BB Tour 9630 :: Voicemail Calling Wrong Number
Apr 6, 2010
I have a problem with my blackberry voicemail. I am a new blackberry user. I recently had to update the unit (it took some time). Recently when I try to call my voicemail it calls my home telephone number. The speed dial "w" key indicates my cell phone number, but when I try to call it, it calls my home number. Also, if I manually dial in my cell phone number and hit send, it still calls my home telephone number.
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Jun 24, 2010
wondering if someone can help. here is a quick breakdown of events. received my new iphone 4 yesterday. went to store to have number ported. since i live in vegas and i have an ohio number, they had to switch the temporary las vegas number to a temporary ohio number and then had my number ported.
everything works fine except i am unable to use the visual voicemail. it says voicemail unavailable, unable to connect, when i try to log on.
Also, when i make facetime calls, my number shows up on the other persons caller id as the las vegas temporary number and not my actual number.
tried calling carrier last night, they were unable to help, so i have no idea what to do?
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May 11, 2010
I have had the BB9630 Tour for about 6 weeks. I have never been able to do a 3-way call. I have contacted tech support and they don't have an explanation. I tried my wife's 9630- same thing. Is anyone else able t make a 3-way call on Verizon. They said a wire could be loose somewher in the network causing the issue, but they have offered no solution.
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Jan 28, 2010
419 just put a SMS in the wrong 'thread'! That is, I had a thread going with friend #1, and got an off-topic SMS from that friend. Turns out friend #2 sent it and the OS put it in the #1's thread! This is bad... very very bad. Even worse if it's sending out SMSs to the wrong people. My wife and my girlfriend are going to be very annoyed.
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Mar 2, 2010
Im trying to switch my sprint BB to tmobile and i need the imei number but whn i dial #06# it doesnt pop up
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Apr 5, 2010
I bought a unlocked sprint phone to work on my network (rogers) works fine, but when i go dial it shows the older persons number. I know i can turn this off to not show it but i want to change it. It can't be changed through general options. Im guessing its stored in the device with the last owners SPRINT CDMA settings. On a verizon i can do ##000000 but it doesn't work on sprint. Wipe security didn't erase it , Will JL_CMDER delete that??
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Jan 28, 2010
My call log shows missed calls, but never tells me I have a new voicemail, nor is there any icon on the screen that indicates there is a new voicemail waiting. Can someone please tell me how to get notified that I have new messages? Presently I'm having to call my voicemail just to see if there is a message.
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Jan 5, 2010
Pretty happy as I just got my Tour switching from an 8130 Pearl. Stupid question, but does anybody know how to change the "my number" in the phone menu. I just switched from Verizon over to Sprint to save some money and had my old number ported over. Everything is working fine, but the number still shows up as the temporary one sent to me in the phone menu.
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May 6, 2010
My phone number has been set to private and I do not know how to make it non private. I do not have anything in Options like General Settings and Restrict my number.
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May 18, 2010
How do you save a new number inside an old contact from a SMS or phone call history?
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Mar 6, 2010
I came from an 8830 WE. When I received a phone call on the 8830, if number was in my address book, the screen would show the name of the person, their location (work, home, etc), and the number as I had it formatted in the address book, such as (555) 555-5555.I imported the address book to my Tour, and everything looks exactly the same as far as how the data is formatted in each contact.However, when a person calls, the phone just shows the persons name with an unformatted phone number, such as 5554445565, and does not show where the person is calling from, such as (Home), like the 8830 did.
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Apr 23, 2010
For the last 2 weeks, I've been receiving a call from a "private number." The calls come at either 10 or 11 AM and also at 2 or 3 PM like its happening on the hour. They are disconnected from the other end after 3 seconds...there is no one on the line, nothing computerized, no static, nothing. Anyone else having these issues? I have the latest VZW software fwiw.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jul 18, 2010
Sprint 9630:
My phone out of no where went into 1xev and will not go back to 1XEV. Sprint said it is a device issue and i need to have the device replaced. I told them i do not want a refurb since my previous device had to be replaced 4 times (8350i). He said he would see what was in stock, he then told me that he could not replace the device at all since my previous device was replaced so many times. He referred me to "multiple device replacement team" who said I had had to many replacements and that he couldnt even replace the device. He said I need to go to a service/repair center so they can see the phone.
Has anyone had the same issues with the 1XEV dropping to 1xev and not coming back? My service books will not send, my HRT message will not come, (it does say sent, but I never receive the actual registration message), I cannot update profile or preferred network list (says unable to update, if problem persist contact service provider).
2 days in a row, prior to this, every time I tried to call out, my phone would make a busy signal and say "CALL FAILED: PLEASE TRY AGAIN" and when my wife tried to call, it went straight to voicemail.
Now, I am making calls ok and receiving text just not BIS data: (Internet,BBM,PIN,Email)
FYI: I have not made any software updates or anything receent. I am running 5.0.0.624. Have been since May.
Any suggestions on what may have caused this and if there are any suggestions tech support left out?
Also, I really dont want a refurb, how can I get a new device as opposed to a refurb? I have had this device since Dec. 28 or 29 and have had no issues with the device. I dont want to use my upgrade since I havent had this phone a year and would like to save that for when a better device hits the stores.
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Apr 13, 2010
When I have BB Maps open, and have begun GPS navigation, the "dashboard" has several items of information. Left side of dahs has mph. The center of dash has some sort of symbol and a number. What does the symbol and number represent?
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Jul 4, 2010
Which would you all prefer?
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May 10, 2010
I am using E71, which firmware version is 410.21.010. I have a contact which has 2 number (mobile and Telephone) and i have set mobile as default. When i make call from the contacts applicaition it is calling to mobile without showing the number list. But if i call from the homescreen by typing the name, it is showing the number list. I also created new contacts with more than a number and tried, it's not working... And when it shows the number list in the homescreen, pressing the call end button doesn't cancel showing the number list. I have to press the cancel button to cancel the list showing...
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Nov 19, 2015
My boss Frank has an HTC One M9. We had a colleague Brian whos number was saved on Franks phone. Brian has now left the company and the phone was given to his replacement Paul.
Frank has change the contact in his phone from Brian to Paul. When Paul calls Frank it still shows as Brian. I have check on the phone and can't find any trace of Brian. We use IBM Notes for email/contact which is synced to Franks phone and there is no longer any contact in IBM Notes relating to Frank.
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Feb 8, 2010
Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
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Nov 3, 2010
I have been facing this issue after upgrading to 2.1. I open th recent call list and click one of the recent calls but instead of dialing that contact my phone dials a different contact which is different altogather. Initially i thought that I have selected wrong contact but recently I noticed that the contact it actually called was way down in the list that it was not even visible.
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Jan 30, 2010
Is this possible if so how?
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May 30, 2010
I've researched my problem on other posts, and still not completely sure if my problem is unique or not.I have an unlocked Sprint 9630 I grabbed from our IT department before a trip to Turkey. It was supposedly deactivated - turns out it is still active on a Sprint number.
I've replaced the Sprint SIM with an Avea Turkish prepaid SIM that has data and Blackberry capability. It works fine for phone and text, but no ability to register the email with Avea Blackberry. Tech support there unable to determine the problem (unable to connect to server is the error message, both with phone and online).If I can deactive the Sprint number will that help? Or am I just out of luck.
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Jan 25, 2010
I have an issue with my BB Tour.When I woke up this mourning and took my bb off the charger.I notice there were HLhlhlhlhlhlhlhlhhlhl type on my bb so I tried to press the esc button and the end button and it didn't work. So I did a Battery pull and let it load up...and that when i found out that my trackball wasn't working.then all a sudden it started to type the HLlhlhlhlhlhlhhlhlh again.So I did a another battery pull and it did it again.So I wiped the phone decided to install 5.0 on my phone and I get the same thing.The only thing I did before my phone went hay wire was a couple days prior.I downloaded a couple free themes and screen saver from BB App World.I thought by doing the battery pull and wipe I would fix it but didn't. I know I didn't get my phone wet or anything can anybody explain this?
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Aug 2, 2010
This is my third Tour (I just got this one a week ago) and with it sitting in my pocket where I have service, not running ANY applications, it is running hot and draining battery very quickly. Did a battery pull, double checked memory leaks, and nothing is taking care of it. It's draining at about 15% per hour. Any thoughts (other than Tours suck.)
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Aug 20, 2010
has any one tried swapping out a trackpad in place of the trackball. i know the keyboard would need replaced also.i have found the replacement parts and i have someone who can help me take it apart but was curious if anyones done it ?
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Jul 14, 2010
I just updated the software on my Blackberry Tour and now my calendar is behaving as it did two software generics ago! Specifically, when I change and appointment to a future date and then save that appointment, the calendar moves to that future date! This is terrible if you are moving several items out to future dates! Previously, the changed entry would just disappear from the screen (moved to the new, future date) and I would remain on the day I was working on.Secondly, when I open a future day in calendar, the “All Day Events” do not show first (as they used to). Instead you have to scroll up to see if there are any of these type events.Does anyone know of a way to change these settings/defaults.
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Mar 12, 2010
Just went from a storm 1 to a tour and I am loving it. I can't believe how much more app. memory I have!
However, I cannot get my tour device to show up in windows explorer. It connects and I can browse my media card. There is no drive in windows explorer for the device itself. I can connect to desktop manager and back-up my device memory so I know the computer can read my blackberry device. I upgraded the os with no problems.
I am running vista home premium with blackberry os 5.0 from sprint. I am on verizon. I do have mass storage mode enabled and all of those memory settings set to yes (auto connect, etc.). BBSAK and Blackberry Master Control Program see the device as well. I do not use roxio media manager and it is not installed with my desktop manager. It was too slow and clunky when I had my storm so I never bothered with it.
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Feb 10, 2010
After I installed the new operating system I lost a feature. Both my husband and I have the Tour. For example, if you highlight the Games folder and press the Blackberry options, one Tour can choose "edit folder" and pick a new Icon. The other Tour mine is missing that choice. Any fix? If I create my own folder, I have the feature, but not for my Games, Applications and other folder that were there in the old OS.
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Jun 9, 2010
I dropped my Tour and scratched up the bezel, and made the dumb decision to replace it. Long story short, I messed up switching over the buttons, and I stripped the screw putting it back in, so there's no going back to fix it. Now, when I press the keyboard lock button, it doesn't work. I figured out that I can hold down "A" on the homescreen to lock it, but now how do I unlock it?!
And PS: DON'T CHANGE YOUR HOUSING/BEZEL! I would much rather have a dinged up bezel than the situation I'm in now. Looks like I'm stuck with this Tour 'till December. I hope that people listen to my housing advice, and not be naive and ignore others like I did!
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Apr 26, 2010
My Tour is 3 months old. Suddenly calls are dropping in the house and the battery charger is taking 10 hours to charge the spare OEM battery. Running the 5.0.419 and it's been fine. Verizon came out with theirs and it's so bad I went back to 419. Now I have an email from RIM saying new software for the phone is available but it doesn't say what version it is so I'm afraid to load it. Any one else have same issue? Phone was fine after going to the first 5.0 for 2 months but now after having changed from Verizon's 5.0. (been a month or so) the issues started about a week ago.
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