IPhone :: Checking Upgrade Eligibility Via AT&T.com
Jun 14, 2010
I have searched and I see plenty of threads on checking eligibility online via AT&T.com but I can't seem to find on the site where to get detailed info.
For example, I log in, select the line I want to check eligibility for, then it brings me to phone selections. On the line that is eligible the phones are discounted, on the line that isn't they show full retail price. However that's NOT what I am after. I want detailed info on my upgrade status, not just to base it on if a phone is discounted.
I can't call 639 because I no longer have my iphone.
I'm already planning on using another users upgrade eligibility but I wanted specific dates and info on my upgrade status for future reference (new Iphone next year)
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Jun 15, 2010
When trying to pre-order I keep getting stuck on the first screen then followed by the second. Anyone else?
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Apr 8, 2010
I'm trying to decide if I should up my monthly plan for the next few months in hopes that I'll be eligible for the next iPhone upgrade at the full discount. Last year, I was eligible for the full upgrade on launch day (after AT&T revised the dates). However, when I check my eligibility now by dialing *639#, it says I'm not eligible until 11/20/2010. I lowered my rate plan this past year and also now get a discount on the rate plan and data plan. So, I'm trying to determine if the lowered plan with discount is what's causing the 17-month upgrade eligibility instead of last year's 12-month.
So, what's your eligibility date? Does anyone have a 12-month eligibility and upgraded last year on launch day?
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Jul 1, 2010
I think I may be SOL... My brother had the iPhone 3GS and was eligible for the full upgrade pricing on the iPhone 4 - so he preordered his no problem. I wanted the white one so I was going to wait until it became available, but until then I was just going to use my brother's old 3GS temporarily until the white iPhone 4 became available. We wanted to open up a family plan cause it'd be cheaper, might as well save some cash asap, ya know?
I chatted online and in store with an ATT rep to make sure that if we went this route, I would still be able to get the white iPhone 4 at the full subsidy, when it became available. I didn't want to use his 3GS forever. Both responses were "Yes, 100%. You can get the best price on the iPhone 4 whenever you like, since you'll be bringing your own hardware." Which is what I figured, since that was the whole point of a 2 yr contract - subsidized phone for 2 yr service.
Just checked my upgrade eligibility online and says I'm not eligible until 06/2012! I called Customer Care and was told there was nothing they could do. I even saved my conversation with the ATT rep online in case something like this happened. I was instructed to go to the ATT store where we opened up the line and either "Return my handset" or just cancel my line completely. I was furious! Return my handset? WHY?! I already own it! Then I get the generic response of "I'm sorry sir, there's nothing else I can do."
Is there anything else I can do? I almost feel like I've been scammed out of $400?
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Jun 5, 2010
I am planning on switching to AT&T when the next-gen iPhone comes out and was wondering how does upgrading work on AT&T? Is it usually 12 months into the contract when you are eligible to upgrade or do you have to wait the entire 24 months before you are eligible for upgrade pricing?
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May 28, 2010
For future reference, please refer to the guide here at iPhone Upgrade Guide. This thread will still be updated for your convenience.
This is for those that have questions about the Upgrade Process for the iPhone on AT&T Wireless. Please put all questions and answers here.
1. Can I use someone else's upgrade?
Yes, AT&T will allow you to upgrade any line to receive a new phone. You can then activate that phone on any phone line you like. Apple is able to do this at their stores also, but will take a bit more time since they have to call AT&T first.
2. What about the eligibility dates for using someone else's upgrade? They renew the other person's contract (upgrade), but the iPhone will be activated on your line.
3. What is the pricing structure?
Those that are eligible for upgrade or new contracts can buy the iPhone 4 at 199/299 at capacities of 16GB and 32GB, respectively. Early upgrade, which is AT&T allowing you to upgrade at a higher price point because you are not eligible for the best pricing, can purchase the iPhone at 399/499. No-commitment price is 599/699, but a voice and data plan are still required. The entry level iPhone is the 8GB 3GS, which is 99 for upgrade eligible and new customers, 299 for early upgrade, and 499 for no commitment. The 16GB and 32GB 3GS will still be available in store while supplies last.
4. How do I check my upgrade status?
Press *639# (*NEW#) on your phone and send it. Your upgrade status will show shortly. Call AT&T Customer Service and ask. Login to your account online and click "Check Upgrade Options."
5. Do I need to bring in my old phone or my sim card to the store? No, the new iPhone will come with a sim card pre-installed. You just need yourself, ID, and payment (preferably a credit/debit card).
6. What about this new microsim that is in the new iPhone?
It is basically the same sim you have right now, just smaller. You keep the same number you have currently, unless you are opening a new line. The new microsim will have your current account information updated when the iPhone is activated.
7. Does my name need to be on the contract if I plan on going without the account holder to upgrade?
No, you just need the account holder to add you as an authorized user. You also have to be over 18 because you will have to sign the new contract from the upgrade since it is legally-binding. In the past, some Apple stores have not allowed Authorized Contacts to perform the upgrade. But in other cases, they were able to perform the upgrade by providing the last 4 digits of the SSN of the primary account holder. But, it seems like it is different from store to store. However, if you go to an AT&T Corporate Store, you'll be fine as the authorized user.
8. How about corporate discounts?
It would be best to head into an AT&T Corporate Store to do this. They have the resources and information to correctly process your discounts. Apple stores do not have the resources to do this. Many users have experienced the problem of having their discounts removed last year, myself included. While it is possible to have the discount re-added after upgrading at Apple, it would be much more convenient to not go through this and just head to an AT&T store.
9. When should I cancel my FAN discount to ensure a smooth process at Apple stores?
You can do it anytime up until you purchase the iPhone.
10. What is the iPhone process at AT&T versus Apple Stores?
There is relatively little difference between both buying experiences. However, for preorders, AT&T guarantees your phone with your name reserved for it. Apple, on the other hand, just guarantees you a phone for that day only, the day after, the iPhone is up for grabs again. The only difference that is clear is that Apple generally has much much more stock of iPhones than AT&T.
It is known that in the past, AT&T has offered freebies like accessories and even the waiver of activation fees compared to nothing, but maybe T-Shirts or free coffee/food at Apple lines.
11.What is a FAN?
Foundation Account Number. Think of it like a group discount for organizations that subscribe to the service.
I have an Individual Responsible FAN - meaning I pay for my own line, but I get a 15% discount on the service. There are also Corporate Responsible FANs, where the company pays for the phones.
12. My upgrade date, sent to me in a message from *639# on my device, is XX/XX/XXXX, can I qualify for an upgrade?
AT&T has given its customers a special upgrade option to those that are eligible for up to six months (up to December 2010) from the launch date of June 24. These customers are automatically bumped up and are given the option to upgrade at the 199/299 price. Those that are not eligible can purchase iPhone 4 at the early upgrade price of 399/499.
13. A full discount on a standard handset or iPhone upgrade is not available at this time but you may qualify on XX/XX/XXXX. We can offer you a discounted iPhone upgrade at a higher price with a 2-yr commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer. What does this mean?
That's an early upgrade, which means you pay a bit more than the new customer/eligible people, but less than unsubsidized. That price is 399/499 for the 16GB and 32GB models, respectively. If XXXX is 2010, then you can pay the 199/299 price.
14. How will the new data plans affect me?
The new plans will lower the cost of an entry-level voice and data plan for smartphones by $15, to $54.99. Existing users will have the option of sticking with their current plans indefinitely, even if they switch phones.
15. When I upgrade, does it add 2 years to my contract or reset? When you upgrade, your account will reset to two years from that date, not add another two years in addition to what you are left with currently.
16. When can I purchase iPhone 4?
Preorders begin June 15. The release of the iPhone will take place on June 24. Those that preorder online have the option of either picking it up in store or having the device shipped to your home or business as early as June 24. Store opening times will be released as the launch date approaches.
17. How many devices can I preorder?
AT&T and Apple stores will sell one iPhone 4 per person for new customers, and one device per household for new orders placed online. Existing customers may purchase one per eligible telephone number online or through our stores.
18. How do I activate my device?
Customers who order their device through AT&T or Apple and have it shipped directly to their home should follow the instructions included with the shipment. If you’re picking up your device in an AT&T or Apple store, we’ll help you activate it before you leave. Customers performing an exchange for iPhone 4 must activate in an AT&T store.
19. Will my credit card be charged if I preorder?
At the point your order is placed, we will authorize the funds to cover your purchase. However, your credit card will not be charged until the order is shipped. Remember to use a credit card as debit cards cannot be used to preorder.
20. When and where can I pickup my preordered device?
As always, a pick up date depends on when you preorder and on our available inventory. That said, this year we’re encouraging customers to have devices shipped directly to their home or business – the fastest and most convenient delivery option. Customers can also opt to pick up their preorder at an AT&T or Apple store. Customers performing an exchange for iPhone 4 must have their device shipped to an AT&T store.
21. Can I use a debit card at AT&T to preorder?
According to AT&T's press release, customers who want to preorder should use a credit card as debit cards are not allowed to preorder.
AT&T Upgrade Policy Path
First of all, it's not your TOTAL bill that counts to ATT (so many people have family lines...that's why people complain their bills are over $200 but their lines don't qualify).
It's YOUR PRIMARY line that gets you the early 12 month upgrades if you spend more than $100 on voice/data (they exclude text). The secondary lines won't be eligible for upgrades until around month 18, or 21 depending on how much revenue the secondary lines generate (most people have to wait till Feb 2011, assuming they purchased the 3GS in June 2009. I believe you have to spend more than $60 each on your secondary lines if you want it eligible for an upgrade every 18 months. But most people are $10 for extra line plus $30 for data=$40= waiting till Feb 2011 for upgrade.
If you are a single plan only and meet certain plan requirement, ATT is doing you a big favor by moving up your upgrades by up to 6 months earlier.
Here are some examples:
Family Plan 89.99 ($80 for first line plus 9.99 for second line) Plus $30 data for each line
Line 1. Purchased iPhone 3GS June 2009=eligible for full subsidy upgrade June 2010
Line 2. Purchased iPhone 3GS June 2009=not eligible for full subsidy upgrade until Feb 2011
Line 3. Purchased iPhone 3GS June 2009=not eligible for full subsidy upgrade until Feb 2011
Single line plan (59.99) plan plus $30 data= Purchased iPhone 3GS in June 2009. Normally you would be eligible for full upgrade in Dec 2010 (18 months) but ATT has been kind to let you upgrade 6 months early so now you are fully eligible.
Single line Plan 39.99 plus $30 for data. Purchased iPhone 3GS in June 2009. You won't be eligible until Feb 2011
Single Line Plan 39.99 plus $30 data. Purchased iPhone 3G in April 2009. Normally they won't be eligible for full subidy upgrade till Dec 2010 but ATT is being kind and moving your full subsidy upgrade to NOW for the new iPhone 4.
So those who are within that 6 months of becoming eligible (eligibility up till Dec 2010) are getting benefits of ATT's early full subsidy they made just for the iPhone.
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Jul 22, 2010
Can anyone who has returned their iphone tell me how long it too them to get their upgrade eligibility back? also, could you tell me whether you called att to do it.
Apple received my iphone yesterday morning, and att refuses to give me my upgrade back for 72 hours, and I keep getting different answers on whether everything is right or not. My contract date is back to normal and my upgrade fee has been given back to me.
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Jun 18, 2010
Bought new 3gs last xmas and have an eligibility date of may of 2011. If I early upgrade, do I get the full subsidized price next May or does the K start all over?
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Aug 13, 2010
Yesterday I went on to my wireless at AT&T to look at my upgrade eligibility on the new Torch. I have Premier. I was not expecting much other then no commitment price since I got the iPhone 4 in June. The Blackberry Torch was $499.99 plus tax as I expected no commitment but under this it showed some phone I might like based on AT&T estimates of what I looked at. The Samsung Captivate which I also assumed was $499 no commitment(it says this on the AT&T site and at the stores) it was listed at $372.99 (with tax and 1 day shipping it was $412) The iPhone4 16GB was $399 with tax also.
The Aria was $399.99. I put in an order for the Captivate as it saves me $120 on the price of this phone when factoring taxes and cost. I don't really understand Premier or AT&T why is their twin flagship phones going for cheap on No-Commitment yet the Torch and Aria are so much more? Does it have to do with my Premier account? if so then why these phones and not the others? On the flip side I think I am going to like this phone the Apple screen is nice looking but the Captivate is also stunning. Is there any cons on the Captivate besides no flash and no side loading app?
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Jun 8, 2010
I want to sell my 3G S now, but I've checked everything and I'm still not comfortable with what ATT is telling me. When in dial *NEW# from the phone, the message says they can offer me an upgrade.
The website says I "may" qualify for an upgrade. Calling 611 in the automated system, it says they can offer me a discount. Can anyone clarify this for me?
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Jun 13, 2010
Whos eligibility changed after they logged in to AT&T today?
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Jun 8, 2010
I have owned every iPhone to date and purchased the 3GS last year, DAY ONE. As of June 19th, my contract will be one year old. Yet, I am not eligible for even the early upgrade price. AT&T says I will be eligible 2/11. But Apple says I'm eligible in December 2010. That's one issue I'm having. Why the difference? And why are so many iPhone 3GS owners eligible when the majority of them renewed their contracts the same time I did, so most contracts are no older than mine. I don't understand why some people's dates have been pushed back and other haven't been. I understand that those eligible for upgrade in 2010 had their dates pushed ahead 6 months, but WHY were they eligible in 2010? If they renewed their 2 year contract for the 3GS, why were they eligible in 2010 to begin with? I don't understand why "Account Holder A" buys a 3GS in June of 2009 and is eligible for upgrade this month, but "Account Holder B" whom also bought a 3GS in June 2009, but can't upgrade to the iPhone 4. why?
Finally, I'm trying to figure out how to get around things. Please advise. If I cancel my contract and pay the ~$100 ETF ($175-5 per month), a few people have said AT&T will not let me open another account for 6-12 months. Is this always the case? Second option, what if I add another line and get the iPhone at a subsidized line, then cancel the first line and pay the ETF. This would work, right? I'd only lose my number? Third, most legitimate option. I was thinking about adding a line for my brother. He's dying to get an iPhone 4. If I added a line and selected a family plan, shouldn't this give me "VIP status?" I have read that those with VIP status have had their upgrade eligibility pushed forward. If I went to AT&T on preorder day and opened his line first and bought the subsidized iPhone 4, chose a family plan, would I immediately be upgrade eligible on the original line? This way I could buy my iPhone 4 at the discounted price as well?
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Sep 5, 2014
I have had issues with my sleep/wake button and as my phone was eligible under the program I requested the apple store (India-Bangalore) to replace my phone. Firstly this is not the first time I have faced this problem i.e. I have already replaced my iphone once which also had the sleep button problem. After diagnosis the technician did agree that the sleep button did not work at times, but as the phone was not covered under warranty, I have to pay to get my phone replaced. The reason given for paid replacement given was because of dents to the exterior. However, the major dent is only at the bottom of the phone and not near the sleep/wake button.
Info: iPhone 5, Sleep/Wake Button replacement
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May 24, 2012
I have seen somebody use iphone 4 to do price checking, how to it exactly?
Info:
iPhone 4S, iOS 5.1.1
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Aug 29, 2010
Is there a quick way to check text count?
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Jun 17, 2010
I am kind of the most impatient person in the world it seems.... Is anyone out there really able to just check it once and wait?
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Jul 28, 2010
I will check about 1,500 songs in iTunes I like and put them on my phone. Then my daughter will "select all" then "uncheck selection" then click the songs she likes. Then my my son will do the same thing. So, now if i go back to select or unselect music I have to start from scratch. I'm sure there is an easier way for all of us to select our music than starting from scratch everytime. I thought about making a file with my music in it but then I'd still have to click and drag over 1,000 songs which would take forever.
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Apr 8, 2012
whether Apple will ever give the spell checking programm in iOS any updates? I am using the German version of iOS and the spell checking of iOS is an offence any for of intelligent life. Even the T9 software in the 1990 was able to LEARN user spelled words and to save them for further use. The iOS spellchecking doesn't seem to have this feature. Words I use regularly in SMS or Mails.... the iPhone just won't save and every time again i have this autocorrection recommendation which is automatically accepted when pressing space or komma .....Wrinting was thus easier on a Nokia phone in the 90...
Info:
iPhone 4S, iOS 5.1
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Jun 2, 2012
I lost my iphone last night and want to check my voicemail from my landline. It's been so long I can't remember how!
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Nov 30, 2014
My iPhone 5 is stuck on Checking for Mail. The other features of mail are working properly on my iPhone. All features of mail are working properly on my iPad Mini and on my MacBook Pro, also, so it appears that the malfunction is isolated to just this one issue and only on one device. I have tried restarting and resetting my iPhone to no avail. Â
Info:
iPhone 5, iOS 8.1
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Jun 23, 2010
Related to the iPhone launch? http://www.fedex.com/us/update.html It looks like the tracking system for fedex is down. Quit checking your delivery status (I am included ) I think we killed it.
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Aug 6, 2010
It looks like my iphone 4 checks email every 15 min or so even though everything is turned off? The Fetch is set Manually. Under "Advanced" it says If Manual is selected, this account will only check for updates when the application is in use.
But I made sure the Mail is not running on the background, how come it still checks mail?
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Mar 24, 2012
How do I disable checking for email updates when opening the email to view older mail already downloaded?
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iPhone 4
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Jun 23, 2014
my iphone 5 has stopped checking my mail automatically. I now have to tap the mail icon on the desktop to check mail. This just happened. I have not changed any setting on the phone.
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Aug 22, 2014
Is it possible to spell check/auto complete against more than one language. (email, iMessage, SMS...)
Info:
iPhone 5, iOS 7.1.2
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Jun 26, 2010
I definitely have issues with the reception when I touch the phone, but seems some people are ok. As we are all running the same software I think there is a production problem on some phones. How about Apple release an app you download if you think you have a problem. The app checks the reception when you are touching and not touching it, and if it determines there is a problem with your phone it automatically orders you a replacement. It could also check your GPS and immediately send an Apple courier to your location but that is maybe going to far.
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Mar 14, 2012
I have a 3GS phone with IOS 5.1 and can not sync my contacts from from mac after checking replace info on this i phone i now have no contacts on my phone
Info:iPhone 3GS, iOS 5.1
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Apr 30, 2012
I have 3 email accounts set up. in 'Mail' the following is displyaed:
"Mailboxes
Inboxes
- All Inboxes
- email account 1
[code]....
But as soon as 'Mail' is opened it checks all the accounts. Apparently it doesn't work this way for everyone: it seems a little pointless to have separate inboxes and then ignore them and default to downloading them all every time anyway. The accounts are all sey to "manual" under "fetch new data".
Info:
iPhone 4S, iOS 5.1
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May 3, 2012
When I go to check my email a box pops up telling me the password is wrong and it's not! I have tried shutting my phone completely off and turn it back on and it still does it!
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iPhone 4, iOS 5.0.1
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May 23, 2012
I'm getting a similar message on my iPhone 4S, iPad 2 and iMac when I am checking email. how to fix it?
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iPad 2, iOS 5.0.1
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Jun 13, 2012
Why would my iPhone send messages, text and emails, videos and pictures quickly for months, then, inexplicably, for a period of two weeks, consistently, take 30 seconds or minutes to send any length text, email or photos? And it doesn't go any faster whether I am on my carrier network, or the broadband wifi.
Info:
iPhone 4S, iOS 5.1.1
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