Xperia Active :: Sony Update Service Crashes And PCC Doesn't Manage To Update
Jun 25, 2012
Finally the ICS update has become available for my phone (SI 1253-7151) -PC Companion pops up a message about the new update. If I click "Update", PC Companion starts downloading the update, finishes the download and says "Preparing computer for program updates".
Then it proceeds to "Unable to install or start components for update of phone system" and my phone does not get updated.Then I have tried Sony Update Service, but now I can't even start it properly; the program crashes right after opening it. It just says "Synchronizing" and then "An unexpected error has occured. The application will shut down." so I never get any possibility to see why.Again, my phone does not get updated. Since both programs crash there must be a serious problem with the downloaded files (and they're probably shared between the programs?).Apparently I'm not the only one experiencing it; I can see in a Norwegian forum that other people have the same problem - and in the original thread that you have hidden (!).
PS. The original thread was not mine; I just replied to it since I had the exact same problem. Regarding the new "moderation strategy" I believe that the above question is not rude, it's not spam - and reposting the question is necessary when the issue has not been resolved and the original thread has disappeared..
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Jul 19, 2012
Using either endomondo or navigation (the one who comes with the phone), both working fine before updating, now refuses to get gps. Message: searching for satellites. Not once found them. What's wrong? Yes, GPS is activated in settings.
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Oct 3, 2010
I have a Sony Ericsson Xperia X10 and tried to use the Update Service to get the latest firmware for my phone, but after the new phone software was downloaded and started to install onto my phone it only got to a few milimetres of completing before it threw out an error saying that that it couldn't install the new software!!Now my phone doesn't want to work anymore! Every time I start up the phone it just shows the x10 picture with an exclamation mark in a yellow triangle!
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Mar 31, 2011
1: I turned my phone off2: Took out the battery3: Started up the Update Service4: Agreed and chose my phone5: Held the back button6: Still holding the back button Inserted the battery7: Still holding the back button Pluggedin both USB to computer and Mini USB to phone8: Green LED turns on9: Update Service still prompting me to connect phone10: PC companion sounds11: PC companion starts up12: Update Service still prompting me to connect to phone13: Still holding the back button14: For ten minutes now nothing has happenedI've tried this on every USB port on my laptop and no luckIt's an X10a running Android OS 1.6 I got it from AT&T Sometime last year in august 2010I haven't had it updated because i ddn't get an update. I just redownloaded and installed PC Campanion and Update Service
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Jul 28, 2010
I had been trying to update my Satio's software. It just could not update for me even after I press the call key at the 5th step for more than 10 mins! The top right hand corner bar never moves to "confirm" it just stays at "connect". Can anyone kindly help me? I really don't want to make a trip down to the Service Center as updating of software takes more than a week!
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Nov 12, 2010
I don't know why, but the xperia active is bugging me. When I connect the phone with USB-Debugging turned off everything works fine. The PC Companion software and Windows explorer recognize the device, but when I turn on USB-Debugging (which I need because I want to test my self-programmed Android apps) the device gets disconnected instantly and I cannot select it as a target device for debugging in Eclipse.In the device manager of Windows under "Other devices" there's an entry labeled "ST17i" which seems to be the phone, but there's the yellow warning icon which indicates that no driver is installed. However, when I right-click and choose to update the driver, Windows doesn't find any driver online.I even looked for a driver here url... but apparently there's no driver for the xperia active.The Android Version is 4.0.4 (got the phone today and updated it) and my PC OS is Windows 7
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Oct 18, 2012
My Sony x10 mini doesn't turn on after an update attempt?I was trying to update my phone software because he has been really slow and with some errors, so i tried to update but there was an error during the update, they said i should turn off the phone, i did it now it doesnt turn on. When i press the button the green light appears once and the image i get is a phone and a exclamation point...is the phone ruined...?
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Oct 22, 2012
I received a message on my XPeria Mini Pro about the 4.1.B.0.587 Update. In fact, I can not install it. When I start the PC Companion software, it finds the connected Phone. Then I click on update. In the following window I click "Accept" and then the software should prepare the PC for the update. But after one second it stops and returns to Start without any comment. When I start Sony Mobile Update Service then it checks for new updates. As soon as the check is over, the program terminates without any comment. Is there a third way to upgrade?
My config:
PC with AMD, Windows 7 64 Bit, 16GB RAM
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Dec 19, 2010
I have tried almost everything. I deleted the file in the Update Service folder, re-downloaded, and reinstalled so many times, tried setting the PCC to check for updates every time phone is plugged in(which it said on the SE website, but isn't an option at all. Could anyone perhaps shed some light. I am getting pretty frustrated with all this nonsense.
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Mar 1, 2011
my phone is running android 2.1 ( my first update from android 1.6 to 2.1 was successful) after dat im getting this same problem .
i can never update via wifi also ( i get error saying "New Software available.Not enough memory,restart your phone before downloading" but nothing happens i just ended up uninstalling all my apps even ADWlauncher ..the same msg getting displayed again)....
Firmvare version : 2.1-update1
Kernel Version : 2.6.29 SEMCUser@SEMCHost #1
Build number : 2.0.2.A.0.24
memory ( 800mb free SDcaed , 110 mb free(phone mem) )
my pc companion say new software is available for your phone ...and when i try to do dat at step 2 (i.e after prepare step ...)when im done with step2...xp shows SMEC Flash drive detected...and den nothing hapens ...the comp gets stuck after 10 min after saying .. i never moved from step 2 (except the first time i updated)i read sony ericson blog and tried SEUS also ...(thr to i get the same problem) ...i have tried these in my laptop also(same things hapen)i uninstalled my kaspersky antivirus and also disabled firewall i disabled firewall in my modem also .. im stuck at this for a long time ...i did not update nything after my first update from 1.6 to 2.1 in jan1 .
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Dec 11, 2013
I just updated my Z3 (d6653) to 5.1.1 using pc companion and now i'm getting random app crash. Tried everything but one, fixing using pcc.
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Aug 26, 2010
I really want to update the software on my phone but it just wont connect to the update service ! Im doing everything it says does anyone else have this problem or is it just me
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Sep 24, 2010
I cant find the sony ericsson w200i in the Update Service, but i did download from the official website. So how can i update my w200i cause when i enter my pin it says configuration error :S
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Nov 22, 2010
I have a problem connecting my Aino to PC when using update service. I try to connect it while pressing C button. Update service software doesn't recognize it and a balloon shows up from my task bar with the message "Found new hardware". I click it and my system freezes. I also have tried to connect it while pressing 5 as I read through the other threads but the same problem happens.
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Jul 7, 2010
I installed the SE PC suite & backed up everything on my phone next I installed the update service & tried to update my phone it is not getting recognized at all following the instructions properly, ie: Shut down fully charged phone, remove battery and re-insert. Do NOT power on phone. run updater, plug phone in while holding "c". the phone shows up as a device in windows XP after about a minute, but it never gets recognized by the updater. however the PC suite beeps & sees the phone ok. what's the deal here, am I missing something? if PC suite & my computer are able to see the phone, why isn't the updater? also having the same issue with a2uploader, it doesn't see the phone at all
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Jun 23, 2012
After update to Android 4.0.4, i wanted to pair my hear rate monitor but i couldn't. No icon like in the last Android version and no ant+ menu in the system settings.
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Jun 19, 2012
Each time i connect my mobile to the computer with the pc companion a message appears says "you have the latest update". and my sales item (SI) number is in the list. ?
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Feb 6, 2011
I've been trying to update my x10 to Android 2.1 I can't get past the stage where I have to turn the phone off and turn it on again with the back button pressed when connecting the usb lead.The phone starts up but the computer freezes up. I have to reset the computer to get it going again. I've tried turning off my anti virius software but this made no difference.
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Jun 9, 2010
I updated to build 435 yesterday. Since then, the default calendar app force closes (com.android.calendar). I have tried rebooting, doesn't help.I sync my calendar with outlook through google. There are some semi-advanced entries there, ie meetings with replies. However, problem persists when I disable that calendar from my outlook.Calendar data is accessible for my agenda widget. Data shown on the widget is even updated when I add data to my google calendar.
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May 17, 2012
I did ICS update to Neo V through PC Companion and upgrade went fine. But after that, I am observing crash or hang issue very frequently and even power off also doesn't work in that condition. Only option I left out is to remove battery and put it again so that it will shut down the phone and I will be able to start it and use it. I got to know if you format SD Card and repair your phone through PC Companion, then this problem will be resolved. I have done the same but still m facing this issue but less frequent than previous. And to add to this, I observed that it generally crash when I open GTalk.
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Jan 31, 2012
This morning there was an software update on my xperia active, i clicked ok and it failed to download a couple of times, i figured maybe because i was downloading via wi-fi. i finaly downloaded it and then when finished it started to instal. after that my phone went into a "coma" it is non responsive, the only two vague signs of life is when i conected it to my PC and the little green light on the upper left of the screen lite up. but then the PC keeps making the plug-in plug-out sound and nothing happends, the other is when i press the on button on the phone that same green light flashes for a spit of a second and does not show up again. i've downloade SEUS and PCC tried to up date in both of them to update first and then to original setting and nothing, also tried the rapair, under softwear updates and nothing it takes for ever and and twice frozze in mid process.
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Jun 15, 2012
It's been ten days since the last update on the topic of ics. I wanted to know if the update will be released today, however, have expired because the two-week trial that Sony had given for the update.
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Jun 17, 2012
I have a cool ringtone after update to ICS 4,but after go to settings there no option to choose it again.Menu for ringtones shows "ringtone unknown".Where can find this ringtone and set it again?
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Jun 20, 2012
I have 3 question: how many SI of Xperia Active are there??? al the SI will be updated to ICS or some SI (or nation) will bu out? what is the date of the la SI update (for Xperia Active)
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Jun 27, 2012
When I plug my Xperia Mini Pro to the computer and synch it with the PC companion; it tells me there is a update ready to be downloaded to the phone. When I follow step, ie read the changes etc then proceed to dowmload update; it oes all fine to star with nd it starts downloading then all of the sudden it "jumps" ahead and goes over to error message to say "Error in dowloading". I have tried alot of times so it was not just a one off. I both rebooted computer & restarted the phones and tried again. Still same msg. The strange thing is it does with both the Mini Pro & the Active.
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Sep 16, 2012
I hadn't noticed until I needed the GPS to find myself in a town I was unfamiliar with. No location data at all.I now realize that this is the first time I have tried GPS since the update and repeated tries with GPS Test and Maps shows no location. GPS Test shows 8 satellites available and using - but no location at all. My Nexus 7 was 20 feet within seconds of turning it on.I tried the purge AGPS and several resets as suggested in some of the other Experia forums
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Jan 17, 2012
yesterday i connected the phone to pc companion and it saus that update availabe to my phone (android 4)when i click update now the software hanging and nothing happen why?i tried to uninstall the pc companion software and install it again and restarted the pc nothing solve this?
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Oct 15, 2010
After service update failed, i am unable to see files in media( photos, music and video). Getting message "no files in libariary"
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Dec 1, 2010
My Vivaz is having problems by saying I have used all the phone memory, when I haven't. I check the memory and apparently there is 33mb used by "other". There is no "other!". So I was thinking of updating my phone to wipe it and start again and see if this fixes the problem. I downloaded a newer version of the update service for my computer, turn off my phone, take out the battery, re insert the battery, hold the call button, plug the usb in and after a good while, still nothing has happened. And then the update service decided to freeze and won't let me exit so I keep having to restart my computer. What is wrong with the update service/my phone?
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Jun 28, 2010
Is it possible to save games and applications when using SE update service? When I use the update manager built in the phone, it says "no new updates available ", but SE update service finds a new update for the phone, but I don't want to loose all my applications, I've payed for many of them and such. I have a SE W715 with firmware R6A018
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May 15, 2012
After I updated brand new Xperia Ray to Android 4.0.3 using PC Companion, the front facing camera is no longer active - I cannot find a way to switch from back camera to front.Before the update the switch from back to front camera worked OK.. When I checked Skype the camera was working there but still not working in main Camera application.
Also I cannot find the Sound Recorder but the Settings => Appl shows this aplication as existing on the phone.
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