IPhone :: Bought From ATT In-store / Exchange From Apple - Can Return Phone?
Jul 15, 2010
I need help clarifying return procedure. It late and I can't call ATT, hoping someone in similar situation could help me. I bought the phone from ATT in-store. I had it exchange from Apple, the replacement still have the reception problem along with new problems. Can I return the phone? It have a different serial number now and I still have my genius bar replacement confirmation paper.
Also this phone was an add in line, so if I return the phone does this mean I lose the number? I would like to keep this line. Just returning the phone until everything get better then I rebuy.
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Jul 7, 2010
My company surprised me with one so I don't need the one I purchased.
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Apr 21, 2012
The story so far: I bought an accessory in Nov 2011 at an Apple Retail Store. (Philips dual-dock speaker) It started malfunctioning in Mar 2012. (Dock not charging anymore) I brought it to an Apple Store (closer to my place), they were happy to replace it on the spot, except that there was none in stock. So I was advised to go to an other Store (the original one), where they had stock. So far, so good for service. I went to the other store, but there I was told that they could not replace it because I had bought it more than 14 days before, so I had to contact the manufacturer directly! So my questions are:
- What is, if any, the actual policy on non-Apple product repair & replacement?
- Why don't all store follow the same policy?
- Should I just try my luck again with another person, until I strike gold and get it replaced?
Info:
Philips DCS390
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Jun 28, 2010
My iPhone screen is darker towards the top and therefore I wanna exchange it, could I just take it to the Apple Store even though I bought it from ATT?
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Jun 24, 2010
I ordered from Apple online, but I want to return it. I already opened it though. Will they take it back with the receipt?
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Sep 6, 2010
Ok heres my problem. About 2 weeks ago i went to the Apple store because i got an iPhone 4 with probably the worst proximity sensor on the planet. Literally i hold it up to my face and dont move a muscle and the screen flashes on and off. Its literally caused me to add calls at 3 a.m and hang up on 50% of my calls. So i asked if i could swap it out and the guy working said i should wait for the software update and getting a new phone would still have the same problem. So the problem is now my 30 days is up, and what if the update doesnt fix it? Do you think theyll still let me return it? ATT store wouldnt let me swap out either.
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Jun 30, 2010
So, yesterday morning I got up early and decided I might as well place an online order for the iPhone through ATT.com instead of waiting around and hoping to pick it up in a store. However, my friend told me yesterday afternoon that the local ATT store had some still in stock, so I went over and managed to get one. Yet, I never canceled my online order for the iPhone, and as of this morning it still is listed as processing.
So, will that order eventually be automatically canceled before it ships since I already got an iphone at a discounted rate at the store, or will I get sent another iPhone?Also, could they send me the second iPhone and then charge me the non-discounted rate?
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Apr 27, 2012
A year ago I bought a iPhone 4 from Apple direct as I had a Sony Orange monthly contrct phone that broke and Orange would not replace the phone for me. So I made my normal SIM into a micro SIM and have used my Orange SIM in my iPhone for a year. My contract with orange is now at the end of its term and I have bought a Iphone SIM only Tesco 12 month contract deal.
The SIM arrived but when I put it in it states that there is "No Service" - now this has confused me as I thought if I bought the phone direct from Apple it would be unlocked - I can not call Orange and get an unlock code as the phone they have registered for me to use is a Sony phone?
I have tried doing a factory restore with my phone and logging onto itunes but Tesco (o2) is not listed as a provider?
How do I unlock it?
I need to get it unlocked at a shop but don't they just hack into it or I need to Jailbreak it but again I thought if I do this I will have problems with updates etc with the phone?
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Jun 10, 2010
i'm sure plenty of you will say, "Use the search function!" or something but im kinda in a When you go to an Apple store and they activate your phone, is that the same as going to the actual AT&T store and activating it and renewing your 2-year agreement? Or would i have to get the phone from the Apple store, then go to the AT&T store and then set up my new 2-year agreement? I plan on getting the new phone the day it comes out and i just don't want anything getting in the way of that. My current phone has dead pixels going halfway across the screen so i cant wait to finally pick up a new one!
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Jul 18, 2010
I am wondering about my upcoming ATT Premier order for an iphone. I plan on ordering it on a new line, then going to ATT and switching sims to my primary line. Now I wonder if when I go into an Apple store in case my phone has any issues, will it matter what line its on or where I bought it from? I have never owned an iPhone so I dont know how the apple store actually works.From what I rememeber, I bought a used iPod Touch a long time ago, and it had issues and I just brought it in and got an exchange. Will it be the same with the iPhone?
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Jun 24, 2010
I reserved a 16gb black Iphone 4 online last week for pick up today at the Garden State Plaza Apple store.. I showed up around 9pm because I was working all day.. The "genius" at the door tells me they only have 32gb phones left. If I wanted a 16gb I would have to come back later and they MIGHT be able to hold a 16gb phone for me when it comes in and they don't know when that might be. This is ridiculous, the closest apple store to me is an hour drive away and I work crazy hours.. If I order a phone online I won't get it till mid-July.
The manager at the store basically told me tough luck and if I wanted a 32gb he would give me one after waiting in the huge line that the people who did not reserve a phone were waiting in. Any one have any other ideas of how to further go about this? It is almost like a bait and switch to the 32gb..
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Jun 29, 2010
Does anyone know if the 30 day return begins on pre-order, ship day, or delivery day?
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Feb 19, 2010
I recently replaced a lost iphone. Just after jailbreaking the new iphone at home, it crashed and would not boot again. I was forced to restore to 3.1.3 because I had just jailbroken and did not back my phone up. What are ways people have returned their iphones for an exchange? I want to try and get another 3.1.2 iphone this weekend before they are all gone.
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Jul 6, 2010
I wonder if Apple will release a software update to address the current issues before or after the 30 day return policy expires? I don't see software fixing the antenna issue and I am curious see when the release comes out.
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Apr 1, 2011
I'd like to know how I can re-download software I bought from Ovi Store some time ago?The 9000 series is the most reliable computer ever made." HAL 9000
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Jun 16, 2010
Anyone have similar experience? I preordered 2 16GB Blacks on @ 5:15am yesterday. I received email confirmation on both Apple IDs I used, however, my store (Oak Brook, IL) does not show my reservation on the main website, but does confirm my reservation on the iPhone App? Is this sufficient backup to secure my phone on the 24th?
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Dec 1, 2014
My Lumia had to be sent away for a replacement motherboard and now is mostly working much better than prior to its death! However, I have some music I bought from the Microsoft store which now can't play. It states I should check my xbox music subscription but I don't have one and have never needed one. I bought the album and downloaded it, I'm not streaming from xbox music.
I don't want to pay for xbox music when I bought the music. I'm not streaming it so I don't see why I have to pay twice.
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Jul 25, 2010
I made a purchase for a black bumper and paid $31.60 but when I go to the Apple.com website to check the status of my refund its shows "There is no record of a refund for the receipt number you entered." I tried entering my receipt number plus last 4 of card and I also tried just entering the full CC number as well and get that response for both.
Just wanting to know if anyone has possibly experienced before, wanted to to see if any Macforum members have had this issue and what was the resolution to your issue? Should I just call Apple? Are they giving refunds in store if you take in your receipt?
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May 3, 2012
Well, I decided to make my own apple account and bought some apps on there, now when I want to update any app it will ask for my fathers acc.
Info:
iPhone 4, iOS 5.1, App store
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Jun 17, 2010
If they do.I am not sure what I might do!
I just want white ones.
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Jun 5, 2012
My apple ID is not working with my apple store
Info:
iPhone 4S, iOS 5.1.1
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Mar 4, 2010
So, I just bought a JB'en iphone 3g tonight.Went ahead and unlocked it using ultrasn0w.Connected it to my mac/itunes, and it asks "an iphone has been previously synced with this computer. setup as a new iphone -or- restore the backup of ***"So, since I had purchased apps using my *** phone (actually was an ipod touch that i got rid of), I'm thinking that I should restore the backup so that I can get my paid apps back for free.
Questions:
-will restoring this backup to the new unlocked phone restore it to its original locked state (i.e. will i have to re-jailbreak/unlock)? or will it simply restore preferences, etc...?
-otherwise, if i call this phone a new name, is there a way to transfer my purchased apps to the new phone's account?
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Jun 14, 2010
I have logged onto the apple store from 3 browsers each saying the url requested was not found on this server.... wat does this mean
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Feb 17, 2010
I'm currently on T-mobile but I have an Iphone that is within its warranty, If I bring it into apple to try to exchange it for a refurb or new one within the warranty period if something happens to it, will I need to have an activated att sim or can I go in there simless or with with an unactivated att sim?
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Jun 7, 2010
Not sure when and if they will change it but it is still online, so I am not sure when all the new products will be available.
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Jun 7, 2010
I will be on vacation in Virginia during the IPhone 4 release. I live in Ohio, and have an Ohio phone number. I am current owner of an iPhone 3GS. Can I buy an IPhone 4 from a Virginia Apple Store, and have my current account changed to it?
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Jun 14, 2010
Haven't used in-store pickup during previous launches, but may this time. Does anyone know if you have to specify the store for pickup at the time that you preorder? Asking as I will be on vacation on the June 24 launch date, and would like to ensure I can receive that day.
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Jun 14, 2010
I don't know if its just me but the Apple Online Store is redirecting me to Google now. Apple.com works fine for me, its just store.apple.com. Is this happening to anyone else? Maybe they're putting in the iPhone 4 preorder stuff.
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Jun 15, 2010
just got off the phone with Apple Store The Grove (in LA)
the lady told me, just because I have a reservation for the phone, it doesn't guarantee me from getting the phone. I'd still have to go wait in the line. Even the people that don't have the reservation could be in front of me as long as they get there earlier than me.
AND, according to that "genius", Apple store don't give you discount on iphones even with you are suppose to get it with early upgrade. So, if you want to get an iphone from the store, you are paying full price.
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Jun 23, 2010
I called-up my local Apple store and asked if they would be getting another shipment of iPhone 4s on Friday if they sell out on Thursday. The manager (who I was speaking with) said that they would probably get another shipment at the end of NEXT week. Can anyone confirm this with their local Apple store? I have been phone-less for about a week now and can't afford another week.
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Jul 1, 2010
I went to my local Apple Store in Jacksonville, FL. I went to take back my Apple Bumpers, I had 2 of them. They gave me my money back. Me and my wife had purchased 2 cases at Best Buy. I saw a Retail Associate, I said mam, do yall have any cases for the iPhone 4? She said NO, with a tone, we only carry bumpers, with a tone, a bumper is all you need. It was like she read a script to me.
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