BlackBerry :: 8250 Won't Come Out Of Standby Mode

Jul 8, 2012

My phone was working fine last night but this morning I am unable to shut it down. The only way to shut down the phone at the moment is to take the battery out. I can start up my phone by replacing the battery but when I try to unlock it it won't work.

At start up it verifies the software then gives me options to Unlock, Emergency, or Cancel but it i cannot select any of these and I cannot scroll through any of the options. The phone eventually goes into standby ( black screen ) which I am unable to get it out of.

I can hear my messages coming through and and the screen lights up when calls come through but I can't answer the call as the keyboard won't work. The green light also stays on despite the phone not being fully charged.

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