Motorola Droid Razr :: Touch Screen Failure?
Dec 15, 2011
So there I was saving an alien world by killing one jelly at a time when my screen completely quit responding to touch. First thought was my Razr just had its first freeze/reboot but the sound was still going and the jellies still marching toward my precious gems. Instantly realized my Razr was ignoring me. Tried my side keys and they worked as usual, sound keys toggled sound up and down and lock key locked/opened power menu but was unable to select any options as the touch sense was still out to lunch. It's been almost a half hour and the screen is stuck on the lock screen and won't even dim. Which coincidentally is a good thing b/c it's way to much work to pull the battery on these things .
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Nov 29, 2011
I ordered a new Razr and noticed black spots and a perfectly straight black line on the screen when the screen is a certain shade of black. I noticed the spots while watching netflix and after taking a picture. I contacted VZW about it and they werent aware of any issues. I was concerned since I paid a lot for the phone I expect it to be better than that. So VZW sent me another new one without a problem. The second one had the same problem but more noticable. Also with both phones the screen would get really hot almost too hot to touch.
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Jun 20, 2012
I just got this phone yesterday (6/19) and there is one thing that I cannot figure out. When in sound setting there are check marks next to audible touch tones when using dial pad, audible selection when making screen selections, and screen lock sounds, but I don't get any sounds. Sounds work great for everything else. Volume is up.
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Nov 12, 2012
My RAZR M seems to have problems establishing a GPS connection. I have successfully established the connection, but often have to reboot the phone in order to get the connection established. At this point, I have been unable to figure out the pattern of when I can no longer get connected. I have turned off all Smart Actions that manipulate the GPS connection, I have tried leaving it on all the time, or off when I am not outside, nothing consistent that I can figure out.
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Jul 25, 2012
I am stuck in fastboot after the phone went dead. It says:
Invalid flash mode (s) (root failure)
0a.74
eMMC info:size 16g
To return to normal mode - first press power key to power down
Device is Locked. Status code: 0
Battery low
Cannot program
Transfer mode:
USB connected
invalid cc otv (cc system):invalid sp data
invalid cc hab(cc: system, status: 0x004e)
invalid cc otv (cc: system)
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Jun 20, 2012
I have had my Droid RAZR since February and still love it. Only thing I am concerned/annoyed with is after continuous use the back of the phone gets really hot to the touch. The screen also suffers from this and it gets too hot to put to my ear.
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Dec 10, 2011
I have noticed when I talk to people, I hear a random 'touch tone' like sound very intermittently.This happens if I make or receive a call and is not just when I talk to other Verizon customers.My home phone used to do this (VoIP) at times. Same sound but now its on the Razr.I never heard this calling the same people when I was on Sprint.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Feb 15, 2010
Suddenly my Tocco started to play, when I press anything on the touch screen it registers the touch in completely different place, or doesn't at all. So, either you have to press ALOT of times to do anything or you just get angry and cannot do anything. I took it to local samsung store with my warranty, after a week I had it back and they said it was liquid damaged therefore you have to pay.What I though is, if it was liquid damaged (But I never remember to have any liquid on the phone, even a small bit) wouldent it be worse? Not just screen sensetivity. After looking on ebay I have found Digitizer with touch screen for Tocco, which costs 15 pounds. So my question is, would it solve the problem if I bought it and replaces, and if not, any way to sort it out without paying too much?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Nov 9, 2011
The last time the display functioned I was starting a play-list for my shower. I adjusted the volume once or twice without lighting the screen, and after drying off stopped the music by removing the speaker jack again without lighting the screen. The device then went into my shirt pocket and I ate dinner then watched a movie but when I tried to do a little surfing before bed the screen wouldn't light up. I had seen it light up the buttons but take a few seconds for the display when the CPU was busy so I waited, nothing happened. I pulled the battery and tried again, nothing on the screen. But then I discovered that the touch sensor was still functioning, I could swipe to unlock and power down in the standard fashion just blind. I have examined the water stickers they are both white with bright red X's.
While writing this question (I am sure many of you already know this fact) I discovered that the display of my device is in fact three distinct functional parts. The capacitive touch screen still in operation on my device, the LCD image generator also still in operation, and the Led illumination source which for lack of a more accurate description is burned out.So my question is how could this occur, is it software or hardware, and what are my recourses?
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Nov 30, 2011
Has anyone experienced large memory usages for the multi-touch keyboard process? When I open the process the specific task that uses the large amount of memory is the "Admin Notifier"... Has anyone else seen the same? Is this normal?
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Sep 12, 2011
I've had this problem since i got the phone.When it's on the charger, and i need to use it, the touch screen will be very uneven in its responsiveness... Sometimes it will read my gestures and taps, sometimes not.
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Jan 18, 2016
Motorola Droid Turbo (v. 1) Ballistic - I have a dead spot on the upper left hand corner of the screen, annoyingly right where a menu or "back" navigation button usually is in an app. I have confirmed this one spot is dead to the touch with a screen tester. When I turn my phone off and back on, it reactivates the spot for a time, then eventually it goes dead again. This phone is less than 2 weeks old...I just got my settings just the way I like them.
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Jul 31, 2011
Looks like I will be heading to Verizon tomrrorow for an exchage on my DROID after 3 weeks with it. Today, suddenly, the bottom icons are no longer responding to touch. I cannot click the phone dialer, SMS, camera or app icons. Anything above this first row still works fine. I did a factory reset on the phone and still no luck.
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Jun 26, 2011
I picked up my phone as I usually do, slid open the keyboard, typed out a text message, and then attempted to press the send button with my finger. For some reason, my touch didn't register and I had to manually select the send button by using the keyboard. I thought it was a glitch, however I am not able to select anything using the touch screen with the keyboard open. For example, if I press the lock button and attempt to unlock my phone with the touchscreen while the keyboard is open, I get no response. Also, if the keyboard is open and I try to open an app or perform any function using the touch screen, I recieve no response. However, the touch screen performs perfectly fine with the keyboard close. The main reason I got the Droid 2 was because of the physical keyboard paired with the touchscreen so I would like to fix this problem as soon as possible.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Sep 26, 2011
All of a sudden today my notification bar... or rather that top portion of the touch screen has gone mad.When Im on a vertical screen... the notification keeps trying to pull down.When it is a horizontal screen, whatever icon, or keys if its the full screen keyboard, just start typing away like crazy.I had it on landscape texting onscreen..... it typed out wqasdddddwwedaaad. So it must be something "stuck" on that portion of the touch screen.How do I fix this.I dont have any new installed apps in the past week. I had very few issues when I got the gingerbread update, and they all smoothed out. The only thing recent was 5 days ago I changed from a 8gb microsd to a 16gb, but I doubt that would have any impact on touch screen function.
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Nov 2, 2012
Have my display stay active so I can monitor my time.Way to Keep screen on
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Nov 19, 2011
I'm getting the following error when trying to check corporate sync emails :"The process com.motorola.service.main has stopped unexpectedly. Please try again.I've tried again and I still get an error. I've tried rebooting and I still get an error. Yahoo and Gmail are fine.I also get this error when I try to amend the settings in Accounts:"The application Email authenticator (process com.motorola.provider.authenticator) has stopped unexpectedly. Please try again."There are loads of posts of this topic for all Motorola Android phones (this is the first discussion for Motorola Razr) - none of them have a decent solution!
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Oct 21, 2015
I have a Droid Turbo. This morning the screen stopped responding to touch. I took it into the Verizon store and they told me I was covered under the warranty but that I wouldn't be able to recover my data because I have a password on my phone. Is there a way to recover my photos and videos by bypassing the password? Or will I actually lose everything?
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Aug 8, 2012
I've been using the Razr Maxx for just about a week now, and the push mail on my iMap account does not sync consistently. Sometimes it works fine, but usually mail just doesn't get pushed. When this happens, toggling the Background Data option seems to re-start the sync process, and the mails start coming in. However, after a while, it just gets stuck again. At first I thought that the trigger might be a disconnect from the network. especially during a drop from 3G to 2G, but it fails even if the network connection is stable. The POP accounts which are on a fetch-schedule work just fine.Suggestions for third-party clients such as K9 and MailDroid are fine, but these do not integrate with the Universal Inbox widget, which I feel is a great tool, especially since it combines text messaging, FaceBook and Twitter all in one.
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Nov 16, 2011
My phone connects to my Bluetooth fine and I can make an outgoing call. When I hang up and then try to make another call, for some reason the audio of the phone is not going through my car stereo for the second call so I switch the phone over to speaker phone using the speaker phone button on the phone. While on speaker phone I notice that the Bluetooth is still locked onto my stereo but I can still have a normal phone call through the speaker phone on my phone. After I am done with my call I try to wake the screen by pressing the power button and the phone does not respond BUT my call is still connected so I know the phone has not locked up or crashed since I can still talk to the other person on the other line. In order to get the screen to come back on I have to do a hard reboot by pressing the power button and volume keys.
I tried making a few more calls after it rebooted but this time I turned off Bluetooth prior to making the calls. I was able to make 3 other calls with no problems and the screen woke up each time I pressed the power button. I should also note that my WiFi is still on but not connected to any networks during that time and also my GPS antenna is on but not being used.
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Nov 16, 2011
I went and played with a RAZR again today.I love it but the one killer thing for me is that it has no real white's.Everything looks grey and washed out even at 100% brightness.I hear that's because of how the screen was made.
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Jun 21, 2012
Who else screen just turns off out of nowhere while your using it like i was on the internet and out of nowhere my screen just went black while i was using it.
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Sep 22, 2012
Since the rollout of 4.0.4 I have had the same issue on both my D4 and RAZRM. When the phone is rebooted, the "Stay Awake" under Developer Options is reset to "on" (box is ticked by default). this is NOT the correct default setting.I thought the issue is related to SystemPanel and perhaps its monitoring function, but anfter uninstall, the problem persisted.I can't figure out which app is causing this, so I thought I would mention the problem again on this Forum in case anyone has had a similar experience, and knows what app/process might be over riding the default settings.I will say it is less of an issue with the RAZRM as I have not had a forced shutdown/reboot since I got the device (D4 reboots were a daily issue).
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Feb 10, 2013
Got home from work today sat down, checked some emails on my phone, then plugged it in to charge on the table beside me. I took a shower and when I came out to check for messages on the device the glass had a single crack from the top to the about half way down the right side. What the hell? I had this phone for about 7 days and havnt so much as fumbled it in my hands. Since the Rogers store didnt open until 12pm, I decided to do some research about this and see if this problem has affected anyone else. To my surprise this is a well noted issue with these phones, yet I see nowhere that Motorola has stepped up to issue a notice or recall reguarding this. So I took my phone in to the store and the employee was amazed as well, since the phone is in mint shape and definatly doest apear to be abused.
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Dec 15, 2011
Today suddenly my motorola droid razr screen went black. i can see the notifications tray on the top and am able to slide it down. the 4 button on the bottom also don't seem to work except the back button. if i press them longer then they seem to respond. i have restarted twice already and even reinserted the microsim but no change. i got the device 4 days back.
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Dec 28, 2011
trying to set up motocast, and the screen is locked saying " please wait while usb loads your content"...been like this for a hour, this normal?
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Nov 12, 2011
Picked up my Razr at Costco yesterday, they didn't have a working demo unit to compare, but when I finally got it home and was playing around with it, I noticed that the screen is very dark. Its like the contrast ratio is set to 100%....whites are very bright and blacks are very black...making for very high contrasty images; many of the images get washed out.
...is this normal, I've read on other sites of issues of it being green, my has this too, but the contrast is so poor that I just want to give this thing back.
I wont be able to get out to a VZW store until Monday to compare
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