Motorola Motoactv :: International Support (none) & Screen Durability
Jun 16, 2012
Mine is exactly same problem as the one posted below I think it is definately a design fault. url...Im have problems with support for my motoactv I bought it in us bu live in UK, Australia and Jakarta.The support chaps are telling me that I need US address and are refusing to offer me any support.My device fell out of the armband about a metre on wood floor when i was at the gym and the screen cracked from the corner.This seems to be a common issue with the device.Is has been going on with support of 6 weeks and they keep sending emails saying it has been resolved, when it most certainly has not.
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Dec 29, 2011
I consider myself an above average tech savvy consumer and I love gadgets and gear. I plunged in and bought the MOTOACTV because, I love the concept of an all-in-one device. I love that it's small and lightweight. I've used the device once before accidently dropping it resulting in a big chip. I have some suggestions to protect the glass, and perhaps make the MOTOACTV more user friendly during the workout. I noticed that the glass is beveled above the frame. While beveling is attractive for design, it seems risky for glass, even "Gorilla glass." (1) I suggest bringing the lip of the MOTOACTV frame over the glass. My guess is that that will reduce the number broken screen incidents. I appreciate that once in the clip, the MOTOACTV is pretty firmly seated. I was wearing the clip on my waistband (I'm only about 5lbs overweight according to the BMI, so that means I don't have a big spare tire spilling over my waistband) when it fell off moments into the run. Fortunately, I was wearing wired headphones, so the MOTOACTV did not go crashing to the ground. So, (2) make the clip an optional accessory and the armband or wristband standard. The armband or wristband would allow easier access MOTOACTV during a workout, reduce the need to handle the MOTOACTV during the workout thereby reducing the risk of dropping it.
Maybe my experience of a broken screen is uncommon. I live in New Englang and like to workout outside even during the winter. That means gloves and less dexterity in handling small items. Even without winter weather, I think something this small can easily be dropped unless prevenative measures are in place.My last suggestion for the MOTOACTV after my brief experience is a screen lock to prevent accidental input during workouts. This would be particularly useful if Motorola continues to issue the clip as the standard mounting form. Several times during my run I accidentally forwarded to the next song or started a song over by accidently tapping the screen. Music is important to getting in the groove of a workout (where music is being used) and anything that interrupts the groove is very frustrating and who needs that when they are already in pain!?! Further, go back to point 1, accidental input while MOTOACTV is on the waistband is a reason to handle it during a workout/run and a chance to drop it and be unhappy with Motorola.
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May 6, 2012
I'm sure plenty of runners are like me and love an audiobook while they run. Audible support would make this a lot easier!
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Nov 8, 2011
Is there a plan to incorporate support for the ANT+ Fitness Equipment Device profile? Seems that this is the only fitness related profile that is missing from the MOTOACTV. I would love to be able to use this device primarily with the Concept2 Indoor Rowing machine (as well as some Spin bikes at the gym). The Concept2 monitor software supports the FE profile and it would be nice to be able to pair the MOTOACTV to track the many meters that I'll be rowing this winter indoors. In addition... just a future thought... the accelerometer would open up the possibility of using this device as a stroke coach for on-water rowing (i.e. stroke cadence)! Nothing wearable exists like this on the market for us rowers...we have to log our workouts manually and don't have a means to retain detailed metrics such as power graph over time etc.
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Apr 9, 2012
when i was using the Motorola SF600 headphones (nothing the break the fall when i dropped the unit) and the screen cracked. Ok no problem, cracked screen still works i can live with it. Now today my screen is blanking in and out basically i cant see anything on the screen. This sucks, the SF600 headphones failed me twice i should have never even tried them.Let me note I still have my 32gb 1g ipod touch which has been smashed and dropped on cement so many times guess what screen never cracked, not once the thing still works for crying out loud! Sad thing is i might buy another unit but motorola really has some suspect issues. I am thankfull i bought this unit from amazon warehouse deals and was issued a credit due to an incompelte box so out of pocket was maybe $150. But jeezus Motorola lets make some stufff that can last and survive an accidental drop.
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Jul 11, 2011
http://android-developers.blogspot.com/2011/07/new-mode-for-apps-on-large-screens.html
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Nov 6, 2011
What is the screen resolution on the 1.6 inch MotoACTV screen? I can't find any data on this anywhere.
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May 26, 2012
I'm using a MA 1.6.13 N8. Brightness it at half and screen timeout is set to 30s. Workout screen timeout is off.
Just to make sure we're on the same page: the MA screen has three modes:
- Full on (color and bright) - probably eats up battery quick - out of the 30s configured, the screen remains on this mode for about 25s.
- Dimmed (B&W no backlight) - compromise on battery spend - the last 5s of the 30s are in this mode.
- Standby mode (screen off) - least battery comsumption - after the configured 30s timeout, you can't see anything.
So here is the question: Is this Dimmed screen mode available? I'd like to set this mode on always.
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Apr 28, 2012
I want to change my screen name on the MotoActv website. How do I do this? When I go into settings, it doesn't allow for this, only things like height, weight, password, etc..
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May 3, 2012
Is it possible to setup the motoactv such that the screen open when I tap on it?Otherwise, what do people do to open the screen when it is mounted on a bike mount?So far, I had to click the small button, but this is clearly not optimal when riding at 40km/h and you want to see that you are really at 40km/h :)
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Jan 13, 2012
last week my screen was staying ON whether the screen time out was checked or Not checked..This week, the opposite..the screen in both scenerios (time out checked or not checked), is first dimming and then going black screen?
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Feb 7, 2012
In non-workout mode, my MotoACTV screen unexpectedly goes dark after only a few seconds.
In workout mode the screen dims, a lot, after only a few seconds. For example: If I set the timeout for 30 minutes, it runs the full 30 minutes and goes dark. No problem so far, right?
But when I "wake up" the device by hitting the power button, the screen goes dark again (or dims in workout mode) in about two seconds and will not return to normal unless I go back into settings and reconfigure the timer.
I tried a factory reset, unchecking the workout screen timeout, no difference. Also, why is it that some uploaded workouts say "no raw data available"?
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Jun 28, 2012
I have enjoyed my motoactv to a certain degree, despite portal failures, bugs, and the like, but my latest experience is very disappointing.Add me to the list of persons that has had the device fall and develop a hairline crack in the screen. Ok I've seen the other horror stories on the forum about support. My device works fine, but I don't want it to get wet now with the screen crack.
I opened a call, and since I am from Canada, I was given a repair location that is right in my home city. Perfect! However they refused to even look at the device, claiming they repair Motorola phones but not the motoactv. I provided the Motorola ticket number and explained that Motorola referred me to them. They couldn't care less and refused to accept the device. I regulary use a US address, and so opened up a new case; and shipped my device to the US. The *very* day within hours of receiving notification that I would have to pay to have the motoactv fixed, (This is not a problem for me.) I phoned in and requested that the repair be made, and provided payment by credit card.I have a Gran Fondo event in Mid July, and will *definitely* be using my Garmin. Looks like I have perhaps totally wasted my money on this device, although for now I can use it as an mp3 player when I go to the gym......
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Mar 15, 2012
Is there another option that exists that would allow me to get my metrics read out on-demand (not looking for auto-intervals)?I hate tapping the screen for this. It doesn't seem to work unless I slap it about 4-5 times. I'd like to be able to just press a button sequence, double press a button, maybe press & hold the screen etc. to get metrics on demand.
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May 17, 2012
Does anyone know if there is a way to see your heartrate on the time screen without recording a work out?
Assuming you have a HR strap paired with your MOTOACTV.
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Feb 28, 2012
It does it when I am working out listening to music through Bluetooth headset.
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Dec 26, 2011
just picked up the Motoactv, and I've noticed the backlight does not turn on when I use the device? The screen still displays properly but without backlight.
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Aug 2, 2012
Has anyone noticed any screen seperation from the metal backing? My Motoactv is always in the watch band, and today I decided to take it out to wash the band. When i removed the device I noticed something very disturbing, the metal back on one corner has movement, i.e. The body seems to have come away from the screen ever so slightly. If I squeeze the device there is slight movement and a slight squeak noise?
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Jan 7, 2012
If marathon mode is set and screen timeout is set after you power down the unit and then power it up again it keep marathon mode set but looses the screen timeout selection. You have to go in and set screen timeout again before you start the run. I think this is a bug. I saw someone mention it in another posting. I wanted to bubble it to separate thread so a Moto eng could see it and hopefully fix it in the next firmware release.
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Jul 21, 2012
On the Motoactv Software Upgrade 7.2 release notes it shows a "create workout" screen with options I am not seeing (such as warm-up and cooldown). If I add a new workout, these do not show up as options. Why? Has this update fixed the issue where the unit does not cycle through the stages automatically?
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Jun 14, 2012
This morning on my run I noticed that no matter what I did the time of day showed in the top left hand corner. It showed on the workout screen, on the settings screen, you name it. It wouldn't go away. In the attached screenshot that is showing time as well as "Workout" all combined into one. Can this be fixed Motorola?
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Aug 26, 2012
I'm really really really frustrated, so I'm going to try to tone this one down.My Motoactv broke 2 months ago. I sent it in for warranty repair, and they replaced it.he replacement unit had a screen issue. When I powered it on, the screen sort of turned on (you could tell that the backlight was working), but nothing else. No Motorola logo...nothing...just blank backlit screen.I returned it again. They said they fixed (not replaced) it.I use it once. I charge it up and turn it on this morning. Same problem. Blank, backlit screen.When I plug it into my computer it detects it, syncs it, updates software...but the screen is still totally black, with the backlight lit up.
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Dec 7, 2011
Discovered something annoying today - the touch screen doesn't respond when it gets even slightly cold. It's 46F here today and during my short run, the screen stopped responding to touch. After coming indoors for just a minute or so, it's working fine.I couldn't stop my workout right away, though, so my measurements are off - that's the annoying bit. Has anyone had similar issues?
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Sep 23, 2011
This just started happening to me yesterday afternoon. All the sudden none of my messages would go out. I called Verizon in a panic. They opened a ticket. A while later I received a message from my sister and was able to respond back fine. Turns out the Motorola messaging app does not like international prefix in front of the number. Now i get to go through all my contacts and manually take out the +1. I tested this on my Bionic, Droid X2, and Droid 2 R2D2, all with the most current software release. OG droid still works fine, I'm guessing since it doesn't use the Motorola app. Also tested and am able to send messages fine with the +1 prefix on an iPhone and windows mobile confirming Verizon answer that it was a device issue when they called me back in regards to my ticket moments ago?
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Mar 29, 2012
Kudos to the designer who made the Full Screen Battery Meter you get when you plug it in using the wall charger after it has shut down due to depleted battery. I don't know if this has always been there or if you also get it if you plug it in to your computer after a full discharge or when you plug it in to the wall charger after you power off (without depleting the battery fully). But it sure is a nice touch - a really smooth animated battery meter that fills the entire screen for the little over an hour that it takes to charge from 0% to 100%. Well done, Team MotoACTV
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Apr 6, 2012
I have been trying to download gold courses for 2 days now and can't figure it out.My device keeps saying "Downloading" and nothing is happening.
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Aug 7, 2012
I've owned the MotoActv for two month, I got the mysterious "moisture issues" that everyone seems to be getting even though I've never used it in the rain. But the thing that is driving me nuts is the music. When I hit random shuffle of all my songs, I hear songs I don't want to hear... song that I do not own on my computer. Where are these songs coming from? Today I heard "Boot Scoot Boogie!" I abhore country music as does my wife. Doing a computer wide search shows no evidence that the song exists on my computer. Yet there it is playing in mile four. Other mystery songs have showed up too. The performance music playlist seems to be filled with songs I never heard of, yet evidently I perform well to them.
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Feb 27, 2012
Let the developers know what new innovations you would like to see in Motoactive. Let them know what Apps, websites, hardware features that are out there that you love and would like to see incorporated into Motoactv.
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Jul 31, 2011
I know this thread is a year old, but I have to drag it up again as it seems Motorola haven't dealt with this problem yet. I have owned a Defy since a few weeks. I have a German vodafone contract which gives me a data roaming flatrate for several countries including Italy, where I am a lot of the time. And this roaming warning is driving me insane!! It pops up about 50 times a day (I live in an area with weak connection, so my phone loses the network sometimes, but finds it again after a few seconds, and up pops this warning), turns the screen on, drains the battery. It also pops up continually while I am driving and using the phone as a navigator, so I have to continually check "yes" so I can see the screen again, which can be pretty dangerous if you are driving on winding mountain roads...
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