BB Bold :: Cannot Delete Past User's Email Account

May 2, 2012

I've recently purchased a used 9900 and have gotten stumped on the following problem. The previous owner's emails are still coming into the general messages inbox.

Since I've gotten the device, I've done a full security wipe (multiple times), upgraded the OS to 7.1.0.402 (1333) and have gone through the service books without any success.

I've contacted the seller, who has in turn contacted Rogers Wireless to remove BIS service from his account (he switched to iphone) however, the messages from 2 of his internet based email accounts (Gmail & Yahoo) continue to be pushed to the 9900.

I've wiped the device (on-baord and via pc), I've re-entered by BBID, I've even attempted to access Rogers BIS activation page however, when I request the password to be resent, it send a blank field in the email.

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