Nokia :: OVI Suite Could Not Connect To Account Server
Aug 1, 2010
I cant seem to connect to my ovi account via ovi suite (could not sign in), it asks if the internet connection is working.Though when i try log in via the ovi website I have no issues.
It wouldnt have bothered me but now it asks to log in for me to update the phone software so cant update. If this doesnt get resolved I am hoping that software updater in pc suite still works? I had this response from Nokia but not very helpful:"This problem could be related to security software on your PC preventing Ovi Suite from accessing the internet.
In general, we recommend setting the security settings to Medium level within any security software. Setting security to High level may cause issues in attempting to sign into the Ovi Suite Service or when downloading music.You may need to check with the vendor of your security software for specific configuration instructions."
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Dec 22, 2015
I just bought a used Verizon Galaxy S5.Im using it on T Mobile. I have a personal and work email accts.I was able to setup my personal email but My work email just keeps saying cannot connect to server.I had them both setup on my old phone and I setup all my employees work emails with no problems..
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Jul 9, 2011
I tried to set up an e-mail account and when I went on set up, email accounts, it said it couldn't connect to the server. Also when I try to log on to facebook, twitter, windows love messenger and yahoo messenger, it say that it cannot connect to the sever. What is the server and how do I connect to it?
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May 11, 2012
Hey, I am having issues connecting my iPhone 4 (iOS 5.1) to my Exchange 2010 server. When I create the account in my iPhone it verifys and leads me to believe the account is functional. When i go to send/receive mail, I receive a "Connection to the server failed" error. I have port 443 open on my firewall and can send/receive from OWA.I have rebuilt the account numerous times with both SSL turned on and off (both server and phone side).I have no special policies configured on the server either.
Info:
iPhone 4, iOS 5.1.1, Exchange 2010 fully patched
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Jun 24, 2010
I wonder when we'll have any feedback from Nokia Support? It must be the new Nokia Ovi Suite causing the problem because we all have the same problems. I have tried on three different computers with good stable internet connections and get the "connection timed out" error on all of them. Using Nokia 5230 and have tried both on XP and Vista.
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Jun 19, 2010
After installing the latest NOKIA software updater, the OVI Suite is not connecting to the map server. It stays: "Wait while retreiving the available maps." for ever. I unistalled the updater, but the problem is still there. Any ideas to solve this?
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Jun 18, 2010
i can't login my Nokia Messaging account, did u have the same problem?
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Jun 25, 2010
The maps in my Nokia X6 16gb are gone after i ran an update in which it says will delete the old maps and voices to replace newer ones. Upon completion of the update, when i checked maps that are available in my device,Instead of new updated maps, there is only 1 map left which is Hong Kong and Macau, and i don't live in either one of it. Tried downloading the maps through the Ovi Suite, always got the message "The connection to the Ovi Maps server timed out"
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May 1, 2010
I have one problem I can't connect my phone to Pc suite I do everything what I need and it still says that I have to tun on pc suite mode on my phone even when it's on what could be the problem? My phone is E72 THX for help BTW same is with ovi suite its says that my phone is not in PC suite mod and it can't recognize but I tuned pc suite usb mode on phone and I also what to conect to map loader but I can't as weal.
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May 10, 2010
I have recently bought a 5230 and cannot connect it with PC suite. I am using the cable connection as my p does not have a Bluetooth, but it has infra red which the phone does not.
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Apr 1, 2010
I'm new and I have troubles with my new nokia. I haven't found a solution yet. I have a micro usb-cable with the label "AC 108" "CA 101" from a local handy-dealer. When I connect the phone via "PC Suite Mode" to my pc (windows xp sp2) neither OVI suite nor pc suite recognize the phone correctly. After a few minutes both applications fail and ask me to repeat the steps. I get the error message: pc suite does not recognize the connected phone. The connection between the pc and the phone failed, error code 0x80044403. I switch off phone, switch it on, and try again.
However the phone is recognized by windows correctly. I get a popup with choices to open the phone from "windows portable device". The phone is in the hardwaremanager under "portable devices", "modems" and "wireless communication devices". I have tried to deinstal the software, i tried the nokia pc suite cleaner and i tried the different usb-modes of the phone. when i choose "mediatransfer" the phone is recognized by ovi suite but it says to use the pc-suite mode instead.
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Mar 23, 2012
When I connect my mobile c5-03 to my computer it asks me to select the connection type. The options are, OVI Suite, Mass storage,Image transfer and Media transfer. I have selected all the options and tried but i cannot connect the mobile to my PC suite?
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Nov 27, 2010
I tried many times to connect my new phone C7 to nokia PC suite in order to restore the data from old phone X6 but couldn't.
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Nov 11, 2012
my new lumia will not connect to my nokia suite?
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Feb 11, 2010
I am unable to connect my E71 to PC Suite with the cable.Connecting to PC Suite via Bluetooth however is no problem.How do I resolve this?
Nokia E71
PC Suite 7.1.40.6
Windows Vista Professional
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Jul 12, 2010
I am the proud owner of a new E52. I love the phone and the battery life is superb and I'd like to keep it that way. While I'm at work I use the data cable normally to connect the phone to pc suite and I use pc suite to respond to sms etc. However I notice the E52 also charges on usb. I love this feature but I wanted to ask will this decrease the battery life or shorten its life span. I would like sure answers if possible and not just hunches as I really dont want to damage the battery.
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Feb 5, 2010
I've trawled through quite a few posts and I'm struggling to find the answer to my current issue with PC Suite, Ovi Suite & Windows 7.
PC Suite Version - 7.1.40.6 (Downloaded from Website 4/2/10 UK Formated Date)
Windows - Win 7 32 Bit (Upgraded from Vista)
Ovi Suite - 2.0.2.42
Connectivity - Via USB Cable
5800xm Version - 31.0.101 - RM356
Previously I used Windows Vista with my Sony Vaio Laptop without any issues. However Sony sent me some Windows 7 Upgrade Discs and of course I upgraded without looking into issues as I was sure that Nokia Software would be 7 Compatible, guessing i was wrong. Neither of the 2 applications can connect with my Phone since upgrading to Windows 7.
Both just sit there on the Connectivity Screen and eventually inform me that they cannot connect to the device or no device present. Inside my Device Manager i have several errors which are obviously causing my error. The following Names are displayed as NOT INSTALLED.
Generic Phone
LCIF_Alt0
PC Suite-Services
SYNCML-SYNC
I've removed and re-installed both Ovi Suite and PC Suite and still the drivers dont appear. I've tried to remove and reinstall the devices via Device Manager, but Windows still reports the devices as NO Drivers. Where can i get these drivers from so PC Suite / Ovi can connect to my Device? Nokia Ovi Player works and transfers music with no problems, so the Cable is fine
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Nov 23, 2010
I have recently bought Nokia E5-00, so far the phone is just too great.
the only place where I went disappointed is the connectivity of the phone with Nokia PC suite. i have tried many billions time to connect, but i failed.
whenever i connect my phone to PC via cable, it asks me to connect via PC suite or mass storage or rest other option. when i hit PC suite, my computer start finding something and then all of sudden my phone ask again what way you want to connect your phone and again and again. its working perfectly fine if i hit Mass storage. it just the PC suite which aint connecting. i have tried it on my brother's computer but its coming up with same error.
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Jul 25, 2011
I am trying to connect my Nokia 6085h handset to a Samsung laptop via Bluetooth so I can use PC Suite to back up phone settings, contact list, etc. It simply won't work. I previously ran PC Suite 7.1 on a Dell Inspiron notebook with Bluetooth and had no trouble connecting to the phone, transferring data through PC Suite, etc. But now I keep getting a "Cannot authenticate the phone" error despite doing everything correctly. Here's what's really strange: I am able to connect to the phone through Windows 7's built-in Bluetooth browser (Control Panel->Hardware and Sound->Devices and Printers->Bluetooth Devices). I had no trouble pairing the phone with my laptop's Bluetooth device, and I can copy files to/from the phone's memory card. I don't see how Windows 7 is able to connect to the phone, yet PC Suite 7.1 refuses to connect. the computer is a Samsung NP300V5A-A02US running Windows 7 Home Premium 64-bit.
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Nov 8, 2012
I've Nokia 701.The Nokia PC suite version is 7.1, I'm unable to connect my 701 to PC suite.I tried on the desktop and a laptop but it doesn't detect properly. It detects the phone as some "port_something"!It could be because of fp2?
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Jun 10, 2010
I just upgraded my 5230 phone software and can no longer connect to the maps in ovi suite on my pc. I just get the error message that my internet isn't working, which isn't the case.I've rebooted my pc, and restarted the phone, same problem. I can access ovi maps on the phone but just can't get it to connect with my pc.can anyone help?
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Jun 8, 2010
I am unable to connect my laptop and my phone (5800 XpressMusic) through Bluetooth. When I run 'Nokia PC suite', it detects the phone, it also asks for the pairing code and then I get a message (on my laptop) - "Cannot authenticate the phone".
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Aug 30, 2012
My touch screen is not working on my C6, I really need urgent few contacts, how can I get it?? It cannot connect to Nokia Suite?
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Apr 22, 2010
Then if I click on the Favourites tab I get "Error occurred. Please refresh the panel" in the left-hand panel. No favourites show. If I do refresh I get a brown banner at the top with "Cannot connect to emote server". This has happened after using it once to plan my first trip. Since then this is all I get. I can sync from Nokia 5800XM. I've filled in the Ovi Maps Help - Customer Support but have had no reply or help other than an automated reply. As a consequence it is rather difficult to plan any routes and use any favourites on the phone. Its possible but not as easy as on-line
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Dec 14, 2012
i had an app on my iphone called 'filrbrowser' - this allowed me to access an External Hard Drive i have plugged into my wifi Router and play music/movies. now, on my lumia 820 is there an app that will do this?
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Dec 13, 2011
I have just bought a Lumia 800 for my MD but I can't get it to connect to our exchange server. I have downloaded an SSL certificate copied from old windows mobile device (so i know the certificate is good). The certificate says it installed on the Lumia but I am still getting error message saying certificate is not trusted. I suspect the certicate is installed in the wrong place on the phone.
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Jun 20, 2010
I've been connected to my work email account through Microsoft Exchange for the past year with no problems. I was trying to send out an email today, and my iPhone could not connect to the server. I tried to re-connect multiple times, ultimately deleting the email account from my phone and attempting to re-install it. When I put in all the info into their respective fields and hit "next," all I get is a message that says "Exchange account verification failed." When I go through and save it anyway and try and update emails, it says that it cannot connect to the server. My IT dept. says no changes were made, and I've already tried a restore and restored from a backup, as well.I have no contacts, emails, or calendar on my phone!
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Mar 8, 2010
When I plug the cable in my phone and notebook, the phone asks me to select the connection type. I select PC Suite. I have downloaded the latest version, but PC Suite does not connect with my phone. I use Windows XP Home Edition SP2I don't have a clue about the cable type, but it fits. There is no SD card in it
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Oct 9, 2011
I have problem to download maps into my phone (Nokia C6-00, last firmware v40.0.021). If I launch Ovi Suite (v3.1.1.90) and go to Maps section, screen "Connecting to the map service..." is displayed, but after while: "Couldn't connect to the service - There seems to be a problem with connecting to the online map service. If the problem doesn't go away, please try again later.".
I'm connected over WiFi and all is working normally. I tried connection over USB cable and bluetooth as well, restart computer and phone, reinstall Ovi Suite, format memory card, reinstall device software, reset to factory settings, full reset to initial state (*#7370#) but it wasn't worked.
Versions of the maps in my phone:
v3.06 11wk13 b01
MW OpenGL MN
Map version 0.2.44.110
If I launch maps in my phone and go to Update, there is option "Add new maps", after select appropriate map and click on Download is progress bar "Installing, please wait!" displayed, but process ends with error message "Map download failed!".
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Jan 27, 2012
What to do when my nokia 5800 express music is not getting connected with nokia store ?
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Apr 21, 2010
loving my few 5230 generally, just ironing out some teething issues.i can stream Internet no probs on the net and from the Internet icon. however, on bbc mobile when i try to watch a video it says "cannot connect to server" on real player. i can download the video and watch it okay, but streaming appears to be an issue. on sky news site (not the mobile site, i don't think - is there one?) it says i don't have the required flash player. do some sites not support flash lite?are these issues normal and are there any apps for my device that will make streaming more prob-free?
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