BB Storm 9500 :: Storm Not Recognized Both PCs / USB Connection
Feb 7, 2010
I am having some very irritating issues with connecting my Blackberry Storm to my HP laptop and custom built PC. Both computers are running Win 7. Both computers have Blackberry Desktop Manager on them. Both computer's USB ports are fully functional, been tested by other devices including my old Blackberry Curve 8330. Mass storage mode is on. Here is what is happening: Nothing. When I plug in the micro USB into the Storm and the USB into the laptop/pc, nothing happens on the computer end. No notification that a USB device has been plugged in, no device connected in BBDM. The Storm, however, goes into charging mode. So the USB port works on the phone, because it charges, but NOTHING happens on the computer, no "ding" sound plays like when other USB devices connect, no window activity, nothing.Here is what I've tried:
A battery pull.Restarting the computers.Putting Mass Storage on Auto-Detect.Using an older verson of DM, then reinstalled the one I got from Verizon Wireless' website. Downloaded drivers for BB Storm (I may not have done this correctly, as I am not sure which ones to download) The USB cable I'm using is a "universal" one, with the cord itself being a mini-usb connector, with a micro-usb adapter, that I just bought from Best Buy today. Like I said before, the phone does go into charge mode when this is connected, so the cord itself should be fine. I'm really baffled on this. I've searched the internet over and over, and found nothing. If anyone has ANY idea on what to do, please let me know. And if no one has any idea, can I be pointed in the right direction on contacting someone that does? I really need to be able to connect my Storm to my laptop for tethering purposes.
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May 26, 2010
When I plug in my Storm to my computer with windows 7 it doesn't recognize it and then the phone reboots. Works fine on Windows XP, What can i do to get this to work, other than go to Verizon again and get a new one.
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Feb 12, 2010
Windows XP SP2 latest updates.Just received my BB storm 2 from Verizon Wireless, it is a business unit working with BB server.I installed BB desktop manager from the supplied BB tools CD, Tried to hook the BB with the supplied cable and it finds it as Blackberry but can't find the drivers, I have the yellow "!" in the device manager.I tried to point it to:C:Program FilesCommon FilesResearch In MotionUSB Drivers, not pulling the drivers.I tried to uninstall and install the DTM, not working.
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Apr 11, 2010
I bought my storm a few months ago and always assumed that the 8gb card it came with, worked. Recently, I started getting apps and themes, and went to my memory and my total memory is 879.2 MB. There is an 8 GB card in it but says there is not one inserted and everything is enabled...
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Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
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Feb 20, 2010
I have a storm2 (9550) that I bought from a friend. My friend's service carrier was Verizon Wireless (USA) and my Carrier is ATT (USA). I have unlocked the phone and works perfectly. I do not have a DATA Plan and do not want to use internet through ATT. The first couple of days I had the phone I was able to connect to the internet through my home's WiFi. But on the third day when I finally unlocked the phone and used my ATT SIM card, I could not connect anymore. Everything else works fine. My home WiFi profile gets recognized on my BB but does not connect to internet. (Failed to obtain an IP address). Could it be that ATT is blocking my WiFi connection? Or is the problem still within my BB and router?
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May 4, 2010
My Storm 1 crashed Sunday night with message on screen stating 'Reload Softwares 552'. I called Verizon Tech Support and they just ended up giving me a brand new Storm 2 for free! All I had to do was re-sign my contract for another two years. Gonna miss my Storm 1 but the Storm 2 is sweet! Just got it today. Anyone wanting to upgrade, try using that excuse.
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Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
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May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
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Mar 21, 2010
my screen stopped working so I went into verizon and they replaced my phone (9530). I went home and it was working great, when I went to plug it into my computer I got a WSOD that said MTP error and restarted the phone. I tried on two different computers at home both with desktop manager on them but both of them cause this error and restart as soon as i plug it in so im not able to update the os, backup, restore, or do anything via my computer. I went back into verizon today and switched out phones again, luckily I took my laptop in with me to test it out. This phone is doing the same thing. We plugged it into the computer at verizon and hooked it up to desktop manager and it worked fine.
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Aug 10, 2010
I am running with OS v5.0.0.328. All 3rd party apps (google maps, gmail, Facebook 1.6, opera, etc...), text messages, phone calls, and browsing on BB's native browser work with no problems when using the data connection. About an hour or so later, all the 3rd party apps have data connection failures yet text messages, phone calls, and browsing on BB's native browser still work fine. If I pull the battery the 3rd party apps will still work fine using the data connection until about an hour or so later and it stops again (requiring another battery pull).
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Jan 18, 2010
i have a unlocked blackberry storm for tmobile i can send and recieve texts and the internet works fine, however when i try to call it says no channel/circuit avaliable. i went to india for a few weeks and calling worked just fine there is there any way to fix this problem?
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Jan 23, 2010
I'm having is when I go to send the service books to activate email I keep getting update failed I tried the diagnostic test and manually sending the books. I was wondering if I can replace the verizon email service books with att's books also if that is possible what books will I look for in crackutil any help is appreciated
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Feb 11, 2010
Has a Storm and it just shut off on. When I pull the battery, the red light comes on for a few seconds and the screen and buttons light up. Then, it starts over. 20 minutes later and it's still in that same cycle.
It's rocking Verizon's official 5.0 and she doesn't do anything to modify or hack it. I've never encountered this before.
I'm wondering if the OS became corrupt, but we're @ Red Lobster and there's nothing I can do now.
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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Mar 11, 2010
I am a customer of Verizon Wireless in the USA and have recently had a brand new phone sent to me. I live in Canada so I have to manually activate my phone. I have no problems doing the manual activation to allow me to make and receive calls. However, I cannot register my phone to get my data usage set up. After hours of troubleshooting over the phone with Verizon, they've some up with the conclusion that I have to be in the US, and on the Verizon network to register the phone. I have always been on the global data plan. So, basically right now I'm with a smartphone that has zero smartphone capabilities. is another way to get this phone activated.
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Jun 7, 2010
Somtimes when reading a text or using camera my Storm will re-boot and when it comes back up it will say the battery is dead. This happens after its been on the charger all night. The only way to fix it is to use quickpull. Which i have set to re-boot everyday at 5am.. Could my battery be going bad or what?
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Jan 6, 2010
So my old, wine covered Storm is gone and I got a brand new replacement from Telus today. Hurray! I backed up the old phone and restored it backup on the new one, but all my third party apps are gone (Telus told me that they should transfer, but I was skeptical). Is there anyway to get these back without having to re-download them all? There's two or three that I actually paid for... it would suck to have to re-buy them!
I'm looking at BlackBerry Desktop Manager, and there's an option to import 3rd party apps from the old phone to the new one, but you need to have both phones at the same time I think. Not too handy!
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Jan 23, 2010
For the past 4 or 5 days I am waking up to find my 4 E-Mail accounts wiped off my Storm. I add them again and by the nex day they are all gone again. I went to a Verzon Service center and they were at a loss as what to do. They suggested I go home and call a Verizon tech to walk me through a hard reset. I insisted on calling from the store which clearly irrritated the employees there. When I spoke to the tech at the 800 number she was incredulous that they wouldn't help me at the store. She asked to speak to the supervisor there. They had a short conversation and he hung up and said I need to do a hard reset but the store policy is not to do that.
So, I went home and calle dtech support again and did the hard reset and reset my 4 email accounts. This was last night. This morning 2 of my accounts were deleted from the phone and the other two, while there were non-functional. The E-Mail setup function was gone from my phone. I had to do a restore to get it back and reset my accounts again. I'm guessing my only recourse is to go back to a verizon store again and insist on yet another replacement? I'm really beginning to hate Verizon.
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Jan 25, 2010
I'm having trouble with video playback on my Storm. I put movies on that I have used and have worked before, and now will not. When I play movie it gets the green loading alert in corner then starts to play the audio only with no video. I am on .419 shrunk, is it possible it removed something to play video. My recorded movie from camera do playback.
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Feb 26, 2010
I have had my Storm since it came out. I take great care of it, only update with official revs of the BB OS. I only have a few applications. I turned it on a few days ago and got a white screen that had a JVM error 102. Called VZ tech support and they told me I had a corrupt file in the OS and asked me to unistall and reinstall. I have done this 5 times and still I have a white screen that has reset on it. Even doing a cold boot, nothing changes.
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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Feb 12, 2010
I have looked everywhere and i cant seem to find any drivers. the blackberry website seems to say that they are on windows update and I can find them but i don't know how to extract them. Basically, i have a custom built pc and windows 7. All usb ports have been tested with other devices. I tried the desktop manager 5.0 and 4.7 and that doesn't recognize my BB. Windows says that i have connected an unknown device.
I tried rebooting the device and pc and removing the battery from the device. All to no avail.
Someone please tell me where to find it, give me steps to get it working, or where to find a self extracting driver. Also I downloaded the RIM blackberry smartphone driver from the windows update site and it still says it didn't install correctly
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May 19, 2010
I recently bought Storm 2 from M1 Singapore and it was pre loaded with few premium games (can remember Tetris). Anyway after I attached the device to desktop manager it went for auto OS update and while doing the phone hanged and became unusable.I followed some forum here and managed to make it working back by downloading the default device software by M1 site installing it on my desktop and then use Loader to restore things back.
Surprisingly the phone was working fine but all my premium games were lost. I approached to M1 and they reloaded the same OS again but it was same as the one on web and my premium games were lost.
I called the hotline support and it was even more funny that after talking so long they followed up next day with some freeware site link and asking me to download it from there. It does not exist.Is there anyone here from Singapore who can list the name of games and apps which comes preloaded on their Storm 2 from M1. Can I get the OTA link?
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Feb 11, 2010
I have used a Mio Mitac which had a GPS based on SirfStartIII chipset. The point is this is a true GPS that shall work even if I am not on any carrier / have not inserted any SIM card. With such a GPS there are no data charges.Want to know if the GPS on 9530 fixes its location via GPS satellites or with data connection / network towers.
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Mar 11, 2010
I'm looking to remove voice dialing from my storm but can't find a device software download that works. When I tried to get it from verizon's site it would not let me download the mr3 update to my computer.
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Jul 25, 2010
could anyone please help me out i wanna delete all the pictures on my storm but dont want to do it one by one.Is there anyway you can delete them all at once?
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Mar 10, 2010
I successfully tethered my Storm to my Apple laptop using Bluetooth, but when I try to get on the Internet it takes me to the Mobile Broadband Connect page and asks me to subscribe to the $30 a month plan. Now I just want to be able to use my laptop about once a month when I am up in the mountains, so it is a waste to spend $30 for the Mobile Broadband plan when I will be using about 20 MB worth of data on my laptop every month. Is there any way at all to get around this screen and get on the web with my computer? I understand this is ethically dubious, but again, I pay for the data plan every month and I just occasionally would like to access data with my laptop.
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Feb 5, 2010
Bought an unlocked Storm 9530 yesterday and popped in my T-Mobile SIM card. I could text, but not place any calls. When I tried calling, I received a "No circuit/channel available". At the call screen I see a a phone number that isn't mine. After I gave up I turned off the phone for a while and let it charge. Upon booting up I got an error message and my SIM refused to work at all. It says SOS at the top right and even though my mobile network is on, it just doesn't do anything. I have the mode set to GSM/UMTS and 3G/2G. I can't even select a network manually. I get an error that says "Unable to acquire network."
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Feb 12, 2010
I have just bought a Storm 2 9550 that is from Verizon USA. The device is GSM unlocked, and I am using it from Hungary on a local carrier. I am in the middle of a carrier change that has Blackberry services, however I currently have 3G web access on my actual carrier. However, the integrated browser that came with the phone, does not allow me to use the 3g network, only WIFI service. I cannot even set it to 3G on the browser options tab, as it only offers "hotspot browser".
Is there any way I can find a http browser that supports the 3g network, so I could surf the web on this carrier until I complete the carrier change? Is there any on Blackberry App world? I didnt manage to find one.
Also, I would like to have a POP3 client on my device that can communicate through 3G with a pop3 mail server, as the integrated email messaging software that Blackberry device software 5 offers is only capable of having a mail account through a BB service provider.I am very staisfied with the device itself, great for managing calls, and multimedia - did not face any crashes at all (maybe once when I wnated to take a picture and it frozen when the flash lit up).
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