Galaxy S5 :: Video Recorded On Phone Will Not Playback

May 18, 2015

When trying to play back a video recorded on my phone, I get the error message "Unable to play video. File has incorrect data." I am trying to play it back with the stock video player. I have downloaded the MX player, and it will play back there, but not with the stock player. How to get it to play on the stock player?

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I recorded 2 25 second videos on my Tour but instead on hitting stop after I was done recording I hit the escape key. Both videos show up in my video list with the correct duration but neither play. I get a video format unsupported error.I think this method worked fine before so I don't know what gives.Anyone have any ideas on what I can do to get em workin?My os is 4.7.157 for sprint

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Jan 12, 2015

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Jan 1, 2015

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Feb 3, 2015

Whenever I playback videos on my S5, with headphones on, the audio cuts out after a few minutes, but the video continue to play.

Like the volume automatically mutes itself randomly. And I would have to restart whatever media app I'm using and start over from where I left off. This only happens when I use headphones and I have tried several different ones. I usually use the in-ear samsung ones that came with the phone or my sony ones. Both are standard headphones. I don't have any wireless or bluetooth headphones. It never happens on loudspeaker.

It happens with media on my phone, sd card, whether I use WIFI, 4G , 3G or Flight Mode. It also happens when the phone is charging or using the battery.

I have done a soft reset, factory reset, and also removed every 3rd party media player app.

It doesn't happen when I play games or when I listen to music on the Music App.

Phone Model: SM G901F Apps affected: MX Player, VLC Player, Soundcloud, Youtube, Video Player.

This has been annoying me for the past several weeks, I've had a Galaxy Ace, Ace 2 and Mini 2, and never had this problem before. My brother has an S5 Mini, and we have the same 32GB sd model, and he has no problems with his phone. So it's not the memory card. I watch a lot of movies and stream a lot of tv shows, when I'm home and when I commute.

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Mar 13, 2011

I recorded a 2 minute video with the BB without issues but when I tried to play it back, I received the message 'the media being played is of an unsupported format'.,The recorded video has a .3gp file extension, rather than an mp4, why? .3gp is not listed as a supported video file. the media card is a 32gb sdhc card I just formatted and saved music and pictures to without problems. What is happening here? Is the phone recording in a format that is cannot play? Can the video recording format be changed, say to mp4? I have no problems playing you tube videos etc., its only the recorded videos.

There is a demo video on the phone in mp4 and it plays fine. Will appreciate your advice. Anne
PS I just shot another 30sec video and the phone completely froze when I tried to play it. Took out battery to get it going again. Still receiving the same message

INFO: phone says: v.5.0.0846. Platform6.3.039

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Sep 14, 2010

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