IPhone :: Text Tone Will Not Play And Sound Does Not Play From External Speaker

Jun 23, 2012

My iphone 4s has been updated to the iOS 5.1.1. Since then it will not play music or give a text message alert sound. We have restored the phone, we have toggled the mute switch, and we have rebooted using the home button and power down and nothing has worked. The volume does not adjust, there is no sound bar when pressing the sound control buttons along the side of the phone. When double tapping the home button on lock screen there is no sound bar. It will ring on incoming calls and the Speaker phone does work while in call. All of the volume controls will work correctly when the headphones are in music plays, text tone works, video sound works but as soon as they are removed it reverts back.

Info:
iPhone 4S, iOS 5.1.1

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