Nokia :: All Touchscreen Phones (S60v5) Boot Freeze

Mar 11, 2010

My 5230 has had the startup freeze problem twice. The first time, I figured it was a problem with the memory card or a specific program, so I did a phone reset and started over. The second time, I did some Googling and found I was not alone. I found people with all the S60v5 phones (5800, 5530, 5230, X6, N97, N97 Mini, etc) have the same problem: the phone will refuse to boot. It will freeze on the Nokia logo, before the handshake. Most users can work around the problem temporarily by ejecting the memory card before booting, but X6 users don't have that option, the poor souls.

It makes me mad to see the problem "solved" on forums by people reformatting their memory cards as if the problem was card corruption. That's not the problem. The problem, or problems, really, seem to be Nokia's.

The problem can definitely be triggered by:
-Setting Nokia Messaging to store SMS/email data on the memory card.
-Having more than about 40 apps/widgets on your memory card (exact limit unknown)

The problem has also been reported to be the result of:
-Having apps on the memory card run at startup (Fring, etc)
-Having shortcuts to apps on the memory card on the home screen

I have seen suggestions like, "just install everything onto the internal memory," but that is of course unrealistic, because if you have 40 apps on the card, there's no way they'd all fit on the internal memory. By the time I have my phone configured to my satisfaction, and I've carefully installed EVERYTHING to the memory card, I usually have only 10-15MB free on the internal memory.

The most realistic compromise, perhaps, is to do your best to:
-remove apps you don't use
-install small apps to the internal memory, large apps to the card
-install home screen shortcut apps to the phone memory
-install apps that startup on boot to the phone memory (Fring, Google Voice Search, etc)

Ultimately, this is too much of a burden for users, though, and Nokia really needs to fix this ASAP! Especially as the Ovi Store takes off and more people install more apps. I for one hope the problem becomes even more widespread, just so it embarrasses Nokia into doing something.

I hope this post helps someone, and hopefully it ties together the various pieces of information I've seen elsewhere, including other posts in this forum.

Any more specific tips would be helpful, such as:
-how to tell which programs run at startup (in case they are not obvious like Fring)
-a list of such known programs, besides Fring and Google Voice Search

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Jul 29, 2010

This is my first post, and i'd like to ask about this White Screen of Death problem with N X6.I read several posts across the network ( including this forum ) about the problem with s60v5 phones freeze at boot, but provided solution is extremely silly - reset the handset with bunch of commands or pressed keys.

Is there another solution about this behavior ?Can we debug what is going on, with some program ? I'm thinking about some verbose information when symbian is booting ? Or some boot logs after boot ?If not, i'd like to say that it is very sad, because i'll never bye again nokia handset ever.

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Jan 30, 2010

Anyone have this problem?I got this phone about 1 week ago from HK.I've encountered glitches here and there, and sometimes using hard-reset gets rid of the problem.But... just yesterday night I was typing an SMS then suddently it decide to reboot.

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Sep 6, 2011

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I already tried to boot the phone in recovery mode, which didnt work either. I see the LG logo and after that the screen turns black again.

About 2 months ago my phone fell in water for a few moments. I instantly removed the battery and put the phone in a container with rice for 48 hours. After this the phone worked as it did before again.

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