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Feb 12, 2010

My wife's 2009 Mariner Sync system worked great with her Nokia 5130. She is on AT&T, and just upgraded phones to a Nokia E63 and after successfully pairing with the Sync system, the phone will not accept calls or allow outgoing calls. The phone displays this message: "Call Not Allowed". Calling and receiving remains blocked with the same message even after walking out of range of the Mariner until she reboots the E63. The phone works normally until it connects to the Sync and the blocking starts again. The E63 can be linked by Bluetooth to our home computers without a problem. AT&T says the SIM card is fine and advised me to check with Nokia and Ford about a fix. That is why I am posting here. I already contacted SyncMyRide (Ford's customer support service for Sync) and worked with a service rep on the problem. After going through a lot of Q&A which included resetting Sync and clearing Bluetooth cache on the phone, he told me to install Sync V1.3 (was at V1.1). After installing the latest Sync update, and pairing the E63 again, nothing changed. The problem still exists. My wife is about to turn off Sync's Bluetooth.Does anybody have a clue whether or not this phone (and any other E series Nokia running the same OS) will function properly with Sync?

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