Google Nexus 6 :: Why Won't Phone Stay Connected To WiFi
Oct 11, 2015
For the past few weeks, my phone has been struggling to stay connected to my home WiFi. I feel like it might be a problem with the WiFi itself, since my phone remains connected to other WiFi sources. The network shows up on my phone, but just shows its status as "Saved" and won't connect.
I have a Nexus 6, Verizon, on 5.1.1, build LMY48M. It is not rooted, and I don't have any battery saver apps or firewall apps on my phone.
My WiFi at home is Comcast WiFi, a 2.4 GHz signal, with G and N supported protocols, with WPAWPA2-TKIP/AES security. The firewall security is set to low. I have a modem/router combination (the one you lease from Comcast).
I have tried most things described on the internet; forgetting the network on my phone and reconnecting, resetting the wireless modem, updating the modem, switching WiFi on and off, the same with airplane mode, changing my wireless on the phone from automatic to 2.4Ghz and 5GHz, and nothing has worked. If I turn the phone off and then back on, it will reconnect to the WiFi, but will only stay connected for a few hours, at which point it won't connect.
I've had to turn my cellular data off completely because my phone is devouring my mobile data.
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Nov 23, 2014
I've never had a problem connecting to my home wifi, everything was working fine on Friday, I left the house, went to my girlfriends and my phone connected to her wifi without a problem as usual. I returned home on Saturday and my S5 failed to connect to my wifi, I connected it manually and it connects and disconnects almost instantly. I have 5 other devices including a samsung galaxy note 4 in the house which all work perfectly fine. I've tired switching the router off and on again and that makes no difference, I removed the phone battery for 5 minutes and it then connects to the wifi for about 5-10 seconds then again disconnects, what else I can try....
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Dec 25, 2015
I upgraded my rooted nexus 5 from 4.4.4 to 5.1.1 and now it will not connect to wifi or data even though the wifi says it is connected.
Google play cannot connect.
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Aug 25, 2012
I currently have a curve 9300, and my service provider is Telus Mobility. I am connected to wifi and up till about 3 days ago everything was working fine, now it shows I am connected, but I can only get on internet for about 5 mins, I have to shut off all my connections then reconnect them for it to work again.
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Jan 27, 2014
I bought a Nexus 5 about 15 days back. I am very happy with the phone - except for the fact that I face difficulty connecting to my Home Network in particular. My Windows Laptop, My wife's iPhone and iPAD connect to the same WIFI almost instantaneously. However, my Nexus 5 phone keeps saying "Obtaining IP Address" endlessly. At times, it says "Weak Signal - Cannot Reconnect" and gives up. However, all other mobile devices show that the signal strength is good. the phone does connect to the WiFi after sometime by itself.
I do not have this problem when I am at my office. It connects immediately to the WiFi in my office.
The Router setting at home is as follows :
Mode : AP
Band : 2.4GHz (B+G+N)
Channel Width : 20/40 Mhz Auto
Channel Number : 11 - 2462Mhz
Broadcast SSID - Enabled
WMM - Enabled
Authentication - WPA-PSK
Cipher Suie - CCMP
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Oct 11, 2015
I am trying to figure out if there is a way that I can turn off background data/automatic syncing in all of my apps when I'm connected to Wi-Fi. Besides going in to each app and turning off the syncing.
The reason for this is that I'm going to be going on a cruise and the Wi-Fi on the ship is not exactly cheap, so I'd like not to go through a lot of data every time I connect to it because all of my apps decide that they are going to connect.
I have a Nexus 5 running 6.0.
I've read about the "Metered Wi-Fi network" settings, but it doesn't say exactly what it does - it mainly talks about restricting background data on a mobile network, and setting data limits on a mobile network, even though it's supposed to be about Metered Wi-Fi networks.
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May 17, 2012
Upgraded to iOS 5.1.1 on my Verizon iPhone 4s and am now having trouble connecting (and staying connected) to WiFi via a NETGEAR router. My wife's iPhone 4 and iPad (newest model) do not have the same problem as we have not upgraded to the latest software on them.
Info:
iPhone 4S, iOS 5.1.1
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May 21, 2012
Since it was new and running iOS 5.0.1, my 4S hasn't wanted to stay connected to wifi. When I enable wifi in the settings menu, it has no problem finding wifi networks, but when it goes to join them, it can take upwards of 45 seconds to actually connect. Once it connects, it functions perfectly fine using wifi up until the phone gets locked. After locking the phone, it loses its wifi connection and will not reconnect on its own, whereas most iPhones will grab the wifi connection again automatically within a second of unlocking the phone. I've tried using this phone on multiple wifi networks, including an unsecured network, a WPA2 network, and multiple public wifi hotspots, so I think I can rule out any router setup issues. I've done a full restore of the phone, I tried resetting the network settings, and I upgraded to iOS 5.1.1, all to no avail. Is there anything else I can try, or is it safe to call that this is a hardware issue that needs to be resolved at the Genius Bar?
Info:
iPhone 4S, iOS 5.1.1
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Jun 7, 2012
i will connect to wifi, and everything will be ok when im on the phone. but when i lock it and set it down for awhile then go to unlock it the 3G is there and not the wifi symbol. i am wanting to know why that is. it hasn't done it before until now. i recenlty restored my phone because of some other issues my phone was having. those issues are fixed as far as i can tell. but this issue has just appeared. i have also been away from home so i am not on my home wifi, i am on my friends wifi. i feel as if my phone doing this that it is killing my battery alot faster then it should.
Info:
iPhone 4, iOS 5.1
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Sep 1, 2014
Whenever I'm at home my wifi in certain areas will randomly cut out. Half the time this happens when I go to wifi in my settings it will say I'm connected but when I try and open something up again the wifi cuts out, the other half of the time it will take a minute to re-find my wifi network. This only happens on my phone, I've been in the exact same places as my friends who also have iPhone 5's or 4's and they never lose the wifi connection. I've tried forgetting the wifi network and resigning in but that doesn't work. I don't think it's the wifi connector I think it's my phone but I don't know how to fix it.
Info:
iPhone 5, iOS 7.1.2
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Jul 9, 2015
I was playing on my Nexus 5 and it got very heated but I didn't turn it off or give it a rest until approx 10 minutes later. I had to go somewhere so I didn't check it after I locked it and put it in my bag. When I did check it around 15 minutes later, I couldn't turn on the phone so I assumed the battery had ran out of juice. I got home 5 hours later and plugged in the charger, immediately turning it on. However, when I turned it on, I saw that it still had 38% so I did some stuff on it when the app I was using said I had no connection.
I reconnected to my WiFi but it still said I had no connection. I unplugged it and turned off the phone, but then I couldn't turn it on again. So I charged it again, and attempted to turn it on while still charging but all it would give me was the Google logo (which is the first thing that shows up when you turn on a Nexus 5) for about 2 seconds and then it would turn off again, even while plugged in. Now when it's charging, it keeps going to the Google logo for 2 seconds, shows a black screen for 3 seconds, goes back to the Google logo and keeps repeating this cycle.
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Jul 8, 2015
I was playing on my Nexus 5 and it got very heated but I didn't turn it off or give it a rest until approx 10 minutes later. I had to go somewhere so I didn't check it after I locked it and put it in my bag. When I did check it around 15 minutes later, I couldn't turn on the phone so I assumed the battery had ran out of juice. I got home 5 hours later and plugged in the charger, immediately turning it on.
However, when I turned it on, I saw that it still had 38% so I did some stuff on it when the app I was using said I had no connection. I reconnected to my WiFi but it still said I had no connection. I unplugged it and turned off the phone, but then I couldn't turn it on again. So I charged it again, and attempted to turn it on while still charging but all it would give me was the Google logo (which is the first thing that shows up when you turn on a Nexus 5) for about 2 seconds and then it would turn off again, even while plugged in.
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Jun 1, 2012
My blackberry will not stay connected to wifi
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May 20, 2012
i have the i phone 4 and so does my husband. but today and yesterdayy for some reason ill be connected to my wifi and then it will say 3g. so i turn off wi-fi connection and turn it on then it stays on for a few mins then says 3g again! i cant figure out why it wont stay connected when my husband has not had a problem with the connection?!
Info:
iPhone 4, iOS 5.1.1
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Oct 8, 2010
My new mini pro wi-fi will not stay connected. I have made sure the WEP key is correct, and the signal is strong throughout the house. No probs with the 3 laptops we use. Even sitting with the livebox on my lap the phone connects and disconnects a few seconds later. This means I am using the 2+3G connection at home.....using valuable 'Fair Use' megs up.
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Jul 5, 2011
I am no longer connected to vzw so i use my d1 exclusively on wifi at home. The trouble is when the screen goes to sleep wifi is disconnected. This means no notifications for email etc. Is there a way to remain connected to wifi 24/7?
Can i still send sms through wifi with no wireless phone provider?
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Jun 26, 2015
Nexus 5 is appearing as a device in the file manager. But when I try and access files on Nexus 5 it closes the file manager window.
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Jan 27, 2013
My wife and I have identical ATRIX 2 phones just over a year old. Always has been some strange things happening staying connected to wifi network but that finally corrected itself on both phones
After ICS update in November i have to toggle Airplane mode on and off to get wifi connection back after a period of not useing it on my phone .
My wife was reluctant to update hers when I did as she doesn't like change. However over time her phone kept droping wifi network connection. I would have to power it down and remove battery and sim card to get it to stay on wif for a few days. Finaly that was no longer a fix. I went to a AT&T hotspot and downloaded the latest ICS update.on her phone No matter what I do it will connect to our network wifi and bring in mail etc for about ten seconds then the singal bars change from white to blue, The settings menue shows wifi still on blue connected but the signal bars shows blue. Her data use would indicate it is indee using cingular data.
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Aug 24, 2014
My wifi doesn't want to connect for more than 3 Minutes not even that!!
It also doesn't find any wifi connections??
Info:
iPhone 4S, iOS 7.1.2
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Jan 2, 2015
I have several bluetooth speakers. I'll pair a speaker (UE boom in this case), connect the phone to the speaker and start to play some music. The audio comes out of the phone speakers. I had the phone "forget" the bluetooth speaker and then re-paired, no dice, audio still comes through the phone speakers. The same thing happens with my car sometimes. I've tried everything.
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Nov 6, 2013
After being connected to WiFi for a while the wifi speeds drop to less than a quarter of their normal speeds, e.g. at home 6 Mbps drops to 1.4 Mbps. It is the same at work connecting to an enterprise level AP (although speed drop is 30 Mbps to about 5 so less of a problem).
I know it is device related as other devices tested at the same time are at the right speed.
Toggling WiFi off then on again returns everything to normal speed.
It's like it reverts to power saving mode. Didn't have this problem with my 4 or current N7.
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Nov 23, 2015
I have been having this issue that when i am out of wifi range my n6 does not disconnect from wifi . Looks like its connected but no connection with no data service.
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Nov 21, 2014
So for about a week and a half, my Nexus 5 would not allow me to turn on my WiFi. When it first started, if I tried to turn on WiFi then my phone would just shut down and start back up like nothing happened. If I had the WiFi on already, then it would randomly reboot until I turned WiFi off. I searched threads and found nothing that wouldn't void my warranty (I got it in March).
After a couple days, rather than randomly turning off, my Nexus chose to just never let me control the WiFi ever again. I attached a photo to the post that shows what it looks like when I go into my WiFi settings. I no longer have any control over whether my WiFi is on or off, although it has been stuck on the "Turning On WiFi" phase for well over 2 days. Also, all these reboots are hard reboots as in, it doesn't warn me, the screen just goes black and starts back up. Heres what I have tried to solve this issue:
- Reboot
- Format Cache
- Startup in Safe Mode
- Uninstall some Apps
- Contact Google
- Factory Reset
- Updating all my Apps
- Installing Android 5.0*
* This leads me to my second issue, if my screen turns its self off or I press the power button on the side of my Nexus to get the screen to turn off, then my phone just hard reboots. What's even worse is that if I leave it on in my pocket and it randomly restarts due to it automatically dimming/turning off the screen, then, until I hold down the power button to normal power off, my phone will be stuck in a reboot loop. My screen dims, then turns off, then it just reboots and it does this again and again and again. This issue only started happening AFTER the Android L or Android 5.0 (whatever you prefer to call it) update.
All while this is happening, my Bluetooth refuses to turn on, almost like my WiFi, but with my Bluetooth, if I slide the circle to one side to turn it on, it just randomly snaps back into the "Off" position. I contacted Google before Android 5 came out, so the dim screen/power button problem I listed in the paragraph above was not happening.
Now this whole time, with the exception of Android 5.0, as long as I didn't have WiFi on or I didn't have control over the WiFi on/off setting, my phone was fairly stable and I was able to get some stuff down, again, with the exception of the Android 5.0 update.
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Jun 30, 2014
Is it just me or does WiFi turn off when you get an incoming phone call? When I am at home, I am hooked up to wifi. When I get a call on my N5, I can see the wifi disconnect, it connects to LTE, then the phone rings. When I hang up, WiFi will reconnect.
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Jan 4, 2015
I have a Nexus 5 (USA Google Play Store version) and have had issues with WiFi dropping out for a while now. The WiFi on the phone often freezes. What I mean by freezing is webpage might stop loading half way through or a video might stop streaming and just freezes. To get the WiFi to work again I have to turn WiFi off and then back on again. I have reset the phone and have tried another nexus 5, and still have the same issue. All of the other devices that I have (several computers, tablets, iPhones, an s4, etc) work fine. I have 3 Fritz! box routers that all have the same SSID, password, etc. I am using Verizon Fios.
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Sep 30, 2014
Is there a switch or something I need to do to have it connect to public wifi accounts? When we were in hotels with free wifi my phone wouldn't connect. It would find the wifi of the hotel to connect to, I would press connect, and then it would take me to a supposed webpage to "log in" for free but that webpage would NEVER load! And I would wait, and wait to no avail.
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Jan 18, 2014
First and foremost I'm a new Android user coming from the iPhone and I absolutely love everything about it. My one problem isn't Android; however, it's been this N5 wifi connection issue. I cannot connect to my home wifi whatsoever.
I do have unlimited data with my plan but still, the use of WiFi is obviously important. Has Google stated they are working on a fix for this?
I'm at the point of possibly returning my N5 for a different phone as much as I love everything else with this phone.
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Dec 29, 2015
I have this problem for some time now (at least since the marshmallow update). If I move my Nexus 5 to a different place, far from the current Wi-Fi AP, it does not connect to the nearest saved AP, it only does that if I wake up the screen.
The Wi-Fi works properly when the screen is off, I still get the notifications and all, I just have to stay connected to the same AP. I have tried everything to find what is the problem, but I can't find it.
I did a factory reset, it was working again, but when I did the first time Google account login, it started again, even on safe mode.
I thought I corrected it by doing another reset and not recovering my account , but when installing some apps it started again.
Every time I think I found the app that causes the problem and uninstall it, the Wi-Fi problem eventually returns
and I don't know what to do more.
What I have found out is that even uninstalling the app I think is the culprit, the Wi-Fi only works again properly if I reboot the phone, so maybe I have not found the app, and the Wi-Fi only works properly because I rebooted the phone?
The apps I have on my phone are the same I have in my Nexus 7 (2013), and with all those apps, the Wi-Fi works properly on the Nexus 7.
Is there anyway to know if is the phones fault, or some app (that makes the Wi-Fi not work properly on the Nexus 5,but not in the Nexus 7)?
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Sep 5, 2015
I normally have my Nexus 5 phone WiFi connected to my home network and have Data turned off.
If I move out of range of my network obviously the phone's WiFi connection drops.
When I return to within range of my home network my phone doesn't automatically reconnect to my home network. I have to press the power button on the phone to wake up the screen and within a couple of seconds the phone connects to my home network.
When I first got the phone I never had this issue. The phone would reconnect to my home network even though the screen hadn't been woken up.
When I got the phone it was on an older version of Android .. before Android version 5.
I have run the phone in Safe Mode and the automatic reconnect still doesn't occur.
So on Lollipop 5.1.1 should the reconnect to WiFi be automatic ?
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Jun 27, 2015
Phone reboots by itself, now that has stopped but the WiFi won't connect. Go to settings and phone stuck in WiFi turning on and the on/off slide is greyed out.
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Aug 14, 2015
I have the following issues:
-(When i lock my phone or when it locks itself it reboots) fixed
-I can't turn on wifi and bluetooth
-(Can't copy files to phone) fixed
I tried this [URL] .... but in the step [URL].....
I don't get any problems. I did the second command but it also didn't solve the issue that I can't copy files. I tried resetting to factory settings twice, didn't do anything. I tried putting it in the refrigerator but didn't do anything.
99% sure it's hardware issue, gonna RMA the phone.
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