BB Bold :: Can't Access BIS On My 9900
Aug 6, 2012
My phone is a Bold 9900, software v7.1.0.342, platform 5.1.0.276.Carrier is Vodafone Portugal.
Long story short, device worked perfectly in Portugal over the last few months. After a business trip to Colombia, where I had to temporarily switch SIM cards, device lost ability to connect to BIS via wifi (with my original, portuguese, SIM back on). After a bit of research online, I followed a suggestion to wipe the phone completely and restore from backup, as it would somehow force my device/SIM to register back with Blackberry services. While still in Colombia, this worked.
Back in Portugal, however, using my 3G connection, Blackberry Internet Service does not connect, so I had no access to email or BBM. It connected using Wi-Fi, though. An attempt to backup, wipe and restore resulted in something curious. Now, not even via Wi-Fi can I establish a connection to BIS.
I tried to follow suggestions to re-register the host routing table (did so, device displayed "Registration message sent!", nothing else) and deleting and adding service books (I wasn't able to do so as now, whenever I try to access my email setup, it only allows me to configure enterprise email accounts and not any other type).
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Feb 22, 2012
It kept saying: the protocol specified isn't supported by the handheld . Please try a different URL. But all I want to do is just get access to WIFI!!! Who can help me with this problem, Usually a page will jump out which allow me to type my ID and password.. but no page jumped out in this 9900. From the home page, what i can see is it has accessed to WIFI, but i cant open any website.
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Dec 3, 2010
Recently transferred to a new 9900 and cannot access web browser or You Tube unless I switch off and on. Once switched on, I get good fast speeds but it does not last for long!
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Apr 11, 2012
I can't acess my application world anymore, it keeping said : There is an issue with the current session. log in to continue. (Error Id : 30702) But there's no problem with my bb id
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Aug 23, 2011
I used to have my Microsoft Outlook Web Access email on my Blackberry. Now that i upgraded to the 9900 i cant figure out how to get it. I was following KB03133, however i never get the link "I will provide the settings" . Telus wont allow me to use the web login, so i cant access it that way.
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Oct 3, 2011
BB 9900 - cannot use Vmeye remote cctv access..I used to have the 9780, but have since upgraded to the 9900 in doing this, the app Vmeye is not supported for the new 9900, so I am looking for a new App, but don't know which is best.Obviously, I would prefer something that is free to down load, but not a trail.
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Oct 16, 2011
I have both a Yahoo and Gmail account on my device - BB 9900. Within both of these accounts are sub-folders in the inbox however I cannot access them on my phone as I could when using the iphone?? With my gmail account it does list the subfolders however I am unable to access any old emails saved within the folders. With the yahoo account no subfolders are showing in inbox.
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Jun 7, 2012
I have just bought BlackBerry Bold 9900 and I can not access internet thourgh WiFi while Iam closing Mobile Data option.
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Jun 1, 2012
I woke up this morning (24th December), and my phone had set the date and time to the 29th November, and the time is 6 hours behind (its now 3pm and it is apparently 8:43 on my phone.) Moreover, I can't read my text messages, I can't see text messages that I send, and my blackberry services have stopped working (i.e.. I cannot send emails or access BBM.) I have restarted/rebooted the phone almost a million times, but every time it comes back on the time keeps being set back to 7:49 every single time. I have no idea what to do!
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Sep 14, 2011
I have 3 mail accounts connected to my bb. Originally all posted to one folder messages folder in the message 'center' where all the sms etc go into (middle of the screen icon at the top) i am not sure what has started to happen but suddenly i then had 2 messages folders and now i have 3. They all go to the same place and sometimes contain the same message which just appears in all 3.
I think this started when i started configuring the sync of the deletion of the folders "folder reconciliation". how i can delete these additional folders as they are just a nuicense they mean very little as mail is randomly flowing into them.
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Mar 7, 2012
I had recently downloaded and installed the new os 7.1.0.267 os from SK Telecom form the software download page of on blackberry site to my bold 9900. Upon doing that i was able to access the new mobile hot spot feature and even set it up for use after calling my service provider for the APN which is Lime Jamaica. I even tested it by using another phone which detected it. However sometime afterwards about 30 minutes to an hour later while listening to music my headset got pull out by mistake and upon putting it back in realized music wouldn't start playing back after pressing the side button. Unlocked the phone only to see the play icon highlighted in music player but nothing wouldn't register when clicked with trackpad or touch screen. plus got a message on the screen saying that device media player was busy, which continued for a while. Did a battery pull afterwards which fixed the problem. However a few hours later when i decided to show a friend the new feature and test it by connecting his phone, upon accessing the connections menu the mobile hot spot option was missing even in networks and connections. essentially it disappeared form the phone the only apps on the phone besides the default ones was wikitude and whatsapps. Even after a factory reset it didn't return. Did a clean wipe of the os and installed the os again upon which the hot spot option returned only to disappear again after about a few minutes at which time no extra apps was insatlled just the default ones. Have no idea whats causing this and whats worse the 7.1.0.267 download has been removed from the Sk Telecom link.
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Jan 22, 2012
i got a 9900, just got the BIS from Vodafone NZ, but here is the thing...i can send and receive txt and call, even use bb internet brower to surf internet but i can not use BIS, like facebook, twitter etc also push mail.checked with Voda NZ, they said my phone is regist under another provider therefore i can not use it in voda but it is new one, im the first owner.
PIN 29262C9B
vendor id: 603
platform 5.0.0.734
app ver: 7.0.0.585(2406)
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Jun 21, 2012
I dont seem to be able to DL OS 7.1 for my bold 9900, I am based in South Africa and use Vodacom as my SP.I tried to update my software over the air this week but it tells me my software is up to date, yet my phone tells me that my software is version 7.0 Bundle 2406.
Is 7.1 not available in SA or over the Vodacom network?
I really want to upgrade as some of the features on 7.1 are what I am looking for.
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Mar 29, 2012
I need advise my BB 9900 keeps restarting. It gives me the loading/starting up screen then the screen turns white and gives me a red light at the top then the whole process starts again.
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Jul 20, 2012
I bought 9900 7 months ago and phone has 3 years warranty. After ı used phone 4 months, One night, before sleeping, I plugged it to charger and went to sleep.Morning my mobile was dead. I took out the battery and the reput it. only red indicator was blinking.
- I tried to reinstall BBOS 7 but phone was not connecting to desktop software.
- I tried bbsak it also couldnt connect
- I tried to install OS with application ( after deleting vendor.xml file) loader, but when it comes to middle it gives " JVM couldnt be loaded "
Then I putted it into its box and went to warranty service. Warranty service took it for a week. Then they called me and said, You have your phone dropped and thats why your phones "mainboard" and "processor" has been damaged. So, it will cost 50 dollars for fix.I said, I didint drop the phone and there isnt anything visually damaged on the phone(It is same as new phone), On the other hand phone has warranty, so why should ı pay 50 dollars? because you have dropped your phone and it makes it out of warranty.
Then I gave 50 dollars and waited for a week. while waiting I realized something. what kind of "mainboard and processor cost 50 dollars? Isnt it very cheap? even impossible.
anyway they called me and said that " we couldnt repair your phone and your phone is dead Now, I really dont know what to do, and dont want to live it like that. Somehow I have to access to blackberry or RIM and explain my situation.
BUT HOW? I live in Georgia, I am Turkish and there is no official blackberry service in this country, So What can I do ?
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Oct 8, 2011
after updating my Bold 9900 tho Firmware 439 (I hope, it will work mith my BMW), I can´t power on the 9900 normally. It doesn´t react in any way, so I have to put out the battery and of course put it back . After that I can power on the device.
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Mar 31, 2012
My Blackberry Bold 9900 is running OS 7.0 and i've tried updating it through the blackberry site and the blackberry desktop manager and both say I'm running the most up-to-date version. Is there anything I can do to update to OS7.1?
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Nov 25, 2011
I've got a BB Bold 9900 through my work phone on AT&T and the phone was working just fine all night didn't have a problem with it, I plugged it into my charger went to bed now all of a sudden I can't get the phone to turn on and the red light keeps coming on and turning back off.
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Aug 23, 2010
I purchased my 9900 the end of last month and got the goodies along with it. For some reason for the past couple days I keep losing my data services and i either have to reboot or cycle the mobile network connectivity.OS. 7.1.248
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Nov 15, 2011
I just bought this phone and the next day when i wanted to download an application or remove one of my email accounts, it asks for blacberry id username and password but it cant log in. i changed the password, removed battery started it without sim card but nothing helps.
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Aug 6, 2012
I purchased my bold 9900 directly from Rim in February, and I noticed thatit recently keeps turning on and off by itself, sporadically. Once it turnsback on, it will immediately turn back off, and restart the process atleast 2-3 times. This is a nuisance because it happens many times a day. I have tried turning it on/off with and without my sim card, but it isn't helping?
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Nov 15, 2012
I have a Blackberry Bold 9900. The phone worked for about 3 months and then it just died. It won't start up or charge. I went to T-Mobile Netherlands for repair. They said they could sent it for repair at my own cost. This should be warrenty right?
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Dec 3, 2012
My Blackberry bold 9900 keeps on rebooting. The problem occurred when I switched on the phone after a 6 hour flight. I have removed the sim, memory card and battery but noting doing. It keeps rebooting.
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Oct 6, 2012
my blackberry bold 9900 keeps turning off and on with the battery. but when i use my charger it stays on. i have tried to restore the OS several times but no .
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Aug 23, 2012
I have been searching the net for a fix for the annoyance of not being able to access the blackberry app world on the blackberry 9900. I can log in fine, as soon as i pick an app to download i accept the terms and conditions it says please wait....and then it goes back to the screen where i clicked download and i have no new apps.
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Nov 23, 2010
I have a Blackberry bold 9900 software version 7.1.0.523. As you all now the battery is a big problem. I have found a solution with a battery skin.[URL].. This battery skin charge the battery with at the bottom two contacts.
When we put in the phone and start the battery skin we get a flash sign in the battery. So it start charging.[URL]..
But after 10 to 15 seconds it stops and we get the plug in battery..![URL]..It rufuse to chrage the battery. I removed all third party apps.
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Dec 1, 2011
I have the BlackBerry Bold 9900 and today for some reason it has completely gone mental. My bbms wont send, my texts are taking forever to send and I can't ring out?
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Nov 18, 2012
I have been using a blackberry bold 9900 since almost a year now. I have never faced any problem with it before. But since last 1 month, my device switches/turns off by itself. Sometimes it turns off while I am using it, and sometimes when i remove it from the cover(holster), i find that it is turned off. the auto on/off feature is not enabled. this problem was very rare earlier, but since last few days, it turns off many times a day. I have the latest software update and few days ago, i again re-installed the device software. But it did not help. Below are the details of my device?
Blackberry Bold 9900 (3G,Wi-Fi)
7.1 Bundle 1646 (v7.1.0.523, Platform 5.1.0.393)
Free Memory: 132554186
subscribed to BIS and have set up four email accounts.
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Jan 24, 2012
I bought a blackberry bold 9900 last week .. it worked fine for a week and now it doesnt charge.. is there any solution for this? or shud i return the phone and get some other phone.
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