BB Storm :: Contacts Folder Disappeared On 2?

When setting ring tone adjustments through the ring icon or when editing the contacts folder too quickly, the folder disappears from the main screen and is always replaced by the yellow pages app. I have searched all folders and it cannot be located. However, the info can be accessed by telephone or e-mail settings. If I pull the battery and reboot it is restored. Bell told me that it was a hardware issue, but replacing the phone still has the same issue. I have finger mobility issues, so I tried assorted battery pull and restart apps, but either they just don't work on the 9550 or they only work once. Hopefully when OS6 is released this will be remedies, unless any one can suggest one.