BB Tour 9630 :: PC Not Recognizing BB After 5.0 Update
Feb 11, 2010
I just recently updated my BB Tour to 5.0.After doing the install i plugged in my BB to my USB.BBSAK recognizes it and so does DM But when i click on Start and My Computer the BB isn't recognized in the J drive (Running Windows XP)I installed my mp3 to make sure that the USB port was good.The PC recognized my mp3 Player (so no issues there)I then moved the BB to another USB and i'm still getting the same results Also before i did the update my PC was recognizing My BB in the J Drive.It's only after the update to 5.0 am i having these problems .I was wondering if anyone else is having this problem?
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Mar 18, 2010
my BB Tour stopped recognizing the contact alerts I set up. Verizon the cell carrier wasn't any help. I have deleted and reset. Shutdown the phone including disconnecting the battery-nothing helps. Does anyone know how to fix? Phone is a week old-New.
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Apr 26, 2010
My Tour is 3 months old. Suddenly calls are dropping in the house and the battery charger is taking 10 hours to charge the spare OEM battery. Running the 5.0.419 and it's been fine. Verizon came out with theirs and it's so bad I went back to 419. Now I have an email from RIM saying new software for the phone is available but it doesn't say what version it is so I'm afraid to load it. Any one else have same issue? Phone was fine after going to the first 5.0 for 2 months but now after having changed from Verizon's 5.0. (been a month or so) the issues started about a week ago.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Mar 29, 2010
Can I initiate the OTA update to 5.0 or do I just wait for a notification?
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Feb 13, 2010
Does anyone know a way to undo it? It's really irritating to me and I think it looks tacky. I liked the look of my Tour when I got it. I absolutely hate how it looks with the blue as the highlight. It was way better before.
I'm really unhappy with how the SMS messages are set up. I don't want to see all my messages to one person grouped together. It's fine for BBM, but I really dislike it for my SMS.
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Sep 22, 2011
The day before yesterday, while making an update of my Tour 9630 OS, suddenly, in the half of updating process, occurred an electrical shut down in my house, and my pc turned "off" without , leaving my BB device totally nuked.Now my 9630 is ded, after put the battery on, just blinks the red LED (on right top of phone) twice, and after 2 seconds repeats the blinking. It continues on that way cyclically. Whe trying to use the loader.exe, my PC does not recognize it. I tried in another PC, laptop, and nothing. The operating system I use is Windows 7.I could not even try to make wipe with JL_cmder, because the problem is that my BB device cannot be recognized by any PC or laptop.
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Apr 1, 2010
Installed the new Verizon update a few days ago and iheartradio isnt working.If I choose a channel it says buffering but then doesnt play anything.I have reinstalled and still the same issue.
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Feb 25, 2010
I was wondering if theirs anyway to get back keyboard lock on the tour after you update to OS 5.0?
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Jan 14, 2010
I am having problems with my messenger freezing up on my Tour. It started with the most recent update. It will work fine but then randomly it will not allow me to open current chats. (I can still scroll through names on my list, so the whole screen isn't frozed, I just can't click on anything.) The only thing I can do to "fix" it is a hard reset of my phone, but then its just a matter of time before it freezes again. Happens daily at least.
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Jan 21, 2010
I've lost my 3rd party themes!I updated my OS to 4.7.1.61 OTA with no problems. I did have to reload a few applications (facebook, myspace, etc) but everything seemed to be working fine. After the update, my screen defaulted back to the original VZW Precision Zen theme. When I accessed the theme list to change it back to the downloaded theme I was previously using, it was gone!! The original BB Precision & VZW were listed, but the theme I downloaded from bplay was not. I checked by application list and sure enough, it was there.I redownloaded the theme from bplay, installed it, pulled the battery and rebooted... nothing, still not listed. I downloaded a theme from App World and did the same nothing, not listed. (I'm somewhat experienced in downloading themes due to multiple device replacements) I contacted bplay who sent me another theme free of charge for my inconvenience. Downloaded, installed, rebooted you guessed it, nothing. Yet all 3 themes showed in my applications list. I contacted the vendor for the App World theme, who told me it worked fine in the simulator with the new OS version, try a device wipe and/or contact my carrier. Onto VZW after 36 hours or so I got a reply telling me to indeed backup, wipe the device, reload, re-register, redownload the theme and retry. I have now done this (which is a real PITA having to reload ALL apps/customizations) and still neither theme works let alone even show up in my themes list. I've only seen one or two other posts for this problem between VZW, BB, & CB Forums, all void of any replies or suggestions. Anyone have a clue out there because the "professionals" seem to have no idea. - Themeless
BlackBerry® 9630
smartphone (3G, CDMA)
v4.7.1.61 (Platform 4.1.0.81)
Cryptographic Kernel v3.8.5.51
Branding Version: 1.0.105.416o
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.0
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
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Apr 26, 2010
This might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?
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Jan 19, 2010
I am going to change from the Storm 2 to the Tour. The Tour 2 sounds nice but I really don't care for the trackpad after using it on the 9700. When you drive a lot the trackpad leans to more mistakes in navigation to me. Wifi is also something I never use. The Storm 2 is a great device but again it is hard for me to use while driving (one hand navigation). Once the 5.0 update is released I believe it will be near perfect for my uses.
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Feb 10, 2010
I updated my OS to 5.0.0.484 with no problems, except one...my personal email folder is now gone and I can't figure out how to get it back. Email itself is working fine and new mail showing up in the default 'Messages' folder, but I want to have my personal email folder back.
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Jul 4, 2010
Which would you all prefer?
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Feb 11, 2010
I dropped the bold and at&terrible and have taken my business to verizon and am the proud owner of a tour last night trying to install 5.0 I seem to have run into an issue using swiss army knife AND DM it wont load past the Loading RAM phase ive done bat pulls re wiped the phone, removed and reinstalled software finally I just said it and went back to verizon 4.7 and I STILL can not get past the loading RAM image.I am running windows xp through VMware on a macbook. I did read somewhere that running windows this way you can NOT update OS's past 5.0 but why would I still be having the same issues trying to install 4.7 anyone care to chime in because for now my phone isnt touring at all.
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Jan 8, 2010
A new icon popped up on my phone randomly and it says to do a wireless update and when i click it it says i have version 4.7.1.61 and it wants me to update to 4.7.1.61 (4.1.0.81) and I don't know what it means at all, so far I've looked through a few threads already posted but nothing thats 100% the same and I don't want to do something to mess up my phone. Can someone help me figure out to update or not to update and if not how to make the icon go away and if I do walk me through what to do please, etc.
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Apr 1, 2010
Will Verizon Wireless automatically update the Tour to 5.0.0.591? I've seen my Tour do some automatic updates randomly before, so I was wondering if this was possible. If not, what's the best way to dl it? I saw the thread above. Can I do it from the Verizon website or the Blackberry Desktop Manager?
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Mar 31, 2010
I updated my blackberry tour to the 5.0 version i believe through the wireless update. After the update was installed or so i think i returned to my phone to it playing the hourglass constantly and nothing for about 5 hours now. What do i do??
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Mar 31, 2010
Where did all my contacts go from my BB Tour? I upgraded to new and now I can sync by wire. It ask to turn off wireless sync but I can not figure out how to do it. This is a major problem that BB should fix now!
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May 7, 2010
I just updated to the latest BB OS for my Sprint Tour and my Memo and Tasks applications have disappeared. The applications are not hidden nor did another wipe and install of the OS help either. I quickly looked at the files in the Core applications list and did not see the memo or tasks app there. Anyone have any idea how I can download the apps?
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Jun 28, 2010
Internet service just went caput all of a sudden, tried battery pull multiple time, connection profile won't update, had them resend svc books and no luck. any ideas?
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Apr 13, 2010
I updated my BlackBerry software to the latest version 5.0.0 last week, and ever since then I have to charge my battery 2-3 times a day - if I don't use my phone/text/etc. If I use my phone, I've had to charge it as many as 5 times a day. I do not have Bluetooth enabled (only turn it on when I need it - have not used it since software update) and I have not added any additional applications since the software update. My File Free is showing 95329645 Bytes, and pulling the battery does not solve the problem.
I delete my text messages throughout the day, and also delete my emails that come in. I've looked through the knowledgebase and have tried various methods to supposedly help battery life - nothing has helped so far.
I have all of my applications and versions listed in my Biography (wasn't reallyy sure where to put all the info) and have my privacy set to all.
what I can do to stop the battery draining, I depend heavily on my BlackBerry and right now, it's not helping me at all.
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Jul 20, 2010
so I just recently update from 4.7 to 5.0.0.732. I can't get the darn thing to provision to save its life. I don't have BIS/BES since it's on Boost but the data did work before, at one point at least As of right now I can make/answer calls, send/receive SMS. No MMS and no Web, GPS, etc. My status says 1xev and I need it to say 1XEV. Whenever I try to Register Now (Host Routing Table) it never provisions, whenever I attempt to Update Profile, or Update Preferred List it says that it can't complete request. Any options I need to change or steps to take different? BTW Data did work on 4.7 and 5.0.0.6## and people have reported that it does work on .732
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Feb 8, 2010
Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Jan 30, 2010
Is this possible if so how?
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May 30, 2010
I've researched my problem on other posts, and still not completely sure if my problem is unique or not.I have an unlocked Sprint 9630 I grabbed from our IT department before a trip to Turkey. It was supposedly deactivated - turns out it is still active on a Sprint number.
I've replaced the Sprint SIM with an Avea Turkish prepaid SIM that has data and Blackberry capability. It works fine for phone and text, but no ability to register the email with Avea Blackberry. Tech support there unable to determine the problem (unable to connect to server is the error message, both with phone and online).If I can deactive the Sprint number will that help? Or am I just out of luck.
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Jan 25, 2010
I have an issue with my BB Tour.When I woke up this mourning and took my bb off the charger.I notice there were HLhlhlhlhlhlhlhlhhlhl type on my bb so I tried to press the esc button and the end button and it didn't work. So I did a Battery pull and let it load up...and that when i found out that my trackball wasn't working.then all a sudden it started to type the HLlhlhlhlhlhlhhlhlh again.So I did a another battery pull and it did it again.So I wiped the phone decided to install 5.0 on my phone and I get the same thing.The only thing I did before my phone went hay wire was a couple days prior.I downloaded a couple free themes and screen saver from BB App World.I thought by doing the battery pull and wipe I would fix it but didn't. I know I didn't get my phone wet or anything can anybody explain this?
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Aug 2, 2010
This is my third Tour (I just got this one a week ago) and with it sitting in my pocket where I have service, not running ANY applications, it is running hot and draining battery very quickly. Did a battery pull, double checked memory leaks, and nothing is taking care of it. It's draining at about 15% per hour. Any thoughts (other than Tours suck.)
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Aug 20, 2010
has any one tried swapping out a trackpad in place of the trackball. i know the keyboard would need replaced also.i have found the replacement parts and i have someone who can help me take it apart but was curious if anyones done it ?
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