BB Torch :: Can't Sync It To Desktop Software Anymore
Oct 5, 2012
For some reason my 9800 Torch will no longer Sync with my Desktop Software. I deleted the program and reinstalled on my computer but got the same messages. What am I doing wrong?
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Feb 5, 2010
Can anyone help me, my Bold 9000 has stopped syncing with Outlook, email and address book is fine? I have BB Desktop V5?
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May 17, 2012
My Desktop Manager and Torch were working beautifully together until a week or two ago. Now it will connect and says it's synching, but nothing gets transfered. When I try to close out the Desktop Manager, it shows that it is disconnecting, then just hangs there, and I have to use CTRL ALT DEL to close the program. I NEED the data on my BB and I am worried that it hasn't updated or synched properly in over a week.
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May 4, 2011
My calendar won't sync from my blackberry torch to my computer anymore?
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Jul 11, 2012
After my last update, I canīt configure the Sync of contact from outlook windows7 in the BB Desktopsoftware. The option can not be choosen.
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Apr 14, 2012
I cannot sync my Outlook calendar when using BB desktop Manager. I get a error message pop up window saying "Intellisync" "Connector error" The the synchronization is cancelled.
I am on a personal contract and this is not connected through BB enterprise. My e-mail accounts are fine and I get these on my BB
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Apr 5, 2012
After the last software update I reset my sync with desktop configurations. The calendar fails to reset despite numerous tried and I desperately NEED my calendar to sync and everything else syncs BUT the calendar. what else can I try?
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Jan 12, 2010
When i connect my device to my desktop , it keeps changing my time zone from Caracas (-4.5) to Eniwetok (-12)
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Dec 21, 2012
I cannot sync calender or contacts with my desktop software as it is wirelessly syncing. Blackberry tells me a have to disable it, and hives me the instructions to do so - calender-menu-options-turn off wireless sync. But I do not see this under Options. where can I find it? How do i turn it off so i can sync my phone?
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Aug 16, 2010
will the Torch sync with Desktop Manager 5.x.?
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Jul 5, 2011
I am trying to sync to my MAC via Blackberry Desktop Software for MAC. It worked fine the first time, but now it tells me that the Contacts are configured to sync wirelessly, and that I should turn that feature off.1. I can't find how to do so. It says that I need to open the Address book and see it in Options, but a... The app is not called Address book, but Contact, and I don't see that Option there b.... It would be nice to do it wirelessly, but I don't know how to!
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Apr 29, 2010
I purchased the Torch last week. I use it for work. Due to firewall issues I had to have my IT department download the Desktop Software for me so that I could sync everything. I am on the personal plan not the Enterprise, although I still can receive emails for work.
When I did the Configure Settings to set up the syncing it let me do the Calendar and then the Address book. Yet when I got ready to run the sync the Calendar says "not installed". I was able to sync the contacts with my Outlook, but for some reason can't get the Calendar to work. I really need to have my calendar sync'd.
I'm on AT&T and have had the Bold 9000 previously. I never had any problems with the Desktop Software until now.
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Nov 25, 2012
Having a problem when trying to sync my 9810 torch to my desktop software manager as I do not recall password. I tried the 3 attempts but failed. All my data was lost but I was able to recover data from a previous backup in June.I Do not want this to happen again so what should I do , system on software manager does not mention how to change or recover password Note: I removed device already from software manager but it still ask for a password to re-connect?
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Dec 2, 2011
I've had my BB Torch for nearly a year & have no issues with synching but for some reason the calendar synch on my desktop software is now showing 'not installed'. I've done all the normal stuff to get it to synch but regardless it keeps showing 'not installed' - how can I get it back?
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Apr 29, 2010
I purchased the Torch last week. I use it for work. Due to firewall issues I had to have my IT department download the Desktop Software for me so that I could sync everything. I am on the personal plan not the Enterprise, although I still can receive emails for work.
When I did the Configure Settings to set up the syncing it let me do the Calendar and then the Address book. Yet when I got ready to run the sync the Calendar says "not installed". I was able to sync the contacts with my Outlook, but for some reason can't get the Calendar to work. I really need to have my calendar sync'd.I'm on AT&T and have had the Bold 9000 previously. I never had any problems with the Desktop Software until now.
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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Aug 18, 2010
I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.
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Jul 23, 2010
I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.
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Jun 8, 2010
I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.
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Sep 15, 2011
I downloaded a couple of new apps last night to help me manage my Photon a bit tighter. I downloaded Sleep Silencer (turns ringer off at night) as well as Easy Profiles (same idea - allows me to change profiles quickly so I can give my wife some rest from the notifications/ringer after 11pm). Also downloaded a new app I'd never seen before called UltimateFavs Pro Free (a nifty carousel of apps via double clicked Home button).
Well...one of these apps is now causing an issue I have no idea how to resolve. The Home/Desktop screen is black/blank. Nothing I do will get it back up again. However, everything is still working...all my notifications are coming in...but I can't read them...phone is ringing...but I cannot answer
I'm looking for a way to boot into "SAFE MODE" so I whatever process is downloading at bootup will STOP and let me get to the Home screen. Once I do that, I'll delete these apps 1 at a time until I find the one causing it.
I've looked on this thread and cannot find the steps to boot into Safe Mode. I think it's Volume Down while turning on handset, but that gets me to FastBoot and I'm not sure what that is?
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Apr 10, 2010
With my wife, we got 2 BB Curve 8520 and we're now trying to sync both of them with our Outlook 2003 SP3 on XP SP3. Both do the same thing:
1/ First sync goes well, the BB calendar gets filled up,
2/ Everything syncs well during a few days,
3/ One day, the sync tells us it will delete 3000+ elements on Outlook, of course I click Reject and cancel the sync,
4/ I restart OK by synching one-dir from Outlook tp BB,
5/ A few days after, it returns to step 3 and is behaving bad again.
I can't get any durable solution, the only thing I got is a workaround that lasts only a few days.
Our BB version (mine/my wife's) :
- Platform : 4.2.0.118 / 4.2.0.135
- Application : 4.6.1.274 / 4.6.1.314
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Jan 29, 2010
following situation:
- About 1150 contact entries in Outlook
- About 2000 calendar entries in Outlook
- Software: DTM 5.0.1
- Mailer: Outlook 2003 connected to Exchange 2003
Blackberry Device:
- Connected to Desktop via USB
- No e-Mail function needed!
When i try to sync everything looks fine with all entries. But if i sync again directly after a sync is finished, there are about 200 calendar entries to sync. If i resync these entries, the next time they should be synced again. Seems like al loop! Everytime i try to sync these 200 entries they found by DTM again to sync. I've erased the Device Cache and the Intellisync folder on the Desktop - but the problem still appears!
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Jul 7, 2012
My BB Curve won't synch with my computer anymore. Seems like it happened when I downloaded the new version of BB Desktop software a few weeks ago
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Mar 15, 2012
My Blackberry Curve 8330 - won't sync anymore, keeps coming up with error I cannot figure out why this has happened. It used to work very well for me.
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May 24, 2012
Why doesn't my iphone sync with my computer it use to in the past.
Info:
iPhone 3G, iOS 5.1
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Jun 17, 2012
I installed the latest version of iTunes yesterday and now it won't recognize my iPhone. I'm using Windows XP. At some point during the download a window popped up that said Windows didn't recognize the iTunes logo or something like that and proceeding might cause connection issues in the future. I paid no atention to it and proceeded since I've never had this issue before. I've tried all of the troubleshooting steps (except for uninstalling/reinstalling iTunes).
Info:iPhone 4, Windows XP
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Jun 23, 2012
I used to have a complete set of ringtones on my Itunes and on my iPhone 4S. Recently I've upgraded (?) to IOS 5.1.1 and I lost my specific ringtones! they do appear in itunes but when looking at the tone folder on the device, they have an exclamation mark.
Info:
PC 64 bit, Windows 7
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