BB Torch :: Unable To Log In On Handset ?
Oct 16, 2011
I have had the problem of not being able to log into Blackberry ID account on my handset, although I can log in via a laptop/desktop.One suggestion was to 'wipe' my handset via BlackBerry Desktop Manager, this proved difficult as I couldn't download and install blackberry desktop manager. This is now resolved, it was a microsoft.NET 3.5 SP issue, long story but I have now installed that.Anyway, I now have the desktop manager on my PC and need help/advice on what I need to do next to rectify the ID log in issue.
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Nov 9, 2012
I cannot hear callers on handset device and must turn on speaker to communicate.So privacy is compromised whenever I need to talk on the phone, as it will be on speaker mode.
I had tried all the following and nothing works:
- make sure Bluetooth is turned off
- removed battery and put back after 1 ~5 mins
- Do backup, update the latest software and restore
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Jan 12, 2012
I cannot hear anything from the handset. The phone speaker still works, but no sound if speaker is not turned on?
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Sep 11, 2012
I have just got a new 9810, I backed up all of my data off the old 9800 this morning and given it back (broken screen). How do I sync them without the old handset?
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Sep 13, 2010
I'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.
Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).
Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.
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Feb 14, 2011
My partner has just had to exchange her handset because it wasn't working correctly. She is using the same sim. She had already added her email address on the old handset and adding it on the new handset is proving to be a problem.
When she tries to 'add email' it comes up saying 'existing users' and asking for the user name and password. When we type in the full email and password it says 'Blank user name. Type a valid user name'
We have tried just typing the first part of the email without the '@whatever.com' bit on the end and it says 'connecting to email settings' and then 'the information you provided is incorrect. retype your user name and password. Your user name and password are case sensitive.'
...so we are unable to add the email address.
how to add the email address?
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Aug 13, 2010
I haven't seen anything on thins about the Torch so here goes.I work for a law firm where the attorneys are allowed to purchase their own smartphone, as long as it is a Black Berry or an iPhone (3GS or higher). A few of the main partners rushed out to get the Torch yesterday and the bright people at AT&T restored their old device's data to the Torch.
My problem is while I'm in the process of attempting to back up one of the new Torch devices so I can save the 800 photos that were transferred from an iPhone, the PC doesn't see the Torch. It charges over USB, but the latest DM does not see it at all. Windows does not pop up the found new hardware balloon. Has anyone had this experience so far? I've tried two different Torch devices and on 3 different PCs.
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May 17, 2012
Until last Tuesday, I was away on holidays. Prior to this my Blackberry was working perfectly. However since coming back, I noticed that my laptop & handset do not talk. I was told by the Blackberry software that my handset needed a new upgrade. I tried to upgrade, but this failed & in the meantime, my contacts which were supposedly backed up were obliterated. It claimed the fact that I had a password (which I used to stop my phone making phone calls without my knowing in my pocket) was preventing the upgrade from happening.
I am now literally without phone & lost.
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Mar 22, 2012
When making or receiving calls, the calls are connected, but using the handset I don't hear anything. The person on the other end of the call can hear me. I've figured out that I can hear when I use the speakerphone, or when I plug in headphones, but I can't seem to hear anything from the phone handset at all.
My Torch has been freezing up a bit lately... but I have no idea what is causing this. Is there a setting I can change, or is something broken in the phone?
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Aug 26, 2011
I have an e-mail account with a number of aliases. I want one of those aliases to be the one that shows as the sender whenever I send an e-mail from my Blackberry Torch 9800.
On a previous Blackberry there was a 'reply to' option and by putting this alias in there it did the above. Has that option been removed on the Torch?
I cannot set up the alias as a seperate email account on the Torch as there is no actual 'password' with the address.
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Sep 8, 2010
previously with the Bold 9900 i can use the Alt + O shortcut to view outgoing emails and Alt + I to view incoming emails.
With the BB 9860 there is no physical QWERTY keyboard so how do i view only outgoing emails as above?!
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Oct 22, 2012
I am unable to access internet on my BB 9300 handset. I have activated the internet service pack from Vodafone but I dont see the Blackberry browser option in the main menu. I am only able to find browser option through which I am unable to access browse. But my configured email account is working on the same device.
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Apr 24, 2012
I just had trouble today with my torch, all of a sudden my incoming call audio does not work if it's handset mode but if it's in speaker mode I can hear the caller but audio transmit is not possible, the person at the other side cannot hear me when the phone is in speaker mode, i have to put into handset mode but in any case, there is obvious problem on the receiving/outgoing side.
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Aug 13, 2010
I have recently changed from the bold 9000 to the Torch 9800 and the volume on both the speaker phone as well as the handset seem to be much lower on the 9800. Is there any way to increase the volume other than the controls on the side of the phone. In options I went to enhance call audio but there were no settings for volume.
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Apr 10, 2011
The problem I am having is I cannot hear the caller. The caller can hear me. I have to either use an ear piece and microphone or put the phone on speaker. I have had this phone for almost two years. This is a recent problem. I have removed the battery for a full ten minutes and reinstalled. I have performed the update and have the latest versions: Desktop software version 7.1.0.32 release date July 11, 2012 bundle 33. Phone software is 6.0, Bundle 695.
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Aug 16, 2010
Has anyone successfully tethered their Torch 9800 thru Desktop Manager 6? When I connect my phone to my computer and run DM6 I no longer see the option to tether on the bottom left corner of the applications window. I previously had a Curve 8900 and tethered with no problems thru DM6 running on Windows 7. (I'm with T-Mobile and have the unlimited data plan) I just got the Torch, unlocked it and everything is working properly on T-Mobile's network, however as I mentioned when I connect the Torch to the Desktop Manager I don't see any option to tether as I previously did with the Curve 8900. I've look at the Technical Specs provided by RIM at blackberry.com and Tethered Modem is listed as a supported Feature. I've been searching these forums and haven't found any info. Does anyone else have this problem, or am I the only one who does not have this option available on DM6. For what it's worth, I also connected a Torch 9800 running on AT&T network with a 2GB data plan and still do not see this option. However if I connect my old Curve 8900 to DM6 I see the option to tether immediately upon connecting the device on the bottom left corner of the DM6's window.
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Sep 5, 2010
I just bought a Torch 9800 using the latest desktop and OS 6.I loaded on Documents to Go which works fine on the BB, but it won't let me synch the desktop to the BB.It gives me this message:Your Blackberry device appears to be connected with Mass Storage Mode Enabled. Documents to Go Desktop is unable to pair or sync with devices connected this way. Please disconnect & reconnect your device with Mass Storage Mode disabled. Does anyone know how to do this with Device software version 6.0.0.141?
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Aug 16, 2011
Ringtones for my contacts won't work if the handset (Torch 9800) is locked; the default/everyone else ringtone is used instead. When the handset isn't locked it works ok.
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Sep 6, 2011
i am not able to download apps using 5233 handset. It either fails to download from Ovi store or gives me a certificate error "contact application supplier".
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Sep 13, 2010
Am I the only one that is having trouble with the calibration of the touch screen on the Torch 9800.This is so far the only complaint about the phone. If there are any helpful hints out there, please reply!
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Aug 22, 2010
Why does this happen?? I have tried taking out the battery etc. and this makes little to no difference. Any ideas?I am also working out how to get my school email on the device, but I believe this is covered elsewhere so I shall follow up there with any problems.
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Dec 2, 2011
I started the contract in November 2011 with a Torch 9860.I had numerous problems with the phone freezing and randomly losing data such as texts, call logs and emails. In 9 months I've had 5 phones and 1 sim card change, 2 weeks ago BT changed the handset to a Torch 9810. The phone has worked fine till Friday when it started doing funny things like randomly receiving texts which were from old conversations. On saturday afternoon it lost all data by way of texts, call logs and emails that were over 24 hours old and in the last hour has lost everything over 6 hours old.I have all calls, texts and emails going into the messages list and have that set to save everything for ever so I can chose when to delete information.As I;m a consultant I need my call logs, texts and emails to work out my billing so this really is a pain.
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Sep 15, 2010
I thought the new OS 6 would resolve the problem. I have the device set to save forever, and it is erasing everything older than 60 days on my desktop.
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Jan 18, 2012
I can;t access my blackberry aps when I enter my bb id it says unable to log in to your blackberry id , this is really frustrating | only had the phone for 2 weeks & had no end of problems, | had it all set up & it was working fine , I can access online but not on my handset
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Jun 6, 2010
So there has been a lot of discussion about the next iPhone being called the 4 or HD or 4G or whatever.Does anyone else think that it may be called something else entirely... Like X or XL.
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Sep 19, 2010
I just downloaded Elm's white paper and i see something unique J10 are available according to the whitepaper and the differences is J10 (Without A-GPS, Wi-Fi™. With video call camera on display side.) I really would like to know is this true cause i have never heard of J10 in the market.
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May 20, 2012
I've owned an iPhone 4 for the last 2 years, but have now upgraded to a different device.
I still have my old iPhone 4 in my possession, running 5.0.1. I have removed the micro-sim card from my iPhone and it is now in my new device (which is NON-apple).
To my horror, I text a friend (an iPhone user) from my new handset, only for my OLD iPhone to receive his reply! Obviously I was shocked, as my iMessages were set up by telephone number and NOT by my Apple-ID. I didn't understand this, as my phone number (SIM card) is no longer in my iPhone, it is in my new device.
Now having Googled this, I can see that this is something that is affecting a massive amount of people world wide. I cannot believe a company like Apple would allow this to happen, especially with the current world concern about privacy and security!!!
Anyhooo, my question is this: I have my old iPhone 4 in my possession. HOW DO I STOP iMessages going to my old handset?!When the device is erased, will the new owner still be able to set up iMessages as if it is a brand new handset?Once iMessages are prevented going to my old iPhone, will I start to receive messages from my friends as a normal SMS on my new phone (currently this is not the case, ALL texts go to my old iPhone which I ceased using a week ago. EVEN WITH iMESSAGES turned OFF, I still do not receive the message on my NEW device with the SIM card inserted in it)
I have read that removing the sim card, and cycling iMessages (Off then back On) before resetting/erasing. I don't want "maybe's" or "possiblys" in this case. My concern here is my privacy and protection of information that is only for me to see!
Info:
iPhone 4, iOS 5.0.1, SIM card removed to new device.
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May 25, 2010
I know the Evo is not due for release until June, but it already has a 'units for sale' presence on the web.
As it is probably unlikely that HTC will change the spec of the handset. Has anybody used one of these handsets on the Vodafone network, which is not a 4G network.
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Aug 3, 2011
I would like to get an help on secondhand Blackberry Bold 9700 hand set thatI purchased, while i tired to enable Blackbery service on this handset fromtwo different service provider I came to know that this is blocked handsetfrom RIM. Is there anyway that can get unblocked from RIM to use BB service.
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