BB Curve :: Trackpad Not Working Well/freezing?
Aug 24, 2010
I just got my Blackberry a few days ago, and noticed that the trackpad is not working very well. It seems to either freeze intermittently, or not pick up the movement of my thumb. Either way, it's not working right.It's extremely frustrating when you just want to scroll over and choose an option but the thing won't work!Has anyone else had this happen to them with the new trackpad? Does anyone know of a solution, or should I return the phone for a new one?
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Sep 28, 2011
I have a Curve 9300 with OS 6. I cannot return the device to the original retailer (out of warranty).This is kind of what happens.
1.)Trackpad stops scrolling after backlight switches back on. After waiting 10 seconds it works ok
2.) After an hour or so the trackpad stops scrolling entirely. The "push button" of trackpad still works though.
3.) I hard reset the device. Trackpad stops working entirely (doesnt scroll and pushing it as a button does not work either)
4.) I send phone in for repairs.
5.) If it works after "cleaning and reseating trackpad" my phone works fine for a few days. Then problem starts all over again.
6.)If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts all over again?I am getting sick of having the phone getting sent in for the trackpad to just be replaced again and again.
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Jan 15, 2012
My blackberry curve's trackpad keeps freezing up, so I can't do anything with it. I can just about navigate through my messages as I can click on things with the trackpad & thank god for keyboard shortcuts ! I found a post saying that I had to tighten the TX screw or something of the sort but I'm worried I'll do something and then it'll no longer be under guarantee.
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Sep 18, 2011
i have a curve 9300 and the stupid trackpad keeps freezing :'( im getting pretty frusterated cuz i cant do anything at all with my phone and its starting to really piss me off.
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Aug 21, 2012
I have 2 month old Blackberry Curve 8520. Trackpad on it is constantly freezing. Have tried the battery pull out solution which worked the first few times. Now it has stopped working completely. It has also started to have blurry images on the screen when you try to switch it on and off.
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Aug 27, 2012
My trackpad keeps freezing, I have tried: taking the battery out leaving it for a night, turning in off for a day, turning it off and taking the battery out. I give up now, I have tried all sorts and this was a gift for my birthday a month ago, I'm quite disappointed as this was my first blackberry and I don't think I'll be buying another one.
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Jun 11, 2012
I have a Blackberry curve 9300, and have had since january, and my track pad as stopped working, i havent dropped it or anything, i have tried taking the sim card out, and leaving out all night, its ever since i have got the new update, it has been like this, i have backed it all up?
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Jul 15, 2011
ivehad my curve 8520 for a while now, and a couple months ago the trackpad froze for a couple minutes... I didn't think anything of it because it started working again... That's continued happening, getting more and more frequent and now sometimes I have to restart my phone two or three times for it to work... Everything else on my phone works even when the trackpad is frozen I just have to find another way to get to whatevr it is that I am trying to do. I can't scroll up or down or side to side but I have found out a way to munipulate my way through options and different menus and hotkeys..
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Mar 21, 2011
I have a Curve 8520 and the trackpad is constantly freezing. It's happening at all different times and while in different programmes. I've had the phone for about a year and my provider is O2 (UK).
My phone is v4.6.1.314 if that makes a difference.
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Aug 21, 2012
I've had issues with the trackpad freezing before but after a few hard resets it's always fine. 30 resets later, it still doesn't work, so I can't scroll or even press it to get to any of my applications.I've read the forum posts on finding the screw at the back, but this doesn't seem to be there for the 9300...can someone give some helpful and specific to the 9300 advice?
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Jun 19, 2011
My husband has a curve 9300 and his trackpad keeps freezing so he can't scroll to his apps but he can press on what's is highlighted before it froze
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Dec 12, 2011
So i got my blackberry back at the End of july, and ever since blackberry went down in September i believe my track pad has not been functioning correctly. 3 weeks ago my track pad decided to stop working all together and i havn't gotten it to work since.
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Jul 17, 2012
i've tried to type my password to get into my phone but i had to use the enter button to get onto it. then when i tried to scroll along it wasn't working. it also won't let me click on anything by pressing on the trackpad
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Feb 26, 2012
How do i move my trackpad it is not working
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Aug 22, 2011
my track pad is not working fine from the inception. my bill is lost. how do i get it replaced
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May 13, 2012
My trackpad is not working. I left it on the side before I slept last night, this morning I woke up and it was turned on; i unlocked it and it turned off, everytime i turned it on it turned off again, the button on the trackpad works but it does not scroll.
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Feb 13, 2012
Alright, so the trackpad isn't working, but at the same time it is. When I use it with my bare skin, it doesn't work, it takes many swips to do anything. But when I use it with say a piece of tape, or a cloth on the end of my fingers it works great and without a problem.
It's a used phone so swapping it is not an option, but is there some way to fix it?
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Feb 9, 2012
I went to go on my phone and the scrollpad wouldn't work, so I took it to the shop and they said update the OS to the latest, so I did, and now it only works if I REALLY lightly touch it and only then it works a tiny bit for abit a second, but it's clicking fine!
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Sep 16, 2012
my blackberry curve 9300 track pad just stopped working. i tried removing the battery and sim card, several times, to reboot the phone but it didnt work. later on i tried to re-insert my sim card, the track pad is moving up and down, left to right, but when i try using for clicking and opening sms or email for example, it couldnt possibly work.also, my email started coming in, but sms does not, it keeps on popping a message that my sim card messaging memory is full, when i no longer have sms kept because i deleted them to save space.
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Jul 31, 2012
my phone is working properly the letters still work and the buttons on the side of my phone and my phone isnt frozen atall but the track pad isnt responding other then being used as an enter button . i have lots of texts on my phone i need to read, is there anyway i can fix the trackpad or get to my messages ?
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Jul 10, 2012
trackpad not working,tried removing battery,no luck
having a new one tomorrow but want to get photos and videos off but how for daughter
can't access anything,it turns on but is frozen so can't sync anything to computer
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Sep 20, 2012
So about a week ago, my trackpad stopped working, to get it to scroll I had to hold a piece of clothing such as my shirt between the trackpad and my thumb. It would go between working and not working without the article of clothing for a few days but now it only works if I have something between my thumb and the trackpad. Not sure what to do, I got it 9 months ago and its in really good condition.
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Oct 27, 2012
My blackberry 9220 phone trackpad not working, i cant use trackpad for up-down, left-right? Even i have tried so many time power off the phone and remove the battery and plug in again.... also i have tried restart 2-3 time, but still no luck to resolve trackpad issue.
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Jun 17, 2012
My phone was working fine and then I woke up to not being able to use the track pad and keyboard. It was stuck on password sign in and when I plugged the phone in woke automatically go to bedside mode.
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Mar 8, 2011
As if they are not connected, i can move the trackpad left to right and up to the volume icon, but can't click, and the keyboard and side keys do nothing I pulled the battery, that didn't work, the bb site says to delete data, well tried to and 3/4 thru desktop software says the phone is disconnected, so i can't delete all the data i clicked restore, still no keys work and no water, the liquid detector is white?
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Apr 8, 2011
i have a curve 8530 the trackpad scrolls around fine on the home screen but when you go to the menu it dosnt scroll unless you press alt
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Sep 4, 2011
I am using a blackberry curve 9300. My trackpad has stopped working, and I tried taking out the battery, and I need to take it out like 20 times and wait for the device to start working, and then maybe it works. Its stopped working again last night, and its not coming back.
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Apr 12, 2012
I updated 4 apps on my blackberry curve last night and since then my trackpad will not scroll. I have removed the battery countless times and it still will not work.
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Aug 2, 2011
I've had my blackberry just over a month and I've looked after it, not dropped it, not damaged it in anyway.It was working fine this morning, then when I went to scroll up, it wouldn't work.I thought it had crashed so to check I pressed the red button and that worked. I realised I could scroll left and right but not up and down.So I took the battery out and resetted it then out of curiosity I just a dry wipe over the trackpad and it worked perfectly. So I tried my jumper and same again, the track pad worked perfectly, then when I use my thumb + finger, nothing, just left and right again.I rebooted it again, and still...the same.Why is it not working? (btw, I tried changing sensitivity and its still not working)
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Feb 1, 2011
I have a blackberry curve 9300 thats about 1 months old. Two days ago the trackpad started to work only with ALT or SHIFT keys.Problem is:Situation 1) In the home menu the track pad scrolls great. It can move up to change ring settings, left, right, down, etc. Completely normal.Situation 2) I press the menu key and the trackpad no longer works. I can't scroll left right up or down through the icons. Now when I try holding the alt key OR the shift key, the track pad works again.. Only in some menus do I need to hold the alt or shift key to activate the track pad (and I need to hold the shift or alt key for the track pad to work, ie, if I release the alt/shift key it no longer responds)Situation 3) When sending a text message when I use the track pad to scroll down and send a message, it takes the last character and cycles through the symbols for that characterSpecs:Phone: Blackberry 9300 CurveSoftware: v5.0.0.845 (Platform 6.3.0.34) Done:I've tried the factory reset, removing the batter, removing the sim, etc.
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Aug 7, 2012
My trackpad on my Blackberry Curve 9300 is not working. It won't scroll up or down and when I press it, it doesn't respond. I tried taking the battery out and restarting it, but it doesn't work.
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