Motorola Motoactv :: Screen Times Out Unexpectedly?
Feb 7, 2012
In non-workout mode, my MotoACTV screen unexpectedly goes dark after only a few seconds.
In workout mode the screen dims, a lot, after only a few seconds. For example: If I set the timeout for 30 minutes, it runs the full 30 minutes and goes dark. No problem so far, right?
But when I "wake up" the device by hitting the power button, the screen goes dark again (or dims in workout mode) in about two seconds and will not return to normal unless I go back into settings and reconfigure the timer.
I tried a factory reset, unchecking the workout screen timeout, no difference. Also, why is it that some uploaded workouts say "no raw data available"?
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Jun 16, 2012
I have bought my MOTOACTV 8GB about two months ago. I have had no problems with all the device functionalities (music playing, bluetooth pairing with earphones and phone notifications with a non-motorola phone, phone calls through the MOTOACTV, GPS, pairing with a BLE Polar H7 heart rate sensor,...) until the latest update (MA 1.7.3 N8).I updated to MA 1.7.3 N8 (from MA 1.6.13 N8) two weeks ago, and the weather notifications with the updated MOTOACTV app worked also fine. But when I went running, after hitting the "Quick start" for the workout (the same happened after setting a target or hitting the "Fit test"), I got the following error:"Sorry. The application Workout (com.motorola.gault.activity) has stopped unexpectedly. Please try again."After a few trials, I noticed it happened only when the MOTOACTV was trying to pair with the BLE sensor. If I empty the sensor list on the MOTOACTV configuration, the workout can be started, but without the heart rate functionality.
Another symptom I get is that I cannot pair my MOTOACTV with my phone anymore. The MOTOACTV forgets the pairing: everytime I go to "Configuration->General->Smartphone Setup", I get the question about the phone having Android 2.1 for discovering a new phone. On the other hand, I can perfectly pair my bluetooth earphones and listen to music through them, so it is not a HW bluetooth related issue.I have tried restoring factory defaults several times, erasing all the music and podcasts on the device, and configuring the BLE HR sensor, the MOTOCAST account, and the phone pairing in different order, all without success, getting exactly these two problems; I am starting to think that the software on the device has become corrupted since I updated to the latest version.
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Sep 4, 2012
Came to use my MA for my ride into work this morning, and the screen simply says "The application Launcher (process com.android.launcher) has stopped unexpectedly. Please try again" and has a force close button.Hitting the Force Close causes the message to re-appear.Powering off and back on again, causes the message to re-appear.Is there a way to reset the device using the buttons (I have no menus, navigation or anything other than the message above so cant go to the config to do a factory reset).
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Jul 21, 2012
Anyone getting the error, "The process xxxx has stopped unexpectedly" with one button that says "forced close"? If so what can be done to prevent it. I was at the end of my run yesterday and stopped my run on the Motoactv. When I clicked the button to stop the run, the error popped up. When I clicked the "forced close" button, I lost my entire run. The run can no longer be seen in my recent workout list. It was disappointing to loose the data. I was not running any music when this happened. I was only using the exercise mode at the time. My software version is 1.7.2 N8. I would suggest that the watch needs an option to make incremental saves automatically every lap. That way if the watch does crash or the watch is accidentally turned off, the entire workout is not lost.
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Jan 8, 2012
Right out of the box and after running the firmware upgrade I am now getting the following error on the clock screen:
"The application Launcher (process come.android.launcher) has stopped unexpectedly. Please try again."
There is a bar button below the message that says "Force Close". This error also occurs when you select "Battery Saver" under settings. There are also missing menu items under Settings. For instance there is no way to change clocks.The device boots up normally without errors and successfully has taken my Personal Profile settings. I also have been able to sync music to it and it plays and works with my Motorola S10 BT headphones.I have tried resetting to factory and then resyncing but no luck. I've powered it off/on many times but no luck. Everything was working fine before the upgrade. That is as far as I can tell anyhow. I only had it on 1/2 day today and did the upgrade.
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Dec 11, 2011
I had an interesting experience after the update on my run today. Up to now my MOTOACTV has been fine, but today I had the music just stop several times mid-workout and it would not start again for several minutes despite pressing the "music" button quickly or even going to the music screen and pressing the play button. Within a few minutes of trying, however, it would start back up like normal. Also, my heart rate monitor was dropped once, but "sef-healed" and it seemed to be about 10-15 bpm off from normal at times. (This could be a low battery on the hrm, so I'll replace that and try again).
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Jan 14, 2012
every time i get this anoying message motorola razr application home screen process has stopped unexpectedly.
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Sep 17, 2011
I have been having issues with my screen locking up after the screen times out and shuts off or when I turn the screen off. This dosent happen every time but at least once or twice a day. The power button will turn screen on and off but the screen is totally unresponsive to my inputs. I have tried factory resting it to no avail.
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Aug 3, 2011
My screen becomes unresponsive at times even when I am not running anything, then I have to press the screen lock switch to get it back running. I tried factory reset and do not run any task killer apps, I have faced this issue with both Eclair and Froyo.
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Nov 15, 2011
How can I stop my screen from timing out during charging. This is the first phone I've ever had that goes dark while on the charger and I'm not liking it.
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Jul 19, 2012
The Razr Maxx lets me operate lock screen controls like the drop-down notification bar and other things like BeyondPod control screen (with Previous, Play/Pause, and Next functions), but operating anything on the screen other than the lock does not prevent the screen from timing out and turning off. I don't know if the ability to operate anything other than the unlock function on the lock screen is a feature of the Razr or Android, but timing out while using other things that are available is annoying and doesn't make sense. Is this Motorola's bug or Android's?
Also, does Motorola development read issues on these forums or do we need to go through customer support for problems like this? I'm not sure which way is more likely to get through.
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Jun 16, 2011
I've had my ATRIX for 6 weeks now and I love it. It's my first smart phone and although probably not my last I expect to use it for a long time. My question/ observation deals with video play. Some sites show "postage stamp" that can be stretched while others show full screen automatically. Am I missing a setting to ensure full screen at all times?
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Nov 30, 2012
So, for the past few days, when I wake up in the morning, I have found that the lower half of my screen is flashing. I use the AlarmDroid app and have done so since I got the device in February, so I didn't think that this would be the cause. It will flicker for a while, then eventually stop, so I can't just take it to erizon and show it to them. It only seems to do it first thing in the morning when I wake up (plugged into the charger). I uninstalled the app and reinstalled it, but no change. The only thing I can think of is that a couple of weeks ago my phone would not restart, so I had to reset to factory defaults. This started after I did the factory reset.
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Apr 9, 2012
when i was using the Motorola SF600 headphones (nothing the break the fall when i dropped the unit) and the screen cracked. Ok no problem, cracked screen still works i can live with it. Now today my screen is blanking in and out basically i cant see anything on the screen. This sucks, the SF600 headphones failed me twice i should have never even tried them.Let me note I still have my 32gb 1g ipod touch which has been smashed and dropped on cement so many times guess what screen never cracked, not once the thing still works for crying out loud! Sad thing is i might buy another unit but motorola really has some suspect issues. I am thankfull i bought this unit from amazon warehouse deals and was issued a credit due to an incompelte box so out of pocket was maybe $150. But jeezus Motorola lets make some stufff that can last and survive an accidental drop.
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Nov 6, 2011
What is the screen resolution on the 1.6 inch MotoACTV screen? I can't find any data on this anywhere.
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May 26, 2012
I'm using a MA 1.6.13 N8. Brightness it at half and screen timeout is set to 30s. Workout screen timeout is off.
Just to make sure we're on the same page: the MA screen has three modes:
- Full on (color and bright) - probably eats up battery quick - out of the 30s configured, the screen remains on this mode for about 25s.
- Dimmed (B&W no backlight) - compromise on battery spend - the last 5s of the 30s are in this mode.
- Standby mode (screen off) - least battery comsumption - after the configured 30s timeout, you can't see anything.
So here is the question: Is this Dimmed screen mode available? I'd like to set this mode on always.
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May 11, 2012
Sometimes when my iPhone 4s rings and it is in my pocket, I reach for it and when I pull it out the screen is zoomed in and nothing I do short of shutting it down will make it zoom out to normal. Is there a problem with this phone? In this state, I cannot answer it and it is very difficult to move the screen around to get to the shutdown slider.
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Apr 28, 2012
I want to change my screen name on the MotoActv website. How do I do this? When I go into settings, it doesn't allow for this, only things like height, weight, password, etc..
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May 3, 2012
Is it possible to setup the motoactv such that the screen open when I tap on it?Otherwise, what do people do to open the screen when it is mounted on a bike mount?So far, I had to click the small button, but this is clearly not optimal when riding at 40km/h and you want to see that you are really at 40km/h :)
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Jan 13, 2012
last week my screen was staying ON whether the screen time out was checked or Not checked..This week, the opposite..the screen in both scenerios (time out checked or not checked), is first dimming and then going black screen?
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Apr 12, 2012
I go to apps > options > search and boom - "The application Homescreen (processcom.motorola.home) has stopped unexpectedly. Please try again." [Force close]I have confirmed other users are experiencing this.
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Aug 16, 2011
My Atrix has the latest update applied and has started recently showing the following error message:"com.motorola.service.main had stopped unexpectedly" Touching ok returns to the home screen for 1 second and the error reappears. This makes the phone unusable.I have performed a factory reset and the error was away for 24 hrs but now it has reappeared.
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Jun 28, 2012
I have enjoyed my motoactv to a certain degree, despite portal failures, bugs, and the like, but my latest experience is very disappointing.Add me to the list of persons that has had the device fall and develop a hairline crack in the screen. Ok I've seen the other horror stories on the forum about support. My device works fine, but I don't want it to get wet now with the screen crack.
I opened a call, and since I am from Canada, I was given a repair location that is right in my home city. Perfect! However they refused to even look at the device, claiming they repair Motorola phones but not the motoactv. I provided the Motorola ticket number and explained that Motorola referred me to them. They couldn't care less and refused to accept the device. I regulary use a US address, and so opened up a new case; and shipped my device to the US. The *very* day within hours of receiving notification that I would have to pay to have the motoactv fixed, (This is not a problem for me.) I phoned in and requested that the repair be made, and provided payment by credit card.I have a Gran Fondo event in Mid July, and will *definitely* be using my Garmin. Looks like I have perhaps totally wasted my money on this device, although for now I can use it as an mp3 player when I go to the gym......
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Mar 15, 2012
Is there another option that exists that would allow me to get my metrics read out on-demand (not looking for auto-intervals)?I hate tapping the screen for this. It doesn't seem to work unless I slap it about 4-5 times. I'd like to be able to just press a button sequence, double press a button, maybe press & hold the screen etc. to get metrics on demand.
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May 17, 2012
Does anyone know if there is a way to see your heartrate on the time screen without recording a work out?
Assuming you have a HR strap paired with your MOTOACTV.
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Feb 28, 2012
It does it when I am working out listening to music through Bluetooth headset.
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Dec 26, 2011
just picked up the Motoactv, and I've noticed the backlight does not turn on when I use the device? The screen still displays properly but without backlight.
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Aug 2, 2012
Has anyone noticed any screen seperation from the metal backing? My Motoactv is always in the watch band, and today I decided to take it out to wash the band. When i removed the device I noticed something very disturbing, the metal back on one corner has movement, i.e. The body seems to have come away from the screen ever so slightly. If I squeeze the device there is slight movement and a slight squeak noise?
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Jun 16, 2012
Mine is exactly same problem as the one posted below I think it is definately a design fault. url...Im have problems with support for my motoactv I bought it in us bu live in UK, Australia and Jakarta.The support chaps are telling me that I need US address and are refusing to offer me any support.My device fell out of the armband about a metre on wood floor when i was at the gym and the screen cracked from the corner.This seems to be a common issue with the device.Is has been going on with support of 6 weeks and they keep sending emails saying it has been resolved, when it most certainly has not.
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Jan 7, 2012
If marathon mode is set and screen timeout is set after you power down the unit and then power it up again it keep marathon mode set but looses the screen timeout selection. You have to go in and set screen timeout again before you start the run. I think this is a bug. I saw someone mention it in another posting. I wanted to bubble it to separate thread so a Moto eng could see it and hopefully fix it in the next firmware release.
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Jul 21, 2012
On the Motoactv Software Upgrade 7.2 release notes it shows a "create workout" screen with options I am not seeing (such as warm-up and cooldown). If I add a new workout, these do not show up as options. Why? Has this update fixed the issue where the unit does not cycle through the stages automatically?
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