BB Device Software :: Phone Hung While Trying To Set Up Email Account
Mar 27, 2010
My blackberry hung all of 5 hours after I bought it. It's a Storm 2 9520, and it hung while I was trying to set up an email account with it.Although I could press the hang up key and get it to the home screen, the setup wizard app still runs in the background. And every time I return to the app to try again, or to try to close it, the screen goes black till I press the hang up key again.
I've switched the phone off and on again, even waited overnight, but nope, the setup wizard is still hovering there in Switch Applications, waiting to freeze my phone once I press it.Another problem: It only gives me the option to set up a new Enterprise email account. I DON'T want an Enterprise account, I want to link up my personal email account.
I have read the manual 3 times over! Nothing helps! I'll be super grateful if someone can help. Otherwise I'll be returning this disappointing piece of rubbish phone that I don't know how to use. I'm a new Blackberry user and I have to admit that I'm really disappointed unfamiliar with my BB
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Oct 29, 2011
my problem is that my phone keep on getting hung.! 9300 3g curve. i dont know after 10 to 15 min it keep on getting hung..
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Sep 10, 2012
I want to reset my hotmail email account on my device but when I click on the option it doesn't open to enter my details.
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Mar 1, 2012
did anyone else have a problem with your email account after updating your Bold device software? I just update to version 6.0 Bundle 2949 and I am not receiving any Email and the software does not allow me to access the Email setup! I tried already to restore the phone setup using the restore function of Blackberry Desktop but without succes!
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Mar 23, 2010
I have three email accounts set up on my 8330. I am no longer using one of them, so I deleted it using the email account setup application on the device, as well as going online to my Sprint BlackBerry account and deleting it there. The icon is still appearing on my device, and for some reason, is now the default account for sending emails. Since the account has, in fact, been deleted, emails don't actually go through from this account. It's a huge pain to keep remembering to change the account I send emails from. On a side note - I have also changed my settings to use a different account as my default account - it doesn't make a difference. The settings are right when I check them, but when I test them, the old (deleted) account is still the default. What am I missing?? How can I get rid of this account once and for all? I really don't want to wipe my device and start over...
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Mar 10, 2010
blackberry9700....Email worked fine until I had to reset my password for my work account, now I can receive email via the blackberry from this account but cannot send. Send fails with "contains an invalid email address". My service provider and RIM have not been able to figure this out so far. Email account is not full, can access from a pc and send/receive. so problem is specific to the bb system. I have read where others have had this issue, and that plain txt messages work (they do not for me) and also that you can delete the message body of the original in the reply and that works (kludgy at best) but I cant seem to delete the body of the message in the reply.
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Sep 6, 2014
How do I backup or copy an email account or individual emails from a former employer on my iPhone 5s. I can open the emails, but don't have access to the server - just messages on iPhone.Â
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iPhone 4S, iOS 7.1.2
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Mar 21, 2012
Lets say if I have a new email i would like to use and would like to delete the old one off my iphone but it has all of my contacts on it, how do i transfer those contacts, notes, and calendars, to the new email account?
keep in mind that if i delete the email acount with the contacts, the contacts will no longer be on my phone as well as the notes. is there a way for me to transfer the contacts from the old email account to the new one so i can remove the old email account? too much spam.
Info:
iPhone 4, iOS 5.0.1
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Aug 1, 2011
all the blackberry stuff works but I cant find the email setting, it shows me a message that says that I need a code activation from blackberry enterprise. I need the email on my phone!
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Jun 16, 2011
Why is it that whenever I upgrade the BB s//w, I loose all my settings, emails, calendar appt's, etc? This time, I can't seem to sync my phone and email account.Most of what was in my outlook has been deleted and stuff on my BB that isn't in Outlook is duplicated but not transferring over.
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Aug 28, 2010
I bought a blackberry bold 9700 a few days ago, but I'm all new to blackberry, so I don't know a lot about them. When I first tried to set up an email address, I only had one option, and still only have one option which is a Blackberry Enterprise Server one. To try and set up my email I have to go to setup from the main menu, then to Setup Wizard, and then I have to go to email setup. As well as that, my facebook application doesn't work which I downloaded from facebook over blackberry internet.
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Aug 5, 2015
I've added one account and it was seamless, but can't seem to find an option that will allow me to add my other personal accounts under the one icon....
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Jan 3, 2016
I'm afraid to delete one of the accounts because the warning that comes up states that pressing delete will remove the account and all saved files on all my devices. This would be thousands of stored emails on my laptop. I just want to remove the duplication of the account not marked default on my s6.
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Mar 30, 2010
I'm the proud owner of a Bold delivered today, (software V5.0.0.545) running on the Vodafone network in the UK.I've set up my Yahoo email on the BB and under Email Reconciliation have selected "Delete on Mailbox and Handsets." My BB is receiving the Yahoo mails but if I delete an email on the BB it still appears in my Yahoo email inbox.Is there full synchronization between BB and Yahoo mail or have I made an error in the set-up? If Yahoo cannot synchronize will using Googlemail enable me to synchronize emails?
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Aug 11, 2010
I have a Curve 8330 on the Sprint network. About a day and a half ago I stopped receiving my emails on my phone. I can't send email either. SMS, MMS, Blackberry messenger all work fine. My email account works fine if I log in through the browser. My wife has the same phone and also has a hotmail email account and hasn't had any problems.Any ideas on how to fix this?
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Sep 21, 2012
I have a second hand blackberry curve. The previous owner thought everything had been cleared but I started receiving his emails the other day. I took the phone into a phone shop and they cleared the phone again but I am still receiving his emails. When you go to email setup the only address/account showing is my email, so I can't just disassociate the phone from his account that way.
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Dec 30, 2015
The only way to transfer contacts, as far as I've read, is that i have to import my contacts into my gmail account. I don't want to use my gmail account to hold all my contacts because I used Outlook.com for emails. If i were to ever make a new contact on my phone, it then wouldn't sync with my windows live acct. Am I missing something?I should just be able to hook up my email on my phone and have it sync everything, not just email
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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Aug 23, 2015
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May 16, 2010
am really hoping someone can help me to set up my email on my blackberry phone, I've gone through the setup wizard but when I get to the email section there is only the option to create a email account with a blackberry enterprise server and I believe there should be another option. I need a system restore to try to resolve this but to no avail,
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Nov 14, 2011
I signed up for BB user ID on my Torch 9800 and the screen is stuck on "signing up". i can exit with the red phone button but the back button does nothging. I have tried turning off my BB and when I click on the APP World icon I am taken back to the stuck sign on screen.
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May 13, 2012
I am updating my iPhone 3GS to IOS 5. I downloaded the update in iTunes and according to iTunes, it appeared to have completed backing up, installing the update, restoring apps, music and videos.
But my phone is stuck with the Apple on the screen and a progress thermometer display that isn't moving at all. Also, in iTunes, the capacity display on the bottom of the Summary tab says I have mostly "other" and have 11.1 GB free. Before I started I had 1.2 GB free.
What do I do? Is it okay to disconnect it and reconnect it and restore or start over?
Info:
iPhone 3GS, iOS 4.3.2
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May 18, 2010
I switched from my Nextel 8350i to the new Bold 9650 on Sprint. So they had to switch networks for me. I already had a sprint.blackberry.net email established over at Nextel - but when
I go online at the sprint.blackberry.com site to add my emails - it won't let me add this one - if I put in the info as an established email - it asks me for the server name. I talked to tech support a good 40 minutes with no help what so ever! I even looked into it like they may have canceled my email - but when I enter it as a new one it says it's taken. So anyone know how I can add my existing blackberry email account to this new phone/network?
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May 28, 2012
Bold 9900 hung 11% through OS upgrade!
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Apr 19, 2010
Got my BB curve 8025 at the weekend and have encounted afew things i didnt understand serched the net and found this site which as been a god send! I'm trying to set up email but atm its only giving me the option for setting up work email account with a BB enterprise server - I just want to set up a normal email account using my normal hotmail account but i cant get any further along as it asks for my enterprise activation password - which i obviously dont have?
Also - a few friend have gien me their pin so i can add them on BBM, i type the pin and it says contact pending but the person/s im trying to add get no notification that i'm trying to add them - we try it the other way with me giving them my pin and get the same result WHAT AM I DOING WRONG?
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Jan 14, 2011
Phone has locked up / hung / frozen at the end of a call - cannot turn it off; does not respond to another incoming call
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Jul 4, 2012
I used the Reset data function on the phone and it hung. I have attempted to restore it in recovery mode, itunes says"preparing iphone" and the phone shows an empty status bar before it resets and i receive a 1611 error msg. 3GS model.
Info:
iPhone 3GS, iOS 5.1.1
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Apr 26, 2012
just deleted an old email account and set up a new one on device. however all the old contacts remain. how do i get rid of them. they only go if i delete email account but once i set up a new account the old contacts appear. theres too many i want to delete them.
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Dec 1, 2011
I just got a Blackberry Bold 9900 yesterday. During the process of trying to set up my outlook email on my phone I accidentally selected setup "Enterprise Email Account" instead of "set up another email account". Now when I go into the setup options and select email accounts it takes me back to the Enterprise setup automatically. I can't find a way to exit that setup and begin the "set up another email" procedure I have tried turning the phone off/on, removing the battery but still automatically takes me to the Enterprise email account setup/login.
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