BB Storm :: Apps, Email, And Internet Not Working?
Oct 15, 2011
I have had my BB Storm for approx 18 months now and on and off for the past week or so I have been experiencing some difficulties with different aspects of it. These are:Facebook App - I haven't been getting any notifications come through on my phone and sometimes the newsfeed is a few hours behind. Internet Browser - With the FB app not working I have tried to go to the mobile site which has taken forever to load then comes up "Server Unavailable". I have then tried to go to other websites and have found the same issue.
BB App World - I went to see if there were upgrades available on App World thinking there could be a glitch with the current FB thats available but it comes up " Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again" so I am unable to do anything in app world whatsoever. The top of my phone shows that I have coverage in my current area so I don't know what else I can do to try and verify my network connection.Emails - usually (before approx 2 weeks ago) i would receive instantly but I have been noticing 24 hour+ delays lately.
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Jan 4, 2010
Firstly, apologies if there is a similar thread - I did look around and did not find any specific one.
I bought an unlocked BB Storm 2 9550 from India (to be fair, it is a US Verizon BB Storm 2 9550 which has been unlocked). I used it for a week while I was in India on an Indian service provider (Airtel) and everything (email, bb messenger, browser, apps, etc) worked fine - the top right corner showed EDGE. It worked fully well in India.
Then I came to UK a few days ago and put my Vodafone UK sim in it; I sent the registeration request from the Host Routing Table menu (which was confirmed). I even registered my email on mobileemail.vodafone.net. Now the email is working fine and so is the BB Messenger. BUT I am unable to use the internet such as through the browser and the apps (facebook, bloomberg, time magazine, etc.). The top right corner says 3G (and sometimes GSM when I am on a call).I have spoken several times to the Vodafone tech staff and in the end they said that there was nothing they could do.
On the Vodafone tech staff's suggestions I have tried: deleting and reinstalling the service books (except provisioning), several battery pulls, I even tried putting back the old OS .320 (I currently have the leaked .428 version installed - in India my blackberry worked well on both versions).
Additional notes: I do not have the Vodafone Live! icon in my menu, My browser settings only show "hotspot browser" - there is no option as "internet browser" - I am guessing that will only appear when the bb internet starts working.I hope that is all the information you need.I will be very grateful if you can help me start the internet/gprs on my phone!
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Apr 13, 2011
I have a Blackberry Curve 8520 which has been working normally for nearly a year now. Yesterday morning I found that most things were not working. I also found icons for 'music sync' and games on there that weren't there before, which I have since removed. I don't know whether this is related in any way.
My twitter app says 'Twitter services are currently unavailable', my facebook app says 'A connection cannot be established to the Facebook server', my browser says 'Unable to connect to the Internet, please try again later. If the problem persists please contact your service provider.' My BBM messages are not sending to others and when I try and send an email, the red X appears and the message status is 'Service blocked'.
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Apr 21, 2010
Does anyone know what could possibly be wrong with my BlackBerry Storm 9500?Just recently went to the UK and internet was working fine and now I'm back in Australia the internet wont work at all. It says "You are currently not in an area that can handle data communication. As a result the browser cannot retrieve any web pages" This happens even when Im in full reception and where I would have been prior to leaving!?
Usually I just turn it off and take the battery out but this time it doesnt work. I have no idea what to do or anything about the network etc.
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Aug 19, 2011
I recently purchased a BlackBerry Verizon Storm 9530 from a website....the BBM and internet data plan doesn't work even after activating the plan through my carrier (Vodafone)..
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Jan 15, 2010
I recently got a blackberry from ebay and set it up on PagePlus. I got the phone around December 20 and activated it the 21st. The internet worked fine! All of a sudden it stopped? I'm wondering why did it stop? I have plenty MB left.
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Aug 22, 2012
I've got up this morning and none of my bbm or apps are working, my fb isn't showing any info and have recieved no emails. I was wondering if there is a server problem, I am with virgin. I have taken the battery out twice this morning but to no avail.
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Jan 2, 2011
when I open any apps that requires internet connection while using HSDPA , 3G, like the facebook for android it just signing in. and then error same for market when I log-in my e-mail. "Can't establish reliable. but when tested my internet using the browser it works fine. actually fast but when using apps the internet is not working
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May 28, 2012
My bbm, fb and twitter have not been working. All normal phone functions are ok including safari which is weird.
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Jan 3, 2012
In the past 24 hours my internet browser is 'unable to connect to the internet', BBM has also ceased to load. It is not my data plan as I have topped up £10 and have my 300 texts and 100mb internet until Jan 27th 2012 until I have to top up again.My wifi says its connected as it is white but clearly does not work. I have not yet contacted Orange but want to try different solution.I have gone to Host Routing Table and 'registered now' but then it says I'm registered with my wireless.Taken the battery out for a while etc...
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Nov 3, 2011
I have constant issues with apps that require an internet connection. I downloaded Skype, but it doesn't work, only on Wi-Fi. I downloaded Joiku Hotspot, doesn't work, apparently because my 3G network connection profile is named wrong. I downloaded WhatsApp, again, doesn't work on 3G, only on Wi-Fi. Now, the latest problem is with Fmobi, which I paid for, and guess what happened. It doesn't work. The 3G connection arrows are full and on, so the connection is active. I just don't know what to do. I guess it must be something to do with the network carrier right?
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Mar 21, 2011
I can no longer go on the internet. I've had that capability for 2 years now on this bb (8530), OS 5, and suddenly it stopped working and asked me to sign in with my blackberry id but I can't now. I've done a security wipe, I've updated via pc with the bb desktop manager and I've reset the phone via CDMA screen (##231898). I've spoken to four live advisors at my provider's call center (Virgin Mobile) and nothing has I've tried has added back my data services. Now they say my only option is to buy a new phone as mine's out of warranty. with My phone works fine. I can receive and send texts as well as phone calls. But I can no longer set up email, go online, or go to app world but I'm still paying for unlimited data service. There's just the "hotspot browser" (for wi-fi) and I need the "internet browser"! There is just that one option now to choose from and there's no way to delete it either.
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Dec 4, 2011
i have been using email service for more than a year now through my BB storm 2 (9520) recently i got a message that i need to verify my email password and as i did that through email set up i got the pop up msg as " email address and password do not match " however when i use my mail on laptop it works with the same password. i formatted my phone also still it wont work?
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Jan 26, 2010
Hey guys i have a unlocked bb storm 9530. i am currently using it with tmobile but i cant seem to get the captal EDGE and all the apps that require data are not working such as facebook, ebay etc. is there any OS' that u guys are using that can fix this problem?
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Mar 15, 2010
A weird thing has started happening on my 5800 in that certain apps seem to have started failing to connect to the internet. If I use the browser then I get the connection choice menu i.e. WAP or WiFi, but certain applications have stopped giving this choice and therefore just sit there doing nothing. The only way I can get them to do anything is by connecting to a WiFi point first via settings then starting the application. This is okay when I'm near a WiFi point but it means cannot use these application properly on the move. The apps that are affected are Gmail, Googlemaps and Forcea Weather.
If anyone has any idea on how to fix this then I would be grateful for your help.
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Sep 5, 2011
I have a Blackberry Curve 8520 and just recently the internet doesn't work and neither does BBM and any app that needs the internet like Facebook and Twitter, emails and BB App World doesnt work properly too. I also noticed that in the top right hand corner where the coverage bars are it has gprs instead of GPRS as it normally says. I've tried rebooting it at least 10 times now, nothing seems to work!
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Apr 6, 2012
I always use my phone for email and internet and have it connected to the wifi in my house, two days ago it just stopped working. When I try to send an email It says service blocked and the internet just says unable to connect, Ive checked the connections and it says full connected, Ive also tried different wifi locations wirh no success.
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Sep 17, 2012
So today my email suddenly stopped working. I tried going into email settings but then i get the error message "your device had a problem connecting to the server" and when i try to use my browser i get "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".I've tried taking the battery out, i've tried option > advanced options > host routing table > register now. But nothing has helped.I have a curve 8520 and i'm on tesco mobile, is this my phone not working or is it tesco mobile?
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Jan 23, 2012
I got the new Bold 9900 a couple of weeks ago, and everything was working fine, but then a couple of days ago, everything just seemed to stop working. On BBM, whenever I try to send a message, the little red clock just appears, and I'm not seeing anybody's recent updates. My emails aren't coming through & none of the internet based apps are working. I've tried the hard reboot and reinstalling all the apps but nothing has worked.I've also done the Host Routing Table registration stuff but have not recieved any message. When I click on the service staus option, under the Blackberry Enterprise Service option, it says 'not connected'.
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Aug 4, 2011
I think this subject has been talked about before, but I can't find anywhere that has a successful result to my "problem". My email has been working fine, then nothing. I've got an Aol account for my email but they are not getting sent to my BB Torch anymore. I get the message "Your device had a problem connecting to the server" when I try to access the email account in Setup. I've tried: Taking the battery out ... Waiting.... Taking the battery and sim card out... Waiting... Hitting my head against a brick wall (only joking, but that will happen soon if I don't get this fixed) Deleting the CMIME, for the email account I'm using, out of the service book? Re registering the handset Nothing works
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Dec 19, 2011
I recently switched from bold 9700 to torch 9860. I setup my msn and gmail account on my Blackberry and it worked fine until I activated enterprise email account. Both msn and gmail 's icon dispeared and i don't get emails pushed to my blackberry any more. I already erased both msn and gmail accounts on BB and re-setup, doesn't make a difference. the msn worked fine on my 9700 until i switch.
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Jul 30, 2011
There is a 1xT(bar)x on the top right hand corner of my phone. My phone is able to receive and send calls/texts but my internet/email is not working at all. When I go to manage connections, mobile network is checked off, but Mobile Network Options shows that even though data services are on, my mobile network is listed as 'none." I tried a reset by taking the battery out but that didn't work. I've only had this phone for a few weeks and it worked fine up until yesterday.
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May 30, 2011
My email stopped updating. Everything else works though.
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Feb 12, 2010
I have just bought a Storm 2 9550 that is from Verizon USA. The device is GSM unlocked, and I am using it from Hungary on a local carrier. I am in the middle of a carrier change that has Blackberry services, however I currently have 3G web access on my actual carrier. However, the integrated browser that came with the phone, does not allow me to use the 3g network, only WIFI service. I cannot even set it to 3G on the browser options tab, as it only offers "hotspot browser".
Is there any way I can find a http browser that supports the 3g network, so I could surf the web on this carrier until I complete the carrier change? Is there any on Blackberry App world? I didnt manage to find one.
Also, I would like to have a POP3 client on my device that can communicate through 3G with a pop3 mail server, as the integrated email messaging software that Blackberry device software 5 offers is only capable of having a mail account through a BB service provider.I am very staisfied with the device itself, great for managing calls, and multimedia - did not face any crashes at all (maybe once when I wnated to take a picture and it frozen when the flash lit up).
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Mar 11, 2012
All my apps including email have stopped working.. and i have no idea why this happened a few days ago now and ever since ive noticed that ive no GPSR icon only 3G. First noticed my apps not working when the normal facebook at twiter wouldnt work and then bbm messages wouldnt send and the same for emails as i havnt been reciveing any and nethier will they send.
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Jan 6, 2010
So my old, wine covered Storm is gone and I got a brand new replacement from Telus today. Hurray! I backed up the old phone and restored it backup on the new one, but all my third party apps are gone (Telus told me that they should transfer, but I was skeptical). Is there anyway to get these back without having to re-download them all? There's two or three that I actually paid for... it would suck to have to re-buy them!
I'm looking at BlackBerry Desktop Manager, and there's an option to import 3rd party apps from the old phone to the new one, but you need to have both phones at the same time I think. Not too handy!
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May 19, 2010
I recently bought Storm 2 from M1 Singapore and it was pre loaded with few premium games (can remember Tetris). Anyway after I attached the device to desktop manager it went for auto OS update and while doing the phone hanged and became unusable.I followed some forum here and managed to make it working back by downloading the default device software by M1 site installing it on my desktop and then use Loader to restore things back.
Surprisingly the phone was working fine but all my premium games were lost. I approached to M1 and they reloaded the same OS again but it was same as the one on web and my premium games were lost.
I called the hotline support and it was even more funny that after talking so long they followed up next day with some freeware site link and asking me to download it from there. It does not exist.Is there anyone here from Singapore who can list the name of games and apps which comes preloaded on their Storm 2 from M1. Can I get the OTA link?
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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Apr 14, 2010
Device info
Your carrier: Verizon
Blackberry Storm 9530; v4.7.0.148 (Platform 4.0.0.181)
Apps and free space
31,610,557 Bytes Free
No battery pull did not fix.
When writing your question
Yesterday added Blackberry Enterprise Server 4.1.4.17 to the phone, which previously had been provisioned by Verizon directly (connected to our exchange server). Email comes in just fine, but if I wish to either reply or forward the message, at the very top of the message, there is a note that states: "Send Using" and next to that is a button that shows "Desktop v" (the v is a down arrow). I am unable to change the Desktop button to my email account.
Saw the following post: http://supportforums.blackberry.com/t5/BlackBerry-Storm-BlackBerry-9500/Composing-Sending-Emails/m-p... and tried changing the default, which it allowed me to do, but to no avail.I am unable to respond to or forward any emails I have received on the hand-held unit.The option to send is available but when I send it comes back with an error message that it is unable to send from desktop.
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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