Xperia Z2 :: Phone Is Unresponsive - Screen Sometimes Freezes
Feb 21, 2014
From time to time screen WON'T TURN THE KEYBOARD JUST FLASHES AND NOTHING HAPPENS (I am trying over 5 minutes to type here in landscape mode and finally I gave up as the keyboard never shows up) Screen sometimes freezes or gets cropped or sometimes like in the picture (screenshot), tried factory reset and still no use...
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Jul 28, 2015
When I'm using my phone it suddenly freezes and it has to be restarted for it to be used again. This happens every 5-10 mins. It has irritating to have to restart it every 5-10 mins and it going off in between important work. Is there any permanent fix?
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Jul 28, 2015
When I'm using my phone it suddenly freezes and it has to be restarted for it to be used again. This happens every 5-10 mins. It has irritating to have to restart it every 5-10 mins and it going off in between important work. Is there any permanent fix?
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Mar 3, 2015
I dropped my Z3 on it's backed and the top half it cracked. The screen was undamaged but the top half is now unresponsive when touched. Everything else on the phone works fine but the top half of the screen just doesn't respond when i touch it.
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Jun 5, 2014
I bought my Z5 less than a month ago, it rarely fell. Today it slipped out of my pocket on a medium hard ground and the screen got cracked from the bottom left and the screen would not respond. I restarted it using the power+up volume button but it still is unresponsive.
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May 9, 2014
I have had my Z2 for a while now. I'm very happy with my phone, but there are a few problems that i need fixed or deliver the phone back, because i cant use it like this.
When i use the touch screen either calling a number, writing a text or anything, it aint always so responsive.
If i write a little word like: "Hi, my name is dave" then what i see written is: "H, Myname is dve"
This is VERY hard for me to tolerate right now. I have always had samsung phones and i have never had any issues with the touch, but i wanted to test a Sony phone and i bought this one. My first impression was very good, but now its not that great.
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Jul 3, 2010
I am not able to use my phone lock screen. When I tries to lock then a sign of lock comes and screen freeze. And on pressing back button the phone comes back to the home screen.
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Sep 4, 2015
Recently my screen has become unresponsive during phone calls. It would go black and would not respond to double taps or push of the power button.
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Aug 29, 2013
For the past week i've been facing issue with my touch screen. As in, one column of the screen is unresponsive. I've tried my best to solve it using factory reset through phone and sony pc companion, but went it vein.
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Aug 22, 2015
I updated my phone to the new version. I noticed afterwards that the screen started becoming less responsive. When I was on a call, the screen would go black, and unresponsive. I couldn't hang up the calls. The phone also started freezing randomly. As I was sitting on my phone checking facebook, the screen cracked. Diagonally on the front. Not all the way through. Not the top of the screen - I can't touch or feel the crack.
-The phone was not hot.
-The phone was not dropped.
-The phone has been in a tech21 Impactology case since day 1 - with a screen protector as well. I don't take the case off.
I had planned on sending my phone for exchange - because there is a bubble/defect in the front facing camera lens. The camera does not take clear pictures due to this. The phone is less than a year old, and I had not managed to get into the bell store yet.
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Nov 15, 2014
I´ve had this Z3 for about 3 weeks, suddenly the screen got unresponsive, it doesn´t respond at all !!
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Dec 16, 2015
Not sure if I have a hardware or software issue. I just updated my 1520 to Windows 10 (build 10586.29).
The touch screen will randomly stop working. I'll be trying to scroll, open an app, etc. Nothing. I have to reboot the entire phone. I also get random ghost touch issues.
None of this was happening on Windows 8.1. However, I have only had the phone for two days. Used 8.1 for one day and have been using 10 today. That is why I am unsure if this is an OS issue or a hardware defect.
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Jun 9, 2015
Woke up this morning to a completely unresponsive phone. Screen is blacked out, tried a soft reset and nothing happened. Plugged it in via USB to try and do a Windows Phone recovery and the computer isn't even recognizing it. Weird thing is when I set the phone on a wireless charger the charger lights up like it is charging.
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Jun 16, 2012
Recently my Ray's touchscreen has stopped working completely; the screen its self works, as do the volume and power buttons, but it won't register any touch - I can't even unlock the slider. Tried all of the usual things, recharging, leaving the battery out etc. In the end I used the repair tool which installed ICS, and that actually worked for about two days, but the same problem just came back.
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Nov 26, 2012
I've been using xperia active for 6 months now and it is a very nice phone, but one day the touch screen has become unresponsive.Everytime when I want to click an icon on the screen or type on the on-screen keyboard I would have to tap many times and it is very frustrating.
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Sep 22, 2015
My z3 screen recently cracked from top right corner to bottom left and the top two thirds of the screen is unresponsive to touch. So once I turned it on I cannot enter my PIN.
Can this issue be fixed with a simple screen replacement or is it a deeper issue?
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Sep 6, 2012
Sometimes when typing I can't use the back/home keys and the screen becomes unresponsive for a few seconds then will work OK for a while then do the same again.
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Jan 1, 2012
I've bought an Xperia Play a few days ago and I noticed something strange. Sometimes a small area on the right side of the screen becomes completely unresponsive. It feels random and usually last for 10-30 seconds. I've tried the Sony Ericsson update service, and did a reset, but it didn't help. I'm thinking about taking the phone back, but the problem is very random and difficult to replicate, so convincing someone, that there is a problem might be difficult.
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Mar 1, 2015
My xperia z3 which was bought a week ago suddenly shows grains on the screen like when a tv shows when there is nothing played on screen. That time the phone is unresponsive. It turns back to normal after 5 minutes or so.
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Apr 28, 2012
Update to 4.0 ICS two days back as it arrives in India, everthing is seems to me is pretty switching back to apps is far better now from previous version.But the main issue is with games when i started "Angry Birds" is starts off smoothly and all the hardare buttons are working just fine but the touch screen becomes completely unresponsive and even "Temple Run" slows down and touch is just horrible, sometimes it even plays its own moves, haaa..haa, funny.. Same issues a bit of a time for few seconds also goes for "Skater Boy" game too which mostly runs very fine.
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Oct 6, 2011
So this morning I took my Xperia Play out of its charging dock, to find that the touch screen is now completely unresponsive.I have tried updating and repairing the software through the PC companion, but the screen is still completely unresponsive. The phone is still (technically) working, and can be navigated by using the PS controls, but the touch part of the screen is not working.
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Aug 13, 2012
i upgrade the last version for my Xperia Play but unfortunately the touch screen is now completely unresponsive, The phone is still (technically) working, and can be navigated by using the PS controls, but the touch part of the screen is not working.
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Jan 4, 2014
my screen froze on my 1020. None of the "screen" buttons would work but the physical side buttons would. I rebooted a couple of times (depressing the power and volume down). It worked once but then froze up again. Taking out the sim and putting it back in seems to reboot the phone, which works, sometimes, but freezes up again as soon as the screen lock is activated.
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May 18, 2012
I received my phone 5 days ago and it was working no problem until yesterday when i was turning off wifi as didn't need it and screen went white and phone turned off and now won't turn back on, the light for charging doesn't even come on. Is the phone dead ?
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Oct 4, 2012
My xperia mini pro touchscreen became unresponsive after turning it back on. In order to make it work again, I would need to remove the battery and put it back again.
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Nov 22, 2015
I am having an issue with the 950s screen responsiveness and hoping a few other ow red could confirm if they are also so I know if it's a bad screen or something else.
When the phone is laying flat on a hard surface the screen is completely unresponsive. As soon as a pick it up everything is fine.
The other issue is in regards to the keyboard which seems to be hit or miss on recognizing input near the edges of the screen.
I suspect it could be the tempered glass screen protector but I don't want to remove it if others have the issue if there is a known software issue.
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Feb 18, 2015
So i have a 2 month old sony z3 and the power button suddenly became unresponsive, today. Everything else is working fine on the device.
The screen begins to dim and then sleeps but instantly wakes up. So basically the device screen is on all the time now. I think I've tried everything i could.
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Jun 5, 2012
A little while ago my battery ran out on my Xperia Play and nothing has really worked since then.
1. Backlight does not work, at all.
2. The phone does not detect the battery (though I am able to charge it). I have that 'no battery' indicator on the top of my screen at all times. I have bought a new battery, no change. If I keep it plugged in with/without battery nothing changes.
3. Screen is really laggy now. I have to try to swipe the screen like 18 times before it actually goes through and unlocks. When I try to type, the keys I press get held so all sorts of funny accents are all over the place.
Its not usable currently. If I use the arrow keys to navigate the menus, it works fine. When I tried to take the phone apart I managed to break the LCD screen. Replaced that and now I'm back where I started. Anything I can do? Replace the digitizer?
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Jul 15, 2010
So yesterday my phone got cut off (forgot to make a payment. Sue me). I called ATT, made the payment and got the phone up and running. Problem was, my blackberry browser, ubertwitter and Facebook didn't work. But for some reason my opera mini did work. I called ATT and they did whatever it is they do and my phone worked again. This morning my phone froze. It stayed on the main screen and didn't do anything else. I did a battery pull and got the same thing. Now I can't even do a wipe because the phone stops responding when it gets to the main screen and my desktop manager doesn't recognize the phone when I plug it in. Can anyone help? I'm starting to wish I had just bought a damned iPhone.
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Jun 7, 2012
The phone's screen goes dark and freezes after about 5 seconds of inactivity. The only way to get the phone to operate is to remove the battery and to replace it for the phone to start up again.This allows you to operate the phone until it goes dark again. The battery is showing as almost fully charged so it is not a battery problem and I am running the latest software v7.0.0.585.This does not happen when the phone is busy charging!
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Jan 12, 2012
My screen locks up during calls as it should but i cant get the screen back on again unless i pull the battery out
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