BB Bold :: 9930 Touchscreen - Cursor Will Randomly Scroll Up Without User Input
Sep 14, 2011
I have just upgraded to the new Bold 9930 and I'm experiencing intermittent issues with the touch screen where it appears to have a mind of its own. Specifically the cursor will randomly scroll up without user input. Sometimes it's a line or two but usually it's all the way back to the top of the content currently being displayed on the screen.
That is to say that I was doing something to make it happen like touching the screen with multiple fingers but I have observed the actions with absolutely no contact with the screen so it can't be inadvertent touching. Then I thought that it might be the screen protector I installed.
I use the Invisible Shield products by Zagg so I uninstalled the screen protector and carefully cleaned the screen with a microfiber cloth but it continues to randomly scroll. I have no apps installed other than what the phone came with and I have tried with and without a memory card installed but the random behavior continues.
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Aug 3, 2012
My Blackberry Bold 9930 does not display the option to Enable or Hide the Qwerty Keyboard.I rebooted and checked Options > Typing and Language > Keyboard.The Keyboard Screen only displays Keypad Settings.
Key Tone:
Key Rate:
Currency Key:
The Enable Virtual Keyboard Hide Bar is not displayed here with a Checkbox!
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Oct 5, 2012
Model 9930, how to install hand writing input for Chinese?
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Jul 4, 2012
I have a problem with my device the touch screen doesn't sense the input. I think it will be a digitizer issue so I kept switch off for two days after that I tried to check it and weird its working fine. After I use it for two more days again the same problem (touch didn't sense) appears?
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Oct 29, 2011
I'm using an Xperia Pro running the latest 2.3.4 release (4.0.2.A.0.58) and have two problems with the user dictionary for text-input. I notice that if I manually add words to the user dictionary (through the settings menu -> Language & keyboard -> User dictionary -> add), then these words do not appear in the as word suggestions when I am typing. I have my setting set to the default of "substitute letters only" for the slide-out and "automatically correct words" for the on-screen keyboard. Secondly, the automatic word suggestion feature often repeatedly suggests old spelling mistakes to me which is quite annoying. I would like a feature where I can also view, edit and delete words which have been automatically added to the automatic dictionary.
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May 28, 2010
I have had my bold 9000 since it was released and lately the scroll ball has been a pain it wont let me scroll down. I`ve cleaned it with alcohol also put the phone on its face on a flat surface rolled it around it that way. any other ideas?
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Dec 10, 2014
The touch screen on my iPhone 6 randomly becomes unresponsive. The home button and all the other buttons work, just not the touch screen.
It has happened about 20-30 times already since yesterday morning. It either gets stuck for 10-20 seconds or does not respond until I turn it off and on. Even after shutting it down and turning it back on it still occurs randomly. I've tried restoring it and it still happens.
Info:
iPhone 6, iOS 8.1.1
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Sep 5, 2012
i got 2 weeks problems with mine bb bold 9900.The scroll will not scroll on some menus put it wil work if i click shift and scroll.and my hold button is not working .the scroll en hold problems are 2 weeks going and sometimes it works and now 4 days the buttons never works anymore.I reinstall my blackberry os en downgraded it did the battery pull all these things never works.i got this blackberry 5 months and getting angry with the point that i will buy the iphone or the samsung,
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Oct 17, 2015
I factory reset my phone and during the process of signing in, agreeing to T&C's etc, a strange problem started occurring - the touchscreen became super unresponsive (had to press something three of five times for it to respond), however, at the same time, the phone would quickly vibrate on touch multiple times, but again, not actually do anything. Moreover, a weird blue text box started appearing around the options I touched and I can't swipe down to access the normal settings menu.
And to top it all off, if I long hold the power button to force restart/power off, it just won't do it. (tried the old "turn it off and on" trick to see it'll do the trick)
Everything was all normal until this point, had my phone for a couple of months, haven't dropped it or anything.
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Jan 18, 2010
I have started to take note of an issue that started out small, but is becoming a slight drag. At times it happens that when trying to scroll the cursor on the Bold 9700 (touch-pad) to a specific location to type, it seems to have a mind of its own and moves full speed upwards of the page. When trying to force it down it moves accordingly, but the instant my finger leaves the touch pad, it moves back up-wards. Any ideas on this behavior? I tend to do a quick wipe of the phone face area and touch pad, but doesn't help much. It also happens, peculiarly when trying to enter a contact info, or trying to type a message. I am thinking some kind of static or something?
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Nov 14, 2012
My trouble with this fone is that the cursor running up and down the screen, i can't type. What can i do. can i reload it?
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Aug 7, 2010
I'm inquiring about the accuracy of the cursor, it seems a bit temperamental at times, not as smooth as the Internet Browser. I have been using Opera Mini for the past three weeks and I still haven't got used to how the cursor works on it. Is there a way to make it so it's like the Internet Browser, or if it's the same with other BlackBerry 9700 devices?
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Nov 13, 2012
When I type in bbm messenger the cursor jumps in the middle of the text or uses different characters?
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Feb 12, 2010
I am using the E72 in Asia.
A few things that i discovered and its bad! Comparing to E71, E72 is very bad. By the way, this is the second E72 i am using. I bought one before, same issue, now the secound one, Same ISSUE again!
Here are the problems: I need to type in Chinese (pinyin) but whenever the language is switched to Chinese input, the calculator does not allow me to input decimal (how bad this is!).
Also in Chinese mode, once back to English input, the SPACE bar input is NOT WORKING. The only way is to restart the damm phone.
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May 31, 2012
When I try to send text messages or to back up my info to the ICloud,everything seems to be linked to her email address and I can't get rid of it. Do I need to wipe it all out and re-install all my contacts and pictures all over again?
Info:
iPhone 4S
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Jul 21, 2010
Since this morning i experience the problem that when i switch my phone on i cannot use the touchscreen. No input is accepted. When i switch the phone off and remove the battery and then switch it on the problem dissapears...
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Sep 12, 2012
My blackberry bold has been giving me issues it wont let me scroll down on anything like for example on the main menu were I have my icons it wont let me go to the lower ones I can see the name of the icon but not were IM at on the browser it does it as well I can only see the beginning of the page it wont let me scroll down with the tracpad or the touchscreen
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Jul 28, 2010
I work in radio and we have a FlipJack FJ-500. I allows you to plug a mic cord into a mobile phone and use a processed mic for a Live Broadcast.Can my Bold headphone jack be set up to cancel the phone mic and use the input audio from the Mic?
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Dec 9, 2012
there's no any chinese, japanese, korean input language method. i looked into the applications in BB Desktop Software, and there were only other input languages except those 3,, i downloaded and installed OS 7.1 Bundle 1648, but i can't upgrade/downgrade with that OS. there's the software info in installed device software, but when i tried to update, there was none. and the other version was only my current software.
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Feb 4, 2012
I've seen some fixes for this error on other OS versions, but none specifically for 7.0 on the Blackberry Bold 9930. I was trying to download My Verizon Mobile and got this error.
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Sep 13, 2012
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Apr 8, 2010
I routinely back up my 9930 on my Mac, but tonight I kept receiving the error message,"BlackBerry desktop software failed to backup your BlackBerry device. The device was disconnected. Reconnect your device and try again." So I did . . . three times. Same message each time. I downloaded the BlackBerry Desktop Software for Mac again, even though it said I had the latest version already installed. I tried the backup once more; same error message. Has the software changed versions or updated? What should I do to correct this?
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Jan 24, 2012
I can't get my 9930 acces to the BIS, it doesn't get the Host Routing Table. I already contacted my carrier and their solutions don't work (like what the call the 'provisionning' etc) When I put my sim card in a friend's BackBerry it works very well (BBM, the browser.) but it doesn't with mine!
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Oct 28, 2011
I have the Blackberry Bold 9930 with Verizon - love the phone, but the emails often don't go through the first time and I have to hit resend once, twice or three times. This doesn't happen every time, but at least 3 or 4 times a day. Is this a known problem with Blackberry or do I have to contact Verizon? Nothing has changed since I bought this new phone, such as where I use it, the carrier, etc. I have pulled the battery numerous times to see if that solved the problem, but it continues to happen regularly.
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Aug 16, 2012
I live outside the US and own a Blackberry Bold 9700 which has Blackberry Enterprise Service; I recently purchased a Bold 9930 unlocked from verizon in the US and wish to use it instead of my old 9700. How can I go about switching the Blackberry service from my old phone to my new 9930?
I am able to make calls with the 9930 but have been unable to activate the Enterprise service on it. I have tried using the desktop software to switch devices but that seems to have only transfered the data from my old phone to the new one.
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Aug 13, 2012
I bought my BBB 9930 several months ago, today my phone did not start. I tried everything, taking battery out for about an hour, direct connect to PC etc..Every 20 seconds the blackberry logo and bottom bar will slightly light up (faded low low light) and disappear right away then 2 seconds later the red light will turn on and off and then the same thing will happen again 20 seconds later into a loop.
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Sep 28, 2012
my bb 9930 BIS can't working at Malaysia.
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Nov 9, 2011
where I can get a replacement key? I called RIm and they don't sell them and verizon wants to give me a new phone and I dont' want another phone.
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Mar 28, 2010
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Dec 29, 2011
I just received a brand new blackberry 9930 and it is not working with the SIM card I have in the phone. I live in Jamaica and I am using a Digicel SIM card. The original carrier of the phone is Sprint. The phone is unlocked and I have the MSL code and I inserted it and the phone rebooted and nothing changed.What I see on the main screen of the phone is "SOS" in the top right-hand corner and sometimes "searching for GSM" comes up and then it goes back to SOS and if I try to dial a number it starts to say "the call could not be connected, try again".When I go into the "Mobile Network" option it says
Data Services: On
While roaming: On
Mobile Network: DIGICEL
Network Selection Mode: Automatic
Network Technology: GSM/UMTS
Network Mode: 3G & 2G
When I go into the SIM card option it says:
SIM: Disabled
Network: Disabled
Network Subset: Disabled
Service Provider: Disabled
Corporate: Disabled
how to get my SIM card to work in my phone, by the way the SIM card works in another blackberry phone so it might not be the SIM card.
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Dec 10, 2011
i have a problem with my 9930 not connecting to BIS. i'm in nigeria and my phone runs on the MTN Nigeria network. I have noticed this is now a common problem with 9930s running on thesame network in nigeria. the phone is a 9930 verizon running OS 7 on the MTN N network. i have used this same phone in glasgow the last time and it had no problems but on returning to nigeria the BIS stopped working. i dont have any other problems with this phone as much as i know.
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