BB Storm 9500 :: Screen Selection Selects Everything In Email Not Select Single Email

Apr 26, 2010

I am 1 step away from throwing this phone against a wall, I really need to access my emails asap.. So hoping some1 can help..Basically it seems to intermittently go into this mode or has this bug or even screen damage? If i open my emails for example what ever I click on it highlights every email from the top to that specific email instead of just selecting 1 email. I cannot click on any individual email it just highlights multiple emails and its impossible to open any emails like this, even if I use the BB Function button then click on Open it jumps to the top "Help" and wont select "Open" or any were else on the menu. It happened a few times over the last week or 2 then randomly goes back to normal, was fine all weekend now it has just happened. I cant select some of the main icons on the home screen either, it's really starting to seem like the touch screen is damaged?? (Also I noticed on the facebook ap there is 1 icon it will now not select unless I tilt it to the side..)

BkackBerry 9500
smartphone(3g)
v5.0.0.451 (Platform 4.2.0.198)
3G bands 1
Cryp Kernel v3.8.5.85
Brand Version 1.0.120.447w

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Apr 14, 2010

Device info
Your carrier: Verizon
Blackberry Storm 9530; v4.7.0.148 (Platform 4.0.0.181)

Apps and free space
31,610,557 Bytes Free
No battery pull did not fix.

When writing your question
Yesterday added Blackberry Enterprise Server 4.1.4.17 to the phone, which previously had been provisioned by Verizon directly (connected to our exchange server). Email comes in just fine, but if I wish to either reply or forward the message, at the very top of the message, there is a note that states: "Send Using" and next to that is a button that shows "Desktop v" (the v is a down arrow). I am unable to change the Desktop button to my email account.

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