BB Curve 8500 :: Emails Not Receiving At External Accounts
Apr 10, 2010
So, Ive had my blackberry for a few months now and it was working fine but then earlier today it stopped receiving emails... I have 3 emails linked two hotmail and one Gmail...I have deleted and re added the emails and still nothing the odd email comes through. I'm in the UK have a curve 8250 and my network is Virgin Mobile.
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May 29, 2010
Thursday I didn't get any emails from my external email accounts (Yahoo, Hotmail, Work) until 11:40PM Pacific then I got a whole days worth. Since then I haven't received anything.My phone works, text messaging works, the brower works, I can see the emails when I go to the websites on the PC or BB Browser. Facebook (no notifications though because they come through email) and Twitter apps work.I sent a test email from my BB from my yahoo account to my hotmail account and it did send.I have taken the battery out and restarted it. There arent any errors or anything I'm just not receiving the emails.
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Feb 20, 2010
I just upgraded my 8530 to OS 5, funny thing though, when I'm not at home on my WiFi, I don't receive my emails, the browser doesn't seem to find anything (sticks are "requesting") and the FB app doesn't work.However, when I am away from my WiFi, my Pandora App still streams music from the web, so I'm wondering if there are any settings that may have been reset regarding the internet or data?
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Aug 14, 2010
My blackberry has suddenly stopped sending & receiving emails, cannot work out why, have not changed any settings. When I took it in to the T-mobile shop they said I needed to install some updates, which I did, but it still isn't getting or sending any emails!
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May 29, 2010
My email quit working. I took out the battery, tried the host routing table. My carrier is sprint. What else could i do to get my blackberry to work
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May 8, 2010
I have been receiving absolutly no help from my local SPRINT representatives and I am about ready to throw my blackberry out the window.I received a replacement phone for my blackberry that has a missing part and I was able to sycronize all things from the old blackberry 8330 onto the new blackberry 8530.problem is that I am not getting my emails now! When I go to set up wizard, I am not given the options to set up new accounts or to delete accounts, just to sign in and when I do, the log in and passwords are not correct even though they are.
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Jul 13, 2010
Cannot setup email account from my blackberry 8520. My internet on it works fine for everything else but when i try ot make account it says the gateway recieved an invalid response from the server when attempting to fufill you request. I had set up two other email account before when i first go this phone. i dot know why its not letting me do it now?
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Nov 18, 2012
suddenly 5 of my emails address disapeared, and when i try to add new accounts it says " checking for updates" and then your connection to the mobile network is turned on but you are not in a wireless coverage.
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Aug 8, 2010
I changed my number because I moved, and now I am not receiving email or facebook updates. I can "send" emails etc but nothing comes to my phone. What do I need to do to fix this?
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Mar 11, 2010
I have a Blackberry Curve 8530 with 5.0.xx installed. I just set up my IMAP Gmail account on my BB and have noticed a big problem when receiving messages. Basically I get SOME of my mail in my email folder and SOME of it in my MESSAGES folder - just to make this clear both folders receive different messages that should be routing to my email folder. I tried turning off receiving my emails in my MESSAGES folder - but then I'll get a flag stating there is an unread message in my EMAIL folder - but NOTHING'S THERE. So I then go back in to Messages>options>Email settings and click the box to have Messages receive my emails too and VOILA - there's the hidden email!
So to sum this up - I can't get all my emails unless I have Messages set to receive my email as well because it receives some and my email folder receives some when my email folder should be receiving ALL of them.
I found some help in the Blackberry Answers but it describes going into menus that I don't have to reroute the messages to my inbox. So what do I do? Is this common? Is something corrupt? I'd like just to receive ALL my emails in my EMAIL folder.
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Feb 17, 2010
My 8520 is set to receive emails from a pop email server. This email server is a Smartermail type that I access via a web browser so that I do not have to worry about syncing emails across computers. I have numerous filters on the Smartermail to ensure clients mail goes into named inboxes. None of those filtered mails are being sent to the blackberry. I only receive the unfiltered emails. This is clearly no good at all as I am missing pver 75% of my emails. I could of course set the Smartermail to forward ALL messages to the blackberry email address but this would create two problems - duplication of mails on the blackberry and replies from the blackberry inbox would carry the blacberry sender address and not my company one. The other alternative would be to remove all filters on smarter mail but this would create a big housekeeping headache with one enormous mailbox.
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Mar 3, 2010
I am having problems today with my 8520 Curve. I keep receiving a message from donotreply@blackberry.com informing me that my emails are not being delivered to my device. It goes on to tell me to turn on the IMAP setting for all mail on my email account and validate my account. Having checked, my IMAP settings are correct so I re-validated my Bkackberry and, for all intents & purposes the email account is now valid. However, I then shortly receive another message exactly the same from donotreply@blackberry.com. I have gone round this cycle 3-4 times now but am still not receiving emails.
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Feb 26, 2010
I brought a new Blackberry Curve 8520 recently (PIN No: XXXXXXX) from China from a branded Blackberry Showroom. And OH I almsot forgot Im taking my precious time and the added pain to write this post to get a resolution instead of a diplomatic happy go lucky and irresponsible answer saying that "We are very sorry that feature is yet not available" or "We are sorry to hear that we will do that in near future", I've heard lot of Sorry's and Apologies over this issue, so please don't feel sorry about that if your not really sorry!My problems described step by step:
A) Whenever I receive an email on my Hotmail which is successfully configured on my BB, if there is a filter to sort it into a predefined FOLDER, then BB fails to retrieve that email?
B) Its logical to sort your emails into folders if your getting tons of email and your business relies on that medium of communication?
C) This is a GLOBAL issue faced by every BB user? Oh Yes I already did some research on the BB Support Forums and everywhere else.
D) Since my Blackberry model is 8520 aka. SmartPhone which is an understatement? SmartPhone I mean come on ? Its a Dumb Phone that cant detect Email Folders!
C) I don't want to pile up my other emails by using a solution which youre about to say -> Forward your email to another email address Inbox! Or asking me to upgrade my Hotmail?
D) Gmail works perfectly under this scenario, ie. I also use Gmail thanks to my conscience I can successfully receive all emails even if they are sorted or filtered into Folders!
E) Should we urge to ask Uncle Billy to modify Hotmail so that this work on everyones BB? Sure that would be fun but I think he's too busy!
So, the Answer I can predict with my super powers is -> Either NONE you wont respond at all! or this post might get deleted because of the nature of this issue being over reacted upon or you will say "Sorry we are working on that since our Programmers, Technicians and Engineers goofed up big time, but hopefully we will be able to fix it in the next BB so you should throw this one as soon as a new one arrives and make another Dumb purchase of a Dumb Phone !
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Feb 13, 2010
The Case:
The customer tried to sync his blackberry with blackberry desktop and few hours later start an amazing number of new emails into one of his POP3 mail accounts.the emails follow this problem http://www.blackberry.com/select/es/support/kb/internet/KB04254_-1.shtml so yes, the customer did install the desktop with BES option and he have BIS. carrier: Movistar - Uruguay Blackberry 8520 @ 4.6 few screens to be clear and help to explain as the previous link says i had:
- Uninstalled the Blackberry Desktop software from pc.
- Deleted all Service Books
- Whipe the phone (also third party apps)
- Deleted the BIS Account
- i did checked if it has the right configuration at admin provisioning site (was right,it had BIS)
- Made a new BIS account
- Added the two customer Email accounts
- Restored the backup of phonebook, calendar, tasks, sms, email. (NO service books restored)
but two hours later, the customer once again get the unstoppable mail, the mails came to his mail box, not just the divice, and is just with one of his accounts. did i do something wrong? what more can i do? any suggestions?
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May 3, 2010
I have an annoyance I wish to get fixed. When I am sending an email through the browser, not the blackberry's integrated email function, after the message is sent, the recipient recieves 10-20 messages. I sent an email to my work boss and he recieved 110 copies of the exact same email. YES, I only hit send once. This occurs with outlook express online, using two different email accounts from two different websites.
I tested this out again just now, and sure enough, I got 12 copies of my test email to my personal account. My phone was telling me I have all 5 connectivity bars when I sent the message.If I were to guess, this would be a connectivity issue or maybe something involving my wireless carrier, but I figured here would be a good place to start
Blackberry Curve 8520
v5.0.0.508 / Platform 4.2.0.230
Battery pull did not fix
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Aug 5, 2010
I'm new to blackberry. I purchased a Blackberry Curve 8520 yesterday and I am having some trouble with it.
Problem 1:
New messages wont show up, I have to go into general messages and select "View Folder" > "SMS Inbox"
I have it set to combined simply because I just want all my messages in the main message folder but whenever a new message comes in I have to go into the SMS inbox folder.
Problem 2:
I'm having the same trouble with my email, I keep getting the notification come up for a new email but it is no-where to be found.
Problem 3:
I've set my blackberry to the Vibrate profile, the only time it seems to vibrate is when I get a new facebook notification and thats it.
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Aug 10, 2010
For some reason I am only receiving a portion of my emails on my 8330 blackberry curve. I have had my carrier's support desk (Verizon) walk me through procedures to make sure I am capable of receiving these messages (which I am receiving on my computer, but not all show up on the blackberry).........and now I am hearing from Verizon that I need to contact Blackberry support. Is there a # to call? I don't know where to start. I can see on the Blackberry email setup icon that I have my verizon email address listed there with the correct password (and again, I am receiving some messages, just not all). Am I missing something here?
p.s. Also, I can't tell a difference between the emails that show up and those that do not...it's not like it's all the 'gmail and yahoo' messages that I don't receive, for instance...seems to be random.
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May 29, 2010
My email quit working. I took out the battery, tried the host routing table. My carrier is sprint. What else could i do to get my blackberry to work
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Apr 27, 2011
My old BB 9300 became faulty so i returned & recieved new BB 9300 yesterday. I set up my email (hotmail) and recieved notification that it was regiesterd but no emails have arrived but my inbox has 23. I can send email from BB
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Oct 16, 2012
After initial setup, I'm able to receive SOME, but not all, e-mails on my BB Curve 8530. The others not received on my BB DO appear in Outlook 2007. I can't seem to identify any difference between those e-mails I receive on the BB and those I don't. On the recommendation of my web hosting company, I'm using their IMAP server. POP3 remains an option too. I have completed the registration and reconciliation processes. I've consulted with my web hosting company, and with both Verizon Wireless and RIM;
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Apr 2, 2011
After setting up my phone I was recieving e-mails fine however I am no longer recieving any e-mails. It appears that this could be a common problem, being as it is in the troubleshooting in the manual however... I cannot seem to solve it.
I have tried sending service books. Nothing appears to happen as a result of this. I have tried deleting the account from the phone and then adding it again but that doesnt appear to have worked. I didn't recieve an activation message when i re-added it and I don't know if that is important!
I think it may have happened around about when I was solving another problem and I installed the desktop software and backed up and restored all data. I am wondering if some settings got changed somehow as it is since then that I have not recieved any messages.
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Sep 3, 2012
I am receiving old emails from 3 contacts, over and over onto my BB Bold.I have tried everything to stop them, but they just keep on coming in.An example is an email received two days ago, from a friend, just keeps on coming in, even after deleting the contact and changing my gmail password. All the emails are gmail-based.
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Jun 6, 2010
A couple of weeks ago my employer gave me a password to activate my Outlook account for my Curve 8530. I was able to send and receive emails for about 3 days, then I suddenly stopped receving emails.I can send email from my outlook address, my Sent Items appear and my Outlook calendar items appear on the blackberry calendar.I'm just not receiving emails through the Inbox.I've contacted my carrier and my IT department at work, but no one can figure out why I'm not getting emails on the Curve.The usual fixes aren't working.
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Mar 27, 2010
I am having trouble receiving and keeping emails. BT yahoo is my main web mail address, although I now open everything in windows mail, but my blackberry is not receiving anything at the moment. This has been an on going problem and I don't know where the fault lies, sometimes I receive emails, but then they disappear once opened, or I don't receive them at all!
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Apr 30, 2010
I recently replaced my 8900, and I'm not exactly sure what I did wrong. Before I moved all my email accounts over to the new phone, I apparently set up my Gmail account on the phone wrong. At any rate, I keep getting my Gmail messages via SMS message. It's driving me crazy! It shows the sender as "700."
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Sep 3, 2012
My blackberry suddenly stopped receiving e-mails and when I go to the Options menu I do not see an email settings prompt so cannot fix it.
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Aug 3, 2011
The track-pad on my BlackBerry Curve 3G 9330 stopped working so Sprint replaced my BlackBerry earlier today and I haven't received an email yet on my new BlackBerry. Email setup brings me to the screen where I, "Move Email Accounts", and after I click it, it says that the device change was successful and prompts me to enter my password. After doing so, it takes me to a screen to synchronize my contacts and when I click that, it says, "Activation failed. An error was encountered when sending the activation transmission." I REALLY don't feel like running down to Sprint again and asking them to configure the email for me. I need my emails.
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Nov 23, 2011
I was having no trouble receiving messages and e-mail updates from my PC, but yesterday they stopped for no reasonable there be something wrong with my curve as I never had any problems before.
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Nov 9, 2012
I am receiving mails, the red action comes on the mailbox, but when I open my mailbox I don't see my mails. I just changed my battery today. Is this because I changed my battery.
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Jul 13, 2012
I was recently given a curve 8310 and it is driving me crazy! How do I stop my emails from downloading onto my Blackberry - under options there is NO filed to untick!
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May 17, 2011
For the past 2 days, I have been unable to receive any of my Outlook emails to my phone. I have 5 different email addresses that go to my phone and the only ones that are giving me problems are my 2 Outlook emails. I am able to send messages from them, but am not able to receive any. I am getting all of my messages in Outlook, so I think there is some kind of incoming server issue with Outlook and Blackberry.Here are the things that I have tried (with no success):1, I have tried to send my Service Books several times2. Tried deleting and recreating the email addresses on the phone.3. Tried several battery pulls for a rebootDDED INFO:Your carrier: T-MobileModel info and OS version (Go to Settings, then Options, then about): Blackberry 8900, v5.0.0.900
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