BB Torch :: Service Plan Doesn't Approve Internet?
Nov 6, 2012
I bought my blakcberry torch a couple of days ago, since then i have signed up for a blackberry ID and registered with my Wifi, this has all worked fine. However, for some reason whenever i go on setup and then email accounts it always says "your device is having problems connecting to the server" whats this all about? Also, whenever i go on BBM and try to invite a friend it says "waitng for authorisation" i'm on contract with BSI included. Additionally i know my friend has not declined my invite cause he said my invite hasnt come through (only been 3 days). Help is needed on this too! And finally, if i go anywhere without wifi i can't access the internet because it says "my service plan doesn't approve internet" literally wtf, blackberry's a far too complicated?!
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Jan 7, 2010
I recently purchased a curve 8520 for christmas. I went through the process of setting up the wireless but when I go to Manage Connections in the home menu I'm getting a dash (-) next to the wifi connection. It is connectiiong to my wireless network at home but when I go on the browser I get "An error occurred while fetching the reqested page". Also, when I go to Host Routing Table they're not entries. The mobile network I'm using is Digicel but I'm not on any blackberry service plan. Is it that the only way I can access my wirelss at home (or anywhere for that matter) is if I join the service plan? If that's not the case, then how do I get internet access using the wifi connection?
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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Jul 14, 2010
I have a bold 9000 on Vodafone which has been unlocked. My phone provider is on O2 and I have internet access plan but not bis plan. I would like to know if I can install an O2 os on and then some way use my internet access on my O2 sim card to access the net on bold 9000?
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Jun 1, 2011
Having a nightmare with my service provider. They say I'm connected with the Blackberry Internet Service but I can't access anything on my phone. They did turn it on but when I was connected I couldn't use my internet/Browser, which meant it was useless anyway! When I asked them to fix this I ended up being disconnected from the BIS again....but again they say I am connected. My service status confirms I'm not connected to the BIS. I've tried numerous battery pulls and I've had their tech support on speed dial for the last week.which has done no good!
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May 22, 2011
So when i go on blackberry.orange.co.uk to register my blackberry so i can use the internet i click new account, enter BB Pin and IMEI numbers then click continue it says "Cannot create account, your device is not registered with your wireless service provider".
So on my BB i go to the Menu > Options > Device > Advanced System Settings > Host Routing Table > Menu button > Register new.
It then says "Registration message sent!" but nothing happens and i still can't create account?
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Mar 28, 2012
I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider. I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet
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Aug 7, 2012
I want to change my Emailadresses on my Phone, but I have to fill in a Name and a Password from the Black Berry Internet Service, but i donīt know if i have a Name there, ich donīt know. So i push the button for create a new one. There qou have to fill in the PIn and the IMEI from the telefon, iīve done that, and it says that this handy is registred with a name. So i push the button for forget password, and i have to fill in my Username, but i tastes all the usernames i think its right. It ever shows that the Password is sent to my telefon, but nothing reach me..
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Aug 14, 2012
I have a Blackberry 9860 with DU sim. In order to have access with instant messaging (BBM, FB, YM), i subscribed to DU's social blackberry service(1.50 aed/day). Usually, once i dont have a load balance, the service will automatically deactivated but once i recharge, the 1.50 aed will automatically deducted and my subscription will be activated. But last wednesday night, it was deactivated since i dont have load balance. That same day, i recharge and was expecting that it will be activated again...But i didnt received any notification that it was activated Until now its not activated. They just keep on telling me to wait and just gave me an exact time and it will be activated again..but nothing happens.
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Aug 16, 2012
i bought a new unlocked blackberry torch 9800 from ebay yesterday and i inserted my sim card but i could not access the internet. i called my service provider to help me. After all instructions such as going to advanced setting to set up everything, it still did not connect. I put my sim to my former blackberry curve and i could access the internet.
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Dec 5, 2012
Am on a BIS service plan with Airtel Malawi.My bbm is working fine but my browser is not functioning.Under service status it is showing the following message"Blackberry Internet Service:Connection Not connected".I Went to my service providers they said that they dont know the problem and they can not fix it.They are saying that my device has a problem which they dont know.Please help.
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Oct 3, 2011
My BB torch isnt connected to the Enterprise server or the Internet Service
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Jan 4, 2012
I have a Blackberry 9800 Torch and my internet doesn't work, it's unlocked and it used to work fine til I change my rate plan but I do have unlimited everything in this new rate plan. My emails account work and everything else works when I'm over wifi
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Apr 26, 2012
I have this iphone 4s with me, which was earlier activated on Verizon CDMA network, but now I am in India and phone is still locked to carrier. Now in order to use this with Gevey sim, i need to get this activated again. but the problem is i dont have access to verizon cdma nw.. can i activate it using verizon gsm simcard?
Info:
iPhone 4S, iOS 5
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May 5, 2012
i have my uncles old i phone im not sure if its the 3g or 3gs but it wont connect to my wifi at my house im wondering what it is i have tryed to restore it and i have tryed multiple sim cards i have at&t but i dont want a data plan so i just want to have wifi with the iphoen without a data plan
Info:
iPhone 3G, iOS 5.1
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Jun 2, 2012
What if i lost my original sim, and couldnt secure one? can't it be activated without sim? i updated to 5.1.1
Info:iPhone 4, iOS 5.1.1, stucks at activation screen
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Jun 22, 2012
I have followed the instructions to use an unactivated iPhone 3G as an iPod touch, but I can't add new apps that I downloaded from my new iPhone to the old one. When I click on the "apps" section everything is visible but dithered out so that I can't add new apps or rearrange the old ones.
Info:
iPhone 3G
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Jun 25, 2012
My brother passed on his old iPhone 3GS so my kids could use it as an iPod Touch equivalent, but I'm having trouble activating it. First, I did read the main support article on this:
[URL]
But it says you either need the SIM card from your new iPHone or the original SIM card.
1. My own iPHone 4S has a microSIM that won't fit in the 3GS's SIM card slot.
2. The 3GS does not have its original SIM card (my brother doesn't have it, thinks the carrier took it back when he upgraded). I tried inserting a SIM card from a prepaid phone my kids use for emergencies but the 3GS would not activate with that SIM card installed. Right now the 3GS is stuck unable to activate.
Info:
iPhone 3GS
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Dec 3, 2011
how can i update my service plan?
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Oct 9, 2011
when i click on my facebook app it says ' you are currently on a service plan that does not support this application. if you want to use this application, please conact your service provider to upgrade your data plan' but i am on pay monthly and can get onto the internet jus not the facebook app. Also my phone will not connect to any WIFI at all.
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Jun 18, 2012
My iphone says i have no internet plan, but i do. I called sprint and we tried everyway to make it work and it wouldn't. It still says 3g on top but it just won't connect. The only way it connects is if i connect to wifi.
Info:
iPhone 4, iOS 5.1.1
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Jan 23, 2010
I changed mine security code, then after a while to check if I remember it correct I went again to the place where it can be changed but pressed cancel so not to change it again, now the phone does not approve my security code at all, neither the old one, any clue what happened?
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Jul 30, 2010
I wanted to uses my data plan to have internet on my laptop how do i do that?
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Mar 20, 2010
I've called t-mobile support twice, and they confirmed that I have a data plan and don't know why I am getting this message when I try to access the internet. A colleague had this problem, and it was fixed by "reprovisioning" the blackberry. I had them try this but it did not work. Any idea why this is happening? I have business enterprise server, but it is not set up yet - could that be causing the problem?
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Nov 26, 2012
I am using Bold 9900 (it used to be used by other so the mobile has previous settings. I just replaced the SIM card of the used mobile. I found it cannot access to internet with the message "There is insufficient network coverage to process your request. try again later."
When I used previous model of BB, I could access the internet with my mobile. I tried to reboot Bold 9900 but it does not work.
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Apr 1, 2012
BB Curve 8520 Browser works only when active wi-fi.. Do have bb browser plan and can do browsing on it.. but whenever I am trying to open browser.. it say this is a whi-fi service.. please ensure that your device has an active wi-fi and try again..
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Sep 26, 2012
can i use wi-fi instead of data plan for internet on blackberry curve 9360
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Jun 25, 2010
i found out i didnt have the blackberry data plan, and my cost was going up for the internet, so i phoned orange up, and now i should have unlimited internet, i made sure it worked for blackberry, i get unlimited internet for an extra 5 pound. it was only 24 hours ago that i did this, but i have no signs of it comming through yet, do you know anyway to check to see if its came through, or if there's something i have to do to activate it?
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Jun 27, 2010
I accidentally wipped my Blackberry Curve 8520 and since then i cannot use any of the Internet services through my data plan . I tried back up but still I receive the same message when i try using any of the Internet services .It's not even trying to connect through the operator network plus in the browser options i only have hotspot i can't find Internet browser.
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