Nokia :: 5800XM Touch Screen - Clicking Dial Pad Button Will Actually Select Contacts Button

Jun 21, 2010

My touch screen has been playing up for several weeks nowWhen I try to touch the main screen it will select an area to the right of where I am touching, i.e. clicking the dial pad button will actually select the contacts button, clicking 'answer' on the keypad will put the caller on hold etc etc. Other times the scren will not respon at all.

The funny thing is, when I remove the phone's plastic casing, the touch screen works fine! Similarly, if i push the top part of the case to the sides (so it is not in contact with the digitiser) the touch screen will work again until my phone goes on lock and then when I unlock it the touch screen is stuffed again.

I'm not sure if this is a software or hardware problem. On one hand its as if the plastic casing of the phone is rubbing (putting pressure on) against the side of the touchscreen and causing it to not work (hardware) while on the other hand it could be software in that the problem keeps happening everytime the screen goes to sleep (it's not initialising right).The other problem which started at the exact same time is that the green button is not working sometimes when I try to answer calls or turn off my alarm.

Does anyone have any suggestions as to what I should try? I've already done a hard reset. The next step is to buy a new digitizer/plastic case and see if that solves the problem.

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