BB Torch :: Sync Them Without The Old Handset?

Sep 11, 2012

I have just got a new 9810, I backed up all of my data off the old 9800 this morning and given it back (broken screen). How do I sync them without the old handset?

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BB Torch 9800 :: Will Handset Sync With Desktop Manager 5.x?

Aug 16, 2010

will the Torch sync with Desktop Manager 5.x.?

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BB Torch 9800 :: When Sync Handset With Outlook / Older Calander Entries Are Gone

Sep 15, 2010

I thought the new OS 6 would resolve the problem. I have the device set to save forever, and it is erasing everything older than 60 days on my desktop.

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BB Torch :: Handset Sound Is Gone?

Jan 12, 2012

I cannot hear anything from the handset. The phone speaker still works, but no sound if speaker is not turned on?

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BB Torch :: Unable To Log In On Handset ?

Oct 16, 2011

I have had the problem of not being able to log into Blackberry ID account on my handset, although I can log in via a laptop/desktop.One suggestion was to 'wipe' my handset via BlackBerry Desktop Manager, this proved difficult as I couldn't download and install blackberry desktop manager. This is now resolved, it was a microsoft.NET 3.5 SP issue, long story but I have now installed that.Anyway, I now have the desktop manager on my PC and need help/advice on what I need to do next to rectify the ID log in issue.

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BB Torch 9800 :: Handset Not Being Seen By PC When Connected USB

Aug 13, 2010

I haven't seen anything on thins about the Torch so here goes.I work for a law firm where the attorneys are allowed to purchase their own smartphone, as long as it is a Black Berry or an iPhone (3GS or higher). A few of the main partners rushed out to get the Torch yesterday and the bright people at AT&T restored their old device's data to the Torch.

My problem is while I'm in the process of attempting to back up one of the new Torch devices so I can save the 800 photos that were transferred from an iPhone, the PC doesn't see the Torch. It charges over USB, but the latest DM does not see it at all. Windows does not pop up the found new hardware balloon. Has anyone had this experience so far? I've tried two different Torch devices and on 3 different PCs.

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BB Torch :: Desktop Not Talking To Handset?

May 17, 2012

Until last Tuesday, I was away on holidays. Prior to this my Blackberry was working perfectly. However since coming back, I noticed that my laptop & handset do not talk. I was told by the Blackberry software that my handset needed a new upgrade. I tried to upgrade, but this failed & in the meantime, my contacts which were supposedly backed up were obliterated. It claimed the fact that I had a password (which I used to stop my phone making phone calls without my knowing in my pocket) was preventing the upgrade from happening.
I am now literally without phone & lost.

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BB Torch :: Handset Sound Not Working?

Mar 22, 2012

When making or receiving calls, the calls are connected, but using the handset I don't hear anything. The person on the other end of the call can hear me. I've figured out that I can hear when I use the speakerphone, or when I plug in headphones, but I can't seem to hear anything from the phone handset at all.

My Torch has been freezing up a bit lately... but I have no idea what is causing this. Is there a setting I can change, or is something broken in the phone?

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BB Torch :: Put An Email Alias On Handset?

Aug 26, 2011

I have an e-mail account with a number of aliases. I want one of those aliases to be the one that shows as the sender whenever I send an e-mail from my Blackberry Torch 9800.

On a previous Blackberry there was a 'reply to' option and by putting this alias in there it did the above. Has that option been removed on the Torch?

I cannot set up the alias as a seperate email account on the Torch as there is no actual 'password' with the address.

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BB Torch :: How To Use Alt+O Shortcut On 9860 Handset

Sep 8, 2010

previously with the Bold 9900 i can use the Alt + O shortcut to view outgoing emails and Alt + I to view incoming emails.

With the BB 9860 there is no physical QWERTY keyboard so how do i view only outgoing emails as above?!

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BB Torch :: Loss Of Incoming Audio When Handset Is In Use?

Apr 24, 2012

I just had trouble today with my torch, all of a sudden my incoming call audio does not work if it's handset mode but if it's in speaker mode I can hear the caller but audio transmit is not possible, the person at the other side cannot hear me when the phone is in speaker mode, i have to put into handset mode but in any case, there is obvious problem on the receiving/outgoing side.

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BB Torch :: Volume For Both Speaker Phone And Handset Low?

Aug 13, 2010

I have recently changed from the bold 9000 to the Torch 9800 and the volume on both the speaker phone as well as the handset seem to be much lower on the 9800. Is there any way to increase the volume other than the controls on the side of the phone. In options I went to enhance call audio but there were no settings for volume.

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BB Torch :: 9800 No Sound From Handset Receiver

Apr 10, 2011

The problem I am having is I cannot hear the caller. The caller can hear me. I have to either use an ear piece and microphone or put the phone on speaker. I have had this phone for almost two years. This is a recent problem. I have removed the battery for a full ten minutes and reinstalled. I have performed the update and have the latest versions: Desktop software version 7.1.0.32 release date July 11, 2012 bundle 33. Phone software is 6.0, Bundle 695.

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BB Torch 9800 :: Handset Tethering Through Desktop Manager

Aug 16, 2010

Has anyone successfully tethered their Torch 9800 thru Desktop Manager 6? When I connect my phone to my computer and run DM6 I no longer see the option to tether on the bottom left corner of the applications window. I previously had a Curve 8900 and tethered with no problems thru DM6 running on Windows 7. (I'm with T-Mobile and have the unlimited data plan) I just got the Torch, unlocked it and everything is working properly on T-Mobile's network, however as I mentioned when I connect the Torch to the Desktop Manager I don't see any option to tether as I previously did with the Curve 8900. I've look at the Technical Specs provided by RIM at blackberry.com and Tethered Modem is listed as a supported Feature. I've been searching these forums and haven't found any info. Does anyone else have this problem, or am I the only one who does not have this option available on DM6. For what it's worth, I also connected a Torch 9800 running on AT&T network with a 2GB data plan and still do not see this option. However if I connect my old Curve 8900 to DM6 I see the option to tether immediately upon connecting the device on the bottom left corner of the DM6's window.

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BB Torch 9800 Smartphone :: Handset Not Synching With Documents To Go

Sep 5, 2010

I just bought a Torch 9800 using the latest desktop and OS 6.I loaded on Documents to Go which works fine on the BB, but it won't let me synch the desktop to the BB.It gives me this message:Your Blackberry device appears to be connected with Mass Storage Mode Enabled. Documents to Go Desktop is unable to pair or sync with devices connected this way. Please disconnect & reconnect your device with Mass Storage Mode disabled. Does anyone know how to do this with Device software version 6.0.0.141?

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BB Torch :: Unable To Hear Caller Via Handset To Communicate

Nov 9, 2012

I cannot hear callers on handset device and must turn on speaker to communicate.So privacy is compromised whenever I need to talk on the phone, as it will be on speaker mode.

I had tried all the following and nothing works:
- make sure Bluetooth is turned off
- removed battery and put back after 1 ~5 mins
- Do backup, update the latest software and restore

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BB Torch :: Ringtones For Contacts Won't Work If The Handset Is Locked?

Aug 16, 2011

Ringtones for my contacts won't work if the handset (Torch 9800) is locked; the default/everyone else ringtone is used instead. When the handset isn't locked it works ok.

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BB Torch 9800 Smartphone :: Handset Touch Screen Calibration

Sep 13, 2010

Am I the only one that is having trouble with the calibration of the touch screen on the Torch 9800.This is so far the only complaint about the phone. If there are any helpful hints out there, please reply!

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BB Torch 9800 Smartphone :: Handset Constantly Rebooting For No Reason

Aug 22, 2010

Why does this happen?? I have tried taking out the battery etc. and this makes little to no difference. Any ideas?I am also working out how to get my school email on the device, but I believe this is covered elsewhere so I shall follow up there with any problems.

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BB Torch :: Handset Losing Call Logs, Texts And Emails?

Dec 2, 2011

I started the contract in November 2011 with a Torch 9860.I had numerous problems with the phone freezing and randomly losing data such as texts, call logs and emails. In 9 months I've had 5 phones and 1 sim card change, 2 weeks ago BT changed the handset to a Torch 9810. The phone has worked fine till Friday when it started doing funny things like randomly receiving texts which were from old conversations. On saturday afternoon it lost all data by way of texts, call logs and emails that were over 24 hours old and in the last hour has lost everything over 6 hours old.I have all calls, texts and emails going into the messages list and have that set to save everything for ever so I can chose when to delete information.As I;m a consultant I need my call logs, texts and emails to work out my billing so this really is a pain.

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BB Bold 9700 :: 9700 Handset - Unable To Make / Receive Calls And Hear From Handset

Feb 24, 2010

Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.

I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.

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BB Torch :: Phone Won't Charge On BlackBerry Torch 9800 Sync Po...

Jul 24, 2011

I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?

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BB Torch :: Sync Outlook With Torch?

Jun 29, 2011

Moved from a Storm to a Torch! upgraded Desktop and when I go to organize the sync there is no Outlook.Yahoo and ASCII are there but no outlook. this is for all the possibilities, Calendar, contacts, etc etc.
How can I get it to sync

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BB Torch :: Can't Sync All Contacts

Jan 21, 2012

I have a torch 9800 and I have 840 contacts in my address book, whenever I try to sync them, only 113 can be synced.I downloaded the new desktop manager, I made a backup and did a security wipe even but nothing can be done. I need help ASAP as I need to sync the contacts and manage them on outlook.

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BB Torch :: Cannot Sync To Outlook?

Feb 18, 2012

After upgrading my Torch 9810 to 7.1 it will not finish my sync with outlook. It say's preparing sync preview. and freeze' up. I half to shut off my computer to get it to work again.

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BB Torch :: My Email Won't Sync

Jul 4, 2012

I have had my Torch for about 1.5 years and have had no problems with it til today I stopped receiving emails on my phone from my yahoo and ymail accounts. I haven't changed anything in my settings and tried restarting my phone with a hard restart but to no avail.

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BB Torch :: How To Sync Wirelessly But Not So Often

Jun 16, 2012

Is it possible to sync wirelessly but not so often? At this current rate, it drains my battery in a day. I would like for my phone to sync wirelessly but perhaps only every 2-3 hours or even longer if possible.

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BB Torch :: Can't Sync Media To It

Aug 15, 2010

I can't synch media to my torch. Desktop 6.0 continues to give me the error: You need to turn on mass storage mode from the device. I've gone to options, device, storage, and Enabled USB Mass Storage. However, Desktop does not give me the ability to turn on Media Synch or show that the device can accept media.

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BB Torch :: 9800 Will Not Sync?

Nov 12, 2010

I had a Windows failure that has resulted in all programmes having to be re-installed, including Blackberry Desktop. Now when I connect the Torch 9800 to my computer the programme opens and the model is recognised but it fails to connect to synchronise. Error message - "Blackberry Desktop Software cannot comunicate with the connected device". How can I solve this problem as all the requisite conditions for connection have been fulfilled.

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BB Torch :: 9860 Could Not Sync

Aug 24, 2012

My torch 9860 could not sync. more than 70 contacts from outlook

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BB Torch :: Email Sync Via USB?

Jul 5, 2011

How do I synchronise my email between BB Torch 9800 and my pc? Wireless reconciliation does not work if you do not have BB Enterprise. The manual refers to the desk top software but nowhere can I find how to sync my email.I have the latest version 6 OS installed!

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