BB Bold :: Curve 9780 - Error 507 & 561
Jul 17, 2011
For the past 2 days my phone has been sporadically freezing or shutting down. It would reboot itself and continue working but I noticed the battery was draining very quickly. Now the device has constant white screen & 507 error message underneath. I followed the instructions to update the device software on my desktop but my device will not connect to my PC and I now have an error 561 on the screen.
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Dec 15, 2010
I just got myself a bold 9780. But now after restarting it for the first time, it shows a white screen with "App Error 603" and "Reset" on it. I alreadey tried the suggestions at the Torch board. My desktop manager (6.0) can't connect with my device and I can't force it with application uploader (whatever that may be).
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Nov 19, 2011
I have a BB Bold 9780 with an older version of software on it (cannot confirm as device is white screened with error messages on it).The device was showing Error 561, so I attempted a software update to fix fault.The device has completed the install but cannot connect to the device to reboot - have retried 3 times and waited the half an hour each time only to get an error message on PC.More than one PC tried, still showing fault.Error 507 on the support pages suggests the device does not have OS on it, is there anyway to reload this without Desktop Manager?
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Feb 2, 2012
How to fix this error - BB bold 9780? Just listening to uploaded music, battery got drained, and when is starting, i cannot proceed to my home page. it keeps on saying Error App 204 - RESET.
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Mar 9, 2011
Since the time i have downloaded OS7 desktop software i am unable to sync contacts on pc with phone.Whenever i start desktop BB software (previously it use to automatically start sync) it does not sync and gives error 140.It gives message contact support and send log file.Whom to send this file and from where to get this file.
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Oct 7, 2011
I tried to configure my email account at my another blackberry, but when I put my user name (CORRECTLY) it claims that it must be at least 4 characters, whereas the one that I put is 20 characters! It works on my blackberry ID so I`m sure I use both correct user name and password.
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Apr 2, 2012
i try to download the new software my comp is telling me that i cant trust the site i'm trying to downloading from?? and i tried to plug my phn into my laptop and that wont even do anything either, its stuck on the white screen with that little msg saying Error 507..
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Feb 5, 2012
just bought it 3 months back !yesterday it froze saying app error 602.....i restarted it many time by rmoving battery and checked online here and did the soft reset too !!!! but it will still not work even if the screen does show up it says some java error....etc etc.....can i get some help here ?.....of should i take it to the place wherei bought it from ? is this problem common with these phones... i'm stuck without my blackberry....
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Jul 31, 2011
Had my bold 9780 a few months now, it came with a storage card 4gb. Up until yesterday I was saving all photos etc to it then today it said I had a message on screen saying "media card has suffered fatal error" I took the card out tried it in my work phone and it worked fine.I tried the card from my work phone in my BB and nothing at all.Cuurently my phone is saying " A media card is not presently inserted in the device" when clearly it is!
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May 4, 2011
I wonder if someone can help me, i have been getting this error message for the past month or so via my phone when trying to login/download apps via the app world. I have no problem siging in via computer or other blackberrys, just my own. I have no problems connecting to the internet on my blackberry, just with the app world?
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Oct 24, 2011
I have a blackberry bold 9780 Carrier vodafone and I have a v 6.0.0.546 OS but whenever I try to download an app from my blackberry app world I get a pop up that says "An error has occurred. Please try again later". Basically I can't download apps and I don't know why?
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May 16, 2011
internal error with windows live 9780
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Apr 24, 2012
I have a bold 3 (9780), while browsing the internet my phone froze for a bit. I than managed to switch on and off. When it restarted I couldn't access applications on the menu. I than switched off again, when I restarted, the screen background appeared white, with a message saying app error 606 and with a small reset link below. I have clicked the reset many times but to no use. I even took out the battery a few times, but nothing has worked.
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Jun 24, 2011
My blackberry bold 9780 now has an error message on a white screen stating App Error 603: Reset. I have connected it to update and though it then turned on error messages then kept popping up whenever I attempted to open an application.
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Jul 19, 2011
My app world on the 9780 has not been working. First it would ask me to login after which it would just show me my details and not download. After downloading the application again it just tells me, "An error has occurred. Please try again later. This has been going on for four days now.
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Feb 15, 2011
I am setting up my gmail on the 9780. keep getting a password error message.
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May 28, 2012
My Bold is showing a white screen with no error message. Looks like LCD failure. Tried reloading software but did no difference. Started showing white display randomly, and comming back to normal. Now is permanent.Still is under 1 year manufacturer warranty. How can I get RIM to provide support under warranty. Who should I contact or call.?
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Aug 8, 2011
After updating blackberry app world ,the app simply disappear and error coming " Java null error"
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Aug 9, 2011
How can I delete all contacts from the phone memory on my Bold 9780? I've only seen options to delete single entries but not all in the list.
I noted that under contacts, there are email, phone, facebook entries. How can I configure the contacts to only display phone contacts?
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Nov 28, 2012
I have this ERROR # 102 permanently showing on the sreen of my device.
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Sep 6, 2011
my 9780 bold keeps rebooting for no reason , and it has dropped varies times , so i dont know if it could be cause of that.
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Jan 16, 2012
My 9780 Bold restarted after I deleted an app, but won't reboot fully. The white loading bar stalls at about 2/3 in, even when I try to start it up again after a battery pull.
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Sep 21, 2011
Can't use BBM on my Bold 9780 (Vodafone Italy). Unable to reach my PIN contacts who remain "pending" ! they are also unable to reach me, but reach everyone else !
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Sep 21, 2012
i have a problem with my Blackberry 9780.i am realise that my old sms will disappear,up there is the picture.that only show green colour icon and when i click inside then all the sms is gone! what is the problem?and i believe that's not because of the back up problem,cause my phone dont have any data plan.
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Sep 21, 2011
my 9780 keeps 'resetting' itself. screen will go black, white line at the bottom then graduates then the phone switches back on, unfortunetly the ringtone settings have changed......so i have to go and change them back.
Have tried to update the software (t mobile said this might help) but message says that my administrator will not allow this.
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Aug 26, 2012
i was downloading blackberry protect in my Bold 9780 from app world and suddenly the device started rebooting by itself again & again....while rebooting the process of reboot reches upto 60% or 70% than it againg start the reboot process.....so it would kind enough if anybody can help me with this problem as soon as possible....& i also dont have backup?
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Aug 16, 2011
Well i'm going to cut straight to the point. My phone would not charge, so I gave it in for repair and was given a brand new phone in return.However, now my phone, it just won't connect to wi-fi.The message 'failed to authenticate against network' just keeps coming up.I've deleted it from my saved networks, and tried again. It just won't do.My internet works perfectly fine when its connected to my network, it's just with the wi-fi that it doesn't connect.
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Jul 16, 2011
I downloaded an app (Smarter Wallpapers) and used it. I found I didn't like it as much as I thought I would so I deleted it. Problem is that the pictures from the app are still in my phone and even if I change the wallpaper it continues to scroll through all the app's wallpaper. It's driving me nuts - I just want it off my phone!
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Dec 20, 2010
my BB9780 turns off automatically randomly whenever I pick a call, click on some icon...I then have to remove the battery and start again, which takes a very good amount of timeCarrier - Bharti AirtelBlackBerry® 9780smartphone (3G, Wi-Fi)6.0 Bundle 863 (v6.0.0.285, Platform 6.5.0.54)3G Bands 1,2,5,6Cryptographic Kernel v3.8.6.5Branding Version: 1.0.99.496QMicro Edition Configuration: CLDC-1.1Micro Edition Profile: MIDP-2.1Micro Edition JTWI Version: 1.0Micro Edition Media Version: 1.1Micro Edition PIM Version: 1.0Micro Edition File Version: 1.0Micro Edition Bluetooth Version: 1.1Micro Edition Location Version: 1.0.1Micro Edition Security and Trust Services (APDU) Version: 1.0WLAN Version: 4.2.1.40www.blackberry.comCopyright © 1997-2010Research In Motion Limited.All rights reserved.
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Nov 22, 2012
Whenever I touch my trackpad using my phone the whole phone freezes. I have had it replaced, I've had new software put into the phone, it was working then over night I wake up and the phone isn't working, and it has done that twice. I have rebooted my phone hundreds of times but the same thing keeps happening, I leave it for a few minutes but that doesn't work either.
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Oct 16, 2010
My Blackberry Bold 9780 keeps turning itself off, in my pocket or when I put it down on a table. At first I thought it might be a problem with the battery so I bought a new genuine battery for Blackberry and put it in my phone but I was still having the same problem. I decided to send a tweet to @BlackberryHelp on Twitter and they advised me to do a security wipe, which I did, and still my phone kept turning itself off. I sent them another tweet and another message but they haven't replied. I'm getting a little bit, put it this way, frustrated that when i've paid for a premium smartphone at over £400 I'm having problems after owning the phone for just over 6 months. The phone is therefore still under warrenty but I thought I would just put a message on here first before I contact them to see if it is a small fix that I can do myself rather than living without my Blackberry while it's sent off to be fixed.
I am getting quite fed up now because, I get the Blackberry logo up and I have to wait for the bar to go across (see below image) which takes AGES. I'd hate to rely on the phone in an emergency! After the BBM and e-mail outages not so long ago and now this, i'm SERIOUSLY considering scrapping my Blackberry all together and buying the new iPhone 4S.
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