BB Torch :: Brand New 9860 Will Not Open Emails?

Just picked up a Torch 9860 from Verizon on Wednesday to replace my ailing Storm 2. I was assured by the salesperson that I'd be able to go home and transfer data from my old phone to the new one using the Desktop Manager (I had not previously used this software). Long story short, I tried to download the Desktop Manager to three different computers without success, each time getting the same error message stating that ....C++ 2008 Distributable... needed to be on my computer. So dead end there.

Then the fun really begins. I set up my email account on the Torch and it will receive emails, but I can't open any of them. Tried the Browser- it won't connect to the internet either. This is a brand new phone, right out of the box! I've installed no apps, nothing, stock out of the box!

I went to the Verizon store yesterday and they were able to transfer my contacts over from my old phone but also could not get it to open messages or connect to the web. I can use the phone and text, but that's it.

If I can't download Desktop Manager or connect to the web,