BB Software :: 9700 Device Software Update Stuck In Process?
Jul 30, 2011
Today, I tried to update the OS of my Bold 9700 from 5.0.0.400 to 6.0 (Bundle 2534) using BlackBerry Desktop Manager v6.1.0.35.I saved the datas on my BB, and then launched the update as asked, but after 1 hour of installation, the update got stuck on the 381st module (out of 496) !I don't know weather I should disconnect my BB and try to reinstall completely the OS or continue to wait (it have been 2hours now...). Here are some pictures (the software comes in French
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Feb 12, 2012
My blackberry bold 9700 went blank. I try to reload the os software but the process wouldn't go pass device initialization. An error message appear after saying computer not able to reconnect to device during multi-stage operation.
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Nov 15, 2011
I updated to OS 6 this afternoon and everything is completed, but it is stuck on restore progress. It has been there for 90 minutes. Is it ok to disconnect?
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Feb 11, 2012
I am on product code 0599399, updated my Ovi suite to Nokia Suite 3.3.86 and started the process to download and update my N8 running on anna to belle. It finished downloading the large update file and went through the process of backing up my contents and after that I got an error message "Something went wrong" Next screen it tells me that "Your phone is restarting" (with a couple of warning messages) but I have been on this screen for at least 45 mins now without any progress. My phone is still behaving as per norm but I'm not sure about what to do next. It doesn't seem like it had started the process of updating my phone yet but I'm being given instructions not to touch the phone or even disconnect the cable.
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Jan 28, 2012
i recently got a bold 9700 bought used from someone. it is locked on rogers. I was updating it from os5 to os5, using desktop manager. As soon as it finished loading the os, an error 602 popped up, so i wiped the device on BBSAK so i could reload the os again. now the device is stuck on an error 507 screen. i know that i just have to reload the os, but when i plug it in using a USB cable, since it is stuck on the error 507 screen it cant connect to desktop manager or BBSAK!
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Jan 18, 2012
I had my Xoom bootloader unlocked with a custom ROM. I was invited to be apart of the ICS test soak and proceded to reset my device to stock 3.0.1 and locked to bootloader. I am now stuck at Android 3.0.1 and my device will not update.
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Dec 24, 2011
Last night, my carrier pushed the Device management update to my SII. I accepted to install and since then the handset is stuck on a white background screen with "Software Update", a 0% status bar and "loading..." and thats all. This is been there since 4-5 hours now. It eventually drained the entire battery. When I charged it and powered it on, it still comes back to the "Software Update" screen.I tried to do a hard reset with both the volume button and the power button. It still comes back to the white screen.
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Jun 11, 2011
I decided to update my 9700 to os 6 today and it was going fine until it got to the 'Restore Progress - Blackberry Messeger 1/1 items" Its been stuck there for about a hour now! My device shows the PC & BB icons as if its connected to the PC but when I open My computer, it isn't showed there? I havent disconnected it and scared it may have corrupted.
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Nov 17, 2010
I'm updating my BlackBerry Curve 8520 device software version from 4.6.1.272 to 4.6.1.314. I used the BlackBerry Desktop Software and clicked the "Update my device" button in updating my BlackBerry Curve device software version. The process was started last Monday, November 15, 2010 but until now is not yet finish (Thursday, November 18, 2010). Is this normal? I cannot disconnect my device because it said that "During these steps, do not disconnect your device or interrupt this process as it could make your device unusable."
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Sep 4, 2014
i have a app stuck in the downloading process it shows "waiting" and does not show what it is and is running my battery when i use the phone how do i fix this.
Info:
iPhone 5s, iOS 7.0.1
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Dec 5, 2014
I tried to upgrade my iPhone 6 from iOS 8.1 to 8.1.1 through iTunes, but the phone stuck when upgrading. What's on the screen of the cell phone now is the Apple icon and a process bar below with about 3% finished. The iTunes works fine, showing "updating iPhone software" and the process is stuck at about 30%.Â
Info:
iPhone 6, iOS 8.1, stuck when upgrading to ios8.1.1
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Aug 16, 2010
Firstly, I'm running BDM 6.0 on a Windows 7 laptop.I decided to upgrade my 9700 to the leaked .862 OS since I have been reading so many good things about it and am having an issue. This is the first upgrade I've done on this device which was running .602.Everything was working fine until just after the reboot, at which time I get the AT&T "World Phone" splash screen. It's been sitting there for about 45 minutes now and is not proceeding past this point. BDM still says "Connecting to device (this may take up to 30 minutes)".I am relatively new to the BB world and I thought the upgrade should be a snap.
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Aug 5, 2012
My Blackberry 9780 Bold got really wet this afternoon because I was walking in the rain. Now when i start it, it will reboot to about 10% and than start to reboot again, and again. It's stuck in a cycle of reboots. I tried connecting my blackberry whit my pc but the pc couldn't find the blackberry. I had a brand new battery laying around so I put that in but it did nothing.
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Jul 6, 2012
My Curve 8520 gets stuck about 60% through the rebooting process! I have removed the batterty about 20 times and it still just reboots up to about 60% and get stuck there.There is no error messages, I have connect it to the pc, its being picked up but doesn't allow you to actually get any info on my phone.
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Mar 6, 2015
I used the factory reset option in my Sony Xperia Z3 and the process is never ending it keeps in the android logo doing the factory reset and it has been like that for like 4 hours now. it should take only 5 minutes but I dunno what is happening.I waited the process to end for 4 hours and after nothing else happened I decided to unplug the charger and wait for it to run out of battery. Then I turned it on again and nothing changed, it went back to the factory reset process with the android logo.
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Then I tried pressing the hard reset button located where the 64 GB SD Card is, and still nothing after turning it on again. Once again the cell phone restarted the factory reset process and right now another four horus passed and nothing.
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The phone is heating so I am using a laptop cooler to cool the phone and avoid the heating process that is caused by the factory reset process.I still havent tried to remove the SD card.and tried to restart the process.
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May 16, 2012
My phone is stuck in itunes restoring software for over 2 hours now. Bar hasn't moved.
Info:
iPhone 3GS, iOS 4.3.3
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Jan 16, 2010
After the minor update (21mb). I got another update (90mb) which freezes during the update process. What to do?
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Jul 20, 2010
So I started to update my BB 9700 tonight, since it hadn't been done in awhile. I followed the instructions including the "don't unplug the device if you ever want it to work again" segment.All was going well until I got to step 10 of 12 (Loading Applications) It has now been trying to load applications for over 3 hours, with no advancement in the status bar at the bottom of the screen. My Desktop manager says it is disconnected, but I'm not sure how or when that happened. My screen is white with the computer and the BB and a pair of arrows, but nothing has happened for hours.I'm afraid to disconnect incase I lose everything on my BB and render it unusable!
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Feb 7, 2012
I connected my BB to Desktop Software but there's no button that is supposed to update my OS. It's just written that i have OS: 5.0 Bundle 1149.
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Jan 4, 2010
Ive been getting the following error on reboot... and sometimes theres more than one
1. uncaught exception: application net_rim_bb_browser_push(104) is not responding process terminated
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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Mar 28, 2012
HOW TO UPDATE MY PHONE.
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Feb 4, 2013
I am getting this error message "unfortunately, the process andriod.process.media has stopped"?
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Aug 7, 2011
I've had my Xoom for 3 weeks now. It worked okay with no error messages until last week. Everytime I turn it on, it displays this message:The Process android.process.acore has stopped unexpectedly.Please retry again.Forceclose Report?I have chosen Report and filled that out, but now just hit Forceclose and it resumes and I don't seem to have any problems.
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May 18, 2012
I was updating to ICS using PCC when my computer crashed.Now when i try to turn on the phone first Sony logo appears and then something like warning sign and little phone below .
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May 6, 2012
I'm trying to update my Iphone to 5.1 and it sent me to restore. Ive restored it 6 times the message keeps coming up for sort of reason?
Info:
iPhone 4, iOS 5.1, Does not work
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May 25, 2010
I'm trying to update the IMAP password on a 9700 Bold, a process I've done numerous times in the recent past. However, on this particular device, I cannot even get to the menu for email accounts. Every attempt results in the following ianane OS message; "Your device had a problem connecting to the server." I'm then required to either try again (a never ending loop) or cancel.
I suspect this has something to do with my provider (AT&T) because I had similar symptoms on another device (same model, w/o enterprise security policies). I was able to fix it on the other device by deleting the IMAP Service Books and then doing a hard reset. It doesn't work for the problem BB.
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Feb 1, 2010
I have Nokia 5800 xpressmusic with Rogers service in Canada. The software version (firmware) on my phone is 21.2.025, and I believe the product code is 0581779. When I try to update my phone by using the Nokia Software Updater, it said that the current version on my phone is 21.2.025 and the latest version is also 21.2.025. So how can I update to V40?
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Jul 10, 2012
I had an message to say that update 7.10 was now available and decidede to update, I followed the procedure, the update then froze at the point updating your device! I cannot get past that point and the phone is now unusable!
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Nov 23, 2010
Today Morning I have connected Xperia X10i to the computer PC Companion popup opens for 2.1 update. I fallowed the instructions and took backup in the third step after downloading new software while updating a popup window appeared "unable to Update try later" the phone is still connected to the PC and Internet connection is also fine. I have disconnected from PC then it is asking for step 3(switch off phone then press and hold back button step) again did that no Luck. Now the phone is not starting at all I think it formatted all the software..My phone is almost in dead condition. Now if I connected to the PC it is detecting as a mass storage and PC companion is not at all recognizing
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