BB Desktop Software :: Unable To Uninstall Any Version Of DTM (5.0.1 Or 6.0)
Sep 1, 2010
Since my computer automatically downloaded and installed DTM 6.0, I have had nothing but problems. I was unable to get DTM 6 to recognize my BB Curve 8330, so decided to go back to version 5.0.1, which had been working flawlessly. Unfortunately, I have been unable to uninstall 6.0, and keep getting Error 1316.I have looked up all the previous responses to this error, and followed the directions given - have done the clean uninstall as described in KB02206, even doing the "Additional Information" at the bottom of that article, without success. I still show both Blackberry Desktop Managers in the Programs list, but the Control Panel does not recognize them as programs, so I can't uninstall them. I even tried to reinstall version 5.0.1 despite this with no success - same error. I am running Windows Vista, 64 bit with all the critical updates installed. I was using Trend Micro Internet Security initially, but recently switched to BitDefender. I have lots of hard drive space, and have 4 Gb Ram with a Dual core processor.I really hope someone can help me with this. I'm getting more concerned by the day as I have no recent backup of my Life!
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Sep 29, 2012
I have been trying to access Yahoo email thru the Browser on the Lumia 800 phone. Every time I access the [URL] website and enter my login name and password and submit, I repeatedly get the same page again and again which asks me to verify my password. There seems to be a software error in the Lumia 800. I have contacted the Nokia helpline which was unhelpful as usual. This time, they informed me that this error IS possible while accessing Yahoo email thru the browser and that no solution is possible. The only suggestion they had was to use the synchronization method to access the Yahoo mailbox - but this solution is not feasible for either accessing the older emails and or for sending file attachments.
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Apr 4, 2010
Im trying to downgrade my os on my 8330 from the 4.5 to the 4.3 version but when i try and load the 4.3 version it tell me that the version is not on my desktop manager.
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Jul 29, 2011
how to uninstall my roadsync in mini x10? i accidentally cleared all my data in my roadsync in manage apps..after that, my fone automatically restarts.
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Jun 7, 2012
i was happy few days back since my xperia min pro was updated to 4.0. But now i started to hate ICS update because my front camera is not working. If any one planning to update its better you don't update it..
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Feb 4, 2010
Just having some problems uninstalling apps. I tried going through the aplication list on the phone and deleting from there, and even through desktop manager. Problem is, desktop manager doesn't list all the apps, and when tried it from there (ie; Beweather so I can get the upgrade), it just archives it!! How do I get rid of the archive....as fr as I know, the archive still takes up space in memory, and when I tried installing new versions of the software (ie; Beweather), it just loads the old version!! Geese this is annoying!! I would hate to wipe my phone and start from scratch again adjusting everything to how I like it.
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Aug 13, 2010
Never had a prolem with the Blackberry software until I downloaded V6. Now when I try to open it i get
"BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience."
Uninstalled and tried 3 times now but keep getting the same message.
Blackberry device manager can see the phone is there????
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Apr 8, 2012
How to do a two way sync with Microsoft office (that is a desktop version, not enterprise)?
Info:
iPhone 4S
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May 26, 2010
I just loaded up the Desktop Manager from Blackberry's website but when I click on the icon to start it I get the attached message. I also loaded the software from the CD in the box with the same result.I can't do anything from here. Saving the file Desktop doesn't fix it. If I click on Find I get a message saying the filetype htmlfile is not found.
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Apr 21, 2015
I just got a N1520 last week, but it will not load up desktop version on IE on many sites even thought I have it set in the settings to do so.
What I do not understand is my N920 with a smaller display, and not really the hardware or storage of the N1520 always loads the desktop version every time.
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Dec 12, 2011
What's the most recent Desktop Manager Version that had built-in support for rolling back your OS (i.e. it detects all OS versions installed on your system & lets you pick the one you want, even if it's a downgrade) and where can I download the install files? I just found out the hard way that DM 6.1 does NOT seem to give you that option, so I had to reinstall an old Version 5.0 build that's like a year and a half old... which I'm happy to keep using, if that's what I have to do. But is there a newer version of DM that still has that functionality? Using the Apploader program WITHOUT Desktop Manager does NOT work well for me, as it ONLY installs the newest OS version present on your machine, which has resulted in OS 6.0 getting installed against my wishes, thus wasting the time spent on the install (installing OS 6.0 on a BlackBerry 9700 is a monumentally bad idea and I can't recommend it to anyone! ) Thus, I need a version of Desktop Manager that supports rolling back to an earlier OS.
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Aug 14, 2010
I have just bought a new laptop (Sony Vaio running Windows 7 and Microsoft Outlook 2010).
I am using the Blackberry 8900 Curve with Vodafone.
Like everyone else, I could not synchronise my blackberry with Outlook 2010 and was told to wait until August for version 6 of Desktop Manager.
I just installed it! But when I tried to launch Desktop Manager is simply says "Blackberry desktop software has stopped working. Windows is checking for a solution to the problem" and then I get " Blackberry desktop software has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
I un-installed and reinstalled. No change.
Prior to downloading version 6 I had downloaded and installed version 5 with Service Pack - the file name was 501_b049_multilanguage. That one installed and launched but there was NO WAY to synchronise Blackberry Curve 8900 with Outlook 2010!
My PC is brand new and "TOTALLY CLEAN" of any special install. The only application running on this laptop other than Microsoft Windows 7 (32 bit) and Microsoft Office 2010 (including Outlook 2010) are McAfee (which I disabled to ensure this was not the reason desktop manager would not work!) and an HP all in one printer!
IT HAS BEEN A WHOLE MONTH since Microsoft launched Outlook 2010, not sure what the issue is but both Desktop Manager 5 and Desktop Manager 6 have VERY SERIOUS ISSUES which should have been screened through QA.
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Sep 4, 2010
I have tried severial times to move one picture. I have have tried using My Pictures/picture project/blackberry as the source. but all it wants to do is send all 4,000 pictures on my laptop to the chip.
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Feb 2, 2010
I just recently got a blackberry. I was wondering which desktop manager is best for the curve 8530 through sprint. because i see i can download older versions too. just wondering any input would be greatly appreciate.
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Aug 16, 2010
Your carrier: VIP Croatia
OS: WinXP SP3 x86
Office 2010 (Outlook 2010)
Did a battery pull fix your issue? No (if you think of disable USB power)
BT device model/version (you will have to look at the BT device):
Trying to start "Configure settings" and this all the time breaks.
Have reinstalled (install on clean PC also) this 6 version. reset intellisync dir...tc...all waht I found on this forum.
What to do? How to get basic enterpise option to synchro outlook contact ONLY!!!!!????
Please help this is imposible to be in such a brand with so much problems and no explanation at all.
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May 27, 2010
I have installed rootsh to do apt-get autoremove and i do that but now i want to uninstall rootsh and i can`t... says unable to uninstall rootsh, internal error, application manager closed... what do u think is the problem ?
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Aug 13, 2010
I am using nokia n73 in which i have installed the themes downloaded by me. But now i want to uninstall those themes. For this i have deleted the installed files from the Application Manager and now when i goto the viewlog in the Application Manager all the installed files are still shown in the log in which most of the themes are still shown as installed. So i want all these themes to be uninstalled. Is there any way to sort out this problem. Another thiing I want to format my nokia n73 phone memory.
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Jul 7, 2010
I have a Blackberry Curve 8330.I am using Windows Vista Home Premium.I am using Outlook 2000.I would like to sync my contacts, tasks and calendar between Outlook 2000 and my Blackberry.I understand that I need Blackberry Desktop Manager 4.2 service pack 2 or earlier.Please advise on how I can obtain this download.
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Mar 19, 2010
i decided to install the MaeFlight application and after I realised that I dont really need it, tried to uninstall it. The problem when i try to uninstall it via the App. Manager, it says "Unable to uninstall "Mae Flight". What could be the reason and is there a way to fix this issue?
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Apr 6, 2012
since last weeks i'm not able to install or uninstall sis application on my E71: i don't know the last correct installation/uninstallation but now every operation on a sis app is impossible because file is corrupted but the file is ok.
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Jun 10, 2011
Hey! I have trouble opening facebook and twitter on my Nokia E7-00, because when a click on social network icon, it start running but a seconds later it prompt a message that says: "Sorry, please uninstall and reinstall Communities."
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Apr 10, 2011
i installed on my nokia x6 phone this file --> "qt-mobility-symbian-1.1.0-symbian3-nokia-signed.sis".now i can't remove it or update it or install s60 version of qtmobility. why?
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Dec 22, 2012
A few months earlier I went to Nokia care because my phone had an issue. The problem was not fixed, and my phone was replaced by another Nokia E5. In this phone whenever I try to uninstall some apps an error message "Removing cancelled" is appeared, and the app is not uninstalled. Following seven apps are problematic:
1. Twitter
2. MySpace
3. Bloomberg
4. AP Mobile
5. Chat Apps
6. Hi5
7. Friendster
I uninstalled these apps in my old phone without any problem. I have reset the phone many times, and I have the latest version of the firmware.
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Dec 24, 2012
I tried searching the forums but could not find anything. When I try to uninstall an app through the market it just hangs on the uninstall page. I have the same result in the app menu on the phone itself. The only way to get the market and/or the app menu on the phone to get going again is to reboot. I tried booting into safe mode and uninstalling apps through settings (app menu) but it still just hangs on uninstalling.
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Aug 15, 2010
I've just downloaded the new version of the desktop manager version 6, but i cant open the program every time i open it a box shows and says " blackberry desktop software has stopped working" me how can i fix it?
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Feb 24, 2010
Is it impossible to uninstall Ovi Store completely? I installed it on Nokia 5530, now I uninstalled all of it's components but the "OVI Store" button in menu takes me to some kind of application offering OVI Store application update... Before installation of OVI Store app it acted as shortcut to OVI Store website, how can I get this behavior back? Or is my phone FUBAR again?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Dec 27, 2012
wen i try to uninstall a software from my Nokia c505, an error msg appears saying that "Unable to delete the file".
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May 29, 2010
I have just received a "Blackberry Bold 9700 Unlocked International Version" which i purchased from Amazon.Com. "This is supposed to be a new unbranded unit".
The installed software version is 5.0.0.351 with platform 5.1.0.98 and branding version 1.0.160.529q.I have read in this forum that there is a later version of the os available yet when I utilized the BB desktop software updater, it say that the latest version is installed. Is this correct?
I also have other issues with applications. I am unable to download and install the "BlackBerry APP World"; I get a message, " Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World"
"Google talk" give an error messag: " Service not enabled for this hand held" "Blackberry maps" are not loaded on the handset.Setup wizard does not give me the option to set up my personal e-mail only enterprise e-mail.I am able to browse and send and receive MMS & SMS messages.
Kindly advise as to ho to resolve these issues and whether there is a more current software version for the handset, and if so: how do I update it.
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Nov 20, 2011
Iam a BlackBerry Bold 9780 user and my current device software is 6.0 Bundle 2475 (v6.0.0.546) using Blackberry desktop Software version 6.1.0.35 for windows pc. The BlackBerry Bold 9780 is a unlocked phone using vodafone network at Mumbai India.
I recently installed new official release O.S 6 device update v6.0.0.668 meant for Bold 9780.But when i connected my phone through desktop manager and check for update the desktop manager is unable to find new installed device software on my windows pc. But when i check the supported resources in the desktop manager the new o.s version installed reflects as New installed BlackBerry Software.
I would like to know why current desktop software or manager for my Bold 9780 phone is unable to find new official released device o.s software..I have been able to update my device o.s version when installed on a earlier desktop sofware installed on my windows pc.
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Jul 18, 2012
My BB4 is unable to laod a new os version and is not coming up . I was downloading an update while the battery drained and after i tried charging it could not charge and could mot start up.
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