BB Bold 9650 :: Cannot Play Music While Alert Is Active
Jul 25, 2010
I bought a Verizon Bold 9650 in June when they first came out. About 3 weeks after I received my blackberry, I started having some alarm issues. The issues are:
1) The alarm goes off, but no sound nor vibration is produced (it only shows the Snooze/Dismiss Dialogue)
2) Occasionally, it will start sounding off and vibrating 5 minutes after the alarm is scheduled to go off.
3) The same symptoms from #2 apply when i press "snooze".....
I have the latest software and have repeatedly reformatted the memory cards and wiped the device. Another issue I have been having is that when I try to play music it will sometimes say "Cannot play music while alert is active". I can get around this by opening and closing the camera, but I was hoping there is a more permanent fix.
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Jul 17, 2010
I'm having an issue with custom alerts that are set with some people and the active profile setting. here's what's going on...i have custom ringers on a few family members and since some of the ringers are low in volume, i set the volume individually. today i had to go to a memorial service and i decided to make sure my phone was on silent so i don't have my phone going on in the middle of the service. i set my profile to silent, called myself using my dad's phone and what do i hear, his ringer! i did a battery pull...same thing. i tried to call myself using my dad's phone again, but this time using *67 and no ringtone, just showed that i had a call coming through. with no time on my hands before heading out the door, i just turned off my phone.
Now i found an alternative, but not quite a solution...i can have custom ringtones for people, but not change the volume and whatever profile is set will happen. is there a better way? did i receive a faulty device, although i think it's more a software issue.
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Jul 9, 2010
I cant play saved videos that I downloaded from the internet. The only thing that works is to turn the phone off and then pull the battery for a few seconds. I'd rather not have to do this all the time.
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Jun 26, 2010
This is only the second time this has happened since I got the phone a few weeks back.I have all of my messages set to different specific ringtones. My SMS to one, my MMS to one, my email to one etc. So tonight I rcvd an email and instead of playing the tone it always plays that it is set for (one of the generic preloaded notifier tones)... it played my SMS tone (which is an actual song tone) to alert me to my email.
And NO I didnt recieve a new SMS at the same time. That folder is empty and the only red star alert was on my email envelope. Like I said this is very, very few and far between but why would this happen??I went over every one of my sound/alert settings and they are all the way they should be set for my liking.
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Jun 22, 2010
I just got a bold 9650 and for the life of me can't figure out how to set up a tone to notify me when I have a new email. I used to have a Pearl which was much easier to navigate but my husband spilled beer on it and effectively destroyed the thing. I LOATHE having to reset all of my preferences, etc, and for some reason or other I can't seem to locate how to set a tone alert for new emails.
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Jul 19, 2012
How to get an active blackbery subscribe to update to os 6
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May 22, 2010
I have exchanged phones twice...been on tech support....and not am reaching out! HELP!!! I had a curve 8330, then 8350, then tour 9630 and all worked fine with all alerts incuding a VOICE MAIL ALERT...BUT THE Bold 9650 No such luck! what the heck...no more voice mail alerts? I have to look for that stupid smaller than small icon.
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Jun 3, 2010
Have had the 9650 for a week, so far so good. Does anyone know if there is a way to get an audible alert and a notice to my messages that a voicemail is waiting ? I believe my curve used to do this. Not looking for the app you can buy re: missed calls.....just if there is a voicemail waiting.
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Jun 27, 2010
I am on my 4th 9650 ( Sprint ) Bold phone in 2 weeks .. for some reason or another the ringer tones are lower then the Curve I had prior to this. All 4 phones have had low volume in all the ringer modes and alert modes including BB messenger. I have tried everything possible to raise the volume with no luck. Sprint tells me this is as good as it gets and even the Sprint store demo phone was the same. I have the main ringer on loud and all the volumes modes for each ringer are on number 10. I had a Black Berry Curve Nextel push to talk before this and the ringer tones were a lot louder. This is driving me nuts as I have missed calls. I have tried at least 10 different tones and they all are not what I would call loud. Can some one help me out here?
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Jun 24, 2010
I tried to make a call while wi-fi was on and connected, it wouldn't go through. likewise, when someone tried to call me when wi-fi was on, they went straight to voicemail. i tested it when i got home and same thing...wi-fi on, no voice. wi-fi off, voice calls work just fine.the only think i can think of is that i have skype installed but not logged in yet, so maybe it's trying to make calls that way? i'm going to be kinda bummed if i have to turn off wi-fi to use the phone.
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Sep 15, 2010
I already get a vm symbol showing me I have vm but i get a text message too? How can i go in and disable? I have tried going into profiles but nothing seems to work.
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Aug 9, 2011
I can't seem to change my text alert the tick is next to my new alert when i try to change it but the old alert still sounds when i recieve a text, any ideas?
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Dec 28, 2011
i woke up this morning and tried to watch a Internet video. my phone froze, i turned it off then back on and now no videos on Internet or my phone will play and music won't either, it just displays an error occured while trying to play media or something like that.
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Feb 13, 2012
yesterday out of the blue the display on my active stopped working. i connected it to the pc and did a reset/reinstalled the firmware but still no display.i can play music using the original headphones and the headset controls and the home/menu/back buttons light up when i press the unlock key but that's about it.oh yes and i think i managed to unlock the screen even though it was totally back as i could could play/pause music and skip tracks using the screen controls (pressing where i guessed the music controls were).
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Nov 21, 2012
I seem to have this problem of not being able to stream videos on my Bold 9650. I always get this message on my screen, "error occurred attempting to play media"
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Mar 31, 2010
Today I played with speed dialing and accidently set my own number as the mailbox number(assigned speed dialing No. 1) and I can't seem to find any way to correct this(to chnage the assigned number). Can anybody suggest to me how to change the assigned speed dialing number For specifically No 1?And I also noticed something strange that everytime I call anybody on my list after dialling window message it is always followed with Active divert alert message window.I never noticed this before.how do I get rid of this annoying divert alert message eevrytime I call anybody else when there's no diverting that took place.Salvation entails eternal power which will make every tyrant weep.
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Mar 31, 2010
Today I played with speed dialing and accidentally set my own number as the mailbox number(assigned speed dialing No. 1) and I can't seem to find any way to correct this(to chnage the assigned number). Can anybody suggest to me how to change the assigned speed dialing number For specifically No 1?And I also noticed something strange that everytime I call anybody on my list after dialling window message it is always followed with Active divert alert message window.I never noticed this before...how do I get rid of this annoying divert alert message eevrytime I call anybody else when there's no diverting that took place.
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Jun 3, 2010
Wondering if any of u have gotten ur verizon 9650? If so have u noticed ur trackpad left side being higher than right? I ask becuz as we all may know the sprint 9650 has that. Doesn't bother me...nor do I think its defect.
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May 19, 2010
I have a N73, I have a mail account on Google. I created a mailbox in my phone, configured it with all settings. I enabled Automatic email retrieval and the interval time was 2 hrs. All worked fine. I got the notification in first run. I noticed that my packet data connection was active for whole day, in result phone battery was consumed too early.
I just want to know these two things:
1. Why the packet data connection is active all time? Cant it active only on the retrieval hours. Not in the idle position?
2. Why the email alert notifications has just stopped showing NEW EMAIL
I am just missing my important mails due to this problem of notification.
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Jun 12, 2010
I used to have a Bold 9700. When I listened to music with headphones, incoming message alerts would sound over the music through the headphones. With the 9650, the song pauses, and then the message alert sound comes out of the speaker instead of the headphones, then the music resumes. Is there a setting I am missing here?
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Aug 22, 2010
Like I wrote when i open music player, and choose shuffle play it keeps to play random music.
But when i play music in mini music player (xpress buttons) shuffle works.
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Jul 22, 2010
*moderator edit*
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May 17, 2010
Im super siked the the 9650 has arrived and im ready to get rid of the 8330, but with every smartphone of mine i've always had a black silicone smooth skin and a screen protector so if i buy a tour 9630 skin and screen protector will they fit on the bold 9650 right?
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May 15, 2011
I recently ugraded from a bb curve 8520 to a bb bold 9900 I put my sd card in my new phone with everything saved on it now the music won't play at all & dnt kno y? It just comes up error I'm pretty gutted cause I've loads of musicvv?
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Apr 8, 2012
I have synced my blackberry bold bluetooth with my honda and I can seamlessly accept/receive calls. I am yet to figure out on how to play music using my phone. When I play music on my phone, the sound comes from phone speakers and not from car stereo. I guess since its bluetooth connected, it should automatically play music through car stereo when I play it on my blackberry.
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Jan 9, 2012
I have a BMW with a USB connection in the middle armrest. I used to connect my Torch 9800 and then it used to prompt for [mass storage / media sync / charge only]. After choosing "media sync" it worked perfectly fine: I could leave the BB inside the armrest and control everything on my car stereo.
One week ago I started using the Bold 9900 and it doesn't work like that anymore. I am still being prompted to choose one of those 3 options and then enter my password. But after I do so, the "media sync" option doesn't give any result. The car stereo says that there is "no USB device connected" whereas in fact it is.Only option remaining is to choose "mass storage". But that gives me a crappy interface on the car stereo's display. I have to dig deep into the BB or media card's folder structure. With the 9800 and "media sync" I could always just search by artist, title or playlist (like I configured in iTunes).why this is not working on the new BB 9900 and it is on the 1-year old 9800?BTW I tried both saving my music on the memory card and on the device itself.
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Aug 18, 2010
My phone is 3 days old and did not have issues until last night. The browser allows me to initally connect ot a webpage, but will not allow me to click on any links. The cursor switches appropriately when just navigating vs. hovering over a link, but the track pad will not regist any "clicks".Has anyone encountered this or know of the fix?
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Mar 28, 2012
Cannot play media while MMS is active
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Jul 2, 2010
no matter what settings I use on the 9650 "Memory" settings. I cann't get any computer (Windows 7 or XP Pro) to recognize the device as "mass storage device" so I can access the memory card. There is plenty of items on the card, and I can access them fro mthe decive, but the computer won't "find" it. This is with DM 5.0 and 4.7, on windows XP Pro and Windows 7.
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Jun 16, 2012
My bold 9900 doesnt play music through the headphones anymore, it just blasts it out. i have tried rebooting it and tried several pairs of headphones. when i plug them in, the icon flashes between the headset icon and the normal icon. i have also tried putting them in slowly and holding them in, but none of these work.
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Feb 5, 2010
This was on the interwebs today:BlackBerry 9650 Tour Visual Voicemail Leaked, Heralds Verizon Release?
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