Nokia :: 5800 / Error Playing Video / Upgrading To Firmware 40.0
May 3, 2010
Since upgrading to firmware40.0.005 (custom version 40.0.005.224.09) videos get stuck after a few minutes, even knowing the sound still plays.I have made some research and spotted people complaining of that issue after upgrading to that firmware but it was a few months back, and surely Nokia wouldn't have text me last week to let me know about a firmware update if the problems with it havent been resolved.Any help would be much appreciated as I am using my phone to watch video a lot as it normally does the trick to keep my hyper active toddler quiet while out and about.Even a firmware downgrade would be accpetable, the videos being so important to avoid the little one destroying places (it was a god sent in A&E)
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Jun 10, 2010
Video for about ten mins then screen freezes but audio continues, does it with dfferent videos that work fine on laptop.its really winding me up. had no problems with my old 5320, but this thing has been a nightmare. using an 8gb micro sd card that is empty except for 2x 1 hour long videos, both of which have this problem. please help before the phone gets slammed into a wall!
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Feb 11, 2010
I cannot play .mp4 videos on my new Nokia 5800 I have tried using OVI and mass storage connections. Some files will play but most will not, I have checked everything ie codec, res. frame rate etc it all seems OK. I have looked at the files on the memory card and they all match the pre-installed flies, cannot understand? Please help
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Jul 5, 2010
After updating to firmware version 40, I have a freezing video problem.When I play video file (.mp4), it starts playing as always but after a while image freezes but sound continues playing. No way forwarding video, the freezed image is always there but sound plays normally.I have Nokia 5800 XpressMusic, firmware version 40.2.005.263.04.Everything else is working correctly in the phone after update to 40 firmware.Is it a problem that could be solved?
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Jan 27, 2010
I live in Blegium and try to update my Nokia 5800 ExpressMusic to the new firmware (31.01.101). For the moment I have the firmware 30.0.011.When I check with my mobile if there are new updates, then it says there are no new updates available. When I ckeck on the nokia website with my productcode, it says that I can update to the new firmware. When I connect to my PC (Vista Ultimate 64bit), then it finds the new firmware and wants to update my mobile. During the update, it shuts my mobile down and then gives the error message that he can not find the device. So I disconnect my mobile, restart it and reconnect it. After this I choose to try again with locating my mobile, he finds it and starts with updating again till the part where my mobile is turned off again. So I keep getting stuck in this loop.Anybody knows a solution for this?
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Apr 30, 2010
I upgraded my firmware to V 50.0.005, cause that's what Ovi store told me to do in order to download ovi maps. However, now, when I open my internet browser it automatically opens full screen which is really not my preference. But when I click "options" it just shuts down.Also when I enter Ovi store now, at first it seems fine but after loading an app page it crashes saying no more than "Something went wrong".
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Nov 26, 2012
i m having software version v52.0 i want to update it to v60.0 but on the device updates it is showing no updates available.and on the nokia ovi suite it is showing only applications are available for updates.
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Jun 18, 2012
I am getting memory full error while playing movie..... it plays for abt 5 minutes & then the error message pops up and the application shuts down.....I have checked C:, D: & E: & they have enough free space
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Apr 20, 2010
i have a problem with video playing. i put some video from my pc via nokia pc suite and convert it to my n97.
iit`s playing only few seconds and then the video stops but sound is still playing. i tried put the video without converting in mp4 formate but it`s the same. if i try to play some downloaded video from ovi or some carptured video it plays with no problems. i`ve already tried to reinstall my frimeware but it didn`t solve the problem...video : http://www.Internet.com/watch?v=ebhub4qetys
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Dec 6, 2012
when i play a video it says error playing media. how can i fix that?
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May 3, 2010
I've got a Nokia E71-2 RM-357 and the current firmware is 200.21.118. After checking online with the product code what firmware I am eligeble for, apparently that is the latest one, however I am seeing a LOT of people enjoying 410.21.010.Is it at all possible for me to upgrade to this version? Or something newer at least? I'm having some issues with my E71 turning off on its own and doing some very random things.
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Nov 22, 2015
I recorded a video using my LG G4 phone, and when I play it back on my G4, while watching it, I get an error "Cannot Play Video, unsupported file type". The video freezes, but I can still hear the video. I never had this issue with Samsung. How do I resolve it?
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Jul 22, 2010
I recently upgraded the firmware of my Nokia E71 to the latest version i.e. 500-21-009. I followed the instructions in Nokia site and took complete backup before upgrading and restored entire stuff after upgrade. Now, though my settings are intact as it was before upgrade and my operator (Airtel) also confirmed that my GPRS subscription is active, I can not connect to Web nor can check my emails.
Whenever I attempt to browse, it gives an error message saying - 'Connection Not available'! In fact, I checked inserting my CIM card to another Nokia phone and could browse Internet with same GPRS settings as in E71.
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Jan 28, 2010
I just bought Nokia 5800 in America. I'm originally from the middle east and I need to write in Arabic when I chat or send messages. the problem here is that the phone reads Arabic but I can't write in Arabic. my question is "Could I use firmware of Nokia 5800 (RM-356) on Nokia 5800 (RM-428)?
If not, could anyone help me and get me the firmware that support writing in Arabic?
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Apr 30, 2010
I have recently upgraded my Nokia 5800 to 50. version and after that I encountered the following problem with the music player: unable to finish reading library and add mp3 files, and, also, the volume control not available on side buttons when playing music.
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Jan 10, 2010
Here I wish to post the problems I have been experiencing after I bought Nokia 5800, maybe, someone even has a magical solution for any of them.I own it since last year's November and I've spent more time re-inserting the battery and restarting it than actually using it, so I guess I sort of regret buying this smart piece of **bleep**.
So here's the list.. (any help, tips and fixes highly appreciated. Thank you!)
The video recorder often spoils the video with lags (which are file-written).An incoming call often cannot be picked up (nothing happens, it just rings. no key response)
Often the envelope symbol for new messages remains even if all messages read.The alarm clock has failed to wake me up 3 times because of the phone hanging up, and 2 more times just because of not ringing. (This is the worst part because I can't rely on this phone. What if I'm taking an important exam tomorrow? Hanging alarm clock is not an excuse, so I'm going back to the 20th century with a green-light alarm clock besides my bed, lol.)The screen rotation is so bad. I takes 5 seconds to turn the screen and often it gets confused whether to turn right or left.
If I install a new theme and set it as default (even if it's in Phone Memory), the chance of any of these bugs occuring multiplies twice.Often starting the menu or dialler pad causes the phone to hang up and nothing happens, can't even turn it off with the button. I have to reinsert the battery.The web browser often disappears without warning. A crash I guess. This **bleep** me off.The e-mail client causes problems when I set up a mailbox. What's the point of it if I can still use e-mail after uninstalling that Nokia E-mail afterwards. weird...Accessing Settings is risky, because it often hangs up and does nothing..
The media player once was unable to get rid of already deleted files. FoRtUnAtElY I found a fix (was i supposed to do that? No!).Once I couldn't access the installed application list, no matter what. Had to do a hard reset.And many more of these Sadly I knew what to expect when I was about to buy it, because I had experience with Symbian phones. In terms of reliability and satisfaction they haven't changed a bit since the first ones.
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Jan 12, 2010
It's sad that the Nokia 5800 in spite of having a huge screen and an awesome resolution doesn't play movies in .avi format. Although you can convert the videos to another supported format, this is really not the solution. This is because of two reasons:
1. AVI files are the most common to find.
2. They are small/compact in size when compared to mpeg4.
I tried installing divx but clearly Nokia 5800 is not one of the supported models for this software. The divx player opens on the phone but you really cant see any controls, so it is basically as good as being non-functional. I have read about some ways to make the divx player work on 5800, but none of them sound convincing.
Is there any player out in the market that can help you play .avi files on Nokia 5800? Or are there any codecs for the phone like the K-lite codec for PCs to make avi files playable?There has to be some way!
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Feb 10, 2010
I just updated new FW, and after each call (income and outcome) the music player start play music. I try format phone and card, reinstall new FW, but I have still the same problem.
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Jan 21, 2010
When I try to connect my 5800 XM with USB cable, PC Suite mode, to my MacBookPro with Nokia Multimedia transfer 1.4.2 (8184) the device is not recognized. In Mass Archive mode it works.It worked before updating the 5800 firmware to version 40.
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Aug 14, 2010
Just updated to new firmware 51.0.006 (RM-356) Nokia 5800 and I dont know whether I am just thinking this but the phone seems faster now in operation (maybe with the firmware update it cleared cahes and whatnot maybe thats all it is) - one of the things that was supposed to be changed in the new firmware is browser changes, but I cannot seem to see any diffrerence the layout still looks the same to me. improved mail for exchange dont affect me because i dont use it, improved video call dont affect me because I dont use that, but they did list improved browser and improved performance so thats good anyway. Anyone else tried the new 51.0.006 (RM-356) yet?
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May 5, 2010
I have a nokia 5800 china code 0583152 and its firmware version is only v. 30.I cant update it to v. 40 or v. 50.how can i update it to that new firmware version?where can i find the firmware updates for this product.
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Feb 4, 2010
Today I was able to upgrade my firmware, I have a Nokia 5800 NAM RM-428, using the OTA upgrade firmware app in the phone. This is great news for all the owners of american Nokia 5800
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Jan 20, 2010
Ever since I flashed to the latest v40 firmware, I am experiencing this problem on my phone.
When I access the website www.sbstransit.com.sg/mobileiris, which is to check for bus timings, the webpage shows but I am unable to click on any of the three links on my phone.
Can any users of Nokia 5800 with the latest firmware help me check whether the same problem persists on your phone? I am able to click on links on other websites, but not this one! I didnt have this problem on v31.
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Feb 5, 2010
few days ago i saw that new firmware update available( v40.0.005) is available for nokia 5800, i have its v30 firmware version and i am unable get any kind of updates while i checked that new version of firmware is available in India. my product code is :0575590,i want change my firmware it has got frequent hanging problem.
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Jan 2, 2010
I bought my mini just 10 days back and today I thought of playing some videos. To my surprise whenever I try playing a video it says something like. "playing partial video .....and only shows a black screen with sound. Not ony it happens with stored videos that it came with, even the new videos taken from its own camera behaves same way. No video only sound. Is anything wrong with my firmware or soething I'm having v10.0.20. I chose this phone for its multimedia capabilities
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Apr 29, 2010
I recently upgraded to firmware v50.0.005.C01.01 but ever since I cannot get bluetooth to be on. Whenever I try to switch it on it just pops up with an "unable to perform bluetooth operation”. I did the three finger salute (hard reset) but no joy. Anyone know if there is perhaps some other setting that blocks bluetooth? Or is there some more technical way to find out what is failing?
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Jan 31, 2010
Even though Nokia has released several firmware updates for the Nokia 5800 (last one just a few days ago), I'm stuck in version 21.2.025 (custom version 21.2.025.415.02).I have tried to update it directly on the phone and also using PC Suite's Nokia Software Updater but in both cases I get a "no new version available" message.
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Feb 1, 2010
I have Nokia 5800 xpressmusic with Rogers service in Canada. The software version (firmware) on my phone is 21.2.025, and I believe the product code is 0581779. When I try to update my phone by using the Nokia Software Updater, it said that the current version on my phone is 21.2.025 and the latest version is also 21.2.025. So how can I update to V40?
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Apr 21, 2010
I have a 5800 and when I tried to uptade it tells me that there's no uptade availabe. My version is v31 and I bought my phone in spain but when I opened I said made in hungary when I check the code if there's some update it tells me that v31 is the most recent one can I download the firmware and install it without the NSU? or there's anything else to do?
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Apr 23, 2010
How big was the size of the firmware v50 when downloaded via NSU for Nokia 5800 XpressMusic?
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Apr 22, 2010
I am running v 40.on 5800 XM Type RM-356. Product code: 0575590 Software Update says I have no available updates, haw can I do it?
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