IPhone 4 :: Unable To Restore / Causing Black Screen

Jun 28, 2014

My wife as an iphone 4, 32 gb phone. Model A1332 running 7.1.1, recently she tried to use it but only had a black screen, plugged into iTunes, iTunes detects successfully and can see all data and apps and on a windows PC can even go through explorer and see the photos on the PCÂ

if I hard reboot the screen is functional and I see the apple logo before the screen goes completely black. I can take a screenshot (and view it on the PC in the photos folde) and see the correct homescreenÂ

I Tried putting the phone into Dfu and restoring and the phone works! Screen lights up, fully functional as a new setup.Â

as soon as I restore her profile the black screen re-occurs. Apple logo on booting up followed by a black (unresponsive) screenÂ

TRied restoring to an older profile but no luck, dont want to lose all the contacts & history / messages etc. Â what can I do?

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