My email folder/link to my business account just disappeared from my phone. 2 others email folders are still there.Is it just hidden because I hit a wrong key or do I have to redo the entire process?
View 3 RepliesI hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
Weird thing happened to my wife's Torch. Her emails stopped pushing so I re-sent the service books and now they work again.But now one of her email folders has completely disappeared but she still gets messages from that account seen in the combined Messages folder.I've tried battery pulls and deleting and re-adding the account but still no folder shows up for it, I can only see those messages through the "Messages" folder which is annoying.
View 5 Replies View RelatedI have a new Torch. The other day my phone ran out of battery and when I rebooted, my "desktop" folder with my work email was no longer on the phone. I am still recieving work emails in my "messages" folder, but the email folder is nowhere to be found. My company has reactivated my account about 5 times and I have taken out my battery at least 10 and it still does not show up.
View 6 Replies View Relatedi don't receive any email from my business ID.
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View 14 Replies View RelatedWhen I click on the folder on my home screen labeled "SMS And MMS", usually I see a listing, by date, of the text-message chat threads I maintain with various individuals (each chat thread shows up under the date on which the last sent or received text message occurred).This morning one entire chat thread listing disappeared from this main listing screen, despite the fact that all of the messages are still on the device (as demonstrated by selecting "Search" from the Blackberry menu while on the SMS/MMS main screen and then typing in the name of this particular correspondent). The tech people at Verizon couldn't figure out how to restore this particular thread to the main listing screen, so that I can use it as usual as a quick way to text with this person.
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View 6 Replies View RelatedAll my email folders have names (ie the email address). However one of them has (-1) in front of the email address (a google one). I have not seen this before. Has anyone else experienced the phenomena?
View 4 Replies View Relatedfound somewhere on the board that you should go in de message folder-options- then desktop -> but i don t have that icon!!?
View 1 Replies View RelatedThe messages in my Saved Messages folder now have the message status "Mailbox couldn't find original message, if forwarding or replying please resend the message" so that there is now a red X next to each saved message. I can still open each email to read it, but the attachments (all .jpgs) are not opening - all timeout for sending request.
View 1 Replies View RelatedTechno help needed again! Can some body please explain; why the small icons (pictures) for my email accounts keep disappearing and re-appearing whenever they choose? More importantly how do I stop them disappearing again?
View 4 Replies View RelatedLast week I noticed that all my emails before Nov 28th have disappeared? In addition all the text messages before that date appear with only the persons number and a green "draft" message icon. If I access it the original text is not there it is simply blank as if it were a draft message waiting to be sent.
I have a 9700 (v6.0.0546, Platform 6.6.0.207). My carrier is Vodafone. Mail settings have been checked and messages are set to store "forever".
Problem: My 3 email account icons disappeared on the phone First happened last week I believe on 2/14 and again this morning. The 3 accounts are a BlackBerry, Hotmail and a company account (Outlook) with Microsoft Exchange I was able to get the BlackBerry and the Hotmail account to work again by entering the passwords but not the Outlook account, the error message is: [URL] password is invalid. Please try again Last night I was able to get my Outlook email account to work again however I lost it again this morning with same error message, p.s. also lost the other 2 accounts this morning but got them going again easily.
View 3 Replies View Related1. I updated my phone yesterday and one of my email icons has disappeared. I have deleted it and reinstalled but still not there even though i can still recieve emails.
2. I am self employed and use the mobile for work. i have just set up a website and email address with uk-cheapest and get get the email to load onto my blackberry. it says invalid email or password even though these are correct.
I have just got a curve 8250 and can't set up my email. It's only giving me then one option to use a work email acc with blackberry enterprise server. No I want to create or add an email address at all? Does anyone know how to get bit to give me the 2 options?
View 5 Replies View RelatedI need to setup more than one business email. 2 regular email setups. 1 on pop and 1 on imap.1 on corporate sync.Problem: When I add email app to home screen I CANNOT seperate them and have 3 different email icons. 1 per different email address.i was able to do this with the droid razr maxx. When you placed it on home screen it would let you choose which email each icon was for.In summary. I need a homescreen email icon for EACH email address = 3 icons total?
View 2 Replies View Relatedrecently moved to IT department in my company and part of our job is to support iPhones used by top level executives only. I have been an iPhone user for a long time but don't have much experience with setting up business email etc on it, need to know where can I find information on setting up email etc on iPhone. Also, is it true that if a direct connection is setup to access emails, it is unsecure and there is no way to have a secure connection without using 'Good'. I use a Macbook but also have a Windows PC at home.
Info:
iPhone 4S, iOS 5.1
I had both my business and personal email set up on my Curve 9330, then Verizon messed up my account and that deleted both emails. When I got the account straightened out I could set up my personal gmail address but I can't set up my business address. Our business addresses go through gmail but have the corporate .com address. It isn't an enterprise server. why putting in the email and password won't work
View 1 Replies View RelatedAnyone knows if we can still do this with OS5? specifically with .545 with filescout? We used to be able to have gmail icon for our gmail box, yahoo icon for our yahoo boxes, etc. Anyone knows how we can do this in OS5.0.0.545? Or we hv do fix this via custom themes?
View 4 Replies View Relatedi was navigating with my phone the other day and i think the battery was low. Everything was running very slowely and somehow i accidentally deleted the first mail folder on the start screen. I can't remember what that folder was called but it included all the email addresses that i have plus messages as far as phone messages...it was a sort of summary folder i think. So is there a way to restore it? I didn't see that i was deleting or moving. Just saw the results of the folder not being present anymore.
The other problem that has existed since i have had this phone is that two of the email addresses never show the emails. If i go into the folder it says simply *no messages* and yet there is at the bottom of the screen what you see in the attached image....that there is a message. Plus at the top there is a little notification icon saying the number of unread messages.
Updated my Blackberry software to v5.0 on my Tour 9630 and now I'm missing my AOL email folder. Now receiving my emails in my messages folder. Does anyone have a solution to getting my AOL email folder back and getting my emails sent there as well. I've tried a couple things with no luck!
View 4 Replies View RelatedOne of my email icons are not showing up on my home screen nor on my menu screen when i press "show all" applications. I've tried taking the battery out for 30 seconds, finding service books (it won't let me send), and i've tried checking if it was hidden, but i didn't know how to check that on the 9780. I've tried looking it up and every post says "from the home screen, press menu and then show all" but there is no regular menu option nor is there a show all.
View 2 Replies View RelatedAt some point today my email icons/accounts disappeared off my phone and I didn't delete them. So after looking for them an not finding them I went in to my email set up and set them up again, but then my husband just experienced the same problem, why this is happening?
View 1 Replies View RelatedJust updated Blackberry Desktop Software to v 6.1.0.35.I was surprised to see that the software backed up then restored all the data on my Bold 9780. However, on restore, it did NOT restore my separate e-mail inbox folders - instead, it shoved all the e-mail into a single inbox.I have 7 e-mail accounts, and I need to be able to see incoming e-mail going directly to the relevant inbox rather than a single inbox. How do I restore my old multiple inbox setup?
View 1 Replies View RelatedI just bought my bold 9700 today and I can't seem to figure this problem out. I used the Setup Wizard to setup my Yahoo! email account, and at the end it said it had been successful and that an icon had been added to my Home Screen. However, I CAN'T FIND THIS ICON ANYWHERE.
I can only see my email messages in the unified Messages folder (along with BBM messages, facebook messages, ,etc., it's a mess), but I can't seem to have a folder ONLY for my Yahoo! email account. Please help me out, I've been at this for hours and have asked other friends for help but no one can figure this out.
