEM!!I was so embrassed!He did nothing to check out my software or reset anything! He acted as though I only came in to get a new phone!I pay monthly for "phone insurance" I could have gotten a new phone when I first cracked the screen but the crack is so minor I did not bother.

I took my phone left this location, called *611 and the tech was very gracious! Told me if powering the phone off and on fixed the camera it was software and not hardware issue. He is will call me back in a bit, because I was driving at the time.I have been with your company for years because of the customer service but now I when my contract is fulfilled I will look into other possibilities if JOSH is the new face of Verizon customer service

Info:
iPhone 4S

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Info:
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