BB Bold :: Cannot Delete Past User's Email Account
May 2, 2012
I've recently purchased a used 9900 and have gotten stumped on the following problem. The previous owner's emails are still coming into the general messages inbox.
Since I've gotten the device, I've done a full security wipe (multiple times), upgraded the OS to 7.1.0.402 (1333) and have gone through the service books without any success.
I've contacted the seller, who has in turn contacted Rogers Wireless to remove BIS service from his account (he switched to iphone) however, the messages from 2 of his internet based email accounts (Gmail & Yahoo) continue to be pushed to the 9900.
I've wiped the device (on-baord and via pc), I've re-entered by BBID, I've even attempted to access Rogers BIS activation page however, when I request the password to be resent, it send a blank field in the email.
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Nov 5, 2010
I have recently had to change my e-mail account passwords. Now in order to change them on my blackberry I am asked to do the following when I go to the set up:
File Path : Setup - Email Accounts
Existing Users If you want to access your email settings or you changed your device, log in
User Name:
Password:
I have 3 e-mail accounts going to this phone and each has a new password. I do not know what my user name is, I set it up 2 years ago...how do I retreive my username? when I click on "forgot password" it says the password has been sent to my phone, but I never receive it.
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Aug 31, 2014
I buyed a used and officiel iphone and I am a new user IMEI: ***** and I want to Delete iCloud account of the old user
Info:
iPhone 4, iOS 7.1.2
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Aug 30, 2012
How do I delete an email account that does not exist in my email accoutn set up. I deleted all my email accounts from setup but on my homepage the email accoutn still shows up and I cant delete it.
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Jul 1, 2010
I am new to BB i added a email account no problem, but i want to delete it! and use a different one,as all spam and unwanted mail is coming through, any help would be much appreciatted.
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Jul 16, 2012
I have an unlocked Bold 9700 running OS 5 that I used briefly with an international SIM card service from the UK, and then abroad with a totally different provider (on a corporate enterprise plan). I recently re-established residence in the US and am allowing my son to use the BB for now. We have a new SIM from AT&T that has never had a BB account provisioned on it. I did a full security wipe on the phone. The phone is still receiving mail from a yahoo.com account. When I go to Setup -> Personal Email Setup and then click "back" (so as not to set up a new account) I get a message "An email address does not currently exist for your Blackberry device" -- and yet I am still receiving messages on the yahoo.com account and can reply, check out folders, etc. When I check the Service Books, there is no listing for any service book associated with the email account; indeed, no CMIME listing at all.How can I remove email access to the yahoo.com account from this phone? How in the world is it still receiving emails?
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Feb 15, 2011
My Yahoo e-mail account won't delete. I wanted to remove my Yahoo account on my 9780 and went into setup to delete it. It no longer shows as a listed account in the setup menu but it still appears as an icon on the homepage. It's still active retrieving messages. I tried rebooting by removing the battery to no avail.
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Sep 17, 2012
My ISP has moved my email account to an imap server. The email now has a different username and password, although still the same email address. the emails are now not coming through to my blackberry curve 9300. I've tried to change the user name (in settings, email, login info) but it won't let me edit the field. Should i delete the whole account and start again? They are coming through on my 02email address but that's not very useful to me.
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Dec 23, 2011
my blackberry keeps telling me that my e-mail user account is in invalllid mode.
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Apr 26, 2012
just deleted an old email account and set up a new one on device. however all the old contacts remain. how do i get rid of them. they only go if i delete email account but once i set up a new account the old contacts appear. theres too many i want to delete them.
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Apr 16, 2012
When I was using a Blackberry with Email, I was able to deleted email on the phone display, but leave it so I can download messages to computer. Now when I delete from phone they are gone!
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Jan 25, 2012
Upgraded to Bold 9900 a few months ago, last week, Bold kept restarting and so got new bold. Using BES 4.1 and activated phone, but appears that only 5 days worth of emails in Inbox and no emails in Sub-folders. Spoke to Blackberry and they said that this was by design!!! Deleted user from BES and re-created, but still same problem. Is there anything I can do, can't believe that this is by design. It appears that even though you delete user from BES Server, details are still in back end database and so when user is recreated from address list, it links back to the database and repopulates with the limited emails. Is there a way that I can delete the user completely and then recreate from scratch and populate all emails from exchange inbox and sub-folders?
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Dec 1, 2011
I have a friend that is trying to e-mail me using their G-mail account and it doesn't show up on my phone but shows up on my computer.
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Sep 14, 2011
how I would find the user name on the email settings. I don't remember ever setting this up.
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Aug 3, 2012
I want to delete my Gmail account from BIS. So I went into the email preferences and deleted the account. I then noticed that the mail folder icon for my Gmail account was still showing up, so I went in and deleted the Gmail service books. That seems to have removed the account. I now went back to using the Gmail app (the one provided by Google), but what I'm noticing is that it no longer shows the yellow star on the Gmail logo when I have new mail. It works fine on my wife's BB (she has the same model as me). The app does retrieve the new message, but it seems as if it is not recognizing it as a new message. Did I properly remove the Gmail account from BIS?
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Dec 27, 2011
I have two email accounts associated with my Blackberry Bold. Both worked fine. I then stopped receiving emails to one. When I try to check that settings are right, i cannot because when I enter username and password I get a message: " The user name is invalid. A user name must be at least 4 characters". My user names is about 20 characters long.
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Dec 2, 2012
I am not able to setup my email. Because I forget user id. When I write the user id that I remember its keep tell me user id blank please enter user id. How to reset user id?
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Jan 15, 2012
Only after the action did i remember that i had my bank details on their in the blackberry app store. i went round to delete the info and it wasnt simple. after reading the forums and seeing how to erase the info i am concerned about the message underneath the erase option which states you will not be able to email etc. from this device again.Does this mean until she creates a new blackberry ID for herself ?
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Mar 7, 2010
I had a pop email account first but then tried Nokia email which I prefer now. How can I get rid of the POP email account? There seems to be nothign where I would be able to delete it.
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Apr 27, 2010
Had problems setting up two email accounts on my E72. Now set up ok, however I have been left with one of the failed accounts that I cannot remove. This account is in emails and is listed under settings but when I try to remove it it sitill remains. I can not open this account in settings either.
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Nov 22, 2015
I tried to check my work email from my Galaxy S 5, but changed my mind. Now I don't know how to delete and my phone keeps showing "account action required with my work email address on google. There is a little triangle at the bottom of the g,
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Apr 9, 2012
How to delete email off iphone but keep on email account.
Info:
iPhone 4S, iOS 5.1
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Jan 17, 2010
My friend gave me this phone after mine broke. Its the blackberry curve sunset. how to delete his email accounts and stuff.
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Aug 24, 2014
I have a godaddy email account from a previous employer. I know how to delete an email account, however when I try to do this with this particular email account I do not have a delete button. How else can I delete an account?
Info:
iPhone 5s, iOS 7.1.1
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May 12, 2010
I want to sell my 5230 as i have found i really dislike touchscreen phones. I have managed to delete everything from it and have restored factory settings but my email is still showing in a bar across the home screen. I have tried for hours to cancel it but just cant figure out how. I clearly also need help using this forum as i just posted this in completely the wrong section then couldnt work out how to move it. Sorry if you have read it twice.
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Apr 27, 2010
Had problems setting up two email accounts on my E72. Now set up ok, however I have been left with one of the failed accounts that I cannot remove. This account is in emails and is listed under settings but when I try to remove it it sitill remains. I can not open this account in settings either.
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May 12, 2010
I got a message that I needed to revalidate my windows live hotmail account. I treid to do this several times but I kept getting the message to revalidate. I was told by verizon to try and delete the email account and then re-add it. I deleted it but now can't add it because it says that my information is wrong or my account doesn't exist. What is going on?
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Sep 13, 2011
I've bought a Blackberry Curve 9300 a few weeks ago and I've added 3 e-mail accounts to it the same day to see how it works, it worked fine on the first day but on the next one it stopped working. Only then I created a BIS account - which TIM is my carrier -. Now the problem is: I can't delete these 3 accounts I've added earlier. I've tried to add them again trying to make it work properly, but I am unable to re-add them. On my BIS carrier website, It says that I've reached the maximum e-mail accounts.
How can I delete these e-mail accounts? I've tried the methods found on the web, like the one to "reconciliate"(?) the e-mail account option through wifi (on the phone). PS: My Blackberry is running a 6.0 bundle 2391 OS.
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Jul 4, 2012
I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu. Have removed battery twice to refresh but still appears. It is interfering with another account.
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Nov 28, 2011
I am trying to delete an email account on 9800, but my device keeps asking me for the username and password when I go to the email account management page.
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Jun 8, 2012
I have just got a new bold and want to give my Torch to my daughter. How do i delete my email accounts off the phone ? when I try get into email account settings all i get is "Your device had a problem connecting to the server."
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