BB Curve 8350i :: No Internet - Get Unable To Connect Message
Feb 24, 2010
I know there are other threads like this, but after a few hours of searching I cannot find a solution for my problem, so I am left with creating a new thred (sorry). I have a Nextel 8350i on boost. This morning, I reinstalled the combined3 service books, and now no internet, or app that accesses internet will work. I get the unable to connect message when I try to connect using my data plan and when I try to connect on wifi as well. I am able to place and receive calls, i can use direct connect, and i can send and receive texts as well, its just the internet is not working with data or wifi. My current OS is v4.6.1.313 any suggetions?
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Jan 11, 2012
I am connected to Wi-Fi but unable to connect to the internet like FB,Yahoo or other websites. My sister used to connect to wifi but now that I am using her handset, I cannot do so.
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Apr 5, 2011
everytime I try to connect to my internet it displays a message saying "Unable to connect to the internet"
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Nov 14, 2011
I have a wireless network at my work (that is functional and works for my laptop) that I cannot figure out how to connect to with my Blackberry Curve 9300 OS 6.I can find the network, and when it prompts for the password and I enter it, everything appears as though it should work.The WiFi box is checked in "Manage connections" and on my home screen, at the top, above the time, it shows my provider's name and the WiFi network I'm connected to (Koodo - Arnason Lab <--- network name).When I try to use my browser though, I get the following message: "Unable to connect to the internet, please try again later.If the problem persists please contact your service provider." I called Koodo and they told me that this sounds like a device problem and that contacting BlackBerry would be my best bet. Is my browser set up to work via WiFi? Or is there something I'm missing about connecting to a WiFi connection?
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Sep 3, 2012
ive just had a new sim card from talk talk it has been activated and is stating on their system that the internet for my phone has been activated but im still having troubles with it they have told me on the phone to contact blackberry but im still having no luck i would like my bbm service up.
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Mar 13, 2011
I got new curve 9300 3G with unlimited data plan,meaning I can connect to the Internet, push mails, RSS feeds, etc. It was working fine for several days but lately I could not connect to the Internet, could not get emails; virtually any data connection! I decided to replace SIM card since if I´m using my friend´s card it was working. Initially with the new card (with data plan) I was able to connect to the Internet but after a while (couples of minutes) I could not connect and all data connections were just off (AppWorld was also off). Strangely, the 3G signal is good on the screen! I have tried to re-register the HRT and pulled out the battery also refreshing the network but still didn´t work.
I installed some apps prior to this problems, but I do not think it was the cause, except that I upgraded Facebook app then the Facebook icon disappeared.
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Apr 11, 2011
I use a Blackberry 8310 curve. suddenly, i have been unable to connect to the internet. My network provided told me i have been activated. I keep getting messages like "your blackberry services have been deactivated or suspended contact your service provider".
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Jun 29, 2011
before i put in a sim card i could have used the wifi to connect to the net,since i put one in i cant connect anymore using wifi without a data plan
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Jul 10, 2012
I have an 8900 Curve, and have been using Wifi to connect to the internet, in my home and everywhere else I go. I'm in Mexico using Telcel. You don't need a plan just to connect to the internet, that's what WiFi is for. It just stopped connecting the other day for some reason. The wifi icon does not appear at the top. I have the browser set to HotSpot, it's the only option actually, I set the TCP/IP APN to the Mexican settings (you can do that here: http://www.blackberrytune.com/blackberry-tcp-ip-apn-settings/), but still nothing!WTF is wrong with this POS!
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Dec 4, 2012
I have a bb 8520 but wifi not working, nor the internet. the carrier doesnt know what is the problem.i want to attempt reloading the os but I checked bb site and GT&T not listed. Digicel is listed wihch is the other carrier in the country. Would i encounter any problem if i used digicel os download on a phone with a GT&T sim?
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Apr 20, 2012
I am unable to connect my internet it shows on the phone,all boxes ar ticked, Wi -Fi is connected (BT Hub), but browser does not start?
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Oct 31, 2011
I have been facing this problem this the last couple of months.. whenever I travel and get into the roaming network, my phone doesnt connect to the Blackberry Internet Service (BIS) because of which i cannot use BBM or any other internet based application. As soon as i am in local network, it gets connected to BIS. I have tried everything..data service while roaming is on.. have switched off phone, removed sim and restarted. Last evening I visited Vodafone store, the guy put my sim in another blackberry device and it got connected to BIS. However its doesnt get connected on my device. He suggested me to do a data wipe which I did, still am unable to connect to BIS.
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Oct 1, 2011
I am getting the "unable to connect to the internet" error when i launch the BB browser. I have read quite a few threads and havent seen an answer for my issue.
The odd thing is if i use the Media Net (AT&T browser)....i can connect to the internet. Is there a way to "re-install" the black berry browser? Also my Facebook app give me a "can not connect error" as well
PS this all started after i recieved some "verify this certificate" notices.
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Feb 20, 2011
I have a blackberry 8520 curve and over the last couple of days have been unable to connect to the internet via my WiFi router
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Apr 5, 2012
1- wi-fi connected , name of wi-fi comes next to service provider name at top of screen , wi-fi symbol comes at corner
2- mobile network is at off mode
3- browser option at hot-spot
4- the wi-fi diagnostic says status : ip address no longer valid , VPN profile is not found on connected to web the answers comes it is not connected to internet
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May 15, 2010
This probably a dumbass question but i was wondering if there is a way to access the internet wirelessly on my pc through my phone.i have heard of people doing this but im not sure on models of phones or service carriers.
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Sep 3, 2010
Really loving this phone (8520) and a massive leap from my last phone.
Having trouble with connecting to my or my works wifi. It registers both routers and displays the name across at the top of the phone and in wifi settings I have a black square with a white dash line and a green wifi symbol.
I have a Asda pay as you go sim which is fine for the calls text etc but I hearing not so good for the Internet.
I have managed to get the browser going with the Hotspot setting but I'm guessing this isn't using my home wifi as it as slow as a snail and keeps cutting out.
Without Hotspot enabled it tries to use VodaphoneLive and I get the message "unable to connect to the Internet, please try again later. If the problem persists please contact your service provider"
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Aug 20, 2011
I've got a blackberry curve 8520 and the other day, it completely wiped itself. I've managed to connect it back to my wifi but whenever i click on my browser and try to load a page it says 'Unable to connect to the internet, please try again later.' even though it says i am connected to the wireless.
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Apr 2, 2010
When I got 8350i I liked that it had walkie-talkie feature.
Only problem is NONE of my friends have walkie-talkie, hence I cannot use it.
So if anyone out there, male/female interested in using this, hit me up.
btw, I'm in cali (but diff timezone is ok)
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Jan 26, 2010
I just updated my blackberry and I have a question. Prior to updating I used the PTT key just to turn on the backlight. Now it brings up my DC contacts. I can't find a setting to change it back. Is there a setting? (searched the forums didn't see anyone else complaining, other boards had people asking about it with no answers)
The only other problem I've seen with the update is last night I was on the phone with someone on a cell phone. The call "failed" and usually I get 3 trouble tones (like oldschool trouble tone) except the tone kept going until I shut the phone off.
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Jan 9, 2010
lets say i have my direct connect speaker on, whenever im not using it and i get a call, i can hear the "beep-beep" sound loud (it also vibrates because of the settings i have), but when i have the speaker off, i cant hear it because the sound is also set to private (speaker off), how can i make it to get the voice of the person private but at the same time make the "beep-beep" sound loud (like in speaker on)?
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Mar 28, 2010
While talking on the phone no one can direct connect me?
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Jan 26, 2010
I've looked in some older threads and had no luck, thus I come to you with a brand spanking new thread! I have a Blackberry 8350i with Nextel Direct Connect through Sprint/Nextel.
Where I work, we are regularly using the direct connect to keep in touch with coworkers. As a result, a couple of issues have come up (and from what I've seen, I'm not alone)... I'm wondering if there are any solutions for these:
1] Direct Send My Info - Shows up every time someone tries to contact me via DC. Most of our employees still use the motorola i335 (or older models), so it may be something they have no control over. However, given how often the direct connect is in use, it means I receive 50-100 of these messages a day that have no substance.
2] Contact Issues - It appears that there is some disconnect between contacts and the direct connect feature. I have contacts stored (via Contacts App) with their direct connect numbers included. However, when they come up as having called on DC, their names do not come up. In addition, it seems that, on several occasions, my direct connect list outright vanishes. This is only mildly frustrating when 100 contacts are stored. It seems as though the DC contacts are not connected to the BB contacts.
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Jul 22, 2010
When I try to send a text message, I receive a message saying "No MMS Service Record, message cannot be sent. You will only be able to Save Draft".
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Jan 4, 2010
I've read around the forums and elsewhere but haven't found a solution yet Have an 8350i and with the Mobile network off (Nextel) I turn on wifi (both at home and at work) and it connects to the network, icon is white not gray Data service is on and was working before (had the phone for 9 months). I recently connected to desktop manager for the first time and updated all available programs,firmwares, etc, I'm assuming this is the root of the problem. Gmail and Facebook apps won't connect, (you need a working data connection bla bla) and same with Browser app.Any solution that doesn't involve downgrading, wiping clean? (I've pulled the battery, turned wifi on and off with no results)
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Feb 12, 2010
Anyone know how to set the direct connect to auto default another direct connect phone? sorry I am so new to blackberry period, I have had all moto phones since it started. I am not likeing it too much cause the battery for life for me sucks, I still have time to return my 8350i which I am seriously thinking on doing.
I am a truck driver and I find it very hard to use compared to my I880 which I have my dc connect automatically to my dispatch, battery life barely lasts me the day. I am told the battery life on blackberry's are suppose to be great.Is there settings I should need to tweek on it?
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Aug 17, 2010
Strange new to me icon ... it looks like a DirectConnect with an envelope like a message or mail over it.... NEVER have seen it before. Time for the tinfoil hat and wait for the black helicopters ?
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Feb 6, 2010
I've tried to do a master radio reset it was unable to be done. I tried calling boost mobile to get puk code which i got but mssg stated unable to change pin. i cant for the life of me get the mobile network to come on. I even tried to go to the sprint site and enter my imei and sim card and it said it was suspended or deactivated does anybody have any ideas?
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Jan 23, 2010
so these issues with unable to retrieve texts and me thinking my texts are being sent and looking at my phone 5 min later and seeing a red x is pissing me off. its been happening every day now for at least a week . im in NY on longisland . i think this was the email they answer u quickly on . Dan.Hesse@sprint.com
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Mar 2, 2010
I have a Nextel Blackberry 8350i that is set up on the Boost network and Im trying to set up a blackberry email account so that I can forward my work emails to my blackberry. When I try to set it up using the Nextel or Sprint link on the blackberry website, it tells me that: Your BlackBerry® Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 1-800-639-6111. When I call that number, they tell me they cant help me because im on the boost network. When I call boost they tell me they cant help me because I have a NEXTEL blackberry...Can someone please help me get this email thing set up?
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