BB Tour 9630 :: Security Wipe Taking Too Long?

Mar 28, 2010

I needed to do a security wipe on my phone, I wanted it back to factory settings, like right out of the box. I was running OS 5.0.0.419, and went to Options > Security > and used the Security Wipe option. I chose to wipe contacts, emails, and device data. I did not choose to wipe the media/sd card though. Only device memory was to be wiped.I see the "Erasing information... Warning: Do not pull the battery out until erasing is complete" message, but it has been going on for about 2 hours now. Should it be taking this long?

I see the hourglass spinning, then it disappears, then in a bit comes back...I read online that it normally takes about an hour to do this, but I'm going on 2 hours now and it's still isn't finished.What would happen if I removed the battery while it's in the middle of this? I can't tell if it's frozen up or not, I've never seen it take this long to do a wipe.

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Jan 5, 2014

Nexus 5 taken a while to wipe cache partition? It takes a good minute or 2 on the nexus 5 but on the nexus 4 it takes 2 seconds. Both are running Android 4.4.2 the nexus 5 and the nexus 4.

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BB Tour 9630 :: Tour Restarts While Taking Picture?

Jan 8, 2010

I tried searching the forum but i didnt find anything, my tour has been restarting (3 times in the last week or so) when i try to take a picture and its really annoying, just goes black and red led light flashes then i usually miss whatever im trying to photograph since i have to wait a few minutes for it to restart just wondering if anyone else is experiencing this and if its enough to get a replacement from verizon..this is my second tour my first trackball got stuck for hours.

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BB Tour 9630 :: Wipe Without Losing The Info

Feb 10, 2010

I want to wipe my Blackberry but don't want to lose the info that is currently on there, so is this the correct way to go about this?

-Back up device using desktop manager
-Back up contacts/calendar/etc. in outlook
-Wipe using BBSAK
-Install new OS
-Contacts, messages, settings, etc. should be restored automatically after update?

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BB Tour 9630 :: OTA Update Will It Wipe Device?

Apr 26, 2010

This might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?

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BB Tour 9630 :: Wipe Phone To Fix Trackball?

Aug 9, 2010

I called Verizon today & she told me to do a full wipe on my phone to fix the trackball issue, does this work or they just trying to put me off?

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BB Tour 9630 :: Factory Reset - Wipe The Verizon Data From The Command Prompt?

Jan 25, 2010

I ran over my Blackberry Tour, rendering the screen unusable.

I can access the device from Desktop Manager, and I can run exe.Autoloader/factoryreset from the Windows command prompt.

However, this does not remove the Verizon phone number from the device. Verizon won't work with the phone because the screen is cracked.

What's the correct way to wipe the Verizon data from the command prompt?

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Jan 9, 2010

I've searched and can't find an answer to this. Lately (more and more) my Tour is taking pics that are purple and half-screen. Anyone know why? Is there something I can do to fix this? I pull my battery every morning and charge my phone every night. Please help, I have a 2 year old who has finally decided to let me take pics of him and now I'm missing the cuteness..

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BB Tour 9630 :: Switching Device On Old Desktop Software & Its Taking Hours

Aug 28, 2010

I am using Blackberry Desktop software to switch data from old Tour to new Tour and realized mid-way through the switch that I don't have the latest Desktop software installed. The device switch feature "Task in Process 'is going on 3 hours at this point and I'm afraid to stop it and restart it given the warning that the device may become unusable if you disconnect. Should I just disconnect it anyway? Download the latest software and try again? I don't think it should be taking 3 hours to complete this switch!

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BB Tour 9630 :: Battery Port Damaged / Way To Back Up Contacts Without Taking Down By Hand

May 4, 2010

Luckily, I have a friend's battery until my replacement phone arrives tomorrow, but there's no way for me to transfer my contacts over. Is there any way, short of taking down each contact by hand, that I can back up my contacts?

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BB Tour 9630 :: New User Seeking Helpful Hints For Verizon TOUR 9630

Jan 16, 2010

I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.

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BB Tour 9630 :: Curve 8530 / Tour 9630 / Which Is Preferable?

Jul 4, 2010

Which would you all prefer?

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BB Curve :: Won't Start Up After Security Wipe?

Aug 14, 2012

i performed a security wipe on my friends phone because she's giving it away, now the phone wont start up, just gives a red light for a few seconds after a battery pull.have had the phone on charge for 2 hours, the red light goes on whilst lugged in. but still does not want to start up! whats the problem?? have never had this problem after a security wipe before.

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BB Curve :: Set Up Email After A Security Wipe?

Nov 30, 2011

Can anyone tell me if it is possible to set up email after a security wipe. I am trying to set it up through the set up wizard but when I click on email accounts my blackberry freezes and I am then required to do a battery pull.

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BB Curve :: Still Freezing Up After Security Wipe?

Jul 9, 2010

Despite performing a security wipe I am still experiencing constant freezing of my phone, especially with the calendar. I suspect it may be an application that is causing the issue. During backup and restore I didn't delete any applications.

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BB Storm :: It Cannot Register After Security Wipe

Jul 6, 2011

I performed a security wipe after backup. After performing security wipe I am unable to register the handset to my wireless network. So i am unable to receive / send emails. I am able to make calls and send sms. My host routing table has no entries.

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BB Software :: When To Do A Security Wipe Or Reload OS

Jan 24, 2012

When to do a security wipe or Reload OS?

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BB Torch :: BBM Setup After Security Wipe?

Dec 29, 2011

I decided to back up my data because I wanted to security wipe my phone and just restore the really important files I have. I security-wiped my phone just now because it's lagging a lot and I'm trying to set up my BBM. It's leading me nowhere but a message saying "Associating BBM with your Blackberry ID". It's been at it for hours and I'm really frustrated that I regret wiping it.

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BB Bold :: Done A Security Wipe And Now Can't Set Up Email?

May 20, 2012

I did a security wipe on my Blackberry Bold 9900. I have managed to restore everything, however I cannot seem to set up my email address (which is a Yahoo address). I keep getting the error message that it has not been possible to connect to the server.

I have also foun a problem with my BBM, I am able to send messages, but no one can send any to me. This problem has also come about after the security wipe.

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BB Torch :: How To Disable Security Wipe

Oct 11, 2011

Much to my absolute horror, my 9-year old son handed me my phone with the message 'Wiping' on the screen with a progress bar - Daddy what is this? Oh my God!!! All of my Contacts were permanently lost and I had to set up my phone from scratch again - out of box. I'm guessing it's because he tried to guess my password again. The last time he tried to guess my password about 6 months ago, the phone did not Wipe itself out. Why it would wipe itself out is totally ridiculous. If a would-be thief actually somehow guessed my password, he deserves to have my Contacts, as I choose a password that cannot be guessed. It's up to the user how secure they want their phone by choosing a password of a certain level. It's not up to RIM to choose DEFCON 1 as soon as someone exceeds the number of retries set. It makes me want to get rid of my Blackberry altogether and get a phone that has a more reasonable security measures sequence of events. At the very least, there should be some kind of warning on the screen upon enabling the 'Password Lock' feature that states, 'the phone will be wiped if the number of retries is exceeded, it is highly recommended to Backup your Data using the Blackberry Manager PC software, in order to allow your phone to be quickly configured back to the state of when you backed it up, in the event a security wipe is activated'. I learned later that this was in the manual, but who actually reads the manual? I don't even know where my manual is. If I had known this, I would have most definitely backed it up. I think that since I'm basically starting from scratch, I may as well get another phone, but not one that has this ridiculous feature like Blackberry's.

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BB Curve :: 9360 Have Done Security Wipe

Oct 8, 2012

I've had my blackberry for about 10 months and had no previous problems however all of a sudden it has started rebooting randomly on its own. I have read through forums etcetc and done resets and a security wipe and still the problem persists, unbelievably irritating as it is about the 9th time today it has rebooted on its own.

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BB Bold 9000 :: Anyone Used Security Wipe Option?

Jan 3, 2010

Does it do the same thing as say, jlcmdr? Upgrades would be a lot easier if I could do half the work on the phone itself.

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BB Bold 9700 :: Will Be Able To Email After Security Wipe?

Aug 23, 2010

I want to wipe my device because it won't let me delete the previous email addresses that were added by the user.I got this blackberry from ebay and I dont know if i'll have problems emailing if i do a complete wipe of the device?

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BB Bold :: White Screen After Security Wipe?

Jan 27, 2012

My BlackBerry Bold 9900 has been giving me some problems lately, so I backed up all my data and attempted a security wipe.

After erasing all the contents, my phone's screen just turned white without any error message.

Even after performing a hard reset, my phone still turns white.

how can I restore my phone back?

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BB Storm 9500 :: Security Wipe / Email

Aug 3, 2010

I just bought a Storm, second hand, and the Security Wipe had been performed. Everything works great, except I cannot get it to recognize my email settings. I have set up several phones in the past without any problems, and am using the same settings I have always used, yet it will not recognize them. Is this due to the Wipe that was performed?

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BB Storm :: Perform Remote Security Wipe?

Sep 2, 2012

I have misplaced my BB 9550 and have informed my network provider who have blocked it and made phone un-usable in the UK. I still want to wipe off all data - pictures, contacts, messages, emails, the whole lot remotely.

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BB Torch :: Recover BBM Contacts After Security Wipe?

Jan 10, 2012

i wnt t recover my lost BBM contacts,i did a security wipe.Is there a way to recover them.

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BB Torch :: Setup My Email After A Security Wipe?

Aug 30, 2011

i recently did a security wipe on my phone and can no longer use my email accounts. i can only read but can reply to them, and it doesnt let me see which account the message is from (i have 3 different accounts). when i go to setup email account my phone freezes

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BB Curve :: Restore Passwords After A Security Wipe?

May 9, 2011

My company had a planned upgrade of our system. I had to wipe my phone and reactivate as a result. Before I did I downloaded Blackberry desktop and backed up my phone. When I went to restore there were two options a complete restore that would put everything back to how it was and a custom restore. I think I can't choose the complete restore since that would remove the company's intended changes changes. If I choose custom restore the password file is grayed out. A note at the bottom tells me the grayed out items are read only data types and cannot be restored. Does anyone know how to restore my data.

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BB Software :: Get Email Up And Running After It Has Had A Security Wipe?

Nov 3, 2011

How do I get my email up and running after my mobile has had a security wipe? When I go to email setup it is only giving me the option I want to use a work email account with a blackberry enterprise server, not the two options including I want to add or create a email account.

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BB Bold :: 9650 Keeps Hanging Even After Security Wipe?

Sep 30, 2011

Before I start, I want you to know a few things about me. I am an IT Professional with lots of experience so please note that I am not a novince when replying to this message. I have the following certifications:Microsoft Certified IT Professional (Windows 7, Server 2008, Exchange 2007)Microsoft Certified Solutions Associate (MCSA),MCDST, MCSE, Network +, Security + That said, my loyal Bold 9650 keeps hanging. I first went to 'Options' and did security wipe after backing it up. the same issue persist. I did this again for like four times but still the same thing. Then I proceeded and used BBSAK to do a complete device wipe and the problem persists. Usually the phone behaves well after the OS is installed but shortly after then, the same problem surfaces again even before connecting my BIS data.The OS installed on it is 6.0 Bundle 3084 (v6.0.0.719, Platform 4.4.0.560)

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