HTC One M7 :: Why Won't Phone Play Recorded Video

Dec 4, 2015

I have a HTC one M7 and I was recording a video on my phone but when I clicked stop it said it was saving but then my phone froze and shut off. When I look in my gallery it shows the video is there but I can't play the video. Every time I click the video it says "Warning: media file type not supported". I've uploaded the video to my computer and it still won't play.

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BB Curve :: 9300 Won't Play Recorded Video

Mar 13, 2011

I recorded a 2 minute video with the BB without issues but when I tried to play it back, I received the message 'the media being played is of an unsupported format'.,The recorded video has a .3gp file extension, rather than an mp4, why? .3gp is not listed as a supported video file. the media card is a 32gb sdhc card I just formatted and saved music and pictures to without problems. What is happening here? Is the phone recording in a format that is cannot play? Can the video recording format be changed, say to mp4? I have no problems playing you tube videos etc., its only the recorded videos.

There is a demo video on the phone in mp4 and it plays fine. Will appreciate your advice. Anne
PS I just shot another 30sec video and the phone completely froze when I tried to play it. Took out battery to get it going again. Still receiving the same message

INFO: phone says: v.5.0.0846. Platform6.3.039

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Do you need to use the Internet to view a video you have recorded yourself if it is in 4K if so how come?

And why is it not using my Internet because I have unlimited data but I am downloading something at the moment does this prevent the video getting the URL if it needs it.

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My HTC One recorded several videos but cannot play them. On my camera roll in gallery, you see the videos but they appear grey and have the play symbol in the center. The other videos in gallery you can see a picture from the video with the play symbol in the center while you are in gallery. I tried emailing the video, and posting the video to google+ but all that is sent is the picture of a play symbol with a line through it.

When I clicked on 'details' for the not working videos what came up is; 'file path' 'Date' 'size' 'type' and 'status' only for 'type' was there no information, it is just blank underneath.

So it does not seem to recognize the video as video/mp4.

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