BB Tour 9630 :: Wipe Phone To Fix Trackball?
Aug 9, 2010I called Verizon today & she told me to do a full wipe on my phone to fix the trackball issue, does this work or they just trying to put me off?
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BB Tour 9630 :: Replace Trackball With Curve 8330 Trackball
Jan 16, 2010I upgraded my Verizon Curve 8330 to a Tour and now my trackball is acting up. I'm thinking of changing the trackballs since I never had a problem with the Curve. Are they all the same size or has anyone had problems trying this. I'm not worried about taking it apart or the warranty, but would like to see if this was successful for anyone else first.
View 5 Replies View RelatedBB Tour :: 9630 Keyboard Failure - Cannot Use Phone Keys Or Trackball
Feb 16, 2012Blackberry tour 9630 working fine all of a sudden couldn't get any key on the keyboard to work. The "lock" keyboard button isn't locked and physically can't use phone keys or trackball to "engage" the device. When I receive a call, the screen displays (comes out of sleep) but I can't answer the phone, ignore the phone, etc. It's like the keyboard lock button all of a sudden locked and now won't unlock?
View 1 Replies View RelatedBB Tour 9630 :: Tour Is Typing Hlhlhl On Its Own - Buttons And Trackball Unresponsive
Jan 25, 2010I have an issue with my BB Tour.When I woke up this mourning and took my bb off the charger.I notice there were HLhlhlhlhlhlhlhlhhlhl type on my bb so I tried to press the esc button and the end button and it didn't work. So I did a Battery pull and let it load up...and that when i found out that my trackball wasn't working.then all a sudden it started to type the HLlhlhlhlhlhlhhlhlh again.So I did a another battery pull and it did it again.So I wiped the phone decided to install 5.0 on my phone and I get the same thing.The only thing I did before my phone went hay wire was a couple days prior.I downloaded a couple free themes and screen saver from BB App World.I thought by doing the battery pull and wipe I would fix it but didn't. I know I didn't get my phone wet or anything can anybody explain this?
View 13 Replies View RelatedBB Tour 9630 :: Switching To Version - Tour Or 8530 - Trackball?
Apr 7, 2010I'm switching to Verizon sometime this week and I can't decide between the Tour or the Curve 8520. I have always wanted the Tour but i'm skeptical because of the trackball issue that many people have had. Even though some people have said that the issue has been fixed in the newer brands people still complain... is it just because they don't clean it? Wifi isn't too big of a deal to me since i'll have 3G anyways. I know that the Bold 9650 comes out next month... but i can't wait that long for a new phone.
View 11 Replies View RelatedBB Tour 9630 :: Curve Trackball In Tour 9630
Feb 8, 2010Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
View 10 Replies View RelatedBB Tour 9630 :: Bad Trackball / Use Enter Key
Jun 24, 2010This will be my last post in the 9630 forums, 'cause I have a new Bold 9650 coming tomorrow. I only found out about this trick today. Now that I've had my Tour for a year and fought with this trackball, now it won't engage! Today my husband just informd me, "JUST HIT THE ENTER KEY." Highlight an icon on the homescreen or any item in the menu and even in some apps, and click the enter (return) key -- it opens just like clicking on the trackball.
View 5 Replies View RelatedBB Tour 9630 :: Trackball Stopped?
Mar 20, 2010My tour was only 5 months old and trackball stopped today. Verizon gave me refurbished phone. Made in Canada instead of mexico.
View 13 Replies View RelatedBB Tour 9630 :: Trackball Won't Click
Jun 27, 2010My 9630 trackball just stopped clicking. It still works in all functions, but is now super sensitive when I try to click it. There is no click. Almost like a touch screen now. Any solutions aside from going back to Verizon?
View 8 Replies View RelatedBB Tour 9630 :: Trackball Is Unresponsive When Try To Click It
Jun 12, 2010I understand that trackball scrolling can be erratic on some tour's (mine unfortunately is one of them). I have learned to deal with this issue but now my trackball is unresponsive when I try to click it. Have to press it on average of three times before it will select the item i was clicking on; very annoying. My service provider (Bell) won't do anything for me.will replacing my trackball have any affect on this?
View 6 Replies View RelatedBB Tour 9630 :: Trackball Wont Click - How To Fix
Apr 21, 2010I purchased a tour in August of last year and just yesterday the trackball stopped clicking. it still scrolls up down and side to side but if i select a app and click it does not do anything and the app does not open. it does this for everything i cant enter or select anything what should i do.
View 6 Replies View RelatedBB Tour 9630 :: Possible To Replace Trackball Light?
Mar 4, 2010So yesterday I noticed that half of the light around my trackball is out, I don't kno why or when it happened. I was just wondering if it has happened to anyone else, and if u would get it replaced cuz its really driving me crazy!!
View 4 Replies View RelatedBB Tour 9630 :: White Trackball Replacement
Jul 6, 2010I took my Tour to my local Sprint store (Corp.). They swapped my trackball with a white one after notifying CSR about its inability to scroll down; I was not informed about the trackball being swapped out for a white one, and the disassemble of my phone for this to be performed.Now, I have an aesthetically changed phone, including a small crack/ dent on the ear piece (did not notice till halfway home), this is assuming they did a sloppy job opening up my phone.Is there any chance I can get a full refurb. replacement? I am still under manufacturer's warranty. I addressed my frustration with chat CSR - unless its another manufacturer defect, they won't replace the phone.
View 13 Replies View RelatedBB Tour :: TrackBall And Buttons Not Working On 9630?
Jul 15, 2012I Just got my BlackBerry 9630 Tour 3 days ago and I have used it only numerous times, usually plugged into The wall in The house. Later in The day yesterday The keys and trackball click stopped working, Just weird. The trackball will move The cursor on The screen but Nothing will click or select.I've tried everything from taking out The battery, The SIM card, The SD card, drying it. Nothing seems to work, I even deleted all data on The phone with desktop manager and it still doesn't work.
View 6 Replies View RelatedBB Tour 9630 :: Faster Way To Scroll To Top Of Messages Without Using Trackball?
Jan 2, 2010i upgraded to 5.0 yesterday n have a quick question on the threaded sms. i was wonderin if theres a faster way to scroll to the top of my messages without using the trackball??
View 10 Replies View RelatedBB Tour 9630 :: Keyboard Won't Work At All / Trackball Won't Click In
Apr 23, 2010As the title states, my keyboard won't work at all and my trackball won't click in. I think it's because I touched my trackball when my finger was slightly wet. After that, I tried texting and the characters on the screen didn't correspond with what was being typed. Now it won't work at all. What can I do?
View 7 Replies View RelatedBB Tour 9630 :: Reliable Place To Buy Trackball Replacement
Feb 10, 2010As there are many online places to buy replacement trackballs for the BB Tour, I was wondering if anyone here has a place in particular they'll recommend to buy from? I just got a Tour (used one) and the trackball is just BAD! I noticed the shop.crackberry store has some yet under the supported models the tour isnt listed.
View 7 Replies View RelatedBB Tour 9630 :: Clicking Trackball It Scrolls Once To The Right / Left And Selects Something Else
Jan 28, 2010I just got my Tour about a month ago and this has bugged me since.Sometimes when I want to click the ball to select something, as I'm clicking it in it scrolls once to the right/left/etc. and selects something else.Like on my homescreen I want to select SMS to see my texts, as I'm clicking the ball it scrolls one to the right and ends up opening the Opera Browser instead.
View 4 Replies View RelatedBB Tour 9630 :: Trackball Takes Forever To Click A Web Link
Jun 30, 2010When I try to click on a web link it takes three or four clicks for it to actually go through. Any solutions?
BB Tour 9630 :: Trackball Messes Up When Goes Into A Menu - Fine When Exits Out
Jan 16, 2010My husband got his Tour yesterday and it was technically used for a day but is esentially considered new. He was playing with his phone last night and he notices when he goes to a certain menu the trackball messes up but if he exits out it's fine it's just the one menu. I told him to take it back to the store and let them know but the blackberry guy wasn't in so we have to wait. We have a 30 day in-store warranty but they said trackball issues they'll just repair and send it back to him themselves.
View 4 Replies View RelatedBB Tour 9630 :: Trackball Frozen On Back-Up Assistant Icon
Apr 22, 2010I was working with Back-up Assistant, scrolled down so i could click "I Accept" on the RIM warning screen stating that I was going to a 3rd party site...and I couldn't highlight the "I Accept" button (or the "don't accept" button for that matter). So, I just exited from that screen, but now when I go to the main menu, it is frozen on the Back-Up Assistant icon. I can't move the trackball off of it. The trackball obviously isn't broken, because I can move around the 5 icons on the home screen....it just won't work on the menu screen....
View 4 Replies View RelatedBB Tour 9630 :: Wipe Without Losing The Info
Feb 10, 2010I want to wipe my Blackberry but don't want to lose the info that is currently on there, so is this the correct way to go about this?
-Back up device using desktop manager
-Back up contacts/calendar/etc. in outlook
-Wipe using BBSAK
-Install new OS
-Contacts, messages, settings, etc. should be restored automatically after update?
BB Tour 9630 :: OTA Update Will It Wipe Device?
Apr 26, 2010This might be a stupid question, but I've done some searching and I can't find the answer.I have the Tour 9630, and if I choose to do the OTA update, will it wipe my device? Do I need to backup my e-mail's, contact's, ect?
View 4 Replies View RelatedBB Tour 9630 :: Security Wipe Taking Too Long?
Mar 28, 2010I needed to do a security wipe on my phone, I wanted it back to factory settings, like right out of the box. I was running OS 5.0.0.419, and went to Options > Security > and used the Security Wipe option. I chose to wipe contacts, emails, and device data. I did not choose to wipe the media/sd card though. Only device memory was to be wiped.I see the "Erasing information... Warning: Do not pull the battery out until erasing is complete" message, but it has been going on for about 2 hours now. Should it be taking this long?
I see the hourglass spinning, then it disappears, then in a bit comes back...I read online that it normally takes about an hour to do this, but I'm going on 2 hours now and it's still isn't finished.What would happen if I removed the battery while it's in the middle of this? I can't tell if it's frozen up or not, I've never seen it take this long to do a wipe.
BB Tour 9630 :: Factory Reset - Wipe The Verizon Data From The Command Prompt?
Jan 25, 2010I ran over my Blackberry Tour, rendering the screen unusable.
I can access the device from Desktop Manager, and I can run exe.Autoloader/factoryreset from the Windows command prompt.
However, this does not remove the Verizon phone number from the device. Verizon won't work with the phone because the screen is cracked.
What's the correct way to wipe the Verizon data from the command prompt?
BB Tour 9630 :: How To Make Tour Reject All Phone Calls?
Jun 7, 2010I'm travelling overseas soon and will have the $40 Sprint add-on data package. I don't want to receive phone calls - especially from people who don't know that I'm out of town.What is the best way of making all of these calls go to voicemail automatically?
View 8 Replies View RelatedBB Tour 9630 :: Sprint Tour Not Reading SIM Phone Contacts
Aug 6, 2010I've entered a pre-paid SIM card and can't read the phone book on my TOUR, i dont even have the option to retract them from the card to the phone when i go to the menu. Although I can make and receive calls with no problem.Did u guys have to do something special prior to entering the card?
View 7 Replies View RelatedBB Tour 9630 :: Tour Freezing Recently Noticed On Phone?
Jan 29, 2010I have noticed my phone has been freezing a few times the past week or two and didn't think much of it until some friends with the tour complained about the exact same thing (Phone freezing randomly but just within the past week or two). Has anyone else noticed this?
View 14 Replies View RelatedBB Tour 9630 :: New User Seeking Helpful Hints For Verizon TOUR 9630
Jan 16, 2010I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
View 14 Replies View RelatedBB Tour 9630 :: Curve 8530 / Tour 9630 / Which Is Preferable?
Jul 4, 2010Which would you all prefer?
View 14 Replies View RelatedBB Tour 9630 :: New To The Phone
Feb 24, 2010I got the BB Tour yesterday in exchange for a BB8530. Are there any issues with the phone that I have to be on the lookout? So far I like this phone.
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