BB Curve :: Show Hidden Icons?

Back story: I set up my hotmail account in my e-mail application and was never getting any e-mails. A friend of mine told me to try using my gmail account instead, so i added my gmail account to the mail app and deleted my hotmail account. i thought everything was going fine when it said that a new icon would appear on my home screen for this mail account. i waited until the little clock/processing thing was finished and pressed 'ok'. when i went to my home screen, no icon...here are the things i have tried so far:- taking my battery out to restart my phone- resetting my theme, resetting my icons in my theme- googling it; all they are telling me to do is to press 'alt+scroll' and select show icons (when i do this the scrolling voids the alt, and also they keep saying the alt key is a crescent moon which it is not for me)- went to my phone service provider and the girl there said she has had this problem before and would call the girl that helped her, and when i came back she said there was some way to 'show/hide icons but it was impossible to troubleshoot over the phone' aka she was absolutely useless.