BB Bold 9700 :: Can't Open Anything In Media Folder
Jul 28, 2010
my friend is experiencing severe errors on her bb 9700.
1. She cannot open any Pictures in her Media Folder. She can see the thumb nails but when she tries to open it to view nothing happens. Also when she clicks on the Menu button nothing happens either.
2. She can also play music on her phone but when she clicks the menu button nothing happens as well. therefore she is unable to send or receive music.
3. Also when she tries to change her BBM Picture she is unable to
4. When She puts on her bb the following error notification is seen: Uncaught exception: java.lang.IllegalArgumentException
Her OS was downgraded to the OS that came with the phone 5.0.0.330 by her Carrier due to some bluetooth issues she was experiencing: that is she was unable to pair. Since the downgrade the issue never arose. We tried to Update her OS yesterday to the latest official release 5.0.0.743 to see if this would help but after we launched apploader it said that they were unable to automatically back up her information and the update was aborted. If there is another way to manually backup the phone can you please let us know?
also if anyone knows any solution to these problems, please respond. Any input would be truly appreciated.
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Jun 24, 2011
I am unable to open pictures on my BB Bold. I can take pictures and do whatever with them right after taking them but when I go into the Media folder and try to open a picture or hit the "menu" button, it doesn't do anything. I've tried rebooting and pulling the battery but it won't open the pictures.
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May 3, 2010
Any picture I take save of have already had on my phone won't allow me to view it in the media folder. Even the sample pics won't give me any options. If I push down on the trackpad or hit the blackberry (menu) button it just sits there. Music, vids, ringtones, everything else works fine. Tried reformatting the card and repairing it and nuthing happened. I'm going to download the current OS for at&t and see if that works. I'm on a bold 9700 on at&t running 5.0.0.405. The only thing that I think has happened between the last time I was able to view a picture was I told it to do a wirelees update and the firmware update completed successfully. Anybody have any other ideas?
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Jan 8, 2010
I can't find my BB messenger icon anymore. It's not in the IM folder or my home screen folder and I don't have any icons "hidden". It is downloaded.
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Mar 28, 2010
I have tried deleting and reinstalling my address, but.same result.
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Jun 29, 2010
I am new here having jsut come from a BB Curve 8900 I love the speed of the new 9700 its a million times better. Anyway, I have a 2gb card installed but under the settings and memory section it says no card found. is there a way of getting it to reconise the card as my phone says its only got 90MB of internal memorey left which wont do me as I use it as a mp3 player as well.
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May 8, 2010
this problem has been driving me crazy for the past couple of days. For some reason every new picture I take doesn't get displayed in the main Media/All Pictures folder. I checked where they are supposed to be stored and everything is right: Media Card/Blackberry/pictures, but still nothing gets displayed! I know its not a problem with the camera, because I can see these new pix if I press menu biutton on Media/explore/media card/blackberry/pictures - but thats so annoying to look at pix this way!!! This phone is like a month old, and I really dont wanna go through the hassle of replacing it. So does any1 know what I should do to fix this problem?
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Jul 13, 2010
I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.
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Jan 3, 2010
I am running .423 on my 9700 and cannot find the right option to combine my SMS/MMS messages in the Message Folder. With 405 I was able to go Menu>Options and see a dialog box to combine folders, but I can't find it under .423
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Jul 10, 2010
I'm, new to blackberry, and on the first day I plugged my Curve 8520 to the computer and the Desktop Manager "recommended" to upgrade to the latest OS (v5.0.0.592 - Bundle1096 Platform 5.2.0.64). Since that I only have one glitch, the media folder is called net_rim_bb_file_explorer.Media I assume that's the internal name, not the display name, anyone knows how to rename it?? I don't want to mess with the OS by downgrading or things like that, I'm quite happy with how the phone works as it is...
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Feb 5, 2010
I recently installed OS 5.0.0.442 which was posted on the very first thread of the forum. I haven't had any issues with it until recently.
When I try a soft reset, I get the red indicator light as usual, but instead of resetting, I get a message on my screen that says something along the lines of "Media card installed. All media will be copied onto the device." After this dialog box goes away, the device does NOT reset. Any ideas on why the soft reset no longer works?
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Sep 24, 2012
I can't open my media file..It's empty but I can see my files only when I connect it to PC. And when I try to open the media card from the file folder gives me this message UNABLE TO DISPLAY FILE/MEDIA CARD.
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Jun 1, 2010
i keep getting this message when i connect to DM."unable to open protected media session. exit the media player and try again." anyone have a fix for this? or what it means
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Jul 6, 2010
I've just got a new white Bold 9700, and put a 16gb memory card in it from my Curve 8310. I dunno if that's what's caused it, but now I can't see my message folders on the Bold - be that the BBM, text, or my three email accounts. I'm still getting email notifications. What I've done to cause them to hide, and how I can get them back?
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Aug 10, 2010
I just got a Bold 9700. With an OS v5.0.I have a corporate email set up through "Enterprise Activation" and I have set up my personal emails through the Email Wizard.The problem is: all the emails go to the Main Inbox. So in the Main Inbox, I have a mix of corporate emails and personal emails.The wizard also created different inbox for my personal emails, so I can access them individualy. But there is no way for me to get the personal emails out of the Main Inbox. Or creating a new Inbox for the Corporate emails.
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Aug 12, 2010
How do I move a pic into my hidden folder?
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Jan 18, 2010
how can i set emails to only go to my gmail folder, instead of to both Messages and Gmail, im only getting the notifications for the "Messages" folder, but it's cluttered. I read something about Message List Options, but i cant find it anywhere. any ideas?
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Aug 26, 2010
Is there anyway to move some photos to a seperate created folder and out of the pictures file?
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May 6, 2010
All my email folders have names (ie the email address). However one of them has (-1) in front of the email address (a google one). I have not seen this before. Has anyone else experienced the phenomena?
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Jan 29, 2010
Just got a Bold 9700 and my previous Bold used to have the option to have all Mail Accounts and SMS in a Single Folder on the BB desktop.Can someone tell me how to do this, the option has gone from within the menu to set all Mail Accounts to combined.I'm sorry if this is a known issue, I did see a post about SMS and MMS but there was no mention of E-Mail.
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Jan 4, 2010
How do I delete an old Inbox folder from an email account I have deleted from my phone?
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Jul 21, 2010
I just bought new blackberry bold 9700 , and i did restore from my old blackberry bold at&t carrier.the new bold 9700 carrier is [ZAIN KUWAIT] anyhow i tired to find the folder setting icons and i can't find i did my own setting folder , how can i bring the setting folder back i mean the exactly folder not custom?
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Apr 19, 2010
I updated my 9700 with Desktop Manager. I added the Japanese input method during the update, however, there are now 2 files (net_rim_font_japanese, net_rim_font_japanese_droid) stuck in my Downloads folder. Japanese input method does not work as well. I tried loading the desktop manager again, but I am not able to remove/delete them. Does anyone have any idea on how to remove the input, or make it work without wiping the unit?
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Mar 19, 2010
Anyone knows if we can still do this with OS5? specifically with .545 with filescout? We used to be able to have gmail icon for our gmail box, yahoo icon for our yahoo boxes, etc. Anyone knows how we can do this in OS5.0.0.545? Or we hv do fix this via custom themes?
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Apr 15, 2010
On my Clients brand new Blackberry Bold 9700 I can not find the task/memo folders. This bb is on BES and everything else is synced. I have talked to AT&T and they have not idea were it could be. I have also wiped the device clean and restarted the BES setup and that did nothing. Does anyone have any ideas.?
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Jan 23, 2010
Basically when i go to my GMAIL folder when i receive emails, it shows no message. But it does appear in Message folder (both folders show the new mail counts). In the GMAIL folder if i change filter to label "Inbox" the new mail is there. The default label for GMAIL folder is "ALL MAIL" though. I don't have any filter setup so I'm not sure why the mail would only show up in Inbox but not in All Mail.
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Jun 17, 2010
how do i stop pictures that i've put into folders from coming up when i click 'all pictures?' My boyfriend has a blackberry and the only pictures that come up when he clicks 'all pictures' are the ones he hasn't got in any folder. Is there a way that i can do the same thing? It's a little irritating, to be honest.
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Jul 15, 2010
I use SMS for work and need to keep saved sent and received messages. I am getting SIM memory full message.How do I move the SMS saved folder to the SD card?
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Apr 3, 2010
Hi there, new blackberry user. I have taken a few pictures with my Bold 9700 and the have shown up in media/pictures/all pictures. Not sure what happened, but now when I take pictures, I can only view them if I explore and go to the pictures folder. How can I go back to viewing all pictures? Any help for a rookie?
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Apr 10, 2010
I just bought a 9700 a few hours ago did the back up, blahh blahh. So then lastly I went to switch my media card and the 2gb that the bold came with isn't coming out. Its like stuck on something. I spent almost 30 minutes trying to get it out!
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Jan 16, 2010
Whats the best Media Card for the 9700? Does the 9700 support the 8 -16 GB SDHC cards?
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