Galaxy S6 :: Phone Has Been Flashed With Unauthorized Software And Is Locked
Sep 21, 2015
Keep getting error on my Samsung galaxy s6 " this phone has been flashed with unauthorized software and is locked..... how can I fix this problem......
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Jan 9, 2016
My galaxy s6 keeps saying it and wont go on anything...
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Jul 23, 2015
I have tried un-mounting the SD card and restarting, deleting the cache in recovery mode and even a hard reset but it still says my phone is custom status. I have not rooted my phone and until now i have had no problem installing updates.
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Nov 12, 2014
When i check for updates n my galaxy s5, it says operating system has been modified in an unauthorized way. whats the problem...
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Nov 27, 2015
i am locked out my samsung galaxy s5 phone. i went on the android device manager web and tried to do the whole step until i realized the location on my phone is off. so everytime i reset the password instead of getting the black screen and asked for a pin it keeps asking me for alternate password.i really dont want to do factory reset and lose all the pic memories i made with my kids and family. The memories i cant get back.
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Jan 17, 2016
I've flashed 6.01 beta but I don't like the battery and I'd like to go back to 5.1.1, is it safe to downgrade to 5.1.1 and is it possible? If yes, the procedure is normal like flashing 5.1.1 through recovery or is there any special procedure.
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Jul 18, 2015
I have the galaxy s6 and my daughter got onto my phone and some how set a pin. I can not get into my phone and do not want to do a factory reset because there are pictures I haven't saved. Is there anyway I can get in? if not is there a way i can save my pictures first?
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Sep 11, 2015
I'm locked out of my phone. It doesn't recognize my fingerprint. I don't remember my password or anything else.
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May 16, 2014
So I downloaded Foxfi, which required me to put a pin on the phone. I put one in, but apparently I put in a different pin than I intended. So now I'm locked out of my phone which has a pin password. Is there any way to get by this without a factory reset?
I have tried intentionally getting the pin incorrect, but not forgot pin or opportunity arises to log in via Google, in which case I would have my phone back.
I have also tried using Android Device Manager, but it is requiring me to "Set Up Lock And Erase" before I do anything on that.
I have also tried hooking up the phone to my computer, but the internal storage won't mount until I get the passcode right and mount the device.
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Feb 22, 2016
My friend had a car accident. He's dead. But the phone in his pocket is still alive. His widow ask me if i can get pictures out of his galaxy s6. It was their main camera and there are a lot of picture of their family and their little 3 years old daughter.
The phone is locked on fingerprint screen, how to get their pictures ??
I tested with adb in download mode but the phone is not recognize by adb ....
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Apr 28, 2015
phone did not recognise my fingerprint and i forgot my password unlocked out of phone
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Nov 9, 2015
My fingerprint feature was working fine...then suddenly it wasn't. I have the same fingers today that I had yesterday. So I'm then prompted to change my password via gmail. Did that. Didn't work. Tried hundreds of times now and I'm never prompted to try through gmail again. Logged into my Google Device Manager and Sprint told me (via another phone) I should see an option to UNLOCK the device, yet, only the LOCK option appears as if the phone is lost. Tried that new numeric code set using GDM...doesn't work. I refuse to factory reset.
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Aug 20, 2015
I set it to finger print unlock and within 45 seconds of setting the lock I tried to reopen my phone and it didn't recognize my fingerprint. No big deal, that's why we have the secondary password right? Nope. It said incorrect password every. Single. Time. Which it can't POSSIBLY be incorrect because me being the small brained blonde that I am only use 3 possible passwords at any given time as it is!!!!
So I got onto the device manager and for the first few days was not able to lock it because it was already locked....so I left it for a few days. NOW I am currently on the device manager and the option to lock the phone WILL let me set a new lock on the phone....so I tried it. I go to punch in the password on the screen of my phone and it still says it is incorrect. I have now tried this at least 5 times using the most simple passwords and it still says it is incorrect.
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Feb 3, 2015
I bought a Galaxy S5 from Argos very recently since I needed a sim free phone, it was a gift for my brother who was moving abroad. However, he has since informed me that the phone is locked and is not accepting the local sims. Now I feel this may have been my fault because I've heard you need to use a couple UK sims before going abroad which I never did. Anyway, I wanted to grab an unlock code for him to use but all the websites ask what network the phone is locked to, which he can't find since it was originally unlocked from Argos.
So in summary, I need to somehow find out if the phone is locked to a network even though the phone was bought unlocked. Pretty confusing, I know.
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Jan 9, 2016
I was having issues with 5.0.2 so i flashed 5.1.1 rom using Odin.
Now my finger sensor doesn't work anymore, message "An error has occurred with the fingerprint sensor....
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Aug 20, 2011
My pc companion wouldnt update my phone to 2.3.3 so i decided to flash it to get the update that way, but now that ive done that i dont have any internet settings and apparantly i need to get sony ericsson to text me them
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Jul 16, 2015
I am trying to retrieve photos from a Samsung Galaxy S6 that is stock at the lock screen. The finger print scan is not working and they do not know there back up password. I researched two ways to get around this.
1. Entering in the google account user name and password
2. Signing into Find My Mobile with the samsung account information and unlocking the phone
If both of these options fail due to the owner not remembering there above credentials is there any other way to retrieve photos. How about putting the phone in dfu mode and using a program on a computer to copy photos from the internal storage. Is something like this possible?
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Sep 10, 2015
have galaxy s6, while on device. it power cycled & erased all info. only able to get screen "Verify Google Account" phone was reset.
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Aug 30, 2015
It wont accept my fingerprint, bachup password or email sign in because of no connection.
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Oct 24, 2015
I was using samsung browser and I scanned fingerprint to autofill username and password for a website. and I failed the fingerprint scan too many times. And it wants me to enter my backup password. I don't remember what it is. The phone is not locked. I use different security - pin, pattern, etc. But I cannot access fingerprint section. Is there any way to get passed that or reset the backup password?
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Apr 29, 2015
I often find myself waking out with a locked up phone. I use fingerprint and no matter how many times I reset my alternative password, it somehow magically changes and I cannot 'remember' it.
I used to lock my phone with android devide manager to fix this but now when i try to do so it says ''Since Google has confirmed that the screen lock is already set, entered password will not be required '' and now i cannot unlock my phone by entering a new password. I dont' want to do a factory reset, what is up with this?????
I really do not want to lose any of my data.
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May 29, 2015
I locked my self out ofy s5 with the fingerprint lock and cant remember my alternative password how do i get back into my phone...
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Mar 5, 2015
fingerprint swipe locked up and asking for password. How do I get this password?
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Jan 30, 2016
I have a friend who has just had a baby. She made photos with het Galaxy S6.. But all of a sudden her phone won't recognize her fingers and doesn't unlock.
She also doesn't know her password anymore since she never had to use that again. I know it is possible to recover the phone but then it will also remove all the photos.
I tried connecting the phone to the computer, it shows a folder named Galaxy S6 but I can't acces it (the phone says unlock phone to view content)
She only wants the photo's once they are back she can reset the phone.
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Jun 1, 2015
when i'm in a phone call i can't use the mobile phone at all. I mean i get locked in the calling screen and i'm unable to move to desktop, go to drawer menu or just pick some app from recent menu. It didn't happen on other Android phones nor on my old Samsung Galaxy S3.
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Jun 2, 2010
I flashed my BB 8330 to metro but i want to update, can i update without messing up the flash process done so that my phone can operate with Metro PCS ?
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Aug 26, 2015
I flashed a ROM, and I coundl't find my SIM Card.I did another flash/rom etc.. Nothing worked for a working SIM Card. I though I load my phone till hi charges up.And now, I turn my phone on. He goes on and than suddenly turned off.He doens't charge/load or anything. Nothing... I charge with a USB cable to my PC or to the wall. But no lights.
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Apr 10, 2015
My new galaxy s5 has the Lollipop update....my notifications don't show up on locked screen....In my settings I have it set to show up....I have did a hard reset and factory reset and it still doesn't work....
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Jan 23, 2015
This recently started happening. I will be walking with my phone in my pocket and it is locked, but suddenly my music will pause for no apparent reason. I look at my phone and nothing has happened except my music is now paused. I didn't even touch my headphones. It happens around 3 times every time I take a 30 minute walk. It is so irritating to have your music abruptly stop. One time it went completely haywire and the voice dialer came up and the volume cranked itself all the way up and the robotic google voice nearly damaged my ear drums. Now sometimes the voice dialer comes up once it pauses, but very rarely. It will normally just pause randomly.
I use to believe it was my pocket pausing the music because the touch screen is very terrible on this phone and would skip my music when I was walking but I've since flipped my phone the other way in my pocket so thats not possible.
I've turned off all the gestures, motions, airview, etc.
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Mar 9, 2015
My galaxy s5 phone is locked with a fingerprint swipe but has for some reason i can now only unlock with an alternative password which i have not set up to my knowledge. How do i unlock my phone?
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Jul 4, 2012
When my phone is locked I find on the bottom of the lock screen the emergency call symbol which, if tapped, brings up the option to then dial 999. Problem is with my fat fingers is that I keep knocking this and so bringing up the option to deal. Luckily I've always noticed and then cancelled so no mishaps yet.
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